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L2 Computer Inc.

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Reviews L2 Computer Inc.

L2 Computer Inc. Reviews (11)

Revdex.com:At this time, I have not been contacted by L2 Computer Inc. regarding complaint ID [redacted].Sincerely,[redacted]

L2 computer sold the battery to complaint on 12/**/2014 and complaint came back to L2 on 6/**/2015 to claim a wrong battery sent half a year later ago. Therefore, L2 has to get photos to approve the...

wrong battery was sold by the company. I admit that L2 customer service was dereliction of duty on responsing customer promptly beause it was facing the empoyee handover issue during that time. The customer service realised messages and photos sent by complaint few days later and reacted to complaint immediately on 6/**/2015. In a few messages between them through ebay, the customer service department made a clear statement that L2 accepted the return and would like to exchange or refund for the battery if complaint ship it back to L2. Then, complaint said she was on travelling and would be home on 6/**/2015. Therefore, L2 is still waiting for the return for exchange or refund.

I have reviewed the response made by the business in reference to complaint ID [redacted], and it is true that the business finally responded after several contact attempts. In those contacts I had sent the required photos and made it clear that I was traveling soon and thus would like immediate resolution. They have since been very responsive and we are in agreement that I'll send the battery for exchange 6/** when I return back home where it is. I hope/anticipate that L2 will follow through and send the correct product upon receiving my return.
Sincerely,
[redacted]

I have had a very positive experience with this company! Their customer service was a little slow, but nothing like the horror stories I heard. They contacted me and asked if I would like additional service to fix other problems on my computer. Got my computer back with NO issues. And the price cannot be beat! My local shop would have charged close to $1000, and L2 was Closer to $200. Great little shop!

Review: I purchased a motherboard repair service for my laptop on [redacted] in late February. I shipped my laptop with motherboard to the company at this time. In late March, I had not heard from the company about my laptop and considering the one month estimated turn time this was surprising. They informed that the CPU on my laptop was dead and they had to replace it (i7 3610qm). I asked for them to replace it with a cheaper dual core processor such as the pga i5 3210m or 3250m. The employee told me he did not think this was possible, but I finally convinced him to look into it. 4 days later, I received a call from the company stating that they needed to replace it with the same processor already in my system. They stated that they tried to replace it with a dual core but "it would not fit". They then sent me an invoice through paypal for the purchase of the quad core. As I learned later from my conversations with Dell technical support and a local computer repair company, this is an obvious red flag to anyone with experience in computer repair. The technical specifications are straightforward, and the laptop was entirely capable of using a dual core like the ones I suggested. Anyway, I itically paid for this processor through paypal. I received the laptop from the company in late April. When I opened the laptop, I immediately ran the integrated dell hardware diagnostic tool as suggested by the dell technical representative I have talked to previously. The laptop failed the hardware test on account of a video card memory inconsistency, an integrated component of the motherboard. Not only did the company lie to me about the CPU purchase, but they failed to repair my laptop as promised. Upon contacting them, they insisted that I return the laptop to them for further repair, despite their fraudulent claims and business practices.Desired Settlement: I would like a full refund for the original service purchase through [redacted], $109.95, fraudulently induced purchase of the processor ($185) and $20 for the shipping costs I incurred through this transaction.

Review: COMPLAINTS:

Failure to honor money-back guarantee

Customer Service Issues: The inappropriate behavior by customer service personnel

Repair Issues: Improper or Inferior repair; An unreasonable or excessive delay in completing a repair

Late delivery of products

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To whom it may concern:

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My laptop had water damage. I purchased a logic board repair service from L2 computing on ebay. I shipped my computer to them for repair.

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"This ebay seller has a policy that: "If we cannot get your laptop fixed, you can either receive full refund plus our free return shipping."

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The seller informed me in an ebay message on November 2, 2013 that "Mini display usb port and audio jack still malfunction, but the good news is logic board working again, it is now able to power on and with display."

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My logic board was not fully fixed. The audio jack -- which is a component of the logic board -- is not functional. And within the past two weeks, the USB port has also stopped working (which was supposedly repaired). I use these parts of my logic board every day for my work. The seller was not able to repair what their service promises to repair with a money back guarantee. In order to have a fully functioning logic board, I would need to replace the entire logic board to the tune of $600+. The only option I have to have a fully functioning logic board is to completely replace it, which means the "fix" they provided is a total waste of my money.

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In addition, the seller states that it takes about 2-7 business days to do a repair. I did not receive my computer until 15 business days had passed. They had my computer for one full week before they even started working on it.

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I do recognize that the seller did work on my computer and the partial repair took time. They have to realize, though, that their service is not billed in a way where if you fixed part of it, or they spent time on it, I pay them. They don't bill by the hour or have policies set in place for a partial fix. They state that if they are unable to fix it, the buyer does not pay and it is returned to the buyer free of charge. I bought this service with a piece of mind, partially because I expected to receive a fully repaired computer, or a refund. Since I did not really get their full service, which is a fixed logic board or guaranteed money back, I am going to have to replace the part they were supposed to fix.

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When I asked L2 for a refund, they said I had to ship my computer back to them and they would "return it to its original state" (how you do that to a water damaged computer that you have since repaired, I don't know) and then they would send it back to me. I'd already been without my computer for more than a week longer than their terms state. I need my computer for work -- I can't have it taking that long, especially to get it "unfixed." And to be honest, I did not fully trust these people with my computer any more. They had started to show rudeness in our interactions already, and like they were displeased with me for requesting them to honor their stated money back guarantee policy. A computer is something they could easily open up and do damage to while "returning it to its original state." What's more, I shouldn't have to pay for the fact that they did not preform the proper service, by being without my computer for even longer (and preventing me from bringing it in to another repair shop).

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I didn't have any protection via paypal or ebay (because services aren't covered in their buyer protection policy), so I called L2 to see if they could charge the computer repair to my credit card (which offers more protection). I felt like I had no other option to attempt to contest the charges. I am on a budget and cannot afford to be forking over $209 + $33.42 shipping for a repair that is totally worthless and will require me to completely replace that part. I wanted to ask if they could charge my credit card instead of my paypal balance, and so I called L2. The woman at L2 on the phone told me to message their customer service department. I already had their contact info up, which had an email address, so I emailed them from my personal email. I asked them to re-charge the fee to my credit card, and then after that charge had gone through, I would request a refund from them through paypal.

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I got the following message back from L2:

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"ebay ID [redacted]. Once again, we fixed the laptop, without even further inspect the computer and just by what you claim, we offer $60 partial refund. You are the one not cooperate in this matter. From the very beginning, you asked for full refund, it is super clear that you just want your computer fixed for free. Just let ebay and paypal fix this, don't attempt to send any nasty messages again."

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I was upset with their language. I was not trying to scam them or be nasty. I was simply following the directions of the L2 employee I spoke with over the phone. Feeling like I had no option and that $60 was better than nothing, I accepted their partial refund.

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But when offering it, the seller wrote this in the note on ebay: ""Let's be clear on this case. Laptop has been fully repaired, but you claimed that it just partially repair as the audio jack is malfunction after laptop return to you. Without asking any further information, we agree to partial refund $60 to settle down your so call "not fully repair" issue. Then you disagreed and kept asking for full refund. We denial and you sent us fraudulent message on 11/**/2013. Your message was under name "Citrus Glitter", saying we charged the wrong credit card and you want us to recharge you the correct card. Your behavior is a clear sign of scam with no doubt. But still, if $60 partial refund can settle down this claim, we would like to proceed. Thanks."

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They went from being the one to inform me that they couldn't totally repair my logic board's water damage IN WRITING, to insisting the laptop is fully repaired, calling me scam, etc.

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I messaged them through ebay, saying: "I'm not satisfied with the resolution of our case or your treatment of me. I know there is nothing more I can do within ebay, but I will be reporting you to the Revdex.com unless I receive a full refund by December **, 2013."

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I was just giving them one more chance to abide by their own chosen policies.

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They responded, threatening me:

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"Fortunately, we put everything super clear on ebay case, you accepted partial refund only if you admitted you are the one at fault. You can report this to Revdex.com, and we will surely quote what you've sent us under "Citrus Glitter" and ebay case full history to response Revdex.com.

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Till now, you are still trying every possible way to get full money back for a so call "non 100% repair". If we really receive any mails from the Revdex.com about your case in the future, we will escalate this to a CRIME LEVEL and report it to the POLICE.

We maintain zero tolerance on online transaction scam, make sure this is what you want before proceeding. We can guarantee you all information of your case are ready, just waiting to see what your call will be.

Think twice."

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This kind of treatment is hostile, intimidating, threatening and was very upsetting to me. I simply wanted to give them a chance to correct their error, and let them know that just because I had accepted a $60 refund, I was not satisfied. I have not committed any crimes, and I don't appreciate being treated like this.

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What's more, it appears I'm not the only one making these complaints. When things started escalating, I googled L2 computer and found several websites with people describing similar sounding experiences. Here's one example, which says concerning things about this ebay seller using multiple ebay store names (which I'm pretty sure isn't allowed on ebay).

________________________________________________________________________________... [redacted]

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This is my first time reporting to the Revdex.com. I've never experienced anything like this before! Hopefully it can be resolved and L2 Computing is appropriately reprimanded.

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Thank you so much for your time resolving this issue. I REALLY appreciate it.

________________________________________________________________________________... Settlement: My number one priority is that I receive a full refund. I am having to replace my entire logic board because they did not fully fix it -- I want them to follow their money back guarantee.

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I would also like L2 to change their ebay store policies. They should not be able to offer these kinds of guarantees if they are going to berate customers when they try to get the store to follow its own written policy, especially because there is no buyer protection on ebay for services, so these kinds of promises seem to be empty sales tactics. If they want to offer a $60 refund if they partially repair the computer, instead of a full refund (as their language indicates), that should be stated in the policies. It's okay for them to only offer a $60 refund, but it needs to be clear and specific, so people know what to expect when things don't go perfectly during the repair. They should not be able to write a bunch of stuff about money back guarantees if they do not wish to honor that. Each seller picks his own policies, and L2 should pick policies they intend to follow.

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Consumer

Response:

At this time, I have not been contacted by L2 Computer Inc. regarding complaint ID [redacted].

Sincerely,

I have had a very positive experience with this company! Their customer service was a little slow, but nothing like the horror stories I heard. They contacted me and asked if I would like additional service to fix other problems on my computer. Got my computer back with NO issues. And the price cannot be beat! My local shop would have charged close to $1000, and L2 was Closer to $200. Great little shop!

Review: L2 Computer operates on [redacted] under the name laptop_mb_seller, which is curious. (Covering up a shady past? Probably.) I had one simple need, a laptop battery. Simple! I ordered it on [redacted]. I didn't have the tools to open my laptop and it took a while to find them. In that time my battery went from crummy to unusable--as in, if the machine wasn't plugged in, I had no operation. So my battery situation became desperate.

So I get the tools and finally open the box that L2/laptop_mb_seller shipped, and...wrong battery! I didn't realize this until I opened the computer with my new tools and the battery that L2 shipped and attempted to install this battery, which was a completely different size and didn't fit. So I looked at the [redacted] picture and sure enough, not a match. The wrong battery that they shipped has 6 "bays" and the one I need (and the one in L2's advertised pic) has 4. Additionally the one they advertised and that I sent $89 for was [redacted] fits Apple MacBook Air 13" [redacted]. What they actually sent clearly states [redacted]. NOT [redacted]. So clearly it was their mistake! I ordered the battery for my machine but they sent something else.

Warranty, under the law, means that when you advertise that you are selling a certain item then the express warranty is for that item. I'm selling you a car = I'm selling you a car. I'm selling you a laptop battery = I'm selling you a laptop battery. I'm selling you a blue 1965 Mustang means that it's not supposed to be "a car" but that you are WARRANTYING that you're selling a blue 1965 Mustang. Same goes for this battery. I'm selling you [redacted] = you are warrantying THAT, but sending me [redacted] is WRONG.

It is their duty under the law to make the exchange and make it right. I contacted them through [redacted] mail, and they ignored. So I got ahold of their phone number and spoke to a woman who finally admitted that if I could indeed provide the pictures of the wrong battery they sent (I still had all the packaging and the shipping label and everything original) they would replace it. Per her instructions ("You can call me [redacted]," she said, and she claimed her [redacted] who authorized this was [redacted]) I sent all the photos to their provided email address. They wrote back and asked for YET MORE PHOTOS, which I sent and more than satisfied the burden of proof over which they agreed to swap out for my CORRECT battery--you know, the one that I ORDERED and PAID FOR.

I also offered to cover the shipping myself because I was so desperate to get my battery replaced and this done. I sent THREE subsequent follow-up emails and they have blown me off completely. Meanwhile, they still sell the product for $89 so they will lose no money whatsoever for letting me exchange the wrong product they sent. They have nothing at all, in fact, to lose, other than some dignity because of their refusal to follow the law of warranty. I have several photos, including their original packaging and shipping label, as well as my laptop model (matching their advertised sale) and my worn-out battery next to the one they sent, whose label and size and look is nothing of what they advertised. I also have the emails I sent that were ignored and the *one* email they wrote back to asking for more photos--but they never followed through on doing the right thing.Desired Settlement: All I wish for is justice--righting the wrong and getting the product I ordered instead of what they shipped. I ordered the battery [redacted] and they shipped [redacted]. So, quite simply, I wish to receive the product that I ordered and paid for, and they can have back the product they sent me, which is, essentially an $89 hockey puck because it is useless to me.

Business

Response:

L2 computer sold the battery to complaint on 12/**/2014 and complaint came back to L2 on 6/**/2015 to claim a wrong battery sent half a year later ago. Therefore, L2 has to get photos to approve the wrong battery was sold by the company. I admit that L2 customer service was dereliction of duty on responsing customer promptly beause it was facing the empoyee handover issue during that time. The customer service realised messages and photos sent by complaint few days later and reacted to complaint immediately on 6/**/2015. In a few messages between them through ebay, the customer service department made a clear statement that L2 accepted the return and would like to exchange or refund for the battery if complaint ship it back to L2. Then, complaint said she was on travelling and would be home on 6/**/2015. Therefore, L2 is still waiting for the return for exchange or refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and it is true that the business finally responded after several contact attempts. In those contacts I had sent the required photos and made it clear that I was traveling soon and thus would like immediate resolution. They have since been very responsive and we are in agreement that I'll send the battery for exchange 6/** when I return back home where it is. I hope/anticipate that L2 will follow through and send the correct product upon receiving my return.

Sincerely,

Review: I purchased a Water Damage repair service off [redacted] for a 13 in. MacBook Pro on [redacted] December 2015 from L2 Computer. I shipped my laptop to the company via [redacted] following their instructions exactly. For two weeks from the ship date ([redacted] December 2015) I had not heard from the vendor. I then contacted the vendor over the phone to request a status update as [redacted] said the package containing the machine was delivered and signed for. The representative who answered the phone was not helpful and said the machine has been received but not yet worked on. I asked why no status updates were sent. They simply apologized but did not state an estimated turn around time. I called the vendor again today to request a status update and they said the repair was still not yet completed. They promised a turn around time of one week. I asked to speak to someone different to request more assistance since notifications were still not being sent. They apologized and still did nothing to fix the issue.Desired Settlement: I want the service completed and to be refunded for the service.

Business

Response:

Since the customer's laptop had water damage, so it took longer for our technician to do repair and test to it. Sometimes there may be some special issues for the liquid damages. So we just wanted to make sure the laptop can work stably before we shipped it back to the customer. He contacted us twice for his laptop, one is on the 5th, and the other is on [redacted]. Our technician did do their best to fix it for the customer. We have shipped his device back on [redacted]. We apologize about this delay. But it has the New Year holiday during this time and it is always not that easy to fix a water damage problem. Hope the customer be able to give us a understanding. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a replacement part on [redacted] for a Macbook Topcase keyboard. They advertised it as 95% new, what I was sent was bent and dirty. I asked about an exchange and they told me to go away, so I made a negative feedback. Immediately there whole attitude changed and they said they would pay return shipping if I revised my feedback. I agreed but I never said I would revise my feedback from positive to from negative. After all they did not fulfill there end of the auction. The owner said this is all my fault, and has called and harassed me and used insults.Desired Settlement: Shut these people down! They are basically running a big scam, which is outlined here: [redacted]

Consumer

Response:

At this time, my complaint, ID [redacted] regarding L2 Computer Inc. has been resolved.

Sincerely,

Review: I purchased service from L2 Computer on [redacted] on April *, 2014 to repair my 2012 Macbook Pro that had water damage. The cost was $209.95 On April **, 2014, L2 contacted me and advised that the computer needs a new LCD, LCD cable and webcam for an additional cost of $230.00. On 4/**/2014, I authorized the repair and paid $230 to L2 Computer. More than 6 moths since April **, 2014, I repeatedly called L2 Computer asking for the status of the repair. L2 Computer representative advised me that "the technicians need more time to repair the laptop." On October **, 2014, L2 Computer shipped the laptop back to me however, the computer still does NOT work and the LCD and webcam appears to not have been changed. I contacted L2 Computer and request a full refund as condition of their advertisement on [redacted] but was denied. I have given L2 Computer more than 6 months to repair my computer but L2 Computer failed to do so. I'm demanding a full refund.Desired Settlement: Full refund of $439.95

Consumer

Response:

At this time, I have not been contacted by L2 Computer Inc. regarding complaint ID [redacted].Sincerely,[redacted]

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Description: COMPUTERS-SUPPLIES & PARTS

Address: 726 10th Ave, New York, New York, United States, 10019

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