First, we would like to sincerely apologize for the frustration that this customer experienced with regard to the cancellation of their Figo policy. We have looked into the matter and our underwriting department has confirmed that the consumer should receive a full refund for the premium charged...
after the policy would have cancelled for non-payment. The $2 charge on the bill is the processing fee associated with credit/debit card payments, which will also be refunded with the premium for the payments processed after cancellation.Thank you for bringing this to our attention. We will follow up with the consumer directly. In the interim, please contact us if you have any additional questions or concerns. Figo Pet InsurancePhone: ([redacted]@figopetinsurance.com
First, we would like to sincerely apologize for the frustration that this customer experienced with regard to the cancellation of their Figo policy. We have looked into the matter and our underwriting department has confirmed that the consumer should receive a full refund for the premium charged...
after the policy would have cancelled for non-payment. The $2 charge on the bill is the processing fee associated with credit/debit card payments, which will also be refunded with the premium for the payments processed after cancellation.Thank you for bringing this to our attention. We will follow up with the consumer directly. In the interim, please contact us if you have any additional questions or concerns. Figo Pet InsurancePhone: ([redacted]@figopetinsurance.com