La Casita Mexican Restaurant

Keystone has taken steps to rectify Mr [redacted] situation We hope, in the very near future, he will report that the transaction was closed to his satisfaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The parties have reached a mutually agreeable resolution to this matter and are closing the account on good terms Our customer has agreed to remove the complaint

this business was not willing to discuss, they just kept telling me, it is what it is, it has to be paid, and at the beginning when we sign the contract, I asked about termination fee, and was told that its only if you terminating your contract before maturity, nothing was said about that it is closing fee.....and CLOSING and TERMINATION has different meanings, and that is how they are making customer confused, and when I spoke to Bill yesterday, he wasn't referring to the first page of the contract, he was referring to something else, after I told him that we are not terminating anything, everything is paid off, and to change the title in our name does not cost $495, we can go to the DMV and do it ourselves for $80, we already have our truck paid off, paid processing fee also, but there was not such thing as to paying $to change the title in our name, it is ridiculous, especially when its not directly listed in contract, which it shouldI never complained about paying processing fee, or lien/title fee ( which I was told back then is the charge to process the title and lien putting on and off), now I have to pay for the same thing again, I think its really unfairIf the company willing to communicate and work with us , we want it to be done through here so it will in writing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution could be satisfactory to me, if details are providedWe did not pay our last payment because of overcharging of late feesWe are waiting for a response in regards to this billing issue, in details amount agreed upon must show late fees, NOT inflated late fees
Sincerely,
*** ***

The Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*** *** ***

The clear language on the 1st page of the Commercial Promissory Note signed and initialed by the customer states:"Debtor further acknowledges a contractual obligation to compensate Holder upon demand for reasonable costs incurred with the initial processing, termination processing or any amendment...

of this Note, not to exceed $850.00 for each separate event."The debtor did pay $495.00 as initial processing fee as provided for above upon commencement of this contract.  Debtor also paid $310.00 as a registration fee which is provided for in a separate clause of the contract.  This fee is not part of the processing fee quoted above.   Now at the maturity of this contract, debtor was charged a $495.00 termination processing fee (aka closing fee) as provided for above.  While $495.00 is not specifically referenced in the contact, it is less than the $850.00 that the contract allows per event.  Debtor seems to imply that the term "termination" used in the contract means only  "early termination".  However it simply means the end of the contract, regardless of how it is reached.We take offense to the complaint that we are lying regarding our fees.  The debtor contacted Keystone and the above was explained to her.  She complained about the "little print" that is actually on the face of the contract in the same size font as all other text and in bold.  The debtor terminated the conversation at that point.  Our representative was willing to work and discuss this with the debtor, however the debtor was unwilling to continue the conversation.Keystone remains willing to discuss this fee with the debtor.

Although the customer has failed to pay their final installment on their contract, Keystone is willing to work with them in good faith to obtain a mutually-agreed upon situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Keystone is diligently working with the customer to reach an agreement that works for all parties.

Keystone has taken steps to rectify Mr. [redacted] situation.  We hope, in the very near future, he will report that the transaction was closed to his satisfaction.

The parties have reached a mutually agreeable resolution to this matter and are closing the account on good terms.  Our customer has agreed to remove the complaint.