La Costa Dentistry & Orthodontics

August 28, Revdex.com [redacted] ***Viewridge Ave #200San Diego, CA 92123-6199RE: [redacted] CASE ID NO.: [redacted] Dear Ms***, This letter is regarding Ms [redacted] ’s response that she was not satisfied with our response to herconcernsWe truly regret that Ms [redacted] is dissatisfied; however, as previously stated, the $specialMs [redacted] has refered to is a special for a regular prophylaxis (cleaning)However, Ms [redacted] was diagnosed with Type II periodontal diseasePlease be aware, there are several types ofcleanings that may be disgnosed for a patientThe type of cleaning diagnosed is based solely onthe patient’s presenting condition at the time of the examinationIt was determined that thetreatment needed to address Ms [redacted] ’s periodontal desease was periodontal scaling and rootplanningAs such, she was not eligible for the special in question as a prophylaxis would not bethe best course of treatment for her presenting conditionIt is important to note that all treatment recommendations and their associated financialresponsibilities were discussed with Ms [redacted] before the treatment was providedMs [redacted] signed an Informed Consent indicating she was aware of the treatment being recommended.Additionally, Ms [redacted] signed a Financial Arrangement indicating she was aware of andaccepted the financial responsibility for these servicesIn summary, we made every effort to insure Ms [redacted] was aware of the type of treatmentneeded, the reason behind the diagnosis and all associated costs relative to the sameMs [redacted] authorized; by her signature on the Financial Arrangement, the treatment that was recommendedand confirmed that she understood her financial responsibilities for the same before the serviceswere renderedAs such, a refund is not warrantedIf Ms [redacted] has further questions regardingher financial responsibility we would be happy to speak with herRespectfully, La Costa Dentistry and Orthodontics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The service was a teeth cleaningI believe I was a victim of elder financial abuseSeniors are vulnerable to exploitation I feel this is a case of deception, and I was prey for greedDr[redacted] 's misrepresented herself in her advertisement brochure as belonging to the American Dental AssociationThis was advertisement which I verified on July 23,She also advertised digital x-Rays and teeth cleaning for $Dr[redacted] does not practice "Good faith"She is a predator who has practiced a scam on an elderly personA teeth cleaning is a teeth cleaning and nothing moreMy past dentist and hygienist always complemented me on the way I take care of my teethIf verification is needed please contact Dr [redacted] located in Vista CaHis number is [redacted] ***I have been a patient of Dr[redacted] for yearsHowever when I retired from the education field my insurance changedIf I didn't have insurance I was told that I would have been charged an additional $1,When I entered La Costa dentistry and orthodontics office I was charged a $dollar co-pay in addition to the $For a total of $out of pocketThis business has engaged in senior fraudDr [redacted] 's has practiced misrepresentationThis doctor preyed on a vulnerable senior I paid Dr [redacted] office because I made a bad decision when I went home and had time to think about this dental transaction I knew I had been taken advantage of in this situationThe facts are in your possession Revdex.com if more information is needed I gladly send itNobody wants to be made to feel duped A reasonable person would conclude that this is economic fraud Sincerely, [redacted]

Dear Ms***,Customer service is important to La Costa Dentistry and Orthodontics and we strive to ensureour patients are happy with all aspects of treatmentAs a principal part of our commitment tocustomer service we make every effort to insure each patient understands the treatmentrecommended as well as the associated financial responsibility.With regard to the $special Ms [redacted] has refered to, this special is for a regularprophylaxis; however, Ms [redacted] was diagnosed with Type II periodontal diseaseAs such, shewas not eligible for the special in questionIt is important to note that all treatmentrecommendations and their associated financial responsibilities were discussed with Ms [redacted] before the treatment was providedMs [redacted] signed an Informed Consent indicating she wasaware of the treatment being recommendedAdditionally, Ms [redacted] signed a FinancialArrangement indicating she was aware of and accepted the financial responsibility for theseservices.In summary, Ms [redacted] authorized the treatment that had been rendered and understood herfinancial responsibilities for the same before the services were renderedAs such, a refund is notwarrantedIf Ms [redacted] has further questions regarding her financial responsibility we wouldbe happy to speak with her.Respectfully,La Costa Dentistry and Orthodontics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The service was a teeth cleaningI believe I was a victim of elder financial abuseSeniors are vulnerable to exploitation I feel this is a case of deception, and I was prey for greedDr.***'s misrepresented herself in her advertisement brochure as belonging to the American Dental AssociationThis was advertisement which I verified on July 23,She also advertised digital x-Rays and teeth cleaning for $Dr.*** does not practice "Good faith"She is a predator who has practiced a scam on an elderly personA teeth cleaning is a teeth cleaning and nothing moreMy past dentist and hygienist always complemented me on the way I take care of my teethIf verification is needed please contact Dr*** located in Vista CaHis number is *** *** ***I have been a patient of Dr.*** for yearsHowever when I retired from the education field my insurance changedIf I didn't have insurance I was told that I would have been charged an additional $1,When I entered La Costa dentistry and orthodontics office I was charged a $dollar co-pay in addition to the $For a total of $out of pocketThis business has engaged in senior fraudDr***'s has practiced misrepresentationThis doctor preyed on a vulnerable senior I paid Dr*** office because I made a bad decision when I went home and had time to think about this dental transaction I knew I had been taken advantage of in this situationThe facts are in your possession Revdex.com if more information is needed I gladly send itNobody wants to be made to feel duped A reasonable person would conclude that this is economic fraud. Sincerely,*** ***

August 28, 2015Revdex.com[redacted]4747 Viewridge Ave #200San Diego, CA 92123-6199RE: [redacted] CASE ID NO.: [redacted]Dear Ms. [redacted],This letter is regarding Ms. [redacted]’s response that she was not satisfied with our response to herconcerns.We truly regret that Ms. [redacted] is dissatisfied; however, as previously stated, the $59.00 specialMs. [redacted] has refered to is a special for a regular prophylaxis (cleaning). However, Ms. [redacted]was diagnosed with Type II periodontal disease. Please be aware, there are several types ofcleanings that may be disgnosed for a patient. The type of cleaning diagnosed is based solely onthe patient’s presenting condition at the time of the examination. It was determined that thetreatment needed to address Ms. [redacted]’s periodontal desease was periodontal scaling and rootplanning. As such, she was not eligible for the special in question as a prophylaxis would not bethe best course of treatment for her presenting condition.It is important to note that all treatment recommendations and their associated financialresponsibilities were discussed with Ms. [redacted] before the treatment was provided. Ms. [redacted]signed an Informed Consent indicating she was aware of the treatment being recommended.Additionally, Ms. [redacted] signed a Financial Arrangement indicating she was aware of andaccepted the financial responsibility for these services.In summary, we made every effort to insure Ms. [redacted] was aware of the type of treatmentneeded, the reason behind the diagnosis and all associated costs relative to the same. Ms. [redacted]authorized; by her signature on the Financial Arrangement, the treatment that was recommendedand confirmed that she understood her financial responsibilities for the same before the serviceswere rendered. As such, a refund is not warranted. If Ms. [redacted] has further questions regardingher financial responsibility we would be happy to speak with her.Respectfully,La Costa Dentistry and Orthodontics

Dear Ms. [redacted],Customer service is important to La Costa Dentistry and Orthodontics and we strive to ensureour patients are happy with all aspects of treatment. As a principal part of our commitment tocustomer service we make every effort to insure each patient understands the treatmentrecommended...

as well as the associated financial responsibility.With regard to the $59.00 special Ms. [redacted] has refered to, this special is for a regularprophylaxis; however, Ms. [redacted] was diagnosed with Type II periodontal disease. As such, shewas not eligible for the special in question. It is important to note that all treatmentrecommendations and their associated financial responsibilities were discussed with Ms. [redacted]before the treatment was provided. Ms. [redacted] signed an Informed Consent indicating she wasaware of the treatment being recommended. Additionally, Ms. [redacted] signed a FinancialArrangement indicating she was aware of and accepted the financial responsibility for theseservices.In summary, Ms. [redacted] authorized the treatment that had been rendered and understood herfinancial responsibilities for the same before the services were rendered. As such, a refund is notwarranted. If Ms. [redacted] has further questions regarding her financial responsibility we wouldbe happy to speak with her.Respectfully,La Costa Dentistry and Orthodontics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The service was a teeth cleaning. I believe I was a victim of elder financial abuse. Seniors are vulnerable to exploitation . I feel this is a case of deception, and I was prey for greed. Dr.[redacted]'s misrepresented herself in her advertisement  brochure as belonging to the American Dental Association. This was false advertisement which I verified on July 23,2015. She also advertised digital x-Rays and teeth cleaning for $59. Dr.[redacted] does not practice "Good faith". She is a predator who has practiced a scam on an elderly person. A teeth cleaning is a teeth cleaning and nothing more. My past dentist and hygienist always complemented me on the way I take care of my teeth. If verification is needed please contact Dr. [redacted] located in Vista Ca. His number is [redacted]. I have been a patient of Dr.[redacted] for 30 years. However when I retired from the education field my insurance changed. If I didn't have insurance I was told that I would have been charged an additional $1,112. When I entered La Costa dentistry and orthodontics office I was charged a $5 dollar co-pay in addition to the $345. For a total of $350 out of pocket. This business has engaged in senior fraud. Dr. [redacted]'s has practiced misrepresentation. This doctor preyed on a vulnerable senior I paid Dr. [redacted] office because I made a bad decision when I went home and had time to think about this dental transaction I knew I had been taken advantage of in this   situation. The facts are in your possession Revdex.com if more information is needed I gladly send it. Nobody wants to be made to feel duped . A reasonable person would conclude that this is economic fraud. 
Sincerely,
[redacted]

August 28, 2015
Revdex.com[redacted]4747 Viewridge Ave #200San Diego, CA 92123-6199RE: [redacted] CASE ID NO.: [redacted]
Dear Ms. [redacted],
This letter is regarding Ms. [redacted]’s response that she was not satisfied with our response to herconcerns.
We truly regret that Ms. [redacted] is dissatisfied; however, as previously stated, the $59.00 specialMs. [redacted] has refered to is a special for a regular prophylaxis (cleaning). However, Ms. [redacted]was diagnosed with Type II periodontal disease. Please be aware, there are several types ofcleanings that may be disgnosed for a patient. The type of cleaning diagnosed is based solely onthe patient’s presenting condition at the time of the examination. It was determined that thetreatment needed to address Ms. [redacted]’s periodontal desease was periodontal scaling and rootplanning. As such, she was not eligible for the special in question as a prophylaxis would not bethe best course of treatment for her presenting condition.
It is important to note that all treatment recommendations and their associated financialresponsibilities were discussed with Ms. [redacted] before the treatment was provided. Ms. [redacted]signed an Informed Consent indicating she was aware of the treatment being recommended.Additionally, Ms. [redacted] signed a Financial Arrangement indicating she was aware of andaccepted the financial responsibility for these services.
In summary, we made every effort to insure Ms. [redacted] was aware of the type of treatmentneeded, the reason behind the diagnosis and all associated costs relative to the same. Ms. [redacted]authorized; by her signature on the Financial Arrangement, the treatment that was recommendedand confirmed that she understood her financial responsibilities for the same before the serviceswere rendered. As such, a refund is not warranted. If Ms. [redacted] has further questions regardingher financial responsibility we would be happy to speak with her.
Respectfully,
La Costa Dentistry and Orthodontics

Dear Ms. [redacted],Customer service is important to La Costa Dentistry and Orthodontics and we strive to ensureour patients are happy with all aspects of treatment. As a principal part of our commitment tocustomer service we make every effort to insure each patient understands the...

treatmentrecommended as well as the associated financial responsibility.With regard to the $59.00 special Ms. [redacted] has refered to, this special is for a regularprophylaxis; however, Ms. [redacted] was diagnosed with Type II periodontal disease. As such, shewas not eligible for the special in question. It is important to note that all treatmentrecommendations and their associated financial responsibilities were discussed with Ms. [redacted]before the treatment was provided. Ms. [redacted] signed an Informed Consent indicating she wasaware of the treatment being recommended. Additionally, Ms. [redacted] signed a FinancialArrangement indicating she was aware of and accepted the financial responsibility for theseservices.In summary, Ms. [redacted] authorized the treatment that had been rendered and understood herfinancial responsibilities for the same before the services were rendered. As such, a refund is notwarranted. If Ms. [redacted] has further questions regarding her financial responsibility we wouldbe happy to speak with her.Respectfully,La Costa Dentistry and Orthodontics