Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,Please notice the business did not dispute the fact that they failed to appear at the required hearing so forfeited my right to a reduction is taxesFurther the business was previously fined approximately $800,for this exact conductThe business’ failure to attend the hearing has been recorded by the Tarrant County tax assessorThis is the point where I terminated the business’ representation (and the business ignored).The reason I do not accept the business’ answer is because the business has said nothing regarding waiving the feesIf they continue to demand payment I will next file a complaint with the [redacted] .***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Tell us why here...Thank you for taking time to contact O’Connor to explain the issues that have occurred recentlyWe regret any inconvenience you have experienced Our Client Resolution Advocate Team is reviewing the information and conducting a full investigation in order to resolve this matter fairlyIf you need further assistance, you may contact me directly at (713) 375-At the conclusion of our investigation, we will contact you about our findingsThank you for giving us the opportunity to assist you.Sincerely, LaShayn [redacted] O’Connor & Associates Customer Service ManagerProperty Tax Division
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. On July 7th, I spoke with Cindi [redacted] , the Records Management Officer at the [redacted] t. I asked her for the documents that O'Connor & Associates used at my [redacted] Hearing. She informed me that OCA performed my hearing, and all other OCA clients on the list that had that same hearing time/date, by affidavit. That no actual person from OCA attended my hearing in person. She also said that no documents other than the affidavit were turned in on my behalf. She sent me the two documents that OCA had turned in on my account. One was the affidavit saying they were representing me, the other was a redacted list of clients. There was no opinion of value given to the County.The OCA response says that they looked at sales within one mile of my home. If OCA were the Tax Experts that they advertise to be, they would know that the [redacted] is only looking at homes within the same phase of your same neighborhood only. Anything outside of your phase of your neighborhood is not considered a comp for [redacted] ***. So looking within one mile of my home is incorrect. All of the homes on my street were initially overvalued by the ***. About half protested on their own online, and almost all of them were successful, achieving reductions from $5,000-$70,000 on their value. Because OCA was not successful with my protest, my home is now one of the highest valued on the street, even though its condition means it shouldn't be. I also contacted OCA and asked for the records that they had, and they had determined value much lower than what they are stating here. I find this response as disingenuous as their representation was.My complaint is that OCA advertises that they are the experts and that they can get you a reduction, but they couldn't even get me a reduction in a year where everyone on my street got one. I had a realtor look at my case, and she determined the market value of my home should be around $435,000-440,000 given its condition. Not the $467,000 that the [redacted] says, and not whatever O'Connor said in this response. OCA is NOT the experts that they advertise to be. Consumers should be very wary of using them. Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I ignored calls from [redacted] before because they didn't have the right to call me and demanded for fees on the service that I have asked them to stop already.When I contacted their legal department numerous times before but all my calls were directed to an answering ma***neI left a detailed message on January 28, and asked them to call me back so we can resolve the matter but no one has called me backThe most recent call I made to [redacted] Legal Deptwas on 9/23/and left a message to someone to call me backAgain, no one has called me backNow, [redacted] want me to call the same number again? How many times I need to call them before I can talk to someone? Regards, ***
Please allow us to apologize for the inconvenience of resolving Mrs [redacted] ’s complaintMrs [redacted] ’s complaint did not include an account number or property address, which would have helped identify her accountNevertheless, I have reviewed details of the latest information provided in her response In 2012, O’Connor & Associates contracted a 3rd Party company to market a door to door campaign in various neighborhoodsThe objective was to educate homeowners on property tax appeals and sign up new businessAfter complaints from homeowners who were signed up without consent, we agreed to waive invoices for all clients affectedMrs [redacted] falls within this category It is unfortunate that this issue was not resolved sooner and again, we sincerely apologize for any inconvenienceI trust that Mrs [redacted] ’s complaint is now resolved, however she is encouraged to call our office should she need clarification on anything further Best Regards, LaToya [redacted] Client Services Supervisor O’Connor & Associates
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,Please notice the business did not dispute the fact that they failed to appear at the required hearing so forfeited my right to a reduction is taxesFurther the business was previously fined approximately $800,for this exact conductThe business’ failure to attend the hearing has been recorded by the Tarrant County tax assessorThis is the point where I terminated the business’ representation (and the business ignored).The reason I do not accept the business’ answer is because the business has said nothing regarding waiving the feesIf they continue to demand payment I will next file a complaint with the [redacted] .***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Tell us why here...Thank you for taking time to contact O’Connor to explain the issues that have occurred recentlyWe regret any inconvenience you have experienced Our Client Resolution Advocate Team is reviewing the information and conducting a full investigation in order to resolve this matter fairlyIf you need further assistance, you may contact me directly at (713) 375-At the conclusion of our investigation, we will contact you about our findingsThank you for giving us the opportunity to assist you.Sincerely, LaShayn [redacted] O’Connor & Associates Customer Service ManagerProperty Tax Division
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. On July 7th, I spoke with Cindi [redacted] , the Records Management Officer at the [redacted] t. I asked her for the documents that O'Connor & Associates used at my [redacted] Hearing. She informed me that OCA performed my hearing, and all other OCA clients on the list that had that same hearing time/date, by affidavit. That no actual person from OCA attended my hearing in person. She also said that no documents other than the affidavit were turned in on my behalf. She sent me the two documents that OCA had turned in on my account. One was the affidavit saying they were representing me, the other was a redacted list of clients. There was no opinion of value given to the County.The OCA response says that they looked at sales within one mile of my home. If OCA were the Tax Experts that they advertise to be, they would know that the [redacted] is only looking at homes within the same phase of your same neighborhood only. Anything outside of your phase of your neighborhood is not considered a comp for [redacted] ***. So looking within one mile of my home is incorrect. All of the homes on my street were initially overvalued by the ***. About half protested on their own online, and almost all of them were successful, achieving reductions from $5,000-$70,000 on their value. Because OCA was not successful with my protest, my home is now one of the highest valued on the street, even though its condition means it shouldn't be. I also contacted OCA and asked for the records that they had, and they had determined value much lower than what they are stating here. I find this response as disingenuous as their representation was.My complaint is that OCA advertises that they are the experts and that they can get you a reduction, but they couldn't even get me a reduction in a year where everyone on my street got one. I had a realtor look at my case, and she determined the market value of my home should be around $435,000-440,000 given its condition. Not the $467,000 that the [redacted] says, and not whatever O'Connor said in this response. OCA is NOT the experts that they advertise to be. Consumers should be very wary of using them. Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I ignored calls from [redacted] before because they didn't have the right to call me and demanded for fees on the service that I have asked them to stop already.When I contacted their legal department numerous times before but all my calls were directed to an answering ma***neI left a detailed message on January 28, and asked them to call me back so we can resolve the matter but no one has called me backThe most recent call I made to [redacted] Legal Deptwas on 9/23/and left a message to someone to call me backAgain, no one has called me backNow, [redacted] want me to call the same number again? How many times I need to call them before I can talk to someone? Regards, ***
Please allow us to apologize for the inconvenience of resolving Mrs [redacted] ’s complaintMrs [redacted] ’s complaint did not include an account number or property address, which would have helped identify her accountNevertheless, I have reviewed details of the latest information provided in her response In 2012, O’Connor & Associates contracted a 3rd Party company to market a door to door campaign in various neighborhoodsThe objective was to educate homeowners on property tax appeals and sign up new businessAfter complaints from homeowners who were signed up without consent, we agreed to waive invoices for all clients affectedMrs [redacted] falls within this category It is unfortunate that this issue was not resolved sooner and again, we sincerely apologize for any inconvenienceI trust that Mrs [redacted] ’s complaint is now resolved, however she is encouraged to call our office should she need clarification on anything further Best Regards, LaToya [redacted] Client Services Supervisor O’Connor & Associates
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me