Sent: Tuesday, April 05, 3:PM Subject: Revdex.com Complaint [redacted] Patrick O’Connor & Associates, L.P., dba April 5, Revdex.com of Metropolitan Houston [redacted] RE: Client #: [redacted] Revdex.com Complaint # [redacted] This message is in response to the complaint filed by Mr [redacted] After reviewing Mr [redacted] ’s file we can find no records of his cancellation requestsHowever, as a courtesy we have waived all invoices and are filing a Nonsuit with the courtHis case w [redacted] be dismissed Sincerely, Erica H [redacted] O’Connor & Associates Client Support Representative Customer Service Department Property Tax Division ________________________________ [redacted] ***
In an attempt to resolve this matter in good faith, we have waived the invoice which totaled $and I have attached the invoice showing the sameAt this time Mr [redacted] does not have an active account in our system or an amount due therefore all communication has been ceased.Sincerely,Erica ***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me This all could have been handled betterOconnor has very poor communication [redacted]
This message is in response to the complaint filed by Mr [redacted] Mr [redacted] ’s file is currently with our collections counselIn an attempt to resolve this matter in good faith, Legal Collections Manager, Lisa S [redacted] w [redacted] be reaching out to Mr [redacted] Mr [redacted] may also contact her directly to discuss the status of his account at [redacted] Sincerely, Erica H [redacted] O’Connor & Associates Client Resolution Advocate Customer Service Department Property Tax Division
From: Erica H [redacted] Sent: Tuesday, April 05, 3:PMSubject: Revdex.com Complaint [redacted] Patrick O’Connor & Associates, L.P., dba April 5, Revdex.com of Metropolitan Houston [redacted] RE: Client #: [redacted] Revdex.com Complaint # [redacted] This message is in response to the complaint filed by Mr [redacted] Mr [redacted] ’s file is currently with our collections counselOn March 29, 2016, our office sent out a debt verification to Mr [redacted] We followed up with a phone call on March 30, and Mr [redacted] indicated that he would call us back once he received the debt verification Sincerely, Erica H [redacted] O’Connor & Associates Client Resolution Advocate Customer Service Department Property Tax Division
This message is in response to the complaint rejection filed by Mr [redacted] stating that we failed to represent him for his property tax hearing and he would like the invoices waivedOn behalf of O’Connor & Associates, again I apologize about the inconvenience that this has caused, but would like to explain my findings after researching his account.For the hearing Mr [redacted] ’s protest was withdrawn by our agentUsually, when there is a strong risk of an increase in value the agent withdraws from the hearingThe agent explained that based on the comparable sales, this was, in fact the situation for his propertyThere were four comparable sales in Mr [redacted] ’s subdivision that had smaller square footage for the living areaThese properties were also to years older than his propertyTwo of these properties sold for higher than Mr [redacted] ’s appraisalIf the agent would have proceeded with the hearing there was a strong possibility that in the formal hearing the Appraisal Review Board would decide to increase Mr [redacted] ’s value to make it more in line with the four comparable salesFor this reason, our agent withdrew the protest at the formal hearing and Mr [redacted] ’s right to a reduction in taxes was not forfeitedWhen Mr [redacted] signed up with O’Connor & Associates he authorized us to represent him in the protest hearingsPer the Appointment of Agent there was no end date provided as to when the services should endWe also do not have a record of request to cancel the services prior to the property tax hearings in our fileAs of November 14, Mr [redacted] ’s account has been submitted to be inactivated and he will receive a letter in the next daysIn an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreement and the invoices are for validI am available to discuss any of the information provided, feel free to contact me at (713) 375-Sincerely,Erica ***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
This message is in response to the complaint filed by Mr [redacted] First and foremost, on behalf of O’Connor & Associates, I would like to apologize for any inconvenience Mr [redacted] may have experiencedMr [redacted] ’s complaint indicates that he did not sign up for our services and continues to receive invoicesAfter researching the account, we discovered that Mr [redacted] ’s account was set up during a door-to-door marketing campaign Our company used a third party vendor who recruited representatives that were sent out to many neighborhoods speaking with property owners about our services These representatives were educating property owners about our service and were responsible for signing up clients for representation for the property tax protest service we offeredUnfortunately, we uncovered many accounts set up using this method were done without proper authorization from the homeowner and or the door to door representative failed to fully explain the documents the homeowner’s were signingAfter reviewing your complaint it appear to us that this may have been the case and we are happy to waive any invoices generated as a result of this incidentWe have since done away with the door-to-door marketing campaign and are no longer associated with the third party vendorWe made attempts to contact all clients who may have been visited by the few rogue representatives and sincerely apologize that this account fell through the crackAgain, we sincerely apologize for this mishap and have inactivated the accountOnce the invoice waiver has been completed, we will forward a copy of the zero balance.Sincerely,Erica ***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Apparently, O'Connor & Associates do not read their email as I have sent an email explaining further the situation This complaint has nothing to do with Mr [redacted] 's property at [redacted] This complaint was in regards to Client No [redacted] , under [redacted] for the property located at [redacted] Ln I, [redacted] which now goes by the name [redacted] , never hired O'Conner to represent me The contract that was sent to me by an O'Connor & Associates agent was fraudulently signed According to the O'Connor Agent this was signed during a door-to-door campaign on May 30th, I never signed anything....the signature in this contract has been forged I would like this issue resolved ASAP Regards, [redacted] ( [redacted] )
This message is in response to the comp***nt filed by Mr***Mr***’s file is currently with our collections counselIn an attempt to resolve this matter in good faith, Legal Collections Manager, Lisa S [redacted] w [redacted] be reaching out to Mr [redacted] Mr [redacted] may also contact her directly to discuss the status of his account at [redacted] Sincerely, Erica H [redacted] O’Connor & Associates Client Resolution Advocate Customer Service Department Property Tax Division
This message is in response to the complaint filed by [redacted] ***In [redacted] complaint, he claims to not have authorized us to represent him at his property tax protestI have reviewed [redacted] account and will explain my findings in this letter First and foremost, on behalf of [redacted] , I would like to apologize for any inconvenience that [redacted] may have experiencedAfter researching his account, we discovered that he did indeed notify us not to protest for the year, as he was selling the propertyHowever, we inadvertently allowed the inactivation request to fall through the cracks and this is certainly not our standard procedure In an attempt to resolve this matter in good faith, we will waive the invoice in the amount of $We cannot offer a refund since there was no payment made on the invoiceAdditionally, we are offering a year of free service in Please contact us at [redacted] Sincerely, [redacted] Client Support Representative Customer Service Department Property Tax Division
Sent: Thursday, November 12, 8:AM To: drteam Subject: Complaint ID # Revdex.com/ Mr [redacted] , Thank you for taking the time to explain the issues that have occurredUnfortunately, this issue is no longer a Customer Service matter and cannot be handled by our Customer Service Department nor is it appropriate to handle this matter using this platform While we have every desire to address your concerns and provide the best solution available you will defiantly need to speak with our Legal Department for further assistance I have forwarded your complaint along with your contact information to our legal department and someone should contact you shortlyWe are requesting to have this complaint closed as any further correspondence will be addressed privately or in a judicial manner It is important that you contact MsS [redacted] for assistance with a resolutionYou may also visit our office Monday-Friday between the hours of 8am-4pm CST to get this matter resolvedContact information for the Legal Department: Lisa S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Ms [redacted] contacted me last year after having an issue with this company She offered their services free of charge in to make up for the problems experienced in I accepted that In the lead up to this year's protest, I tried contacting Ms [redacted] several times, and received no response Since then, I have learned through my research that O'Connor & Associates does all formal protesting by affidavit I requested the documents that O'Connor submitted on my behalf as my agent Those documents would be O'Connor's evidence that they had come up with the prove the [redacted] overvalued my home, as well as what O'Connor thought the value should be The County said the only thing turned in on my file from O'Connor was an affidavit saying they were protesting on my behalf, along with an attached document of hundreds of other homeowners whom they also represented There was no opinion of value or evidence submitted for my property record In fact, the County [redacted] said they had no opinion of value from O'Connor at all I spoke with a random Customer Service agent at O'Connor who sent me all of the documents that they had attached to my file There was some analysis in there, but the County [redacted] never received that Regardless, the analysis that O'Connor did was incorrect Their equity comparison included mostly homes not in my neighborhood at all The [redacted] is very strict about all comps being in your phase of your neighborhood, not just in your neighborhood, and definitely not in another neighborhood A real property tax expert, as O'Connor claims themselves to be, would know that A real expert would also know that you have to submit evidence if you want [redacted] to lower the valueO'Connor & Associates bills themselves as the Property Tax Experts and that they can get your value lowered because they know how to work the system In my case, they did absolutely nothing and looked like they knew nothingYou shouldn't be able to call yourselves the experts if you don't know what the [redacted] is looking for or even do the simplest thing for the hearing like submit an opinion of value They say they attend your hearing, but they don't Regards,
Sent: Tuesday, April 05, 3:PM Subject: Revdex.com Complaint [redacted] Patrick O’Connor & Associates, L.P., dba April 5, Revdex.com of Metropolitan Houston [redacted] RE: Client #: [redacted] Revdex.com Complaint # [redacted] This message is in response to the complaint filed by Mr [redacted] After reviewing Mr [redacted] ’s file we can find no records of his cancellation requestsHowever, as a courtesy we have waived all invoices and are filing a Nonsuit with the courtHis case w [redacted] be dismissed Sincerely, Erica H [redacted] O’Connor & Associates Client Support Representative Customer Service Department Property Tax Division ________________________________ [redacted] ***
In an attempt to resolve this matter in good faith, we have waived the invoice which totaled $and I have attached the invoice showing the sameAt this time Mr [redacted] does not have an active account in our system or an amount due therefore all communication has been ceased.Sincerely,Erica ***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me This all could have been handled betterOconnor has very poor communication [redacted]
This message is in response to the complaint filed by Mr [redacted] Mr [redacted] ’s file is currently with our collections counselIn an attempt to resolve this matter in good faith, Legal Collections Manager, Lisa S [redacted] w [redacted] be reaching out to Mr [redacted] Mr [redacted] may also contact her directly to discuss the status of his account at [redacted] Sincerely, Erica H [redacted] O’Connor & Associates Client Resolution Advocate Customer Service Department Property Tax Division
From: Erica H [redacted] Sent: Tuesday, April 05, 3:PMSubject: Revdex.com Complaint [redacted] Patrick O’Connor & Associates, L.P., dba April 5, Revdex.com of Metropolitan Houston [redacted] RE: Client #: [redacted] Revdex.com Complaint # [redacted] This message is in response to the complaint filed by Mr [redacted] Mr [redacted] ’s file is currently with our collections counselOn March 29, 2016, our office sent out a debt verification to Mr [redacted] We followed up with a phone call on March 30, and Mr [redacted] indicated that he would call us back once he received the debt verification Sincerely, Erica H [redacted] O’Connor & Associates Client Resolution Advocate Customer Service Department Property Tax Division
This message is in response to the complaint rejection filed by Mr [redacted] stating that we failed to represent him for his property tax hearing and he would like the invoices waivedOn behalf of O’Connor & Associates, again I apologize about the inconvenience that this has caused, but would like to explain my findings after researching his account.For the hearing Mr [redacted] ’s protest was withdrawn by our agentUsually, when there is a strong risk of an increase in value the agent withdraws from the hearingThe agent explained that based on the comparable sales, this was, in fact the situation for his propertyThere were four comparable sales in Mr [redacted] ’s subdivision that had smaller square footage for the living areaThese properties were also to years older than his propertyTwo of these properties sold for higher than Mr [redacted] ’s appraisalIf the agent would have proceeded with the hearing there was a strong possibility that in the formal hearing the Appraisal Review Board would decide to increase Mr [redacted] ’s value to make it more in line with the four comparable salesFor this reason, our agent withdrew the protest at the formal hearing and Mr [redacted] ’s right to a reduction in taxes was not forfeitedWhen Mr [redacted] signed up with O’Connor & Associates he authorized us to represent him in the protest hearingsPer the Appointment of Agent there was no end date provided as to when the services should endWe also do not have a record of request to cancel the services prior to the property tax hearings in our fileAs of November 14, Mr [redacted] ’s account has been submitted to be inactivated and he will receive a letter in the next daysIn an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreement and the invoices are for validI am available to discuss any of the information provided, feel free to contact me at (713) 375-Sincerely,Erica ***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
This message is in response to the complaint filed by Mr [redacted] First and foremost, on behalf of O’Connor & Associates, I would like to apologize for any inconvenience Mr [redacted] may have experiencedMr [redacted] ’s complaint indicates that he did not sign up for our services and continues to receive invoicesAfter researching the account, we discovered that Mr [redacted] ’s account was set up during a door-to-door marketing campaign Our company used a third party vendor who recruited representatives that were sent out to many neighborhoods speaking with property owners about our services These representatives were educating property owners about our service and were responsible for signing up clients for representation for the property tax protest service we offeredUnfortunately, we uncovered many accounts set up using this method were done without proper authorization from the homeowner and or the door to door representative failed to fully explain the documents the homeowner’s were signingAfter reviewing your complaint it appear to us that this may have been the case and we are happy to waive any invoices generated as a result of this incidentWe have since done away with the door-to-door marketing campaign and are no longer associated with the third party vendorWe made attempts to contact all clients who may have been visited by the few rogue representatives and sincerely apologize that this account fell through the crackAgain, we sincerely apologize for this mishap and have inactivated the accountOnce the invoice waiver has been completed, we will forward a copy of the zero balance.Sincerely,Erica ***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Apparently, O'Connor & Associates do not read their email as I have sent an email explaining further the situation This complaint has nothing to do with Mr [redacted] 's property at [redacted] This complaint was in regards to Client No [redacted] , under [redacted] for the property located at [redacted] Ln I, [redacted] which now goes by the name [redacted] , never hired O'Conner to represent me The contract that was sent to me by an O'Connor & Associates agent was fraudulently signed According to the O'Connor Agent this was signed during a door-to-door campaign on May 30th, I never signed anything....the signature in this contract has been forged I would like this issue resolved ASAP Regards, [redacted] ( [redacted] )
This message is in response to the comp***nt filed by Mr***Mr***’s file is currently with our collections counselIn an attempt to resolve this matter in good faith, Legal Collections Manager, Lisa S [redacted] w [redacted] be reaching out to Mr [redacted] Mr [redacted] may also contact her directly to discuss the status of his account at [redacted] Sincerely, Erica H [redacted] O’Connor & Associates Client Resolution Advocate Customer Service Department Property Tax Division
This message is in response to the complaint filed by [redacted] ***In [redacted] complaint, he claims to not have authorized us to represent him at his property tax protestI have reviewed [redacted] account and will explain my findings in this letter First and foremost, on behalf of [redacted] , I would like to apologize for any inconvenience that [redacted] may have experiencedAfter researching his account, we discovered that he did indeed notify us not to protest for the year, as he was selling the propertyHowever, we inadvertently allowed the inactivation request to fall through the cracks and this is certainly not our standard procedure In an attempt to resolve this matter in good faith, we will waive the invoice in the amount of $We cannot offer a refund since there was no payment made on the invoiceAdditionally, we are offering a year of free service in Please contact us at [redacted] Sincerely, [redacted] Client Support Representative Customer Service Department Property Tax Division
Sent: Thursday, November 12, 8:AM To: drteam Subject: Complaint ID # Revdex.com/ Mr [redacted] , Thank you for taking the time to explain the issues that have occurredUnfortunately, this issue is no longer a Customer Service matter and cannot be handled by our Customer Service Department nor is it appropriate to handle this matter using this platform While we have every desire to address your concerns and provide the best solution available you will defiantly need to speak with our Legal Department for further assistance I have forwarded your complaint along with your contact information to our legal department and someone should contact you shortlyWe are requesting to have this complaint closed as any further correspondence will be addressed privately or in a judicial manner It is important that you contact MsS [redacted] for assistance with a resolutionYou may also visit our office Monday-Friday between the hours of 8am-4pm CST to get this matter resolvedContact information for the Legal Department: Lisa S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Ms [redacted] contacted me last year after having an issue with this company She offered their services free of charge in to make up for the problems experienced in I accepted that In the lead up to this year's protest, I tried contacting Ms [redacted] several times, and received no response Since then, I have learned through my research that O'Connor & Associates does all formal protesting by affidavit I requested the documents that O'Connor submitted on my behalf as my agent Those documents would be O'Connor's evidence that they had come up with the prove the [redacted] overvalued my home, as well as what O'Connor thought the value should be The County said the only thing turned in on my file from O'Connor was an affidavit saying they were protesting on my behalf, along with an attached document of hundreds of other homeowners whom they also represented There was no opinion of value or evidence submitted for my property record In fact, the County [redacted] said they had no opinion of value from O'Connor at all I spoke with a random Customer Service agent at O'Connor who sent me all of the documents that they had attached to my file There was some analysis in there, but the County [redacted] never received that Regardless, the analysis that O'Connor did was incorrect Their equity comparison included mostly homes not in my neighborhood at all The [redacted] is very strict about all comps being in your phase of your neighborhood, not just in your neighborhood, and definitely not in another neighborhood A real property tax expert, as O'Connor claims themselves to be, would know that A real expert would also know that you have to submit evidence if you want [redacted] to lower the valueO'Connor & Associates bills themselves as the Property Tax Experts and that they can get your value lowered because they know how to work the system In my case, they did absolutely nothing and looked like they knew nothingYou shouldn't be able to call yourselves the experts if you don't know what the [redacted] is looking for or even do the simplest thing for the hearing like submit an opinion of value They say they attend your hearing, but they don't Regards,