[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the flooring did not start fracturing until a couple of months after the final walk throughL.LL [redacted] sold us the flooring product at their showroom under the business name of [redacted] **and then the L.LL [redacted] Builders installed itIf they sold us a bad product, or they installed flawed pieces of wood flooring, or they installed the floor incorrectly, they should be responsible to replace itSince the manufacturer claims that it is not a product flaw then it must have happened during installWe have only lived in the house months, the flooring flaws slowly appeared over the course of those months, starting only a couple of months after the final walk throughThese flaws are numerous; the wood floor covers over 1/the houseWe have several split floor boards in the family room, the master bedroom, the spare bedroom #1, and the spare bedroom #A home that is only six months old should not need a brand new floorI payed for the original materials and install through my mortgageNow I will need to pay someone else to replace the entire floor because the large number of faulty boards does not lend itself to single patch work.Since L.LL [redacted] does not want to fix this work that they performed on my home then they should at least give me my money back so I can pay someone else to fix itHow does a business get away with selling the customer a bad product and/or installing it wrong and then hiding behind a warranty that says if we didn't see it at the final walk through they are not responsible? This is like a car dealership selling you a new car with bad brakes and refusing to fix it after you drove it off the lot and got into an accidentThis is deception of the consumer at the highest levelWhat is to stop L.LL [redacted] from continuing to sell this same product to another consumer? If L.LL [redacted] employees are not qualified to put wood flooring in and they continue to put it in wrong this can also happen to other consumers.This is a new home! Wood Flooring should not be splitting at all, much less months after installPlease make them accountable for their flawed work/product Regards, [redacted]
To whom it may concern, This letter is in response to the above mentioned, [redacted] , flooring issue We addressed the warranty issue with a letter to Mr [redacted] stating that per our [redacted] (***) warranty, “builder will correct only if documented prior to occupancy” Please find attached the letter that we sent to Mr [redacted] explaining how we handled the situationSincerely,Anthony ** L [redacted] LL L [redacted] Builders, IncOwner/President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the flooring did not start fracturing until a couple of months after the final walk throughL.LL [redacted] sold us the flooring product at their showroom under the business name of [redacted] **and then the L.LL [redacted] Builders installed itIf they sold us a bad product, or they installed flawed pieces of wood flooring, or they installed the floor incorrectly, they should be responsible to replace itSince the manufacturer claims that it is not a product flaw then it must have happened during installWe have only lived in the house months, the flooring flaws slowly appeared over the course of those months, starting only a couple of months after the final walk throughThese flaws are numerous; the wood floor covers over 1/the houseWe have several split floor boards in the family room, the master bedroom, the spare bedroom #1, and the spare bedroom #A home that is only six months old should not need a brand new floorI payed for the original materials and install through my mortgageNow I will need to pay someone else to replace the entire floor because the large number of faulty boards does not lend itself to single patch work.Since L.LL [redacted] does not want to fix this work that they performed on my home then they should at least give me my money back so I can pay someone else to fix itHow does a business get away with selling the customer a bad product and/or installing it wrong and then hiding behind a warranty that says if we didn't see it at the final walk through they are not responsible? This is like a car dealership selling you a new car with bad brakes and refusing to fix it after you drove it off the lot and got into an accidentThis is deception of the consumer at the highest levelWhat is to stop L.LL [redacted] from continuing to sell this same product to another consumer? If L.LL [redacted] employees are not qualified to put wood flooring in and they continue to put it in wrong this can also happen to other consumers.This is a new home! Wood Flooring should not be splitting at all, much less months after installPlease make them accountable for their flawed work/product Regards, [redacted]
To whom it may concern, This letter is in response to the above mentioned, [redacted] , flooring issue We addressed the warranty issue with a letter to Mr [redacted] stating that per our [redacted] (***) warranty, “builder will correct only if documented prior to occupancy” Please find attached the letter that we sent to Mr [redacted] explaining how we handled the situationSincerely,Anthony ** L [redacted] LL L [redacted] Builders, IncOwner/President