Our records indicate that the the client only gave $cash to the driver instead of the $this is why the card was charged Also the driver at the time made a note on his trip sheet that the client was mad about having to pay overtime and that she was going to put a bad review Please let me know if more documentation is neededThank you [redacted]
Our records indicate that the the client only gave $100 cash to the driver instead of the $222 this is why the card was charged. Also the driver at the time made a note on his trip sheet that the...
client was mad about having to pay overtime and that she was going to put a bad review.
Please let me know if more documentation is needed.
Thank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The driver, [redacted], was given $222 CASH!!!! my wife gave him $100 cash, then had to GO BACK into our house for the additional $122. If there is no record of that , then the drive stole the $122 from us, then from you, La Class. I cannot explain where the additional money went any other way. Why would I go through all of this hassle? It is disappointing that LaClass is willing to support employees who steal from their customers. Not only that, but NO ONE from your company bothered to our multiple phone calls and emails to try and resolve this issue. We do not have a receipt from that night however we have multiple Witnesses to account for this.
Yes we were upset that evening because he did not inform us that there would be extra charges. Also, we felt we were being double-charged after we looked at our bank account the next day. We are over the fact that we were charged extra, but now we are being double-charged for the fee. We are only asking for a refund of $122 that's all!!!!!
We would be happy to meet with you in person with [redacted] to discuss this matter further and we can bring our witnesses as well.
Regards,
[redacted]
Our records indicate that the the client only gave $cash to the driver instead of the $this is why the card was charged Also the driver at the time made a note on his trip sheet that the client was mad about having to pay overtime and that she was going to put a bad review Please let me know if more documentation is neededThank you [redacted]
This was resolved direct with the client
Thank you
Our records indicate that the the client only gave $100 cash to the driver instead of the $222 this is why the card was charged. Also the driver at the time made a note on his trip sheet that the...
client was mad about having to pay overtime and that she was going to put a bad review.
Please let me know if more documentation is needed.
Thank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The driver, [redacted], was given $222 CASH!!!! my wife gave him $100 cash, then had to GO BACK into our house for the additional $122. If there is no record of that , then the drive stole the $122 from us, then from you, La Class. I cannot explain where the additional money went any other way. Why would I go through all of this hassle? It is disappointing that LaClass is willing to support employees who steal from their customers. Not only that, but NO ONE from your company bothered to our multiple phone calls and emails to try and resolve this issue. We do not have a receipt from that night however we have multiple Witnesses to account for this.
Yes we were upset that evening because he did not inform us that there would be extra charges. Also, we felt we were being double-charged after we looked at our bank account the next day. We are over the fact that we were charged extra, but now we are being double-charged for the fee. We are only asking for a refund of $122 that's all!!!!!
We would be happy to meet with you in person with [redacted] to discuss this matter further and we can bring our witnesses as well.
Regards,
[redacted]