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L & L Ornamental Iron, Inc.

Railings, Gates, Welding

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L & L Ornamental Iron, Inc. Reviews (1)

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User Reviewer437842

Review: In early March (2013) we contacted L&L to give us an estimate on installing a hand rail on our front steps. We accepted the estimate for this work and the railing was INSTALLED on or about 3/22/13.While the salesman was here we asked to have an estimate for the hand railings leading from the lower level (family) room to the first floor. The saleman suggested that we visit L&L Ornamental Railings to pick out the style of railings. We did visit the showroom and eventually received a letter indicating the cost for the railings, handrail, and spindles.This letter indicated the price "to manufacture and deliver the above railings is...." This letter also indicated that a deposit was required and that the railings would be "delivered (underlined) approximately 2 weeks from the time we receive your deposit."We received a phone call from the company asking us when could the railings be delivered. During this conversation we finally learned that the price quoted DID NOT INCLUDE THE COST OF INSTALLATION. When my wife questioned this procedure she was told, "well, you signed a contract!"The reason for our complaint is twofold: (1) when we were given the estimate for the outside railing the cost obviously included the installation due to the fact that the railing was delivered and installed. (2) when the salesman took the measurements for the inside railings he made absolutely NO mention that installation was extra. When we visited the showroom there was absolutely NO mention that installation was extra.We believe that we were not given all the necessary information about this transaction. We believe that the information about the cost of installation should have been clearly stated and not kept from us.Desired Settlement: (1)We would like to see a change in the procedures of this company requiring them to clearly inform customers about issues related to installation.(2) In order for us to accept delivery of the materials we would expect a letter that guarantees that if anything is wrong with the measurements taken by the saleman and the railings did not fit properly that L&L Railings would responsible for replacing the materials at no cost to us.

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Response:

In the customer's statement he says that he received a written quote from us which stated a price "to manufacture and deliver" his railing. He then goes on to say that the letter later repeated that the price was for railing "delivered", and that the word delivered was underlined for emphasis. This is all correct. He then states that he did not realize the price for railing delivered until we called to schedule delivery. I'm sorry that he didn't understand the price was for railing delivered. We will try to make that more clear in the future.


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L & L Ornamental Iron, Inc. rating

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Category: Railings, Gates, Welding

Address: 6024 State Route 128, Cleves, OH, 45002

Website: http://www.llrailings.com

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