In response to Ms Triggs complaint I have got statements from both employees ( salesperson and Finance mgr) as to what transpired on Ms Triggs dealShe was originally approved with $down payment thru Chrysler CapitalWhen she came in she said she only wanted to put down $3000, a $less than the approvalIt was worked out for her to take delivery of the vehicle with only $Ms Triggs told me that the finance mgr was hiding and folding the papers so she couldn't see the $figure but if you look at the attached Buyers order you will se her signature on the left side right below the $figureAlso she told you she came in with $In the course of conservations I had with her she said [redacted] gave her 6000,and Tuesday she told me she had $from him....call him and ask him.Attached you will also find the sale contract which also shows $Ms Triggs also acknowledged to he that she was in receipt of the attached paperwork
I have spoken to [redacted] this morning and set an appointment for her to bring her tittle and vehicle to our dealership, and I will personally make sure her problem is corrected at no cost to her
When [redacted] was doing the paperwork with his salesperson, our salesperson was informed that the payoff on [redacted] 's trawas $2, Our salesperson, in fact, noted that number on our "payoff sheet", and [redacted] signed the affidavit which states the following:"I understand and agree that Riverland Chrysler Dodge Jeep Incand myself have estimated a payoff figure on my vehicle, which I intend to trade-in I further understand and agree that in the event that there is a discrepancy between the sum estimated and the amount actually owed to the lending institution which financed the vehicle that I am trading in, I will be obligated to pay the difference on demand."After the sale, we sent the payoff check of $2,to Hyundai Motor Finance, only to find out that the payoff amount was substantially higher In fact, the payoff on the day [redacted] did his initial paperwork with us was over $20, We surmise that the error occurred because the payoff was approximately $20,400, not approximately $2, Riverland Chrysler Dodge Jeep Inc., was able to secure financing for [redacted] which would incorporate the correct payoff amount, but the monthly payment was higher than [redacted] wanted to pay, and as a result, the dealership and [redacted] mutually agreed to rescind the original sale, and [redacted] was given his traback, and he returned the Dodge Charger to us [redacted] was not charged for the use or mileage on the Charger.It should be noted that when speaking with [redacted] about the mistake, he informed several of our employees, including our finance manager, that he knew from day one that the payoff amount we had estimated was not correct, but he chose to sign the paperwork anyway without alerting the Finance Manager to the difference
In response to Ms Triggs complaint I have got statements from both employees ( salesperson and Finance mgr) as to what transpired on Ms Triggs dealShe was originally approved with $down payment thru Chrysler CapitalWhen she came in she said she only wanted to put down $3000, a $less than the approvalIt was worked out for her to take delivery of the vehicle with only $Ms Triggs told me that the finance mgr was hiding and folding the papers so she couldn't see the $figure but if you look at the attached Buyers order you will se her signature on the left side right below the $figureAlso she told you she came in with $In the course of conservations I had with her she said [redacted] gave her 6000,and Tuesday she told me she had $from him....call him and ask him.Attached you will also find the sale contract which also shows $Ms Triggs also acknowledged to he that she was in receipt of the attached paperwork
I have spoken to [redacted] this morning and set an appointment for her to bring her tittle and vehicle to our dealership, and I will personally make sure her problem is corrected at no cost to her
When [redacted] was doing the paperwork with his salesperson, our salesperson was informed that the payoff on [redacted] 's trawas $2, Our salesperson, in fact, noted that number on our "payoff sheet", and [redacted] signed the affidavit which states the following:"I understand and agree that Riverland Chrysler Dodge Jeep Incand myself have estimated a payoff figure on my vehicle, which I intend to trade-in I further understand and agree that in the event that there is a discrepancy between the sum estimated and the amount actually owed to the lending institution which financed the vehicle that I am trading in, I will be obligated to pay the difference on demand."After the sale, we sent the payoff check of $2,to Hyundai Motor Finance, only to find out that the payoff amount was substantially higher In fact, the payoff on the day [redacted] did his initial paperwork with us was over $20, We surmise that the error occurred because the payoff was approximately $20,400, not approximately $2, Riverland Chrysler Dodge Jeep Inc., was able to secure financing for [redacted] which would incorporate the correct payoff amount, but the monthly payment was higher than [redacted] wanted to pay, and as a result, the dealership and [redacted] mutually agreed to rescind the original sale, and [redacted] was given his traback, and he returned the Dodge Charger to us [redacted] was not charged for the use or mileage on the Charger.It should be noted that when speaking with [redacted] about the mistake, he informed several of our employees, including our finance manager, that he knew from day one that the payoff amount we had estimated was not correct, but he chose to sign the paperwork anyway without alerting the Finance Manager to the difference