L. L. Johns Heating & Air, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 After the first application within the program this company mentions, I did call them with concerns of applying their product on my back yard due to me being unsure if it was safe for my dogs.  I spoke to a customer service person who endured it was safe as long as I keep the dog off back lawn for an hour after application.  At this time I agreed to resume application of my entire yard, to include the back. Since this conversation, my back and side yard has not been treated.  I have called several people who work for this company pleading to correct but no success.  I even reconsidered two weeks ago and a person came out who told me, "I am the one who they send when soneone screws up." This person treated my front yard only and told me, "I put in a service order for the back" as he didn't have the proper supplies since the back yard was so bad.  I have not heard from anyone since.  This is the same type service they provided in the past and must be dealt with.  I did receive a refund of $178.23 from Tru-Green and another  $118.82 that my bank provided due to a fraud claim I submitted on my behalf.  These two amounts I believe are ample recoupment on my behalf.  I now only want this be a negative record with the Revdex.com and for Tru-Green to not contact me any further as I will consider it harassment.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...We spoke with [redacted] and reviewed the lawn care program applications The program the customer signed included grub control which occurred in june with a regular lawn application. In addition, [redacted] had called Customer Service earlier in the year and asked that his back yard...

not be treated for that application. The customer service representative made the change to frononly for the entire season. Based on the sales process and customer service issue, the customer was refunded the money paid.We did resign [redacted] for a new program to starrt this year.