We did, in fact, sell [redacted] - [redacted] a Buick Lucerne on 6/30/ She completed all of the paper work in our finance department, which all showed a down payment in the amount of $ I have attached a copy of the original buyers order, a copy of the check in question, a copy of the hot check information form and affadavit from the District Attorney, and a copy of the NSF returned check from our banking institution Unfortunately, while the desired settlement Mrs [redacted] - [redacted] has offered would be acceptable by Greg May Honda, we can no longer accept payment from Mrs [redacted] - [redacted] , because the matter has been turned over to the District Attorney, and all payment transactions from this point forward must be handled by the District Attorney's OfficeIf she would like to pay the debt in question and discuss what the options are available, in concern to the criminal charges, she would need to contact the District Attorney herself, directly
The customers TPMS sensors were broken and we still have them if he would like to come by and view themThey needed to be repaired to make the warning system stop for that failureThe same warning system operates all of the warnings the car gives, like low fuelWhen you put fuel in the car it will stop chimingThe warning is to let you know you are dangerously low on fuelIf the customer would have contacted me I would have been happy to share all this info with him personallyThe repair that was paid for did fix the problem
[redacted] visited Greg May Honda on 2/28/18 and purchased a 2012 Honda CR-V. He completed all the required paperwork to finalize the car deal with our finance manager [redacted] . When it was time to pay the down payment, [redacted] began to hand his credit card to [redacted] , but then... pulled the card back and said he would go and pick up the down payment and return with it later that day. The entire transaction was done in good faith by all Greg May Honda employees, and we expected [redacted] to return with the down payment and pick up his new vehicle. The paperwork was processed per our protocol, transferred from the finance office to our business office, sent to the lender for funding, and registered with the state of Texas Department of Motor Vehicles, at witch time Greg May Honda paid the state sales tax and registration fees in the amount of $932.51, on behalf of [redacted] ***. We were unable to get in contact with [redacted] for three days, at which time in informed us that he thought the payment he had agreed and signed paperwork to in our finance office was too high for his liking. [redacted] had decided to visit a competitor of ours and purchase another vehicle, instead of bringing us the down payment he owed and picking up his vehicle from Greg May Honda. Due to the fact that [redacted] never took delivery of his vehicle, we understand that we do not have an enforceable contract, and cannot hold [redacted] liable for any of the amounts owed to either Greg May Honda, nor Genco Federal Credit Union who was the lien holder. The entire transaction has is null and void.The loan at Genco FCU has been paid in full by Greg May Honda and there is no down payment owed to Greg May Honda.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12737181, and find that this resolution is satisfactory to me
Regards,
*** ***
The customers TPMS sensors were broken and we still have them if he would like to come by and view them. They needed to be repaired to make the warning system stop for that failure. The same warning system operates all of the warnings the car gives, like low fuel. When you put fuel in the car it...
will stop chiming. The warning is to let you know you are dangerously low on fuel. If the customer would have contacted me I would have been happy to share all this info with him personally. The repair that was paid for did fix the problem.
Mr. [redacted], did indeed, purchase a 2012 Dodge Charger from Greg May Honda on November 2, 2016. In the State of Texas, all used vehicles are sold "As-Is," and this vehicle was no exception. The vehicle was brought back to us on November 7, 2016 with a check engine light concern. It...
was checked by our service department and found to be a cylinder 7 misfire, for which Greg May Honda replaced both of the cylinder 7 spark plugs, which rectified the problem(see attached copy of service repair order #[redacted]), and was done at no cost to the customer. On November 14, 2016, the vehicle was once again brought to Greg May Honda with the concern that the forward collision dash warning light was on. The vehicle was then sent to Allen Samuels Dodge as a sublet for the repair(see attached Greg May Honda service repair order #[redacted]). Allen Samuel's Dodge determined the problem to be a front impact sensor that had been jarred loose from some sort of front impact that must have happened at fault of the customer, since the light wasn't on until approximately 12 days after we delivered the vehicle to the customer. it was repaired at Allen Samuel's Dodge on November 15, 2016 for the cost of $120. The customer states that we never sent the vehicle to Allen Samuel's Dodge, so I have enclosed a copy of the original repair order from Allen Samuel's, as well as a copy of a check from Greg May Honda paying for the repairs. What we have repaired on the vehicle that was sold "As-Is" is as much as what Greg May Honda is willing to repair in this matter. Also, what the customer is referring to about us overpaying for their trade-in, was that the customer represented their trade, a 2008 GMC Yukon XL to have approximately 146,000 miles, when in fact it had 215,000 which adversely effected the wholesale value of the vehicle in the amount of $6,000 less. At no time did Greg May Honda ask the customer to take any monetary responsibility for the difference of value, because we took the vehicle in sight unseen and relied on the word of the customer as to what the actual miles on the vehicle were. Just because the extended warranty company denied the claim since it was in the first 30 days after it was issued, doesn't make Greg May Honda liable for the repair, since the vehicle was sold as-is.
Greg May Honda did sell [redacted] a 2007 BMW 335i, VIN [redacted], on November 9, 2019. Mr. [redacted] came into Greg May Honda with a pre-approved auto loan from Capital One Auto Fiance and wanted only this one specific vehicle. The vehicle was sold as-is, which is the case...
will all used vehicles sold at Greg May Honda. I have attached a copy of the Texas Buyer's Guide with the As-Is No Warranty box checked and signed at the bottom by Mr. [redacted].Approximately three days later, the vehicle was towed back to Greg May Honda by Woody's Wrecker Service. Upon inspection by our ASE Certified mechanics, here at Greg May Honda, it was determined that the engine had suffered a catastrophic failure and one of the pistons had been thrown threw the bottom of the oil pan. Since our Greg May Honda technicians are not BMW specialist, we opted to get a second opinion from Luikart's Foreign Car Clinic, who is the go to foreign car repair facility in Waco, TX, with over 20yrs of experience in repairing BMW automobiles. It took them quite a while to work the vehicle into their shop to take a look at it. During this time Greg May Honda provided a courtesy loaner vehicle to Mr. [redacted], which we were under no obligation to provide. The vehicle was provided to him at no charge. Upon further inspection by Luikart's Foreign Car Clinic, we were informed that in all their years of servicing and repairing BMWs, they have never seen one like this. They determined to cause of the failure to excessive RPMs, meaning that either the vehicle was being driven extremely hard at a very high RPM exceeding the mechanical limits of the engine, it was down shifted with the steering wheel paddle shifter to a gear that caused the engine to rev into an RPM range in excess of the mechanical limits of the engine, or possibly that the gear shift was knocked into reverse at speed, causing the transmission to lock up and rev the engine into an RPM range above the mechanical limits of the engine. Once Greg May Honda received this information that the cause of the failure was driver abuse, be opted not to repair the vehicle and informed Mr. [redacted].Also, Mr. [redacted] was offered an extended warranty, which he declined to purchase. Many of the details in the story he provided are not valid, but it matters here nor there, as the vehicle was sold as-is, Mr. [redacted] declined the extended warranty, and signed the attached As-Is Texas Buyer's Guide.
We did, in fact, sell [redacted] a Buick Lucerne on 6/30/2013. She completed all of the paper work in our finance department, which all showed a down payment in the amount of $2500. I have attached a copy of the original buyers order, a copy of the check in question, a copy...
of the hot check information form and affadavit from the District Attorney, and a copy of the NSF returned check from our banking institution. Unfortunately, while the desired settlement Mrs. [redacted] has offered would be acceptable by Greg May Honda, we can no longer accept payment from Mrs. [redacted], because the matter has been turned over to the District Attorney, and all payment transactions from this point forward must be handled by the District Attorney's Office. If she would like to pay the debt in question and discuss what the options are available, in concern to the criminal charges, she would need to contact the District Attorney herself, directly.
Complaint: [redacted]
I am rejecting this response because: this response is wrong. I KNOW the low fuel chime is not supposed to chime every ten seconds, because when I bought the car, it didn't. I am not a fool.
Regards,
[redacted]
[redacted] visited Greg May Honda on 2/28/18 and purchased a 2012 Honda CR-V. He completed all the required paperwork to finalize the car deal with our finance manager [redacted]. When it was time to pay the down payment, [redacted] began to hand his credit card to [redacted], but then...
pulled the card back and said he would go and pick up the down payment and return with it later that day. The entire transaction was done in good faith by all Greg May Honda employees, and we expected [redacted] to return with the down payment and pick up his new vehicle. The paperwork was processed per our protocol, transferred from the finance office to our business office, sent to the lender for funding, and registered with the state of Texas Department of Motor Vehicles, at witch time Greg May Honda paid the state sales tax and registration fees in the amount of $932.51, on behalf of [redacted]. We were unable to get in contact with [redacted] for three days, at which time in informed us that he thought the payment he had agreed and signed paperwork to in our finance office was too high for his liking. [redacted] had decided to visit a competitor of ours and purchase another vehicle, instead of bringing us the down payment he owed and picking up his vehicle from Greg May Honda. Due to the fact that [redacted] never took delivery of his vehicle, we understand that we do not have an enforceable contract, and cannot hold [redacted] liable for any of the amounts owed to either Greg May Honda, nor Genco Federal Credit Union who was the lien holder. The entire transaction has is null and void.The loan at Genco FCU has been paid in full by Greg May Honda and there is no down payment owed to Greg May Honda.
Complaint: [redacted]
I would like to first thank the representative from Greg May for responding to my complaint in such a prompt manner and thank Revdex.com for their assistance; however, I am rejecting the response because as seen in the Buyer's Order (see previous attached documents) that were forwarded from Greg May Honda, the day that I completed financing paperwork with car salesman [redacted] is noted as 6/28/13. The day that a "hold" check was written for the down payment is noted as 7/28/13 which enforces the veracity of my statement that I had to seek a bank--with an approximate 30 day elapse time--to open a checking account to comply with [redacted]'s verbal agreement in submitting a "hold" check with no intention in presenting the check to my bank which ultimately resulted in being presented to the district attorney's office. I understand that the Buyer's Order contains writing that states that "[t]his order contains the entire agreement proposed for the purchase of the above described vehicle and no other agreement or understanding of any nature concerning this transaction has been made unless attached to this order and signed by the seller and buyer." It is with due naivety and hardship that I consented to [redacted]'s underhanded practice without securing a written form of his additional agreement; however, as a sales associate with over 5 years of service to Greg May, I firmly believe that [redacted] knowingly made a verbal agreement with me in which he did not have the authority to honor, and he is the catalyst for this unfortunate series of events that I am facing. Although representatives for Greg May feel that they are powerless in their present role to assist in remedying this situation, I feel that Greg May representatives are able to provide information to the district attorney that would remove my name from court documents while still providing restitution to Greg May Honda.
Regards,
[redacted]
We did, in fact, sell [redacted] - [redacted] a Buick Lucerne on 6/30/ She completed all of the paper work in our finance department, which all showed a down payment in the amount of $ I have attached a copy of the original buyers order, a copy of the check in question, a copy of the hot check information form and affadavit from the District Attorney, and a copy of the NSF returned check from our banking institution Unfortunately, while the desired settlement Mrs [redacted] - [redacted] has offered would be acceptable by Greg May Honda, we can no longer accept payment from Mrs [redacted] - [redacted] , because the matter has been turned over to the District Attorney, and all payment transactions from this point forward must be handled by the District Attorney's OfficeIf she would like to pay the debt in question and discuss what the options are available, in concern to the criminal charges, she would need to contact the District Attorney herself, directly
The customers TPMS sensors were broken and we still have them if he would like to come by and view themThey needed to be repaired to make the warning system stop for that failureThe same warning system operates all of the warnings the car gives, like low fuelWhen you put fuel in the car it will stop chimingThe warning is to let you know you are dangerously low on fuelIf the customer would have contacted me I would have been happy to share all this info with him personallyThe repair that was paid for did fix the problem
[redacted] visited Greg May Honda on 2/28/18 and purchased a 2012 Honda CR-V. He completed all the required paperwork to finalize the car deal with our finance manager [redacted] . When it was time to pay the down payment, [redacted] began to hand his credit card to [redacted] , but then... pulled the card back and said he would go and pick up the down payment and return with it later that day. The entire transaction was done in good faith by all Greg May Honda employees, and we expected [redacted] to return with the down payment and pick up his new vehicle. The paperwork was processed per our protocol, transferred from the finance office to our business office, sent to the lender for funding, and registered with the state of Texas Department of Motor Vehicles, at witch time Greg May Honda paid the state sales tax and registration fees in the amount of $932.51, on behalf of [redacted] ***. We were unable to get in contact with [redacted] for three days, at which time in informed us that he thought the payment he had agreed and signed paperwork to in our finance office was too high for his liking. [redacted] had decided to visit a competitor of ours and purchase another vehicle, instead of bringing us the down payment he owed and picking up his vehicle from Greg May Honda. Due to the fact that [redacted] never took delivery of his vehicle, we understand that we do not have an enforceable contract, and cannot hold [redacted] liable for any of the amounts owed to either Greg May Honda, nor Genco Federal Credit Union who was the lien holder. The entire transaction has is null and void.The loan at Genco FCU has been paid in full by Greg May Honda and there is no down payment owed to Greg May Honda.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12737181, and find that this resolution is satisfactory to me
Regards,
*** ***
The customers TPMS sensors were broken and we still have them if he would like to come by and view them. They needed to be repaired to make the warning system stop for that failure. The same warning system operates all of the warnings the car gives, like low fuel. When you put fuel in the car it...
will stop chiming. The warning is to let you know you are dangerously low on fuel. If the customer would have contacted me I would have been happy to share all this info with him personally. The repair that was paid for did fix the problem.
Mr. [redacted], did indeed, purchase a 2012 Dodge Charger from Greg May Honda on November 2, 2016. In the State of Texas, all used vehicles are sold "As-Is," and this vehicle was no exception. The vehicle was brought back to us on November 7, 2016 with a check engine light concern. It...
was checked by our service department and found to be a cylinder 7 misfire, for which Greg May Honda replaced both of the cylinder 7 spark plugs, which rectified the problem(see attached copy of service repair order #[redacted]), and was done at no cost to the customer. On November 14, 2016, the vehicle was once again brought to Greg May Honda with the concern that the forward collision dash warning light was on. The vehicle was then sent to Allen Samuels Dodge as a sublet for the repair(see attached Greg May Honda service repair order #[redacted]). Allen Samuel's Dodge determined the problem to be a front impact sensor that had been jarred loose from some sort of front impact that must have happened at fault of the customer, since the light wasn't on until approximately 12 days after we delivered the vehicle to the customer. it was repaired at Allen Samuel's Dodge on November 15, 2016 for the cost of $120. The customer states that we never sent the vehicle to Allen Samuel's Dodge, so I have enclosed a copy of the original repair order from Allen Samuel's, as well as a copy of a check from Greg May Honda paying for the repairs. What we have repaired on the vehicle that was sold "As-Is" is as much as what Greg May Honda is willing to repair in this matter. Also, what the customer is referring to about us overpaying for their trade-in, was that the customer represented their trade, a 2008 GMC Yukon XL to have approximately 146,000 miles, when in fact it had 215,000 which adversely effected the wholesale value of the vehicle in the amount of $6,000 less. At no time did Greg May Honda ask the customer to take any monetary responsibility for the difference of value, because we took the vehicle in sight unseen and relied on the word of the customer as to what the actual miles on the vehicle were. Just because the extended warranty company denied the claim since it was in the first 30 days after it was issued, doesn't make Greg May Honda liable for the repair, since the vehicle was sold as-is.
Greg May Honda did sell [redacted] a 2007 BMW 335i, VIN [redacted], on November 9, 2019. Mr. [redacted] came into Greg May Honda with a pre-approved auto loan from Capital One Auto Fiance and wanted only this one specific vehicle. The vehicle was sold as-is, which is the case...
will all used vehicles sold at Greg May Honda. I have attached a copy of the Texas Buyer's Guide with the As-Is No Warranty box checked and signed at the bottom by Mr. [redacted].Approximately three days later, the vehicle was towed back to Greg May Honda by Woody's Wrecker Service. Upon inspection by our ASE Certified mechanics, here at Greg May Honda, it was determined that the engine had suffered a catastrophic failure and one of the pistons had been thrown threw the bottom of the oil pan. Since our Greg May Honda technicians are not BMW specialist, we opted to get a second opinion from Luikart's Foreign Car Clinic, who is the go to foreign car repair facility in Waco, TX, with over 20yrs of experience in repairing BMW automobiles. It took them quite a while to work the vehicle into their shop to take a look at it. During this time Greg May Honda provided a courtesy loaner vehicle to Mr. [redacted], which we were under no obligation to provide. The vehicle was provided to him at no charge. Upon further inspection by Luikart's Foreign Car Clinic, we were informed that in all their years of servicing and repairing BMWs, they have never seen one like this. They determined to cause of the failure to excessive RPMs, meaning that either the vehicle was being driven extremely hard at a very high RPM exceeding the mechanical limits of the engine, it was down shifted with the steering wheel paddle shifter to a gear that caused the engine to rev into an RPM range in excess of the mechanical limits of the engine, or possibly that the gear shift was knocked into reverse at speed, causing the transmission to lock up and rev the engine into an RPM range above the mechanical limits of the engine. Once Greg May Honda received this information that the cause of the failure was driver abuse, be opted not to repair the vehicle and informed Mr. [redacted].Also, Mr. [redacted] was offered an extended warranty, which he declined to purchase. Many of the details in the story he provided are not valid, but it matters here nor there, as the vehicle was sold as-is, Mr. [redacted] declined the extended warranty, and signed the attached As-Is Texas Buyer's Guide.
We did, in fact, sell [redacted] a Buick Lucerne on 6/30/2013. She completed all of the paper work in our finance department, which all showed a down payment in the amount of $2500. I have attached a copy of the original buyers order, a copy of the check in question, a copy...
of the hot check information form and affadavit from the District Attorney, and a copy of the NSF returned check from our banking institution. Unfortunately, while the desired settlement Mrs. [redacted] has offered would be acceptable by Greg May Honda, we can no longer accept payment from Mrs. [redacted], because the matter has been turned over to the District Attorney, and all payment transactions from this point forward must be handled by the District Attorney's Office. If she would like to pay the debt in question and discuss what the options are available, in concern to the criminal charges, she would need to contact the District Attorney herself, directly.
Complaint: [redacted]
I am rejecting this response because: this response is wrong. I KNOW the low fuel chime is not supposed to chime every ten seconds, because when I bought the car, it didn't. I am not a fool.
Regards,
[redacted]
[redacted] visited Greg May Honda on 2/28/18 and purchased a 2012 Honda CR-V. He completed all the required paperwork to finalize the car deal with our finance manager [redacted]. When it was time to pay the down payment, [redacted] began to hand his credit card to [redacted], but then...
pulled the card back and said he would go and pick up the down payment and return with it later that day. The entire transaction was done in good faith by all Greg May Honda employees, and we expected [redacted] to return with the down payment and pick up his new vehicle. The paperwork was processed per our protocol, transferred from the finance office to our business office, sent to the lender for funding, and registered with the state of Texas Department of Motor Vehicles, at witch time Greg May Honda paid the state sales tax and registration fees in the amount of $932.51, on behalf of [redacted]. We were unable to get in contact with [redacted] for three days, at which time in informed us that he thought the payment he had agreed and signed paperwork to in our finance office was too high for his liking. [redacted] had decided to visit a competitor of ours and purchase another vehicle, instead of bringing us the down payment he owed and picking up his vehicle from Greg May Honda. Due to the fact that [redacted] never took delivery of his vehicle, we understand that we do not have an enforceable contract, and cannot hold [redacted] liable for any of the amounts owed to either Greg May Honda, nor Genco Federal Credit Union who was the lien holder. The entire transaction has is null and void.The loan at Genco FCU has been paid in full by Greg May Honda and there is no down payment owed to Greg May Honda.
Complaint: [redacted]
I would like to first thank the representative from Greg May for responding to my complaint in such a prompt manner and thank Revdex.com for their assistance; however, I am rejecting the response because as seen in the Buyer's Order (see previous attached documents) that were forwarded from Greg May Honda, the day that I completed financing paperwork with car salesman [redacted] is noted as 6/28/13. The day that a "hold" check was written for the down payment is noted as 7/28/13 which enforces the veracity of my statement that I had to seek a bank--with an approximate 30 day elapse time--to open a checking account to comply with [redacted]'s verbal agreement in submitting a "hold" check with no intention in presenting the check to my bank which ultimately resulted in being presented to the district attorney's office. I understand that the Buyer's Order contains writing that states that "[t]his order contains the entire agreement proposed for the purchase of the above described vehicle and no other agreement or understanding of any nature concerning this transaction has been made unless attached to this order and signed by the seller and buyer." It is with due naivety and hardship that I consented to [redacted]'s underhanded practice without securing a written form of his additional agreement; however, as a sales associate with over 5 years of service to Greg May, I firmly believe that [redacted] knowingly made a verbal agreement with me in which he did not have the authority to honor, and he is the catalyst for this unfortunate series of events that I am facing. Although representatives for Greg May feel that they are powerless in their present role to assist in remedying this situation, I feel that Greg May representatives are able to provide information to the district attorney that would remove my name from court documents while still providing restitution to Greg May Honda.
Regards,
[redacted]