La Bella Moda

We will need more information regarding this complaintIt would be very helpful to have the name of the bride so we can reference a wedding partyWe have many wedding parties per month and it is difficult to figure out the size and fee charged without knowing which wedding party this is, especially because she has not complained to us directly.Thank You,La Bella Moda

We will need more information regarding this complaint. It would be very helpful to have the name of the bride so we can reference a wedding party. We have many wedding parties per month and it is difficult to figure out the size and fee charged without knowing which wedding party this is,...

especially because she has not complained to us directly.Thank You,La Bella Moda

Review: I recently purchased a bridesmaid dress for my friend's wedding. After measuring me, the sales associate/manager told me that I would need to pay an additional $20 for a larger size in the bust of the dress. When calling to pay for the dress, they then told me that it is actually an additional $40. I was not happy about that, but paid. When I received the dress, it was AT LEAST three sizes too big, which means I could have ordered the regular size at regular cost. I brought the dress to an alteration location that is typically inexpensive and has great service. My dress is costing an additional $130.00 for tailoring. It needs 5 inches off of the sides, taken in in the chest, and shortened. I was told that they are basically making a new dress.

After speaking with the other bridesmaids, I found out that their dresses were much too big, as well - and this is after being personally measured by the team at La Bella Moda. I feel that La Bella Moda intentionally measures too large, in hopes that they will be used for alterations and charge the clients more money (I refuse to give them the business). I am a wedding planner by profession, and I know that dresses should run a tad big so that the dresses can be altered to fit each girl's body. However, this is by far the most extreme miscalculation of sizes I have ever seen - and it is across the board for everyone I have spoken to! Alterations should cost roughly $40 - $50 - a new dress should not need to be made! What was once a $180 dress is now costing me $350.

On top of feeling completely taken advantage of by this company, their staff has been rude and dismissive every time I have been there. I would never send one of my brides to this location and will warn them about the terrible service we received. La Bella Moda is a business whose main focus should be customer service and knowledge about their craft. I feel as though they are lacking in both areas. A bride and her wedding party should never be made to feel ripped off, taken advantage of or like they are an inconvenience. I am personally appalled and offended.Desired Settlement: I would like to be reimbursed for the alterations that are being made to my dress. The sizes were completely miscalculated and the entire bridal party was misled by this business.

Business

Response:

We will need more information regarding this complaint. It would be very helpful to have the name of the bride so we can reference a wedding party. We have many wedding parties per month and it is difficult to figure out the size and fee charged without knowing which wedding party this is, especially because she has not complained to us directly.Thank You,La Bella Moda