[redacted] was in our New Castle office on June 13, After numerous remakes and rechecks with the Doctor we have been unsuccessful in fit her with a pair of glasses she can see out of clearly and we are in the process of refunding her the amount in which she paid of $by credit card I have spoke with [redacted] and she will be in contact with the Revdex.com to correct the amount of which she was requesting We are also refunding her insurance company in the amount of $of which they paid on her glasses as wellThis matter has been successfully resolved between DrTavel and [redacted] as of today's date of 12-21- If you should have any questions, please feel free to contact me at [redacted] ***.Sincerely, Ellie [redacted] Director of OperationsDrTavel Family EyeCare317-924-X
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
*** *** was seen in our Zionsville office on 11-14-for an eye examination and glasses Her Daughter *** did phone the next day and cancel the second pair of glasses The total paid was $of which $was for the second pairShe was to be refunded $
I apologize for the inconvenience we have caused in the delay of the refund The amount of $was credited to her card as of today, January 14, Please allow to hours to appear on her bank card depending on who she banks with. If you have any further questions, please contact me at *** * *** Sincerely, Ellie ***Director of OperationsDrTavel Family EyeCare
I am responding to a complaint filed with your office on January 28,, 2016. Mr. [redacted] was examined and fit with glasses at our West 86th street Dr. Tavql office on January 6, 2016. A copy of his prescription was given to him at the time of the examination. Ihe pupillary distance measurements that he...
requested is not part of the eye examination and it Is the responsibility of the dispensing optician to take this measurement each time at the place of where the patient is purchasing the glasses. This was explained to him when he called requesting the informat on.I have enclosed a copy of Mr. [redacted] prescription which now states what his Pupillary Distance is for both far and near for the measurement that the dispensing optician measured for his glasses with Or. Tavel office.I have tried calling Mr. [redacted] several times and have left voicemails but have not had a response as of February 5, 2016. I am mailing him a copy of the prescription attached with the information he had requested although the measurement is to be taken by the place of business that he is purchasing his additional glasses from.I hope this answers any questions you may hovq concerning this complaint, if I may me of further assistance, please contact me at [redacted] [redacted]Ellie [redacted]Director of Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Mr. [redacted] brought his son [redacted] in to our Richmond Dr. Tavel office on March 5, 2012 for an eye examination and glasses. At that time they presented [redacted]'s [redacted] insurance card to be billed for the services and materials. We received a denial from [redacted] Stating [redacted] had other...
insurance that needed to be billed first as the primary insurance. We sent a letter requesting this information to Mr. [redacted] at [redacted]. We obtained this information from the patient registration form that Mr. [redacted] had filled out and signed on March 5, 2012. I have attached a copy of the form and one from 2010 that both had the same address on as [redacted] had been a previous patient. We subsequently sent a 2nd and a 3rd and final notice to that same address and did not receive any responses. I have attached copies of the letters that were sent. In September of 2012 the account was turned over to collections at [redacted]. I have confirmed with them that they have not responded to their statements either and the last communication they had with them was on February 20, 2013. Mrs. [redacted] states that she contacted our office and spoke with the new manager Emily. The manager of our Richmond office is Regina and has been for over 20 years. Mrs. [redacted] did speak with Emily but unfortunately she had contacted the New Castle Dr. Tavel office who told her that since the account was over a year old that it was beyond the insurance filing limit of one year and there was nothing that could be done and they would be responsible for the amount owed. Mrs. [redacted] then contacted our customer service rep who explained the same thing to her. It has now been 4 years since the services have been rendered and the patient has had his glasses. The account remains in collection at this time with [redacted] and the amount is still owed. Mr. [redacted] did sign the terms of sale on the patient registration form that also states that they are responsible for any charges not covered by the insurance. Had they responded to our letter that Mrs. [redacted] told our customer service rep Andrea she had received them but thought the insurance paid on the account we would not have turned the account over to collectiions and were willing to make payment arrangements per our letter. Dr. Tavel's pursued every option to obtain the information needed to bill the primary insurance per [redacted]. Without the information [redacted] kept denying the claim so it became the responsible parties for the balance owed. We also only billed them for what we would have received from the insurance company had we been given the information to bill the primary insurance. Mr. [redacted] does need to contact [redacted] Services at 317-844-5103 to make payment arrangements. If you have any further questions, please contact me at 317-924-1300 X 100. thank you, sincerely Ellie T[redacted]/;Director of Operations
[redacted] was in our New Castle office on June 13, 2015. After numerous remakes and rechecks with the Doctor we have been unsuccessful in fit her with a pair of glasses she can see out of clearly and we are in the process of refunding her the amount in which she paid of $199.99 by credit...
card. I have spoke with [redacted] and she will be in contact with the Revdex.com to correct the amount of which she was requesting. We are also refunding her insurance company in the amount of $99.84 of which they paid on her glasses as well. This matter has been successfully resolved between Dr. Tavel and [redacted] as of today's date of 12-21-2015. If you should have any questions, please feel free to contact me at [redacted].Sincerely, Ellie [redacted]Director of OperationsDr. Tavel Family EyeCare317-924-1300 X 162
[redacted] was in our New Castle office on June 13, After numerous remakes and rechecks with the Doctor we have been unsuccessful in fit her with a pair of glasses she can see out of clearly and we are in the process of refunding her the amount in which she paid of $by credit card I have spoke with [redacted] and she will be in contact with the Revdex.com to correct the amount of which she was requesting We are also refunding her insurance company in the amount of $of which they paid on her glasses as wellThis matter has been successfully resolved between DrTavel and [redacted] as of today's date of 12-21- If you should have any questions, please feel free to contact me at [redacted] ***.Sincerely, Ellie [redacted] Director of OperationsDrTavel Family EyeCare317-924-X
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
*** *** was seen in our Zionsville office on 11-14-for an eye examination and glasses Her Daughter *** did phone the next day and cancel the second pair of glasses The total paid was $of which $was for the second pairShe was to be refunded $
I apologize for the inconvenience we have caused in the delay of the refund The amount of $was credited to her card as of today, January 14, Please allow to hours to appear on her bank card depending on who she banks with. If you have any further questions, please contact me at *** * *** Sincerely, Ellie ***Director of OperationsDrTavel Family EyeCare
I am responding to a complaint filed with your office on January 28,, 2016. Mr. [redacted] was examined and fit with glasses at our West 86th street Dr. Tavql office on January 6, 2016. A copy of his prescription was given to him at the time of the examination. Ihe pupillary distance measurements that he...
requested is not part of the eye examination and it Is the responsibility of the dispensing optician to take this measurement each time at the place of where the patient is purchasing the glasses. This was explained to him when he called requesting the informat on.I have enclosed a copy of Mr. [redacted] prescription which now states what his Pupillary Distance is for both far and near for the measurement that the dispensing optician measured for his glasses with Or. Tavel office.I have tried calling Mr. [redacted] several times and have left voicemails but have not had a response as of February 5, 2016. I am mailing him a copy of the prescription attached with the information he had requested although the measurement is to be taken by the place of business that he is purchasing his additional glasses from.I hope this answers any questions you may hovq concerning this complaint, if I may me of further assistance, please contact me at [redacted] [redacted]Ellie [redacted]Director of Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Mr. [redacted] brought his son [redacted] in to our Richmond Dr. Tavel office on March 5, 2012 for an eye examination and glasses. At that time they presented [redacted]'s [redacted] insurance card to be billed for the services and materials. We received a denial from [redacted] Stating [redacted] had other...
insurance that needed to be billed first as the primary insurance. We sent a letter requesting this information to Mr. [redacted] at [redacted]. We obtained this information from the patient registration form that Mr. [redacted] had filled out and signed on March 5, 2012. I have attached a copy of the form and one from 2010 that both had the same address on as [redacted] had been a previous patient. We subsequently sent a 2nd and a 3rd and final notice to that same address and did not receive any responses. I have attached copies of the letters that were sent. In September of 2012 the account was turned over to collections at [redacted]. I have confirmed with them that they have not responded to their statements either and the last communication they had with them was on February 20, 2013. Mrs. [redacted] states that she contacted our office and spoke with the new manager Emily. The manager of our Richmond office is Regina and has been for over 20 years. Mrs. [redacted] did speak with Emily but unfortunately she had contacted the New Castle Dr. Tavel office who told her that since the account was over a year old that it was beyond the insurance filing limit of one year and there was nothing that could be done and they would be responsible for the amount owed. Mrs. [redacted] then contacted our customer service rep who explained the same thing to her. It has now been 4 years since the services have been rendered and the patient has had his glasses. The account remains in collection at this time with [redacted] and the amount is still owed. Mr. [redacted] did sign the terms of sale on the patient registration form that also states that they are responsible for any charges not covered by the insurance. Had they responded to our letter that Mrs. [redacted] told our customer service rep Andrea she had received them but thought the insurance paid on the account we would not have turned the account over to collectiions and were willing to make payment arrangements per our letter. Dr. Tavel's pursued every option to obtain the information needed to bill the primary insurance per [redacted]. Without the information [redacted] kept denying the claim so it became the responsible parties for the balance owed. We also only billed them for what we would have received from the insurance company had we been given the information to bill the primary insurance. Mr. [redacted] does need to contact [redacted] Services at 317-844-5103 to make payment arrangements. If you have any further questions, please contact me at 317-924-1300 X 100. thank you, sincerely Ellie T[redacted]/;Director of Operations
[redacted] was in our New Castle office on June 13, 2015. After numerous remakes and rechecks with the Doctor we have been unsuccessful in fit her with a pair of glasses she can see out of clearly and we are in the process of refunding her the amount in which she paid of $199.99 by credit...
card. I have spoke with [redacted] and she will be in contact with the Revdex.com to correct the amount of which she was requesting. We are also refunding her insurance company in the amount of $99.84 of which they paid on her glasses as well. This matter has been successfully resolved between Dr. Tavel and [redacted] as of today's date of 12-21-2015. If you should have any questions, please feel free to contact me at [redacted].Sincerely, Ellie [redacted]Director of OperationsDr. Tavel Family EyeCare317-924-1300 X 162