La Belle Mariee Bridal & Tuxedo

I purchased my dress on November 15, 2014 and was told that my dress would arrive in 4-6 months. I still have not received my dress.I went into La Belle Mariee bridal shop with my mother on 11/15/15. I thought I had found the perfect dress. The sales associate that I worked with was very nice. She even offered me 30% off my dress to pay in full that day. So I did. That was a HUGE mistake. I was told that my dress would arrive in 4-6 months. I called several times over the course of that time to check the status of my dress. Each time the sale associate assured me that it was being made by the designer and it would arrive on time. I called on 3/15/15, which was the 4 month mark, and I was told that it would arrive in May. On 5/14/15 I called the store and I talked to the store manager, [redacted], who tried to convince me that my wedding dress would not be available until October. I was furious! That would be 11 months after I ordered the dress. That was unacceptable! My mom and I went to the store to see what was going on. I ask that [redacted] call the designer to find out the status of my dress. [redacted] spoke to the designer on the phone, then told me that my dress had not been started yet. Words can NOT even describe how upset I was at that moment. Every time I called the store over the course of the 6 months I had been lied to. [redacted] tried to blame the whole thing on the previous staff of the store. [redacted] then assured me that she could order my dress now, and have to available in 6 weeks. She even offered a free veil. At the end of the 6 week mark, I called to check the status of my dress. No answer. I left a message for [redacted] to call me. No return call. I showed up at the store on 7/17/15. I demanded that [redacted] call the designer via conference call. She refused to let me hear the conversation. I did manage to hear the representative tell her that she needed to speak to accounting. I think that the boutique never paid the designer for my dress and that is why I have not received it yet. [redacted] tried to blame the designer now for the fact that my dress is still not available after 8 months. I went to another authorized [redacted] retailer and I explained to them what I was going through with this store. They were able to find out that my wedding dress in my color and size is in stock at the [redacted] warehouse. They were very confused about the 8 month wait for my gown. I called the designer, [redacted], and I was told by a manger there that are are not responsible for the way this store conducts their business. They simply supply the dresses to the store WHEN they are purchased. I attempted to call the store again today (7/21/15). No answer. I visited the store to speak to the store manager again regarding my dress. She refused to give me any information regarding the status of my wedding gown. This business is a FRAUD! They are taking advantage of new brides. They are stealing their money and not ordering their dresses. This business show be shut down! I am not going to let this business get away with their fraudulent business practices. Desired SettlementI an seeking a full refund of the amount that I paid for my wedding dress, in the amount of $1,143.30. I would also request that an investigation be done on this business. It is a fraud. I have read several complaints regarding the business. I have also seen a report by [redacted]. The business owner,[redacted], is a crook.

La Belle Mariee failed to fulfill their end of our agreement and owes me a refund of $2,933.05.I got married on June 6, 2015. I found a dress at La Belle Mariee and paid in full on June 24, 2014, eleven months before my wedding. I was told the dress should arrive by the end of December 2014 (six months later). I explained that I don't live in town, but they said there would be plenty of time for alterations before my portrait and wedding.Beginning of January: I called and was told the dress would arrive by the end of the month.Beginning of February: I called and was told the dress would arrive by the first week of March and to schedule my portrait for mid-March.Beginning of March: I called and was told the dress would arrive by the end of March and to book my portrait in April. I was told that the designer had trouble getting lace for the dress. They also said they had called me but had the wrong number on file. I confirmed that they had the correct number. I then called to speak to the manager, [redacted], who said she was working with the designer who is almost finished but is waiting on the lace. There are three other people in a similar boat and the dress would definitely be ready by the end of March. I expressed concern that I have already been told that with the previous months. I also expressed concern after reading all the horrible reviews.Third week of March: I called and left several messages and finally heard back from [redacted] who said she talked to the designer who said they are working on the dress and will have it ready in two weeks. I expressed concern that I was guaranteed it would be ready by the end of the month, but that date has been pushed back yet again. She said they will keep in touch with the designer and keep me updated on the progress.Beginning of April: I called and talked to [redacted], the owner, who said it wouldn't be much longer.Second week in April: I called and left several messages and sent an email asking for an update. I finally got in touch with [redacted] who said she had left a voicemail but must have had the wrong number. She said the designer was still waiting for the last bit of lace to finish the dress. I told her that's the story I have been told since January and asked if I'll continue to hear that for the next month. She said it would definitely be ready soon. The designer should receive the lace by the end of the week and it should be ready to ship by the following week.Third week in April: I called and was told the dress would arrive within the week and scheduled a fitting. After that date passed, I was told the dress was shipped two-day instead of overnight and would be there within two days. After that date passed, I was told they gave me the wrong shipping information and the dress would be in at the end of the following week.May 1: I still had not received a dress so had to purchase one elsewhere as my wedding was only one month away. I had to settle for a dress style and size that was in stock and had to rush the alterations. I emailed both La Belle Mariee and the designer to let them know I demanded a refund as they did not fulfill their end of the bargain and I would be purchasing a new dress. Four days later I received a package directly from [redacted], but since I had already purchased a new dress, I returned the unopened package to sender. I emailed La Belle Mariee and [redacted] to let them I had done so.I purchased my dress well in advance so that I wouldn't be in a stressful situation right before my wedding. I ended up having to reschedule fittings, alterations appointments and work meetings to accommodate the delays from La Belle Mariee.Damages include the dress ($2,933.05) and portrait session ($300), as well as time spent following up with La Belle Mariee, and the emotional toil experienced from the stress and frustration of following up, scrambling to find a dress at the last minute, and having to settle for a dress that was not what I had originally hoped for.Desired SettlementI am seeking a full refund.

Purchased Wedding gown under false promises. Company did not fully follow through with my purchase as promised.On January 7, 2014 I purchased my wedding gown ([redacted]) and was asked to pay the full purchase price of 1,451.80. Before following through with the purchase I asked the manager, who had also assisted me in finding my dress if my it would arrive with ample time to have all extensive alterations done by early Sept for portraits. I was pretty much going to change the entire style and shape of the gown. I had explained this to her and she assured me there would be no issue and that my dress would arrive in 3 to 4 months. Mid April I took it upon myself to give them a call to get the status of my purchase. I was told it would be 2 more weeks. I was accepting of that and waited. After the two weeks went by I hadn't heard anything from them. It was now at the 4 month mark they had promised. I again gave them a call and was told it would be another 2 weeks. I hesitantly said okay and asked them if they would please remember to call me this time. Those two weeks went by and again I received no phone call. I called them and they told me it was going to be another two weeks and at this point I asked to speak to the manager. I was told she would have to call me back and she never did. I continuously tried to get in touch with her. Finally she called and told me herself that the dress would for sure be here in two weeks and that she had talked to the designer. I felt a little uneasy at this point and wasn't sure if she was being honest. I decided to [redacted] Victorian Rose and was horrified at what I found. They had been on [redacted] twice for inexcusable business transactions and there were countless reviews saying gowns never arrived or arrived 1 or 2 weeks before their wedding. I was very worried, but I waited the 2 weeks and I never got a call. After several attempts to contact the manager she finally called me back letting me know my dress had been messed up during production and that it was going to be another month. I told her I was very upset about this and that was not going to work for me. She offered no discount or apology she just blamed the designer. There was a huge lack of communication during this time. After she told me this, I was promised she would talk to the designer to have the dress here sooner then a month. Eventually, I heard from her and she told me it would be here in 3 more weeks instead of 4. By this time it was about the last week of May. I had also spoken with the designer to make sure my dress had even been purchased. I agreed and told her that if my dress was not here in those 3 weeks that I wanted a refund. She told me she would have to speak with the owner about that and she would get back to me. Know one ever called me back. Finally, 3 weeks came and went and I had received no call or dress. I called them and they said the dress was not going to be here for another week. At this point I had lost all faith in them and their promises, especially after knowing of their previous unethical business transactions. I continued to try to get in touch with the owner. She would never talk to me. I finally had to show up to the store. The owner was not there and after a long conversation I was promised by the manager that she would call me Monday. She never called so I went to the store again and low and behold the owner was not there. I demanded my dress or my money. The manager told me to leave and I told her I wanted all the paper work that went along with my dress. She refused, told me my dress was being overnighted to my house. I NEVER consented to have it shipped to my house and I asked her why she did that. She had no response and called security. As I feared my dress arrived at my house the next day with stains all over it and was sewn wrong. It was bunched on the right side of the bodice. I now have to pay to have it fixed and cleaned. The designer offered to have ME ship the dress back at no cost, for them to fix it, but I no longer trusted anyone's services.Desired SettlementDue to lack of services I was promised such as, Alterations, free steaming, and an overview of the dress from the staff before the dress was sent home with me to ensure the dress was free of any mistakes or stains, as well as, lack of quality customer service including being lied to, being made to feel embarrassed in the store when security was requested instead of being professional and offering me sympathy for everything that had gone on, closing a door in my face, the fact that my dress arrived to my home and I was never asked if that was okay with me.I came to Victorian Rose and bought my dress from there expecting for them to follow through with my purchase not have it shipped to my house as if me being a paying customer meant nothing to them. My dress was stained and had not been sewn properly. My dress can not be worn as is. I am paying additional fee's to have it cleaned and fixed. I am asking for a full refund of $1,451.80.Business Response We never want to let a bride leave the salon unsatisfied from their experience. We want every bride to enjoy there experiences at Victorian Rose Bridals. Unfortunately, this was not the case with [redacted]. We kept her informed of the process of her gown and also had [redacted] (Designer) keep in touch with [redacted]. [redacted] wanted pattern changes from the designer on her gown which [redacted] was trying to do for her. They did complete this for [redacted]. I put a surveillance system in the salon for situations like this which shows [redacted] coming into salon yelling at customers and employees which led to the security asking her to leave. We felt it was best for [redacted] to receive her gown directly from the Designer given the circumstances because she had told everyone she didn't want to come back to see us again. We would love for [redacted] to enjoy the rest of her bridal experience and only wish the best for her. Consumer Response First, let me start by correcting your spelling in the second sentence of your response. "There" should be spelled "their" because it shows possession. Next, I want to address your statement about me coming into your store and "yelling" at your "customers." You had one customer. Just so you know, customers with an 's' implies there are more than one. Anyway, you claim I was yelling at her, but what I was really doing is informing her that Victorian Rose Bridals had been on [redacted] News twice for bad business and that I would suggest she didn't buy her dress from there. I am sure since you got this on camera it will show that. Hopefully, it recorded all that was said as well. Next, I was promised that you, the owner, would be there that day I came in. Well, you, the one that claims to have been keeping in great contact with me, were not there. When I first arrived and was told you were not there, yes, I was mad because I had been trying to talk to you FOREVER! You are leaving all your dirty work up to your poor employees to deal with and it is not fair to them. It is stated in one of the [redacted] stories that a few former employees had come forth about bad business practices being the reason they left. Let's move on, if your idea of keeping in contact with me is me having to make multiple phone calls, and wait for days for you to get back to me, and then when I finally hear from one of your employees, I am promised a false arrival date, then that is unacceptable. This happened multiple times. Yes, I talked to the designer and that was only because your store had been unable to provide me with the correct information I needed, but lets jump back a little bit. After the estimated arrival date had come and gone I received a phone call from you saying my dress was messed up during production and was going to have to be completely remade from scratch! I was told it was going to be another whole month before my dress would arrive. This is when I requested to speak with the designer. Just to make it clear, I asked to speak to them because you were not holding up on your promised arrival dates and I could never get a hold of you. When I spoke to the designer she told me that the dress would be here June 21. I then talked to you (by lucky chance) and you told me that you would call them and let me know that was unacceptable and that you would have it here by the 13th of June. I never heard back from you. Well I waited and I never got a call when the promised arrival date got here. I called and called and finally someone informed me my dress was not in. By this time I was very upset as I'm sure you can understand. My goal in going to your store that day was to ask you for my money or my dress that I had been promised. After all of this and being promised by your manager that you were going to be there that day and you weren't, and then being asked to leave when I got upset about it is crazy. Your manager should have reacted differently. Her trying to kick me out of the store and calling security is too much, so, yes, voices were raised. I feel the only reason she did that was to keep the one customer you had from knowing the truth about your business. Of course I am going to raise my voice after being lied to numerous times and being avoided after paying full price for a dress that had not come in when promised. Like I said in my first message to you, the security guard was very sympathetic to our situation and had admitted that he himself had heard bad things about your store. As for your comment in your response saying that you decided to have the dress shipped to my house because I supposedly said I never waned to set foot in your store again is a great lie. It is unbelievable to me that you would make something like that up, but I guess it should come as no surprise given that in one of the [redacted] stories you blatantly lied to a bride that ordered a dress from you by trying to let her take home a sample dress after she waited for months for a dress she thought she ordered brand new. When her mother asked if this was for sure a brand new dress you promised her that it was. Her mother also decided to contact the designer. When she spoke with them they said they hadn't done business with you in 18 months. So, you had in fact sold this bride a sample dress and charged her full price leading her to believe she was getting a brand new one from the designer. Next and most importantly, you still have not addressed the fact that my dress arrived to my house damaged and with stains. I have pictures and proof of all of this. I am still requesting a full refund and would also like to get the receipt that should have arrived with my gown when you had it shipped to my house without me knowing about it. Please take your business under control and do the right thing! Your customers would appreciate it more then you know!

I did not get the wedding gown I ordered and paid in full. I walked down the aisle in a sample gown. A refund of $1500 was issued but never receivedI ordered a wedding gown on October 14, 2014 from Victorian Rose Bridals in Cameron Village. I was told the dress would take about 4-6 months for arrival, as stated in the Terms of Sale. The store contacted me shortly thereafter to inform me that the store was changing names and location (same owner, [redacted]). The new store name is La Belle Mariee Bridal and Tuxedo located on Glenwood Avenue. In March, I began contacting the store at least once per week to get updates on the status of my wedding gown. They assured me each time that it was in production and would arrive in plenty of time to complete the necessary alterations before the wedding date. As my wedding day (May 23, 2015) approached, I was in constant communication with the store, especially in the month of May. I had a fitting scheduled by the store for Thursday, May 14, 2015. The owner, [redacted], was there for my fitting; however, the gown had not arrived. Since this was 9 days before my wedding day, [redacted] suggested that I try on the sample gown (which was a size smaller than the one I had ordered). It was a snug fit, but this was a tentative plan in the event that my gown did not arrive on or before Tuesday, May 19, my second scheduled fitting. My mother was able to get in direct contact with the designer in New York before my second fitting appointment. The designer advised NOT to accept the sample gown and assured my mother that MY gown would be at La Belle Mariee for my May 19 appointment. When I arrived on Tuesday, May 19, [redacted] was not there and the employees did not seem to have any information related to the arrival of my gown. [redacted] was contacted via phone by one of the employees, and I spoke directly to [redacted]. She said that my dress had not arrived, even when I reported that my mother had spoken with the designer. My only option at that point was to accept the sample gown. Compensation was discussed the following day, May 20, 2015 with [redacted] and the store manager, [redacted], and we agreed upon a refund of $1500.00 (before receipt of the gown). I was issued a refund of $1500.00 with a receipt on May 20, 2015 when I picked up the sample gown. The refund was never received. I contacted the store numerous times over the next two months in regards to the refund. A second attempt of a refund on July 11, 2015 was completed and still no refund. (FYI... I was told later by a La Belle Mariee employee that my dress actually was at the store before my May 19 appointment and [redacted] was aware)Desired Settlement$1500 refund as we agreed upon

Wedding dress was never ordered, owner sold me the sample unbeknownst to me claiming it was the one ordered.Shop closed alterations never completed.I ordered a wedding dress July 2014 and was told it takes 3 months for dress to arrive. I received a call in Oct. telling me the store was moving, name changing, but everything was still the same with my dress. By Nov, I started calling because my dress still hadn't arrived. I called in Dec and was told the holidays were holding the orders up. By Feb, I was very concerned and was told the snow was causing delays. In March, I started calling weekly demanding my dress. March 20, 2015, I received a call stating my dress was in and would I come in and pay the other half to include alterations. I had a fitting 3/24/2015 and the dress was huge. [redacted] the owner, stated the designer sized me up and said it's better to have the dress to big than too small. I went for a 2nd fitting 7/21/2015 an the store seemed eerily quiet. On 7/27/2015, I received a text message from my seamstress, [redacted], stating the store had closed for good because the owner ran off. The landlord opend the store and [redacted] and the store manager took the dresses that were in the alterations dept to give to the clients. [redacted] told me that I would have to pay for alterations again if I wanted her to complete my dress. She also told me that my dress was never ordered and that the [redacted] the owner, told her to fix an imperfections on the sample that they were going to pretend that was new dress the designer sent for me. I paid $4000 for a sample-- not the new dress I ordered in the correct size. I also have to pay for my alterations again.Desired Settlement[redacted] should have to refund the price I paid for the dress since defrauded me and never ordered my dress. She sold me a used dress in the wrong size.

ageed to free alterations and bridal parybdresses to be purchased at150 even [redacted] by purchasing wedding gown at 2000. never supplied me with receipt order was done over the phone with over 6 witnesses via skyupe. made numerous calls to owner with out a return call or response.Desired Settlementuphold agreement of free alteration and at a minimum my dress at $150. reasonable agreement based on fact we have 8 brides maids and several witnesses to the agreement made with the manage, [redacted] who "forgot" to write down the agreement in the file and now will not even return a call nor will the manager. Need this asap as this is for my daughrwer's wedding!! if not fully refund and reimbursement for the difference we will pay by going elsewhere.Business Response In response to Ms. [redacted]'s complaints - let me address the [redacted] bridesmaids dress first - I never told her that she could have a [redacted] bridesmaid dress for $150 - that is actually below our cost - as she pointed out to me as she has worked in retail - in particular [redacted] - she stated that even at 75% off an item that store is still making money. Unfortunately for bridal stores and fortunately for brides our markup is now where near as high as other retail stores. After I had spoken to her about the dress, a few days later her daughter called and asked about her free alterations. I had given her daughter 20% off her gown and her veil when she purchased them and we never give 20% off and free alterations. We will give one or the other on rare occasions but never both. There are two copies of the receipt, one for the store and one for the purchaser. Her daughter was given the receipt. If I can be of any further assistance please do not hesitate to call me. Consumer Response I have witness and can supply documentation to the agreement. I have never signed the receipt as it was never provided it to after being requested for over a month. I am asking to cancel order with a full refund at this point based on their faudlent activities.Final Business Response I am terribly sorry for the situation that has transposed between VRB and this customer. I can gladly honor free alterations for the bride. The store can not sell Special Occasion gowns for under cost but I will honor $100.00 credit towards the purchase of a special occasion dress. Consumer Response This is not acceptable. I was on the road traveling for work and did not have access to my personal email. At his point based on the deceptive practices we are not comfortable with this. They will not even answer our phone calls. Please have them provide documentation from the manufacturer that the dress was ordered. Please ask them to provide this to you showing they paid manufactuer in full.Also,please contact [redacted] via email at [redacted].com to get testimony as he was present for the skpye call. He can confirm not only the orginal details but, that I did not sign the receipt because one was never provided. It was suppose to me emailed to me for my review and signature and to date I have yet to receive a copy. [redacted] also has information regarding the origninal deal and my request to review and sign sales slip. I have contacted my bank to verify it is in fact NOT my signature and no one else is authorized on the account.Also, based on all the bad press and the fraudlent activities, I am concerned about whether they will be in business before the dress would ever arrive.

Victorian Rose Bridal is single-handedly responsible for creating the most stressful wedding gown shopping experience I could have ever imagined.Wedding Date - December 2014. My initial visit to Victorian Rose Bridal (VRB) was on February 2014. I met with [redacted], who was wonderful and assisted me in picking out my dream dress and veil for my wedding day. She told me it was 20% off for Valentine's Day weekend and that I had to pay 50% down that day in order for them to place the order. I paid 50% at $1750. [redacted] told me my dress would arrive to their store by mid to late August 2014, 6 months after placing my order. My mom wanted to make sure everything was taken care of financially for my wedding day, so she went into VRB and paid the remaining balance on April 2014. On August 5, 2014 I emailed [redacted] inquiring about a bridesmaid dress and she replied that she had since left VRB and she would forward my email to the store. Either she did not forward my email or nobody from VRB replied to my inquiry about bridesmaid dresses. This was my initial reason for concern based on the lack of response I received and the fact that VRB never reached out to let me know that [redacted] was no longer with them. I was very patient and did not place a call to VRB until nearly the end of August when they promised my dress would arrive. I asked if my dress had arrived on Aug 28 and the front desk associate responded that it had not. I asked when it would be there and she proceeded to tell me the first week in September. Like any bride or paying customer would do, I called back the first week of September (9/5) and my dress was still not there. I was beginning to get very anxious, especially after going online and reading horror stories and terrible reviews, so I asked to speak with the manager. She was not available, but [redacted] (front desk associate) said the manager would call me back the next day. The manager never returned my call. That weekend, on 9/6 I decided to walk into the store and ask to speak with the manager. Apparently she was not there, so I asked for the owner, who also so happened to not be there. The associate at the front took my name and number and said the manager would call me back. No call back. On 9/16, I called the store again and the manager got on the phone, she said she would call me back the next day with an update. No call back.I called VRB again on 9/18, I was told the manager was not there (seems to be a recurring theme of customer avoidance). I was not getting any answers from anyone at VRB, so my fiancé called on 9/26 and spoke to the owner, [redacted], who said she would call the designer and call me back on 9/29 with an update on where the dress is. At this point the dress is over a month late and my wedding is a little over 2 months away, not to mention I had proactively placed my order 7 months prior and I still needed a significant amount of alterations. Meanwhile,[redacted], VRB owner, never called me to give me an update on 9/29 as promised to my fiance; I called her at the end of the day and was told she left for the day. I called the next morning on 9/30,[redacted] was not there, and [redacted] told me that her son was sick. It was one excuse after another with this store and I could not seem to get a direct answer to any of my questions or concerns. With the owner only there during the week, I did not have time to go speak with her in-person due to my work schedule. I had my parents get involved and go by the store on 9/30 after I was completely stressed out and exhausted with dealing with them. My dad asked for a proof of purchase that the dress had been ordered from the designer. They could not show this invoice, most likely meaning that VRB had not yet ordered my dress and just took our $3100. My dad demanded the dress be there by the following week or we would plan to file a suit against them. They promised it would be there the next week, 10/10. On 10/9 VRB called me and told me my dress has shipped and will be here next week.On 10/14 I called to get a tracking number and they could not provide to me. 10/4 my dad went to the store and got my dress!Desired SettlementIn addition to the stress the caused me in getting my wedding gown, my veil that was supposed to be ordered on the day I purchased the gown was never ordered. Therefore I had to go to an outside vendor to find a veil. Business Response We are so very sorry if we upset [redacted] in any way. We strive to always improve on our commitment to the bride and to improve our customer service. We hope that your wedding Day is wonderful and know you will be absolutely beautiful.Consumer Response Sadly, I do not believe a word from this business or [redacted].

I paid $176.14 for a bridesmaids dress back on September 16, 2014. February 19, 2015...still no dress.I paid $176.14 for a bridesmaid dress at Victorian Rose Bridals (now known as La Belle Mariee) back on September 16th, 2014. The wedding date was scheduled for March 2015, and the dress consultant verified that the dresses will arrive at least a couple months prior to the wedding so that we could have time for necessary alterations. I became concerned about the fact that I still didn't receive a dress or a phone call from the business toward the end of January. So I called the store on the 16th of January to inquire about the status of the dress and I was told that I would get a call back the following Monday (January 19) letting me know where the dress is. The following Thursday (January 22), still no call. So I decided to call them (On January 22) && they claimed that the dress will be in within a week. I called once more in the beginning of February and spoke with the store manager. She gave me the same answers that I have been getting before (the dress would be ready within a week or so). I was assured that they would call when the dress was ready for pickup.Furthermore, the store changed their name (to La Belle Mariee) and moved to Glennwood avenue, something I (as a customer who has paid for a dress) wouldn't have known if I didn't call the first time. They didn't even have my number on file when I called, so how were they supposed to notify me when my dress was ready?It is now February 19th, 2015, and I still have no dress from La Belle Mariee/Victorian Rose. I have also not received any phone calls from the store saying that my dress is ready.This is my third bridesmaid experience. With my first two dresses, I was notified within 3-4 weeks of paying. I am frustrated with the store at this point. They clearly don't plan on providing me with a dress. I just want a refund.Desired Settlement$176.14 refund, they can keep the dress (If they ever planned on providing one). Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]2/20/2015 [redacted] we are sorry if we upset you but we are not responsible for wedding cancellations. We custom ordered the gowns on December 1, 2014 because we had to process the last bridesmaid before placing the order which was placed on a rush. the bridesmaids gowns are due to arrive next week as soon as we receive them we will notify someone in the party. Thank you for your feedback! Consumer Response This is the same response that I have received on phone calls since January. The point isn't that the wedding was canceled. The point is even if the wedding were to happen, it would occur within a few weeks. You had adequate notice of when the wedding is, and you did not provide a dress within an appropriate amount of time. Unless you planned to provide a dress that fits me perfectly and doesn't need alterations, this is unacceptable.

A wedding dress was purchased in November 2013. The business owner cancelled the order after the funds were paid into her bank account a few days ago.Dress bought and paid for 11.16.2013 with an estimated delivery date of March 2014. Monthly calls up to June were all met with the response that it should be there by following month but there were never any calls from the business. By mid July we were hearing excuses from the store when we called about design problems and the dress should arrive in the next few weeks. We involved the bank on 07.22.2014. On July 29th the funds were back in our account and we called the store as a courtesy only to be given the same story about the designer. Someone called [redacted] called my daughter later that day to say that the dress would definitely be in store on the following Monday. A further conversation resulted in a UPS tracking number being provided and an agreement with my wife that a fitting would occur on August 2 The fitting took place that day and we were told that the dress would be ready for collection on 8/23/2014. We had been advised by the disputes section of the bank not to reinstate the payment until we had collected the dress and that it met our expectations from the initial sale. The following is the recollection of events by my wife which took place on 8/13.VRB's owner, [redacted], called [redacted] & threatened that if the money wasn't into her account that day by 5 she would "put the dress back on the rack". [redacted] contacted me. I called [redacted] at 1:00 PM, asking that the chargeback be reversed BUT I also asked if I still had the right to have the money charged back again in the event of an issue with the dress & they assured me that I did. I asked how long it would take for the vendor to see that the chargeback had been reversed & they said "within a few hours...3:00 PM most likely". I immediately called [redacted] at VRB & told her that the chargeback had been reversed. She aked why I didn't just pay for the dress & not mess around with the chargeback. I aid I was following the advice of [redacted] & that she should be able to see the funds by 3. I gave her my work number in case there was any issue. At 4:06 PM [redacted] called me saying there was a problem. She said her bank (also [redacted] wasn't seeing that the chargeback had been reversed. I called [redacted] who confirmed the reversal (and in fact the funds had already been withdrawn by [redacted] card services some hours earlier as expected) and asked them to contact [redacted] which they did in a three way conversation with me on the line. [redacted] from [redacted] assured [redacted] that the reversal had been done and that if she contacted merchant services with her bank they'd be able to confirm that further. [redacted] kept saying "the money isn't in my account" and [redacted] said Merchant Services can discuss that but the funds transfer tends to happen overnight. Call was then ended. At 4:56 PM I got another call from [redacted] at my workplace saying that despite the assurances from [redacted] I would have to pay for the dress again immediately so that the funds were in her bank today as she had another buyer for the dress. I told her it was absurd to expect me to effectively pay twice since the funds for the dress had been withdrawn y [redacted] and, if not with her now, would be so imminently, but she refused and said she'd have to sell the dress to the other buyer. I said "then do that". She asked me if I wanted to contact my daughter first (most likely hoping my daughter would beg me to pay again for the dress) and I stated that would not be necessary. I then told [redacted] that I wanted an email to my personal and business email addresses (and I confirmed both of those addresses with her) that the order had been cancelled by her and she agreed to this. I also requested that she mail the sash to [redacted]'s address (and I confirmed that she had the correct address on file) and she agreed to this.Shortly after [redacted] called [redacted] explained everything and eventually the funds were returned to us. Subsequently my daughter was called by [redacted] to find out what was going onDesired SettlementWe just want the owner to provide us with the letter of cancellation, notarized, which she initiated and the return in the condition it was left in of a sash belonging o my daughter. Business Response We are at a loss for words.... your daughter is so sweet and we enjoyed having her as our bride we never anticipated you reversing the charges on your credit card. After receiving your daughters wedding gown and altering her gown. She loved her gown and we are stunned that you would place a chargeback on your credit card. We have never had a situation like this and the defamation and slander is being addressed by our attorney. We did not cause this and are not at fault for this. We provided the best of our customer service and taking care of your daughter before this happened. We cannot move forward if you do not pay for the gown.

Failure to meet basic customer service expectations, fraudulent business practicesI purchased a wedding dress from Victorian Rose Bridals (now La Belle Mariee, but owned by the same person) on 8/22/2014, paid for the dress in full for the fee of $2209.83 and was told it would take 4-6 months for the designer, [redacted], to complete the order. I live out of state from this store so majority of my contact has been my phone. 1/19/15- 5 months after placing my order and receiving no contact from the store, I called them and was told the order is fine and it was normal for it to take this long.2/27/15-I again contacted the store and was told the same thing.3/6/15-my mom stopped at the store to check on the order and was told that due to the severe winter weather in the northeast, many orders were delayed and the store and designer were working to resolve the issue. My mom and I made several calls to the store through March and on either 3/23 or 3/25 was told they expected my dress to arrive at their store from the designer by the end of the next week (3/30-4/3). After receiving no contact from the store at the end of that week, I called them on 4/4/2015, was told that the manager and owner were not there and I would receive a call the following Tuesday 4/7. When I had not received a call that day I, again, had to call them to follow up.4/14, my mom was told my dress should arrive at the store from the designer by that Friday (4/17) or Monday at the absolute latest (4/20). No contact by the end of the day on 4/17, I called and left a message, requested to be called back the next day. Again, no call the next day. I called the store and requested to talk with the manager, [redacted], who told me it was "unreasonable" for me to be so concerned that my dress was not in yet and said "I know you don't care, but I'm very busy today". She told me that, while the store was closed on Monday, she would be coming in and would absolutely be there to receive the dress when it came in, would give me a call when it did, and the dress would be sent out to me that day and be overnighted. Again did not hear back from them. My mom called them on 4/20 and 4/21. 4/22-my mom was again told that the dress would ship from the designer on Friday (4/24).4/23-I called and spoke with [redacted], who informed me that my dress had shipped from the designer that day and gave me a tracking number for the order, and assured me that the dress would be sent out to me the same day it was received and over nighted to me. Again, no contact from the store by the end of 4/24, but the tracking number showed it had been delivered. I called and was informed that the tracking number they gave me was actually not for my dress, the designer had "given them the tracking numbers in the wrong order" and now had a new tracking number and my dress would hopefully be in by Monday.Following that phone call on 4/24, I reached out to a bridal store in my local area and was assured by the manager that it was not normal business practice for dresses to take this long and she offered to contact the designer on my behalf. 4/25, I called and was assured my order had absolutely been placed with the designer on 8/14/2014 (I purchased on 8/22/14, so that's not possible). I informed her that if I had not received contact by the owner by Monday, I would move forward on 4/21 with informing the credit card company and my bank of the situation. Her response was "Honestly she's not great at calling people back so I can't make you any promises."Through the month of April my mom and I have made a total of 16 calls to this store, and never once received a call back. Desired SettlementOn 4/28, I was informed by the designer of the dress that they had completed my dress and sent it to the store in December 2014, did not know what the store had done with my dress since but expressed concern for what the store might have done with it or what condition it might be in now, and that they were no longer doing business with this store. I immediately contacted the store and request to speak to the owner, [redacted], who got on the phone with me for the first time in the entire 4 months I have been requesting to speak with her. She denied that it was received in December, said the store had shipped it to me that day, and hung up on me. Because the dress was completed by the designer and sent to this store in December 2014, every statement and claim they have made to me and my mother since has been fraudulent. My assumption is that my dress was either sold to someone else or has been used as a floor sample since December. I am seeking a full refund from this store because, at this time, I have not received the product they were contracted to provide me with, it is now well past the time frame they quoted me my order would be completed in, and they were provided with ample time to resolve the issue. This refunded doesn't begin to cover the emotional damages this store has caused my family and I, not to mention the cost of purchasing a new dress, the income I will now loose in order to take time off work and rush fees I will have to pay to have last minute alterations done on a new dress.If a dress (I say A dress, because MY dress disappeared in December) has in fact been shipped to me as claimed by the owner, I will be more than happy to return this dress to the store, at the cost of the owner, upon their agreement to provide me with a refund.The worst part of all of this is that I now have to walk down the aisle on what's supposed to be the happiest day of my life in a dress that will just have to do because its all that was available, instead of the dress I loved and feel beautiful in. This store takes advantage of customers that they know have an emotional connection to their products, and it makes me absolutely sick that this will probably continue to happen to other brides.Business Response On August 22, 2014, [redacted] purchashed a [redacted] wedding gown, style [redacted] size ** from Victorian Rose Bridal. The "estimated" ship date was December 11, 2014. At the time of purchase she was informed verbally and per contract that was signed that this date was a rough estimate. On 1/19/15[redacted] called and was told that the order was definitely placed but there was a definite wait time of 6 months pushing the estimated delivery out to at least the end of March 2015. On March 6th, Mom did stop in the store and we informed her that the dress had not arrived. On March **th, 19th, and 20th,[redacted] called and spoke with [redacted] on all 3 occasions in regards to the estimated arrival date. At that time we were unable to get in touch with designer because of the blizzard that had ripped through the East Coast. On March 25th[redacted] called and we informed her that the designer would have the dress out within the week. On April 7th and email was sent to the [redacted] stating that we were trying to reach her regarding the status of her gown. We had placed a call with [redacted] and still had not received an answer on the status of the dress. The dress arrived on April 27th. Numerous phone calls have been made and delivery has been attempted 3 times to[redacted]. Per the contract that[redacted] signed the day that she bought the dress, the shop is not held liable for designer production times or shipping estimates as they are only estimates. A refund will not be applied in this case.