La Casa Realty, Inc.

** *** ***In response to the case above regarding ** *** ***:La Casa Reality and staff have been more than courteous to
help ** *** understand her tenant ledger and we have never harassed her in anyway
*** is her tenant ledge showing rental historyIt’s obvious fro the ***
that the
tenant has not had a zero balance since December that is why late fees
and court fees have accumulated along with rent payments that have been paidIt
is our job to the owner of the property to send out “day eviction notices”,
file detainers in court, send out “day termination of lease notices, etc.,
that is not harassment.** *** *** had never had any problems with the drop box on
our front porch being compromised in any way, regarding theftWe have given **
*** credit for the $money order that was found attached/ stuck to the
bank of the second money given to us the day she made her paymentIt was never
posted to her tenant ledger but has since themWe have been to court on four
occasions, went out of our way for ** ***, court cases were dismissed and we allowed
for her to continue renting with usWe have never had any problems in
accounting, ever, in losing anyone’s money orders, cashier checks, personal
checks of any kindWe have no recollections of the other money orders stated
in her complaint; it has never been brought up to our office or at court.La Case reality has sent an e-mail on 9/to the tenant
asking for proof of payments, so if she was entitled we could credit her
ledgerWe have not had any response.Respectfully,*** * ***

** *** ***In response to the case above regarding ** *** ***:La Casa Reality and staff have been more than courteous to
help ** *** understand her tenant ledger and we have never harassed her in anyway
*** is her tenant ledge showing rental historyIt’s obvious fro the
***
that the tenant has not had a zero balance since December that is why late fees
and court fees have accumulated along with rent payments that have been paidIt
is our job to the owner of the property to send out “day eviction notices”,
file detainers in court, send out “day termination of lease notices, etc.,
that is not harassment.** *** *** had never had any problems with the drop box on
our front porch being compromised in any way, regarding theftWe have given **
*** credit for the $money order that was found attached/ stuck to the
bank of the second money given to us the day she made her paymentIt was never
posted to her tenant ledger but has since themWe have been to court on four
occasions, went out of our way for ** ***, court cases were dismissed and we allowed
for her to continue renting with usWe have never had any problems in
accounting, ever, in losing anyone’s money orders, cashier checks, personal
checks of any kindWe have no recollections of the other money orders stated
in her complaint; it has never been brought up to our office or at court.La Case reality has sent an e-mail on 9/to the tenant
asking for proof of payments, so if she was entitled we could credit her
ledgerWe have not had any response.Respectfully,*** * ***

[redacted] called from the business. The customer did not pay in full July and August, which is why a late fee was attached to the account. She did pay on time and in full in September but because there was an outstanding balance a late fee was added at that time as well. The customer has been told that in order to have the lawn care looked into the receipts for the work need to be provided at that time a credit can be given and the late fee can be waived since lawn care should have been taken care of by the owner and that was not done.

Referencing Revdex.com case # [redacted] 
In response to our tenant [redacted] Revdex.com complaint:
[redacted] has stated in her complaint that when she first moved in to her home at [redacted] she marked on her move-in-inspection sheet repairs she wanted...

remedied. At the time of her lease signing, she was advised that her move- in- inspection sheet is not a maintenance request, but rather a documentation of previous wear and tear from previous tenants only. It was emphasized, as it is with every new tenant, that unless we deem the issue marked on the move-in- inspection sheet an emergency or potential hazard, the move in inspection sheet is solely for the purpose of protecting new tenants from being charged when they move out. If La Casa Realty was going to "fix up any of her concerns with this property, it would have been included in the lease she signed under necessary provisions. [redacted] signed the contract with no such future expectations for repairs from either party. [redacted] stated she suspected mold on her move-in-inspection sheet. We consider this concern to be a hazard to a tenant's health. [redacted] improvements was contacted immediately and it was reported back to us from this vendor that no mold existed. [redacted] never indicated there was a cracked window when she moved in on her inspection sheet as her complaint indicated that she did. We did not receive a request to repair a window until the following year 1/14/2014, please see email from [redacted] dated January 29, 2014, (Evidence #t 1) At that time in the same email she indicated her heat not working, this was also addressed with [redacted] home Improvement and was reported
back to us that the tenant's heat was working fine and was not making loud noises at the time [redacted] home improvements was there. [redacted] home improvements indicated it was very chilly in her home when he arrived because she had the heat set at 50 degrees. The vendor turned the heat up and waited for the home to warm, which it did. Our vendor went outside to listen to the noise level of the unit and heard nothing abnormally loud. When he walked back in to look at the thermostat, he found the tenant turning on the air conditioning. When it was reported that there were electrical concerns in the outlets, we called our specialist[redacted] who had given us a quote, but said there was no fire emergency. As normal procedure,  our maintenance coordinator contacted the owners for approval. The owners neglected to respond to our requests, please see documented notes in evidence '* 2, starting with the date 2/4/2014. Once the owners finally responded to one of our vendors ([redacted] home improvements), on 2/10/2014, the owner denied any repairs that were not emergencies. Our maintenance coordinator is no longer employed with us. Months later [redacted] contacted our office advising us she reported us to the Revdex.com and began to explain her circumstances with the office manager. Our office manager asked [redacted] to put in writing all her repair requests and send it via email so that she could
investigate what needed to be done next, since we had no written evidence in our files, to her new complaints. [redacted] was hesitating and seemed frustrated because she said she has been emailing us through our ex employee's personal email and it was never reported once this employee left the company.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Ms. [redacted] --
I am really dismayed that this was marked as resolved. Again, La Casa has done nothing to fulfill their end of my rental contract that states, plain as face, "The tenant shall give the Landlord prompt notice of any defects, accidents, leads or signs of moisture that may cause mold, to any part of  said leased premises, in order that the same may be repaired or Tenant may be liable for any damage resulting from failure to give such notice.  Repairs involving anticipated or actual costs less than $100.00 shall be the Tenant's responsibility.  If emergency repair is needed, and property manager is not available, Tenant may order repairs and furnish manager with repair invoice for reimbursement.  If repair is not considered an emergency, or not considered the Owners responsibility, Tenant may be responsible for a portion or all of the costs."  NOWHERE in my lease does it say, "La Casa will first need to contact the owner of the property to get repairs authorized."  I have unfinished repairs and I demand those be completed.
Furthermore, La Casa just charged me a late fee of $530.00 which is completely unwarranted and inappropriate and I feel it is a direct result of me filing my complaint with you. Why are they charging me a late fee? Because they say I did not pay my rent in full or on time for July, August or September.  This is untrue, please allow me to explain:  Their former maintenance person (Judy) with whom I was emailing at her business email (NOT her personal email as purported by La Casa) told me to go forward and secure lawn care service because the owner of the property failed to live up to his end of my lease through La Casa when he failed to provide lawn care. Judy told me to secure lawn care service and deduct the amount from my rent. Therefore, I did just that. My rent is normally $1250/month, however, per Judy's instructions, I deducted lawn care for July and August (paying $1,100 for July, $1,120 for August) and I paid in full in September $1,250 and submitted the lawn care receipt per Tina's instructions.  For some reason La Casa charged me a late fee for September, despite their account showing that my check was IN FULL and received on the 5th --which is timely according to my lease.  To note, despite [redacted] telling me to submit my receipt for lawn care, La Casa NEVER paid the lawn care company and now they are hounding me for payment. I am embarrassed and my good name and credit are at stake.
La Casa's claims are further incorrect: I did document the missing windows; when the heat wasn't working a window cracked and I was told it would be repaired -it never was; the flooring in the laundry room was ripped out by [redacted] and he treated for mold.  He was supposed to come back and finish the job and never did -thus the flooring breaking constantly which you have video of; the electrician whom [redacted] brought to my house said he wouldn't touch the wiring because it was such a fire hazard and I was advised not to use several of the outlets. 
La Casa continues to refuse to pay for anything (I had to fix my own shower b/c they ignored that repair request, too).  I am dismayed beyond belief that the Revdex.com has marked this complaint "resolved" and I look forward to hearing from you. 
Sincerely, ~[redacted]

Please let it show on record that La Casa is not in compliance with Virginia Law. We returned our keys December 31, 2013, hand delivered to their office. By law, they had until February 14, 2014 to return our deposit and they haven't even written it until February 15th, let alone mailed it. Also, they only wrote and mailed it out after a complaint was filed with the Revdex.com. The Revdex.com should strongly suggest reconsidering their "A ranking"  as this company only ever fixes items or grievances after court action is threaten and they are past their legal due date.

Revdex.com:
I have reviewed the  response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution
Regards,
[redacted]

Our lease provides that we return tenants deposit within 45 days from the date tenant gives up possession.  Possession date is considered the day the keys are delivered to landlord.  We received keys on January...

3, 2014.  February 17, 2014 was the deadline for landlord to return the deposit.  Deposit was mailed (returned) onFebruary 15, 2015 to the address furnished by the tenant.  Thus, within the timeframe allowed by law.[redacted]La Casa Realty, Inc.

I did the walk thru with William and asked him several times if he saw any reason why I would not get my full deposit back. He told me 'NO' after that It took them 45 days to get my deposit back. On the 45th day I had to sit and wait for my deposit after business hours. My deposit was not fully refunded and when I ask to speak to someone , I was told Mike S[redacted] would not come down the stairs to speak with me about it. I told to call him and leave him a voice mail at extension 101. Bad business practices

I did the walk thru with William and asked him several times if he saw any reason why I would not get my full deposit back. He told me 'NO' after that It took them 45 days to get my deposit back. On the 45th day I had to sit and wait for my deposit after business hours. My deposit was not fully refunded and when I ask to speak to someone , I was told Mike S[redacted] would not come down the stairs to speak with me about it. I told to call him and leave him a voice mail at extension 101. Bad business practices

Review: I have been a tenant of La Casa Realty since February 2013. I had to wait 11 months, and threaten to contact an attorney, before they would fix my toilet which ran continuously, racking up significant water usage (I pay for water).

Additionally, when I moved into the house, a window was broken and one was missing and the front door was cracked. Per my move-in contract, these issues were supposed to be remedied. The windows and door have yet to be repaired or replaced.

I continue to wait for my electrical wiring to be fixed --some outlets I cannot use because they are considered fire hazards.

Lastly, I have been waiting over eight months for them to send their contractor back to finish a job begun in 2013. This job included ripping out linoleum flooring in the laundry room because there was mildew and mold underneath. When they ripped up the flooring, they found old tile that needed to be treated for mold. The tile was also cracked and coming up in large and small pieces and they were supposed to come back to rip it all out, fix it, paint it and make it safe to walk on. Pieces of sharp tile continue to chip up every day and I have cut my foot several times as a result.

I have emailed La Casa several times since the beginning of 2014 asking for them to come finish the repairs and they do not respond. I have never been late with my rent.

I hate to send this form in because I do not like to impart trouble on anyone. However, my patience (and my feet) are tired of waiting for repairs to be made and I feel like my patience is being taken advantage of by La Casa.Desired Settlement: I would all repairs to be completed within 30 days. (An apology for disruption of my ability to live peacefully would be nice, but most of all I would like the repairs completed in the next 30 days).

I would also like assurance that this complaint will not be held against me if I should have a future landlord call La Casa for a reference. I have been on time with rent and a very agreeable tenant who has taken very good care of this home since day one.

Business

Response:

Referencing Revdex.com case # [redacted]

In response to our tenant [redacted] Revdex.com complaint:

[redacted] has stated in her complaint that when she first moved in to her home at [redacted] she marked on her move-in-inspection sheet repairs she wanted remedied. At the time of her lease signing, she was advised that her move- in- inspection sheet is not a maintenance request, but rather a documentation of previous wear and tear from previous tenants only. It was emphasized, as it is with every new tenant, that unless we deem the issue marked on the move-in- inspection sheet an emergency or potential hazard, the move in inspection sheet is solely for the purpose of protecting new tenants from being charged when they move out. If La Casa Realty was going to "fix up any of her concerns with this property, it would have been included in the lease she signed under necessary provisions. [redacted] signed the contract with no such future expectations for repairs from either party. [redacted] stated she suspected mold on her move-in-inspection sheet. We consider this concern to be a hazard to a tenant's health. [redacted] improvements was contacted immediately and it was reported back to us from this vendor that no mold existed. [redacted] never indicated there was a cracked window when she moved in on her inspection sheet as her complaint indicated that she did. We did not receive a request to repair a window until the following year 1/14/2014, please see email from [redacted] dated January 29, 2014, (Evidence #t 1) At that time in the same email she indicated her heat not working, this was also addressed with [redacted] home Improvement and was reported

back to us that the tenant's heat was working fine and was not making loud noises at the time [redacted] home improvements was there. [redacted] home improvements indicated it was very chilly in her home when he arrived because she had the heat set at 50 degrees. The vendor turned the heat up and waited for the home to warm, which it did. Our vendor went outside to listen to the noise level of the unit and heard nothing abnormally loud. When he walked back in to look at the thermostat, he found the tenant turning on the air conditioning. When it was reported that there were electrical concerns in the outlets, we called our specialist[redacted] who had given us a quote, but said there was no fire emergency. As normal procedure, our maintenance coordinator contacted the owners for approval. The owners neglected to respond to our requests, please see documented notes in evidence '* 2, starting with the date 2/4/2014. Once the owners finally responded to one of our vendors ([redacted] home improvements), on 2/10/2014, the owner denied any repairs that were not emergencies. Our maintenance coordinator is no longer employed with us. Months later [redacted] contacted our office advising us she reported us to the Revdex.com and began to explain her circumstances with the office manager. Our office manager asked [redacted] to put in writing all her repair requests and send it via email so that she could

investigate what needed to be done next, since we had no written evidence in our files, to her new complaints. [redacted] was hesitating and seemed frustrated because she said she has been emailing us through our ex employee's personal email and it was never reported once this employee left the company.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Dear Ms. [redacted] --

Review: PROBLEM Upon sitting down to sign our lease with [redacted], we were given a laundry list of items we had to do with regards to cleaning the house upon our exit from the property (cleaning carpets, bathrooms, etc). When moving into the property on June 1st, urine was found all over one of the bathroom floors and in the bathtub of one of the bathrooms, which required cleaning. In addition, ants were found in the kitchen near one of the air vents because a large amount of food (cereal) had been placed in the air vent by the previous occupant of the property. This also required cleaning. It is still unknown if more food remains in the ventilation system. As you might expect, we were VERY upset to find the house in this condition. Especially after being told that we were responsible for cleaning the house upon our exit. It would at least be reasonable to have a proper cleaning of the house before we moved in. I have tried numerous times to call their office. Most of the time, they do not answer their phone or return messages promptly. When I finally got a hold of someone, I was told to send an email and that it "would be taken seriously." I have sent an email, but have yet to get a response. These people do not know what the meaning of customer service is. The Revdex.com should seriously consider re-evaluating this business's accreditation .Desired Settlement: PROPOSED RESOLUTIONS 1: Management company issues a formal letter of apology AND explains what will be done to correct the situation (see below). 2: A specialist cleaning service is sent to the property to thoroughly clean the ventilation system, and ensure no food remains in the air ducts. 3: We are either given a check to compensate us for our time and money spent on cleaning, OR we are given a credit towards our rent in a future month. ($500 would be a reasonable amount)

Business

Response:

RE: Customer complaint ID #[redacted]

To

We have accommodated the complainant. House and carpets were cleaned before complainant took possession. We were not aware of debris in vents, but did have them cleaned out. All tenants are informed of how our management system works when they sign the lease. They are instructed to use a communication form for all inquires, unless it is considered an emergency, at which time they may call us. The complainants have done things their way since the beginning, and we are unable to satisfy them. Our phones are manned 10 AM to 4 PM every weekday except Tuesday. If a tenant calls regarding a repair, we ask them to put it in writing. Our agent, [redacted], has been in constant phone communication with the complainant in an attempt to coordinate repairs or satisfy their concerns. Again, complainant remains unsatisfied. Our system is fine-tuned and must be adhered to in order to avoid mistakes. No apology or rent credit is warranted since we simply followed our protocol.

La Casa Realty, Inc.

Property Management

Review: Per the Virginia Residential Landlord and Tenant Act, La Casa Realty has 45 days to return a security deposit or send an itemized list of damages, this expired yesterday February 14, 2014. I was there for the final walk through, and no damages were made. I specifically asked about my deposit, and was told that there were no damages seen that would affect the return of my full deposit of $900.

They have had my forwarding address in writing since October.Desired Settlement: Full $900 deposit overnighted, or this will be taken to King George County's court system and I will file for additional fees.

Business

Response:

Our lease provides that we return tenants deposit within 45 days from the date tenant gives up possession. Possession date is considered the day the keys are delivered to landlord. We received keys on January 3, 2014. February 17, 2014 was the deadline for landlord to return the deposit. Deposit was mailed (returned) onFebruary 15, 2015 to the address furnished by the tenant. Thus, within the timeframe allowed by law.

La Casa Realty, Inc.

Consumer

Response:

Please let it show on record that La Casa is not in compliance with Virginia Law. We returned our keys December 31, 2013, hand delivered to their office. By law, they had until February 14, 2014 to return our deposit and they haven't even written it until February 15th, let alone mailed it. Also, they only wrote and mailed it out after a complaint was filed with the Revdex.com. The Revdex.com should strongly suggest reconsidering their "A ranking" as this company only ever fixes items or grievances after court action is threaten and they are past their legal due date.

Review: Complaint September1/2015My name is [redacted], I am a senior citizen. I live at [redacted] The property where I live is managed by La Casa Realty, Inc, at 2608 Lafayette blvd. Fredericksburg, Va. I have been a resident since January 22, 2013. Since living at this location. I have been constantly harassed by the management companythrough the filing of Summons of Unlawful detainers. There has been five detainers filed and all were dismissed. During the month of March 2015, I went to the La Casa realty office with a [redacted] money order receipt in my hand concerning a $200.00 ( serial number: ) payment dated 1-24-2015. Upon payment, the money order had been placed in the La Casa Realty drop-box. After receipt of a renters Ledger, I noticed that,the money order wasnt on my renters ledger. I was told by La Casa Realty, Inc they have no record of the payment. I then was told by the property manager and the office manager they had problems of theft regarding the drop box.This was unacceptable and disturbing to me. I then decided to check all my payments paid to La Casa Realty. The [redacted] office 12500 East Belford Ave. Englewood, Co. 80112, verified that the money had in fact been received, cashed 2/25/2015, and La Casa Realty cashed the money order.My payment search:During The year 2014: there are (6) [redacted] money order payments were not on the renters ledger. During that year on 2/25/2014 a Summons for unlawful Detainer () was filed. In the amount of $1718.00 with the Stafford County General District Court. I paid $1879.00 the case was dismissed before the court date. The months after to the Summons for unlawful Detainer being filed rent was paid in full. There were Five [redacted] money orders missing, for January, February, and March of 2014 totalling $1325.00 There are three [redacted] money orders payments missing during the month of November 2014 totalling $207.00 On 2/27/2Desired Settlement: I am requesting your assistance;From the landlord I have had to endure poor accounting from the La Casa Realty management Office, lost rent payments, overpayment / illegal payments rent and fees. As a result I have been overwhelmed with, Five Day Pay or Quit letters, Summons for unlawful Detainers and Writs for Eviction. Now I am being as to leave my home after finding out, that all of this treatment was null and void. I didnt owe them anything. My right to live peacefully in my home has been violated. I stood up to my landlord and challenge him in court because of theft. Pure cold blood theft.I thank you very much for time in this matter. Please get back to me as soon as possible. A ( 30 Day Notice Of Lease Termination) is issued and in effect, and they will owe me 2 months ( October and November's) rent.Either have them pay me my money right now or make the 30 Day Notice Of Lease Termination to the end of November.Sincerely,[redacted]

Business

Response:

[redacted]In response to the case above regarding [redacted]:La Casa Reality and staff have been more than courteous to

help [redacted] understand her tenant ledger and we have never harassed her in anyway.

[redacted] is her tenant ledge showing rental history. It’s obvious fro the [redacted]

that the tenant has not had a zero balance since December that is why late fees

and court fees have accumulated along with rent payments that have been paid. It

is our job to the owner of the property to send out “5 day eviction notices”,

file detainers in court, send out “30 day termination of lease notices, etc.,

that is not harassment.[redacted] had never had any problems with the drop box on

our front porch being compromised in any way, regarding theft. We have given **

[redacted] credit for the $200 money order that was found attached/ stuck to the

bank of the second money given to us the day she made her payment. It was never

posted to her tenant ledger but has since them. We have been to court on four

occasions, went out of our way for [redacted], court cases were dismissed and we allowed

for her to continue renting with us. We have never had any problems in

accounting, ever, in losing anyone’s money orders, cashier checks, personal

checks of any kind. We have no recollections of the other 6 money orders stated

in her complaint; it has never been brought up to our office or at court.La Case reality has sent an e-mail on 9/15 to the tenant

asking for proof of payments, so if she was entitled we could credit her

ledger. We have not had any response.Respectfully,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution

Regards,