L'Occitane en Provence

Please find below our return and exchange policySince this purchase was made on March, and the product is openRegrettably it does not qualify for a return or exchange L’OCCITANE creates every product with care and passionShould you choose to return a product, even opened, we will happily refund the original credit card if returned to one of our retail boutiques within days of purchaseReturns through Customer Service must be unopened and in sellable conditionReturns or exchanges of opened products are at the store manager’s discretionAfter days, and up until days after a purchase, a store credit or exchange will be issued for any unopened merchandise in sellable conditionOnly applicable for purchases made directly in a L’OCCITANE boutique in the USA or on [redacted] All returns and exchanges must include the original receiptExchanges are not eligible for promotionsItems purchased with cash may only be exchanged or a store credit will be issuedThere are no cash refunds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] L'Occitane: While I understand that you want this to go away (and I will take the gift card and go away, as per my acceptance of the business's response) I still urge you to look into the original issue My problem involved the denial of a promo code that was originally accepted in the system I see that on my desktop it asks me to sign in before payment choices are made I assume that once the customer signs in they will then be alerted to any promo codes that don't apply to their account My ipad order did not go this way, which is why I ended up surprised at a higher total My promo code involved a free soap, which then went back to $before I knew it If it no longer free that is fine, but I need a better chance to remove it, like my promo code was removed from me Please just review the process on a tablet to ensure that you believe it is in the best interest of the customer I trust that it will be done to the best of the company's ability and don't need to hear back about it Also, please respond to customer emails I went to the company before I went to Revdex.com but didn't hear back Revdex.com is certainly an effective option but shouldn't always be necessary

We apologize if the customer feels there was a discrepancy in the amount chargedThe total for the order is actually displayed at the final stage when selecting ***-Payments as a methodWhat the customer might have noticed is that the sub-total will be displayed on the order page, which will
not include the taxesOnce the payment method is selected, the Total amount including taxes will be displayedThe customer is more than welcome to reach-out to us by phone ###-###-#### if they feel they were not charged the correct amount, although after reviewing her transaction, we can confirm there is no discrepancy in the charges
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***
L'Occitane:
While I understand that you want this to go away (and I will take the gift card and go away, as per my acceptance of the business's response) I still urge you to look into the original issue
My problem involved the denial of a promo code that was originally accepted in the system I see that on my desktop it asks me to sign in before payment choices are made I assume that once the customer signs in they will then be alerted to any promo codes that don't apply to their account My ipad order did not go this way, which is why I ended up surprised at a higher total My promo code involved a free soap, which then went back to $before I knew it If it no longer free that is fine, but I need a better chance to remove it, like my promo code was removed from me Please just review the process on a tablet to ensure that you believe it is in the best interest of the customer I trust that it will be done to the best of the company's ability and don't need to hear back about it
Also, please respond to customer emails I went to the company before I went to Revdex.com but didn't hear back Revdex.com is certainly an effective option but shouldn't always be necessary

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The package I sent to L'Occitane contained one ARO Revitaliz Body Scrub, one ARO Revitaliz Shower Gel as well as receipt number *** dated 12/**/from Store/Reg ***The package also included the Rose gift set as well as the receipt for that giftOn the Rose gift set receipt, I wrote a note to Patrizia requesting a store credit for the returned gift and for my credit card to be credited for the ARO Revitaliz itemsWhen I spoke to Patrizia on Feb ***, I explained to her that I had not heard back from anyone regarding the returned itemsShe took my credit card number and informed me that she would process the return for the ARO revitaliz items manually since they were purchased with my credit cardPatrizia additionally informed me that I would have to wait for one month from the date the company received the gift return for them to provide me with the store creditI waited until today and still not a word from L'OccitaneThere is no credit from L'Occitane to my credit card accountLet's not forget that the package I sent contained two distinct transactions with two separate receipts
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm sorry that the company does not value my problem enough to get a more competent employee to look into this
The use of 'her order' in the response is embarrassing and shows the amount of time that has been put into the inquiry It also makes me wonder if the company really cares about its male customers
At the same time, some may look at the response and wonder if the 'her' means that the incorrect account was looked at in the first placeOh well, thanks for checking
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please find below our return and exchange policySince this purchase was made on March, and the product is openRegrettably it does not qualify for a return or exchange
"letter-spacing: normal; background-">
L’OCCITANE creates every product with care and passionShould you choose to return a product, even opened, we will happily refund the original credit card if returned to one of our retail boutiques within days of purchaseReturns through Customer Service must be unopened and in sellable conditionReturns or exchanges of opened products are at the store manager’s discretionAfter days, and up until days after a purchase, a store credit or exchange will be issued for any unopened merchandise in sellable condition. Only applicable for purchases made directly in a L’OCCITANE boutique in the USA or on ***All returns and exchanges must include the original receiptExchanges are not eligible for promotionsItems purchased with cash may only be exchanged or a store credit will be issuedThere are no cash refunds