LA Comfort Heating & Air Conditioning, Inc.

From: *** *** Sent: Monday, November 28, 11:AM
To: infoSubject: Response of complaintCase ID *** Furnace is in warrantyPast owner did not want the thermostat replaced at time of installation of furnaceWe told new owner that if the thermostat was the problem We would have to charge for the call and the new thermostatWas in route the day of the call when we was told she called the home warranty companyVery interested on what was wrong with furnaceCould they forward invoice to [email protected] for review

From: [redacted] <[email protected]> Sent: Monday, November 28, 2016 11:50 AM To: info Subject: Response of complaint. Case ID [redacted]   Furnace is in warranty. Past owner did not want the thermostat replaced at time of installation of furnace. We told new owner that if the...

thermostat was the problem . We would have to charge for the call and the new thermostat. Was in route the day of the call when we was told she called the home warranty company. Very interested on what was wrong with furnace. Could they forward invoice to [email protected] for review.

[redacted] is absolutely wonderful. He came to my home on an emergency call in the evening. He had to leave once for parts but returned and stayed until the job was done - late! I was expecting a large bill and it was worth it, but [redacted]'s price was more than fair.
LA originally installed the unit and did a great job. That combined with the great emergency call has made me a customer for life.

Revdex.com:This is a brand new furnace that was not fully and properly installed. I chose to use my home warranty because the rude man at la comfort was going to charge me a $100 service fee just to come out on top of the price to complete installation of the brand new furnce
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]