LA ' CARTER HAIR

Initial Business Response / [redacted] (1000, 6, 2017/11/28) */ Hi Revdex.com My name is Lashawn and I'm responding to [redacted] complaint against the service she made a complaint aboutAbove is text messages between she and IThe grey text is from [redacted] the green is from Lashawn [redacted] as she stated came into the salon asking for a sew in with her own hairWe discussed options and she with her own choice decided to get a wig made in August After about to 2/months later she called just hollering and threatening about her combs had came loose and can I fix themI said sureWe arranged a day to meet right away to retighten the combs and I kept the appointment until she later retexted the message printed above that same evening from her saying I will no longer use your service because she thought I glued her wig, was her second complaintShe did not give me a chance to fix and show her that wasn't true , the wig was constructed on a sewing machine which is the best method why the labor cost is $After the text from [redacted] I still after that called many times that same day thereafter several times to show my concern to her because I love to warranty my work and it's hurt to see a customer disappointedI stand on producing the best customer satisfactionIn my opinion [redacted] did not want it resolved because she would call me but each time I sent text and called several times to meet with her she would not pick up the phone nor respond to any text or callThen she called again On a Sunday in October she called screaming in the phone with harsh threatening words about what she will do and saying I better take her wig downI explained to her that it is Sunday and the salon is closed on Sunday and MondayI then said to her I will make an exception and call her on FaceTime to show her how to remove the tracks from the wigShe agreed it was ok because she had FaceTime tooIn minutes after I got myself together I called several times and she again never answered my phone call or my text messageThen the last threatening text a week later was I'll be up to your shop and you are going to fix it with angered violent tonesI responded to the text and again calling and texting several times she wouldn't answer or replyThen I received a call from the person who cleans the salon about an anger woman who came up there with threatening words and she took my business cards and left outI called her and immediately she was screaming to the top of her lungs I'm reporting you to Revdex.comShe was not in a calm state nor did she ask for assistanceHer mind was made up to resolve it with the Revdex.com only in my opinionPlease read the above text with me reaching out several times to herbut again she would put forth a lot of anger instead of meeting with me fix the issueShe stated at first the wig fell apart, which is not trueThe wig was constructed on a sewing machine which is the best stitch offered to wigsPlease think about my statement if the wig fell apart why did she ask me to remove the tracks from it because She did not know how to because that stitching is very small and tightI'm claiming against her statement that if it was glued she could have easily removed itShe also added it fell apart, if it fell apart as she said there would be no need for me to remove the sewing machine stitchesshe wanted a sew in instead and had a change of mindMy proof above shows me reaching out several times with several failed attempts from her not answering my calls or text messagesI called both her phone numbers that I have on file several timesPlease tell me how this can be quickly resolvedI'm still here on her behalf as my intentions was from the beginningShe personally changed her mindI provided her a good quality wig that was hand made by a sewing machine Thank you Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is new as soon as I went to her shop and now I have a complaint she is being professional I paid her just like I paid for my extensions nothing but excuses what pain and suffering has there been for her I already discussed the text and so forth she has no merit with me I just want to receive my money for paying her for a bad service and the cost of my extensions I stated that before handThanks Final Business Response / [redacted] (4000, 11, 2017/12/18) */ In response to [redacted] complaint against me was done in pure spiteShe wore the wig for two months before her first complaint and she only at first complained about the combs inside the wig had come looseNext before allowing me to fix it she cancelled with the text message I previously provided saying I glued her wig and $was wasted down the drainSo I was unable due to her decision resolve her first problemMost wig or sew in extension service will need maintenance or a touch up so I feel her complaint could have been easily fixed but she went straight to Revdex.com without her allowing me to help herIn spite of her being rude and disrespectful and full of rage I still reached out to resolve the matterIn my opinion she wanted to report me instead of letting me fix it From time to time it can be for clients to ask if something can be changed that they may not likeClients don't usually run right to the Revdex.com to be spitefulI over reached out to her many times and she denied my texts and several phone calls made to herNext I just received a letter from Revdex.com which was unnecessary when I tried to fix it and she would never come back answer return my calls or textsThe wig was done on a sewing machine and professionally doneIf there was an real issue she would have complained the same day instead she wore it two months then complainedI believe she changed her mind and wanted a sew in that's why she was in rage telling me I better take it down because it was too hard and tried to say it was done bad but the text messages proves that the wig wasn't glued and she wanted me to take it down for her due to her after two months changing her mindThis client wanted revenge and not resolveI'm a fair responsible person who will never mistress anyone who trust my services but she did not allow me to fix it until she reached out to Revdex.com

Initial Business Response /* (1000, 6, 2017/11/28) */
Hi Revdex.com
My name is Lashawn and I'm responding to *** *** complaint against the service she made a complaint aboutAbove is text messages between she and IThe grey text is from *** the green is from Lashawn
*** as she
stated came into the salon asking for a sew in with her own hairWe discussed options and she with her own choice decided to get a wig made in August After about to 2/months later she called just hollering and threatening about her combs had came loose and can I fix themI said sureWe arranged a day to meet right away to retighten the combs and I kept the appointment until she later retexted the message printed above that same evening from her saying I will no longer use your service because she thought I glued her wig, was her second complaintShe did not give me a chance to fix and show her that wasn't true , the wig was constructed on a sewing machine which is the best method why the labor cost is $After the text from *** I still after that called many times that same day thereafter several times to show my concern to her because I love to warranty my work and it's hurt to see a customer disappointedI stand on producing the best customer satisfactionIn my opinion *** did not want it resolved because she would call me but each time I sent text and called several times to meet with her she would not pick up the phone nor respond to any text or callThen she called again On a Sunday in October she called screaming in the phone with harsh threatening words about what she will do and saying I better take her wig downI explained to her that it is Sunday and the salon is closed on Sunday and MondayI then said to her I will make an exception and call her on FaceTime to show her how to remove the tracks from the wigShe agreed it was ok because she had FaceTime tooIn minutes after I got myself together I called several times and she again never answered my phone call or my text messageThen the last threatening text a week later was I'll be up to your shop and you are going to fix it with angered violent tonesI responded to the text and again calling and texting several times she wouldn't answer or replyThen I received a call from the person who cleans the salon about an anger woman who came up there with threatening words and she took my business cards and left outI called her and immediately she was screaming to the top of her lungs I'm reporting you to Revdex.comShe was not in a calm state nor did she ask for assistanceHer mind was made up to resolve it with the Revdex.com only in my opinionPlease read the above text with me reaching out several times to herbut again she would
put forth a lot of anger instead of meeting with me fix the issueShe stated at first the wig fell apart, which is not trueThe wig was constructed on a sewing machine which is the best stitch offered to wigsPlease think about my statement if the wig fell apart why did she ask me to remove the tracks from it because She did not know how to because that stitching is very small and tightI'm claiming against her statement that if it was glued she could have easily removed itShe also added it fell apart, if it fell apart as she said there would be no need for me to remove the sewing machine stitchesshe wanted a sew in instead and had a change of mindMy proof above shows me reaching out several times with several failed attempts from her not answering my calls or text messagesI called both her phone numbers that I have on file several timesPlease tell me how this can be quickly resolvedI'm still here on her behalf as my intentions was from the beginningShe personally changed her mindI provided her a good quality wig that was hand made by a sewing machine
Thank you Revdex.com
Initial Consumer Rebuttal /* (3000, 8, 2017/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is new as soon as I went to her shop and now I have a complaint she is being professional I paid her just like I paid for my extensions nothing but excuses what pain and suffering has there been for her I already discussed the text and so forth she has no merit with me I just want to receive my money for paying her for a bad service and the cost of my extensions I stated that before handThanks
Final Business Response /* (4000, 11, 2017/12/18) */
In response to *** *** complaint against me was done in pure spiteShe wore the wig for two months before her first complaint and she only at first complained about the combs inside the wig had come looseNext before allowing me to fix it she cancelled with the text message I previously provided saying I glued her wig and $was wasted down the drainSo I was unable due to her decision resolve her first problemMost wig or sew in extension service will need maintenance or a touch up so I feel her complaint could have been easily fixed but she went straight to Revdex.com without her allowing me to help herIn spite of her being rude and disrespectful and full of rage I still reached out to resolve the matterIn my opinion she wanted to report me instead of letting me fix it
From time to time it can be for clients to ask if something can be changed that they may not likeClients don't usually run right to the Revdex.com to be spitefulI over reached out to her many times and she denied my texts and several phone calls made to herNext I just received a letter from Revdex.com which was unnecessary when I tried to fix it and she would never come back answer return my calls or textsThe wig was done on a sewing machine and professionally doneIf there was an real issue she would have complained the same day instead she wore it two months then complainedI believe she changed her mind and wanted a sew in that's why she was in rage telling me I better take it down because it was too hard and tried to say it was done bad but the text messages proves that the wig wasn't glued and she wanted me to take it down for her due to her after two months changing her mindThis client wanted revenge and not resolveI'm a fair responsible person who will never mistress anyone who trust my services but she did not allow me to fix it until she reached out to Revdex.com