L R Blanchard, Inc.

I have spoken to [redacted] this morning and set an appointment for her to bring her tittle and vehicle to our dealership, and I will personally make sure her problem is corrected at no cost to her.

When [redacted] was doing the paperwork with his salesperson, our salesperson was informed that the payoff on [redacted]'s trade-in was $2,461.84.  Our salesperson, in fact, noted that number on our "payoff sheet", and [redacted] signed the affidavit which states the following:"I...

understand and agree that Riverland Chrysler Dodge Jeep Inc. and myself have estimated a payoff figure on my vehicle, which I intend to trade-in.  I further understand and agree that in the event that there is a discrepancy between the sum estimated and the amount actually owed to the lending institution which financed the vehicle that I am trading in, I will be obligated to pay the difference on demand."After the sale, we sent the payoff check of $2,461.84 to Hyundai Motor Finance, only to find out that the payoff amount was substantially higher.  In fact, the payoff on the day [redacted] did his initial paperwork with us was over $20,000.  We surmise that the error occurred because the payoff was approximately $20,400, not approximately $2,400.  Riverland Chrysler Dodge Jeep Inc., was able to secure financing for [redacted] which would incorporate the correct payoff amount, but the monthly payment was higher than [redacted] wanted to pay, and as a result, the dealership and [redacted] mutually agreed to rescind the original sale, and [redacted] was given his trade-in back, and he returned the Dodge Charger to us.  [redacted] was not charged for the use or mileage on the Charger.It should be noted that when speaking with [redacted] about the mistake, he informed several of our employees, including our finance manager, that he knew from day one that the payoff amount we had estimated was not correct, but he chose to sign the paperwork anyway without alerting the Finance Manager to the difference.

In response to Ms Triggs complaint I have got statements from both employees ( salesperson and Finance mgr) as to what transpired on Ms Triggs deal. She was originally approved with $4000 down payment thru Chrysler Capital. When she came in she said she only wanted to put down $3000, a $1000 less...

than the approval. It was worked out for her to take delivery of the vehicle with only $3500. Ms Triggs told me that the finance mgr was hiding  and folding the papers so she couldn't see the $3500 figure but if you look at the attached Buyers order you will se her signature on the left side right below the $3500 figure. Also she told you she came in with $6000. In the course of 3 conservations I had with her she said [redacted] gave her 6000,8000 and Tuesday she told me she had $10000 from him....call him and ask him.Attached you will also find the sale contract which also shows $3500. Ms Triggs also acknowledged to he that she was in receipt of the attached paperwork.