Initial Business Response /* (1000, 15, 2016/01/26) */
We are sorry that the customer had a bad experience.
All granite and marble are porous. Some stones are more porous than others. It's the nature of stones. Thus it's important, for customer, to prevent stains from oil, wine or other liquids...
from soaking into the surface; Especially not to leave it on counter for a long time. Please notice, sealer is NOT a forever protection.
We went back to the the customer's kitchen to seal it with customer's presence, twice, BEFORE it was stained badly. And told the customer granite's nature and how to use it. But after weeks, the stain get worse.
The customer asked for a free upgrade of granite with a different color.