L & M Land Leveling, Inc.

Regarding complaint ***, we would like to point out the following: When the car was brought in to be washed at the car wash on 11/2/16, it was quite dusty and dirty There was no way we could tell if scratched before going through the wash cycle The only equipment that
touches the vehicles, whether top or sides, are two sets of mitters, especially designed for car washes, to make sure no harm is caused to any vehicle that runs through From the way the scratches were checked by the Manager, it could be one of two things: either a cat was sitting or walking on top of the car, or a box of some sort was put on top and then moved The Manager tried to explain to the lady all of the above and offered to show her how the line works but she refused.During that day we had a total of thirty-seven vehicles washed and no complaint was received by any other ownerThe next day, 11/3/16, Management attempted to return the owner's phone call at *** *** but there was no answer.We are 100% certain that the scratches this customer is complaining of, occurred outside our car wash We do not accept responsibility for something we have not caused.Metro Car Wash ManagementNK***Manager

Regarding complaint [redacted], we would like to point out the following:1.  When the car was brought in to be washed at the car wash on 11/2/16, it was quite dusty and dirty.  There was no way we could tell if scratched before going through the wash cycle.2.  The only equipment that...

touches the vehicles, whether top or sides, are two sets of mitters, especially designed for car washes, to make sure no harm is caused to any vehicle that runs through.  From the way the scratches were checked by the Manager, it could be one of two things:  either a cat was sitting or walking on top of the car, or a box of some sort was put on top and then moved.3.  The Manager tried to explain to the lady all of the above and offered to show her how the line works but she refused.During that day we had a total of thirty-seven vehicles washed and no complaint was received by any other owner. The next day, 11/3/16, Management attempted to return the owner's phone call at [redacted] but there was no answer.We are 100% certain that the scratches this customer is complaining of, occurred outside our car wash.  We do not accept responsibility for something we have not caused.Metro Car Wash ManagementN. K[redacted]Manager