L & S Maid Service, LLC

From: Date: Fri, Aug 28, at 3:PMSubject: Case [redacted] To: [redacted] @myRevdex.com.orgHi [redacted] , I contacting you on this case as [redacted] stated she bought a [redacted] She did not pay me nothing, the money went to [redacted] I have told her to call [redacted] to get a refund, I have also bcc our [redacted] rep in email that will be attached to this email let them know***, was giving a date and time of arrival which you will see in email attachedI call [redacted] at 3:letting her know we was on our way, she stated she left and that she waited all day, time of arrival means will arrive in that timeI have attached the [redacted] fine print, I have attached all email between her and I[redacted] fine print The Fine PrintPromotional value expires days after purchaseAmount paid never expiresAppointment required; subject to availabilityLimit per personLimit per visitLimit per household/addressMust use promotion value in visitValid only for option purchasedValid only for Fairfax City, FtBelvoir/Lorton, Prince William County, Fairfax County, Arlington County, and Alexandria CountyNOT VALID FOR DCValid only for standard cleaning; excludes basementNot valid on holidaysExtra $fee per animalAdditional charge for stairwaysEmpty Houses only eligible for move out option1st email From: ***@lsmaids.com Date: 8/4/8:PM (GMT-05:00) To: [redacted] < [redacted] @***.com> Subject: RE: [redacted] cleaning HI [redacted] , We are booking appointment the week of August 24th, I would need following information and I can let you know what day we are in your areaI need your [redacted] or living social voucher number, your address, phone number, and what voucher you bought, Is the house furnished or unfurnished? If you have pets there is a pet fee per petIf you want sheets changed you will need to have sheet pulled off for us to change the sheet We do have a guy that works for us, he is not there just to give you prices, or to drop of girl, and he is there to cleanIf you have issues with a guy then you will need to call get a refund from whom ever you bought the coupon fromWe have a time slot meaning we will arrive between the times we give youDoes not mean we will get there at the time listed firstWe do call the day before to confirm the appointment, and they call you when they are mins away from the homeIt is a standard cleaning, we do offer a more detail cleaning, of washing windows on the inside only -$45.00, washing baseboard, door frames, and vent, (if you decline they are dry dusted only) We also offer to do inside of oven (if self-cleaning oven please run night before), inside of refrigerator- We can do all items listed for a discounted price of for all them We do not wash dishes on coupon, nor do we pick up and organize, we ask that all stuff is free of floor and countersSince this is a time base cleaning, organization takes timeBathrooms counter tops we will move what we can to clean under and behind what on countersIf it over cluttered we do our best to get it movedLike I stated this is a time base cleaningWe are not promised to finish your home, we will do our best to make that happen.If you have any other question please let us know At the end of the cleaning my son Easton will let you know to take a look, if you notice something they will fix itPlease understand, if it something you did not pay for they will not do those itemsHe then will let you know they are finished, he will give you a recurring prices if interested at the end of cleaning for weekly, biweekly, triweekly and monthly prices.If we don't have coupon voucher number before you appointment it will cancel your appointmentLoriann A [redacted] **Woodbridge, VA ***office: ###-###-#### www.lsmaids.com2nd email that shows all the information for our rules of a [redacted] [redacted] NOTE: Please read this entire e-mail to ensure all information is correctNo move out/move in allowed, does not include basement, sun-rooms or offices(Unless you bought the package that covers your top level and basement.)Also if there is meter parking we will need you to provide the change for the meterPlease make sure parking is within a reasonable walking distance(Since our cleaners must bring in a lot of equipment) [redacted] or Living social numbers have to be provide the day before if they are not it will cancel your appointment.** [redacted] , Thank you for entrusting L & S Maid Service, LLC to come into your home to provide you with an amazing cleaning experiencePer our phone conversation, your cleaning will consist of Hour of Cleaning with 2-Maids, or mins of cleaning with 3-Maids for the property located at [redacted] Woodbridge, VA ***The subject property is currently scheduled for cleaning on August 24, with an expectant arrival time between p.m& p.mPlease advise us of any special instructions to obtain access to your homeYour appointment is confirmed per our phone conversationPlease send a returned email stating you agree to the cleaning of your home for the property located at the above address, and provide any special instructions you may have.Due to the individual nature of the required cleaning for each home, L & S Maid Service, LLC will make every attempt to complete your cleaning within your designated purchased 2- Man-Hour time frameHowever, due to the level of cleaning required some homes may require additional cleaning timeAs such we cannot guarantee all areas of your home will be cleaned within the purchased 2- Man-Hour time frameShould you require additional time, please contact the office to add to your (2-Man-Hour) cleaning package.NOTE: Additional time averages $per 1/hour for standard cleaning of bedrooms, bathrooms and common areasIn the event you purchased the "Deep Cleaning Package" which includes interior appliances, interior windows, and window sills, an additional to minutes of man-hours has already been automatically added on to your (2- Man-Hour) cleaning package.Please be advised that L & S Maid Service, LLC collects payment same day of the services, your current balance is $0.Our Amazing Maids do accept gratuities in the event you are pleased with their servicesIf at any time you decide you would like additional time added to your order please call the office.A 48/hr cancellation policy is in full affectPlease also visit our Residential Service page by clicking on the link belowIn the event you are interested in recurring services, we will have one of the cleaners give you a price list at the end of the cleaningPlease let us know if you have any questionsAny parking tickets or towing fees assessed to L & S Maid Service, LLC, during the service timeframe and while on community premises, due to client failure to disclose community permit requirement is the liability of the clientIf you are requesting shoe covers please let us know before you appointmentOur employees cannot or will not take off their shoes!If L&S Maid Service, LLC shows to your home and it is a move out/ move in cleaning or a vacant homeYou will be responsible to pay the difference of what we charge for a move out move in cleaning! All items need to be free of floors so that we can clean! We cannot be picking up items on a time frame cleaning! (we do that if you pick recurring services, but not a coupon service)We do have a guy that works for us he will not wait outside, he is there to clean, if you have issue with a guy cleaning please call and get your coupon refunded.Please visit our website at: http://www.lsmaids.comResidential Cleaning Services Loriann A*** [redacted] **Woodbridge, VA ***office: ###-###-#### www.lsmaids.comThe highlighted area states a hour policy in full effect meaning me calling you at 3:does not give a hour.This was all sent to [redacted] prior to our appointment, since she bought this coupon from [redacted] she calls [redacted] and they will refund her money, no money was giving to us and our rep was bcced in this emailIF you have any other question please call me at ###-###-#### my personal cell phone number.Loriann A [redacted] **Woodbridge, VA ***office: ###-###-#### www.lsmaids.com

From: <[redacted]@lsmaids.com>Date: Fri, Aug 28, 2015 at 3:36 PMSubject: Case [redacted]To: [redacted]@myRevdex.com.orgHi [redacted],    I contacting you on this case as [redacted] stated she bought a [redacted]. She did not pay me nothing, the money went to [redacted]. I have told her to call [redacted] to get a...

refund, I have also bcc our [redacted] rep in email that will be attached to this email let them know. [redacted], was giving a date and time of arrival which you will see in email attached. I call [redacted] at 3:20 letting her know we was on our way, she stated she left and that she waited all day, time of arrival means will arrive in that time. I have attached the [redacted] fine print, I have attached all email between her and I.[redacted] fine print The Fine PrintPromotional value expires 180 days after purchase. Amount paid never expires. Appointment required; subject to availability. Limit 1 per person. Limit 1 per visit. Limit 1 per household/address. Must use promotion value in 1 visit. Valid only for option purchased. Valid only for Fairfax City, Ft. Belvoir/Lorton, Prince William County, Fairfax County, Arlington County, and Alexandria County. NOT VALID FOR DC. Valid only for standard cleaning; excludes basement. Not valid on holidays. Extra $5 fee per animal. Additional charge for stairways. Empty Houses only eligible for move out option. 1st email  From: [redacted]@lsmaids.com Date: 8/4/2015 8:29 PM (GMT-05:00) To: [redacted] <[redacted]@[redacted].com> Subject: RE: [redacted] cleaning HI [redacted],    We are booking appointment the week of August 24th, I would need following information and I can let you know what day we are in your area. I need your [redacted] or living social voucher number, your address, phone number, and what voucher you bought, Is the house furnished or unfurnished?  If you have pets there is a 5.00 pet fee per pet. If you want sheets changed you will need to have sheet pulled off for us to change the sheet.  We do have a guy that works for us, he is not there just to give you prices, or to drop of girl, and he is there to clean. If you have issues with a guy then you will need to call get a refund from whom ever you bought the coupon from. We have a time slot meaning we will arrive between the times we give you. Does not mean we will get there at the time listed first. We do call the day before to confirm the appointment, and they call you when they are 30 mins away from the home. It is a standard cleaning, we do offer a more detail cleaning, of washing windows on the inside only -$45.00, washing baseboard, door frames, and vent, (if you decline they are dry dusted only) 45.00. We also offer to do inside of oven (if self-cleaning oven please run night before), inside of refrigerator- 45.00. We can do all items listed for a discounted price of 100.00 for all them.  We do not wash dishes on coupon, nor do we pick up and organize, we ask that all stuff is free of floor and counters. Since this is a time base cleaning, organization takes time. Bathrooms counter tops we will move what we can to clean under and behind what on counters. If it over cluttered we do our best to get it moved. Like I stated this is a time base cleaning. We are not promised to finish your home, we will do our best to make that happen.If you have any other question please let us know.     At the end of the cleaning my son Easton will let you know to take a look, if you notice something they will fix it. Please understand, if it something you did not pay for they will not do those items. He then will let you know they are finished, he will give you a recurring prices if interested at the end of cleaning for weekly, biweekly, triweekly and monthly prices.If we don't have coupon voucher number before you appointment it will cancel your appointment. Loriann A[redacted]Woodbridge, VA [redacted]office: ###-###-#### www.lsmaids.com2nd email that shows all the information for our rules of a [redacted]. * NOTE: Please read this entire e-mail to ensure all information is correct. No move out/move in allowed, does not include basement, sun-rooms or offices. (Unless you bought the package that covers your top level and basement.)Also if there is meter parking we will need you to provide the change for the meter. Please make sure parking is within a reasonable walking distance. (Since our cleaners must bring in a lot of equipment) [redacted] or Living social numbers have to be provide the day before if they are not it will cancel your appointment.** [redacted],      Thank you for entrusting L & S Maid Service, LLC to come into your home to provide you with an amazing cleaning experience. Per our phone conversation, your cleaning will consist of 1 Hour  of Cleaning with 2-Maids, or 40 mins  of cleaning with 3-Maids for the property located at [redacted] Woodbridge, VA [redacted]. The subject property is currently scheduled for cleaning on August 24, 2015 with an expectant arrival time between 1 p.m. & 4 p.m. Please advise us of any special instructions to obtain access to your home. Your appointment is confirmed per our phone conversation. Please send a returned email stating you agree to the cleaning of your home for the property located at the above address, and provide any special instructions you may have.Due to the individual nature of the required cleaning for each home, L & S Maid Service, LLC will make every attempt to complete your cleaning within your designated purchased 2- Man-Hour time frame. However, due to the level of cleaning required some homes may require additional cleaning time. As such we cannot guarantee all areas of your home will be cleaned within the purchased 2- Man-Hour time frame. Should you require additional time, please contact the office to add to your (2-Man-Hour) cleaning package.NOTE: Additional time averages $30.00 per 1/2 hour for standard cleaning of bedrooms, bathrooms and common areas. In the event you purchased the "Deep Cleaning Package" which includes interior appliances, interior windows, and window sills, an additional .30 to .45 minutes of man-hours has already been automatically added on to your (2- Man-Hour) cleaning package.Please be advised that L & S Maid Service, LLC collects payment same day of the services, your current balance is $0.Our Amazing Maids do accept gratuities in the event you are pleased with their services. If at any time you decide you would like additional time added to your order please call the office.A 48/hr cancellation policy is in full affect. Please also visit our Residential Service page by clicking on the link below. In the event you are interested in recurring services, we will have one of the cleaners give you a price list at the end of the cleaning. Please let us know if you have any questions. Any parking tickets or towing fees assessed to L & S Maid Service, LLC, during the service timeframe and while on community premises, due to client failure to disclose community permit requirement is the liability of the client. If you are requesting shoe covers please let us know before you appointment. Our employees cannot or will not take off their shoes!If L&S Maid Service, LLC shows to your home and it is a move out/ move in cleaning or a vacant home. You will be responsible to pay the difference of what we charge for a move out move in cleaning! All items need to be free of floors so that we can clean! We cannot be picking up items on a time frame cleaning! (we do that if you pick recurring services, but not a coupon service)We do have a guy that works for us he will not wait outside, he is there to clean, if you have issue with a guy cleaning please call and get your coupon refunded.Please visit our website at: http://www.lsmaids.comResidential Cleaning Services Loriann A[redacted] [redacted]Woodbridge, VA [redacted]office: ###-###-#### www.lsmaids.comThe highlighted area states a 48 hour policy in full effect meaning me calling you at 3:20 does not give a 48 hour.This was all sent to [redacted] prior to our appointment, since she bought this coupon from [redacted] she calls [redacted] and they will refund her money, no money was giving to us and our rep was bcced in this email. IF you have any other question please call me at ###-###-#### my personal cell phone number.Loriann A[redacted]Woodbridge, VA [redacted]office: ###-###-#### www.lsmaids.com

From: <[redacted]@lsmaids.com>Date: Fri, Aug 28, 2015 at 3:36 PMSubject: Case [redacted]To: [redacted]@myRevdex.com.orgHi [redacted],    I contacting you on this case as [redacted] stated she bought a [redacted]. She did not pay me nothing, the money went to [redacted]. I have told her...

to call [redacted] to get a refund, I have also bcc our [redacted] rep in email that will be attached to this email let them know. [redacted], was giving a date and time of arrival which you will see in email attached. I call [redacted] at 3:20 letting her know we was on our way, she stated she left and that she waited all day, time of arrival means will arrive in that time. I have attached the [redacted] fine print, I have attached all email between her and I.[redacted] fine print The Fine PrintPromotional value expires 180 days after purchase. Amount paid never expires. Appointment required; subject to availability. Limit 1 per person. Limit 1 per visit. Limit 1 per household/address. Must use promotion value in 1 visit. Valid only for option purchased. Valid only for Fairfax City, Ft. Belvoir/Lorton, Prince William County, Fairfax County, Arlington County, and Alexandria County. NOT VALID FOR DC. Valid only for standard cleaning; excludes basement. Not valid on holidays. Extra $5 fee per animal. Additional charge for stairways. Empty Houses only eligible for move out option. 1st email  From: [redacted]@lsmaids.com Date: 8/4/2015 8:29 PM (GMT-05:00) To: [redacted] <[redacted].com> Subject: RE: [redacted] cleaning HI [redacted],    We are booking appointment the week of August 24th, I would need following information and I can let you know what day we are in your area. I need your [redacted] or living social voucher number, your address, phone number, and what voucher you bought, Is the house furnished or unfurnished?  If you have pets there is a 5.00 pet fee per pet. If you want sheets changed you will need to have sheet pulled off for us to change the sheet.  We do have a guy that works for us, he is not there just to give you prices, or to drop of girl, and he is there to clean. If you have issues with a guy then you will need to call get a refund from whom ever you bought the coupon from. We have a time slot meaning we will arrive between the times we give you. Does not mean we will get there at the time listed first. We do call the day before to confirm the appointment, and they call you when they are 30 mins away from the home. It is a standard cleaning, we do offer a more detail cleaning, of washing windows on the inside only -$45.00, washing baseboard, door frames, and vent, (if you decline they are dry dusted only) 45.00. We also offer to do inside of oven (if self-cleaning oven please run night before), inside of refrigerator- 45.00. We can do all items listed for a discounted price of 100.00 for all them.  We do not wash dishes on coupon, nor do we pick up and organize, we ask that all stuff is free of floor and counters. Since this is a time base cleaning, organization takes time. Bathrooms counter tops we will move what we can to clean under and behind what on counters. If it over cluttered we do our best to get it moved. Like I stated this is a time base cleaning. We are not promised to finish your home, we will do our best to make that happen.If you have any other question please let us know.     At the end of the cleaning my son Easton will let you know to take a look, if you notice something they will fix it. Please understand, if it something you did not pay for they will not do those items. He then will let you know they are finished, he will give you a recurring prices if interested at the end of cleaning for weekly, biweekly, triweekly and monthly prices.If we don't have coupon voucher number before you appointment it will cancel your appointment. Loriann A[redacted]Woodbridge, VA [redacted]office: ###-###-#### www.lsmaids.com2nd email that shows all the information for our rules of a [redacted]. * NOTE: Please read this entire e-mail to ensure all information is correct. No move out/move in allowed, does not include basement, sun-rooms or offices. (Unless you bought the package that covers your top level and basement.)Also if there is meter parking we will need you to provide the change for the meter. Please make sure parking is within a reasonable walking distance. (Since our cleaners must bring in a lot of equipment) [redacted] or Living social numbers have to be provide the day before if they are not it will cancel your appointment.** [redacted],      Thank you for entrusting L & S Maid Service, LLC to come into your home to provide you with an amazing cleaning experience. Per our phone conversation, your cleaning will consist of 1 Hour  of Cleaning with 2-Maids, or 40 mins  of cleaning with 3-Maids for the property located at [redacted] Woodbridge, VA [redacted]. The subject property is currently scheduled for cleaning on August 24, 2015 with an expectant arrival time between 1 p.m. & 4 p.m. Please advise us of any special instructions to obtain access to your home. Your appointment is confirmed per our phone conversation. Please send a returned email stating you agree to the cleaning of your home for the property located at the above address, and provide any special instructions you may have.Due to the individual nature of the required cleaning for each home, L & S Maid Service, LLC will make every attempt to complete your cleaning within your designated purchased 2- Man-Hour time frame. However, due to the level of cleaning required some homes may require additional cleaning time. As such we cannot guarantee all areas of your home will be cleaned within the purchased 2- Man-Hour time frame. Should you require additional time, please contact the office to add to your (2-Man-Hour) cleaning package.NOTE: Additional time averages $30.00 per 1/2 hour for standard cleaning of bedrooms, bathrooms and common areas. In the event you purchased the "Deep Cleaning Package" which includes interior appliances, interior windows, and window sills, an additional .30 to .45 minutes of man-hours has already been automatically added on to your (2- Man-Hour) cleaning package.Please be advised that L & S Maid Service, LLC collects payment same day of the services, your current balance is $0.Our Amazing Maids do accept gratuities in the event you are pleased with their services. If at any time you decide you would like additional time added to your order please call the office.A 48/hr cancellation policy is in full affect. Please also visit our Residential Service page by clicking on the link below. In the event you are interested in recurring services, we will have one of the cleaners give you a price list at the end of the cleaning. Please let us know if you have any questions. Any parking tickets or towing fees assessed to L & S Maid Service, LLC, during the service timeframe and while on community premises, due to client failure to disclose community permit requirement is the liability of the client. If you are requesting shoe covers please let us know before you appointment. Our employees cannot or will not take off their shoes!If L&S Maid Service, LLC shows to your home and it is a move out/ move in cleaning or a vacant home. You will be responsible to pay the difference of what we charge for a move out move in cleaning! All items need to be free of floors so that we can clean! We cannot be picking up items on a time frame cleaning! (we do that if you pick recurring services, but not a coupon service)We do have a guy that works for us he will not wait outside, he is there to clean, if you have issue with a guy cleaning please call and get your coupon refunded.Please visit our website at: http://www.lsmaids.comResidential Cleaning Services Loriann A[redacted]Woodbridge, VA [redacted]office: ###-###-#### www.lsmaids.comThe highlighted area states a 48 hour policy in full effect meaning me calling you at 3:20 does not give a 48 hour.This was all sent to [redacted] prior to our appointment, since she bought this coupon from [redacted] she calls [redacted] and they will refund her money, no money was giving to us and our rep was bcced in this email. IF you have any other question please call me at ###-###-#### my personal cell phone number.Loriann A[redacted]Woodbridge, VA [redacted]office: ###-###-#### www.lsmaids.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]