L365 Knoxville CJD Reviews (%countItem)
L365 Knoxville CJD Rating
Address: 8544 Kingston Pike, Knoxville, Tennessee, United States, 37919
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I had my car towed to ***. Upon picking up car the car was damaged, we were told a fork lift hit it. *** did not want to take responsibility.
I took my *** to *** to get repaired after it broke down. Monday *** was the date. We had it towed that day. That Friday we went to pick the car up after $*** in repairs. Once I paid they pulled the car around they handed to keys and said have a good day, no other exchange. We went around to the drivers side and it had a 12 in gauge, hole in the front driver bumper and dents to the side. We went inside and no one wanted to come outside until we advised there was a visible hole in the car. The service tech came out and said "Well that wasn't there when I did my walk around" took a couple pics and said he would send off for the front end and call us later when it came in. He then went inside. We called back wanting an explanation and all we got from the service manager was "Technically we aren't even supposed to be responsible for repairs as it isn't our responsibility but we will replace the part this one time" I asked if I could get an explanation and that I felt it was their responsibility and they advised they would figure out what happened and call later. No one called, when I called back and demanded an explanation all I got was "We think there may have been a fork lift drive into the car" So I asked if this was what happened as he stated "I think" and the tech told me he couldn't tell me for sure. I asked if I could get a portion of the money back I paid for repairs, I was advised no that they would only replace the part, that is it. I asked if they would check the alignment as the car was driving funny on the way to the *** place for the second time for the part to be replaced and was also advised no. No inspection was done, I was just advised this wasn't necessary. The car is still not driving correctly and I was told it had not problems according to the codes. No one else would look into anything unless I wanted to pay.
I am looking for someone to reach out to re-inspect my car as it is not driving properly and this was after the car was hit by their forklift. I just get tired of them not taking responsibility and not wanting to follow up and make up.
We at Cogdill Dodge are not sure how Mrs. car got damaged, but it was on our lot, so we took care of it. We have 100% addressed her issues and want her to be happy. After we repaired the damage, Mrs *** called the Service Office, stating that she didn't think her vehicle was driving correctly and wanted an inspection. We offered for her to bring it back and we would inspect it and align it if necessary, at no charge.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did in fact call Dodge after the car was not driving properly but I was told twice alignment was not needed, done, or would be without me eating the bill. They advised they did not have any trouble driving from lot to body shop and nothing more would be done at that time but I could call if needed or bring back if needed for further service. How is it that no one knows what happened and just an idea that a fork lift might have caused damage? I just wanted quality service, an explanation, and it was a terrible experience. No one had trouble selling me the car and signing it away to me but as a woman I find it extremely difficult to get service and to be given less than service.
I bought a truck based on the specs the salesmen gave me. This information is proven to be wrong!
I bought a *** on ***, I worked with the Salesmen ***. I traded my 1/2 ton *** because I needed a *** to tow Fifth wheels and Goose neck trailers. *** gave me the towing specs of the *** that was on the lot to be 16K lbs with the 6.4 motor and the 410 rear-end. I ended up buying that truck that day. I started talking with *** a couple weeks later about a fifth wheel hitch and goose neck ball to be installed, they explained to me the truck wasn't rated for the 16K that it was much lower (ended up being 10300lbs). I started calling the dealership to speak to a manager with no luck. I ended up speaking to a salesmen name *** and he explained to me it was good for 25,000lbs (I knew that was wrong). I left multiple messages for *** or a manager to call me back with no luck. I then drove up to the dealership on Sunday *** to speak with *** and or a Manager. I spoke to *** and another salesmen (I didn't get the name). They both assured me the truck was good for 16,000 lbs towing, they even said look it says *** on the side of it and pulled up and internet page showing me they were correct. *** agreed to pull a vin specific check on my truck but said he couldn't because they didn't have the needed staffing on Sunday to do it. *** texted me on Monday morning stating the truck was actually rated at 10300 lbs that he used *** charts to give me the info when I bought it but the *** power wagon and *** are different trucks. He said he would do what he could to make it right. The offers he came up with was for me to trade my truck in at a $*** loss give me a $*** less truck and I needed to bring $*** to the table which would have brought my payment up $. he said the truck is now used and he can't make that $$ go away. I asked to speak to the finance manager with no luck. *** texted me apologizing for the mistake that he is doing all he could. I then got *** evolved and spoke to ***, he was going to call me back the next day after he looked into it. During my conversation he said this is the first he is hearing of the issue. I didn't get a call back and called many days with no call back. I can't get anyone at the dealership to speak with me about it! They misrepresented the truck I bought and won't try to make it right.
I want them to take this truck back, give me a truck Same MSRP, same payments, correct Towing specs.
Document Attached***
I have attached the text conversation with *** where towards the bottom he is apologizing for giving me the wrong information during the sale. As you can see in the texts he tries to deflect the blame on *** because he used their charts. *** also contacted *** (early in the texts) and gave them the wrong information on my *** even after he already knew the correct specs which lead them to say they can put a 20K fifthwheel hitch on. once I contacted them they said they couldn't due to the specs on the truck.
Please see attached letter
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with the dealerships response for a the following reasons;
1) I went to the dealership to look at *** trucks, I looked at the *** which I decided to buy because I was told it was a *** with the 16,000 lb towing specs by ***. If that was the case why would they have sent an apology for giving me the wrong specs (as seen in the text message conversation I already forwarded on ***). To prove my case *** gave me the wrong specs he also called *** and spoke to *** (as seen in the text messages) telling them the same as he told me when I bought the truck, which lead them to say they could put a 20,000lb hitch on my truck. Once I spoke with them giving them the correct specs they said they couldn't. When I went into the dealership to speak to them about this issue *** and another salesmen both told me *** didn't know what they were talking about, they said "look at the truck it says *** on the side!" That's when *** agreed to do a VIN specific look up so I would have something to give to the RV place. *** Texted me (beginning of the text conversation) to tell me that the *** and *** are different that my towing capacity was 10,350 lbs.
2) I have never spoken to *** about this issue, only to *** through Text messages because he wouldn't call me on the phone. As seen in the text message conversation I asked who the Finance director was and could I talk to him with no reply and no call. Yes they offered me a truck as seen in the text messages but they want me to eat the difference in the two trucks. They need to take responsibility in what they are telling their customers.
3) They say they are still working with me, Who Is? The last conversation I had with anyone at the dealership was with *** and *** (case #***) on ***, He was to call me back the next morning after he looked into the issue because he said he knew nothing of it. I waited until 4:00 pm for a call and then called him where I had to leave a message for him to call me. I did this multiple times across a couple days with no calls back. I have not received any communication from any person at the Dealership since that conversation with ***. Since then *** closed the case because of no response form the Dealership (A copy of ***s letter sent ***) to the Revdex.com.
Below is a Timeline I have put together;
On ***, I went to Jim Cogdill Chrysler to purchase a new 3/4 ton truck to enable me to tow goose neck and fifth wheel trailers which my 1/2 ton cannot do. I discussed with *** my sales guy the needs of my truck (towing) and looked at a *** Power Wagon. He explained this truck with the 6.4 motor and 8 speed transmission with 410 gears will tow 16,000 lbs. When I left the dealership with truck in hand *** lead me believe the truck could deliver to the needs of the hauling capacity requirements I was looking for.
***
I spoke with *** at *** about a fifth wheel travel trailer and installing a goose neck ball and fifth wheel hitch. He advised me send pictures of the door specs from my truck to verify the hitch that is compatible to put in the truck. I explained the towing was 16,000lbs and should have a combined carry capacity around 3000lbs. *** explained to me based on the door sticker the combined
carry capacity is 1290lbs and is very low, he cannot put a 15,000lb hitch in the truck. I explained to *** at *** what the salesmen *** at Jim Cogdill Chrysler said and would double check with them. I called again the next day to the dealership asking for *** I was advised he isn't working so I asked to have a manager call me back. Which in turn I didn't receive a call back per my request. Next day
I called again asking for a Supervisor to discuss the matter to resolve the matter. (No return call)
The next day I called again to get in touch with Salemen *** who wasn't avl and spoke with
Salesmen *** who looked up the specks and told me it was good to pull 25,000 lbs. I knew that seemed wrong so I called back and left another message for ***. After no calls or communication, I drove up to the Dealership when I knew *** was working and I explained what *** was telling me. *** explained to me; look at the truck it says 2500 on the side its good for the 16,000 lbs. There was another salesman there as well (I didn't get his name) that explained his buddy pulls 22,000lbs with his ***. They both explained to me the RV dealer didn't know what they were talking about and looked up the truck on line (***) and showed me where the capacity was at the 16,000 lbs. They told me to go to *** of
*** that they would put a hitch in the truck. *** told me no one was at the dealership at the time to give me a Vin specific spec sheet and we needed that to verify the truck capacity which he would do Monday morning and get in touch then.
***
(Please see attached texted messages)
The text messages went on from the 9 th to the 12 th , when I tried to call *** all in got was voice mail
then a text he wouldn't speak to me.
Verification of text messages of validation of *** apologized for giving me the wrong specs
of weight capacity for towing and told me to contact ***.
***
(Contact with *** Corporation)
Per contact with *** Corporation they opened a case# *** to resolve towing capacity issue, was advised it's a sales issue with the dealership they would try to help resolve matter where there were three attempts to call the dealership *** left two messages for the Sales Manager *** (according to ***) which
he didn't return there calls. On the third attempt we successfully spoke with *** Cogdill he advised he wasn't aware of the matter and he would look into the matter and call me back the next day. Which I haven't heard back from since that day. I have attempted to reach out to him three more times that same week to resolve this matter and still haven't heard back from. At this point I contacted *** Corporation again they made another attempt to reach *** Cogdill the
sales manager in which escalated the case to a level two. After ram attempted to contact *** and didn't receive any calls back, they advised the case is closed. (Please see attached email from ***
Corporation) that they had no luck contacting the dealership.
On *** I've also since sent communication on there website to ask for a return call from there
General Manager to resolve the matter haven't yet heard anything back from them.
With that said the Dealership needs to take responsibility for the information provided during the sale, I have the apology showing they are in the wrong.
Document Attached***
Please see the attached *** E mail where they closed the case due to no communication form the Dealer.
You should have received the uploaded Text message conversation between *** and my self which shows he was wrong.
Please let me know if you didn't receive and I will upload again.
Document Attached***
You will see the attached response from the dealership to the complaint I filed through the TN department of commerce and Insurance operating in the TN attorney Generals office.
In the attached letter you will find a complete and opposite response to the reply you received.
This response should more than show my complaint to be true and prove the dishonesty of the dealership.
If you could issue a short extension, that would be most appreciated. We had our upline Chrysler rep in-house today to discuss this issue. He indicated that he would encourage Chrysler to extend Mr. additional trade assistance; however, I am unclear as to what that amount will be at this time. We should have a better idea of what *** will be offering to Mr. by the mid part of next week .
Again, thank you for your assistance in this matter.
Kindest Regards -
***
Jim Cogdill Chrysler, Dodge, Jeep, RAM
We have been able to reach an agreement with Mr. to offer him trade assistance through Chrysler and have since traded him into a different vehicle.
***
Jim Cogdill Chrysler, Dodge, Jeep, RAM
(The consumer indicated he/she ACCEPTED the response from the business.)
Do not use this dealership!!!! I took my van in for warranty work. They mis diagnosed it the first time. My service advisor was tim. I took it back it a few days later frustrated. I spoke with the service manager Roger. He explained to me that that was as far as they could go. I told him to properly diagnose it. They found the no 2 cylinder on the 3.6 penastar was leaking down. They ordered the head. 3 to 5 days away. They don't offer loaner vehicles. I rented a car. I called a few days later, spoke to tim. He said the supplier wasn't sure when it would be in. A little over a week of being in the shop, I finally got the van back. I demanded my money back for the improper diagnosis. Roger the service manager said we cant do that. I said, it says clearly on the receipt coil is bad and needs to be replaced when they knew those heads had issues with no 2 cylinder. He said take your vehicle elsewhere. No communication, there is ZERO customer service. I will never use this joke of a dealership. Please be very careful