La Crosse Technology Outlet

We contacted Mr [redacted] on July 6, We asked him if he was replying to our emails or sending independent e-mailsWe explained that by using the reply button, the e-mail thread is a continuous attachmentHe believed he was using the reply buttonWe explained we have no record of receiving his e-mails and apologized to himWe respond to all e-mails we receiveUnfortunately we don't know what happened to the e-mails he sent usHe explained his issue to us and we determined that there is a malfunction in the multiplier of his rain displayWe have sent him a new unit free of chargeHe thanked us for getting back to himWe also gave him our toll free number should he experience further problems

We are happy to provide a replacement for the customer as stated under our warrantyWe are not sure why the customer was unable to contact us directlyI have given this complaint to La Crosse Technology Customer Support to resolve the issue and to look into reasons why this customer didn't feel
they were able to contact usWe have a dedicated Customer Support department that helps customer with questions, problems or inquires daily

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory Have received new unit from La Crosse and it seems to work properly.Note that I never would have contacted the Revdex.com had I succeeded getting in touch with a human at La Crosse Technologies by email But, this was not possible
Regards,
*** ***

We contacted the customer and will be sending her a replacement sensor to solve her problemWe also gave her contact information for any further communication

We contacted Mr. [redacted] on July 6, 2015. We asked him if he was replying to our emails or sending independent e-mails. We explained that by using the reply button, the e-mail thread is a continuous attachment. He believed he was using the reply button. We explained we have no record of receiving...

his e-mails and apologized to him. We respond to all e-mails we receive. Unfortunately we don't know what happened to the e-mails he sent us. He explained his issue to us and we determined that there is a malfunction in the multiplier of his rain display. We have sent him a new unit free of charge. He thanked us for getting back to him. We also gave him our toll free number should he experience further problems.

bought a Weather Direct La Crosse unit, My unit just went dead and stopped working. I called to find out they just shut the server off that sends the data to the gateway of the weather direct unit. No notice, no email no nothing yet I was in there system just fine. They never sent an email although they claim they did, none truth. Horrible customer service crying poor me its not their fault bla bla bla. They are La Crosse, they sold me a product, they decided to come out with newer technology so they just unplugged there servers for their exiting older customers. My unit is blank, no info and no longer works at all because they are forcing their customers to buy new their products. Hell will freeze over before they ever see a penny from me.

Review: Unit WS-9004U-IT (rain gauge) has never worked. (It was ordered online from LaCrosse on 21 March 2015.) On arrival (about 24 March), new batteries were installed. Total rainfall on display read 7.00, not 0.00 inches. (24h rain reads correctly -- 0.00.) Batteries checked with meter, unit reset many times. No change. Also, outdoor unit would not communicate amount of rainfall to indoor display unit. (I have used these units for a number of years, and know how to install them, reset them, and check batteries.)

On about 25 March, I sent an online request for help to LaCrosse, and on 30 March got a response from "Brian" with a case number (725,648) and suggestions (check batteries, etc.). Although I had already done everything he suggested, I tried again. No change. On 30 March, citing the case number, I sent a message back to Brian saying more help was needed. I never received a reply. On 16 April, I resent my message of 30 March. I never received a reply to either message.

On about 6 May, I decided to start all over again: I filled out the online form requesting help. On 8 May, I got another message from Brian, with a new case number (732,798), and the same suggestions as before. I sent Brian a message, citing the new case number, saying that the suggestions had not helped resolve the problem. I've heard nothing further from Brian or anyone else at LaCrosse.Desired Settlement: I'd prefer receiving a unit that works. Otherwise I expect reimbursement. Also, I hope that LaCrosse does something to improve communication/customer service -- they should if they expect to have any customers!

Business

Response:

We contacted Mr. [redacted] on July 6, 2015. We asked him if he was replying to our emails or sending independent e-mails. We explained that by using the reply button, the e-mail thread is a continuous attachment. He believed he was using the reply button. We explained we have no record of receiving his e-mails and apologized to him. We respond to all e-mails we receive. Unfortunately we don't know what happened to the e-mails he sent us. He explained his issue to us and we determined that there is a malfunction in the multiplier of his rain display. We have sent him a new unit free of charge. He thanked us for getting back to him. We also gave him our toll free number should he experience further problems.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. Have received new unit from La Crosse and it seems to work properly.Note that I never would have contacted the Revdex.com had I succeeded getting in touch with a human at La Crosse Technologies by email. But, this was not possible.

Regards,

Have purchased several outdoor weather stations from LaCrosse Tech. None of them have lasted more than 2 years. The typical problem has to do with the indoor read out that will not allow the outdoor temp to show up. I have changed the batteries and reset the system to no avail.

I have been told in the past I can send the unit back for servicing. When you add the shipping and the cost of the service, it is easier to just buy a new one, rather than fix the old.

I'm done buying your systems that don't last! Check out the internet questions about your products, it seems to be a constant theme.

I purchased a weather station from LaCrosse Technology that has quit working properly. I think I know what the issue is but wanted some technical support. I have emailed the company once, and have called and left two messages and have received absolutely no response. Prior to this I was a satisfied customer, but the fact that LaCrosse Tech doesn't stand behind their product enough to give at minimum some sort of reply, speaks volumes about their company as a whole. I strongly suggest anyone seeking a weather station or any products similar to what they offer find a different company to support and give their business to, because if you are outside of the warranty period they are done with you. Their site claims they have raving customers that love their technical service, but at this point I have to question the authenticity of such claims.

Horrible customer service. They do not have enough personnel to handle their support calls, hence you can never get a live person and always have to leave voice mails. I have left 4 voice mails in the past 2 weeks, none of which have been answered. They promised to send me out a replacement weather station for a defective one back on Sept. 26, and it is now a month later. Stay away from their products...because you will never get any support from them if you need it!

I contacted La Crosse Technology Dec. 20,2013 about my WS2210 Weather Station that is not working. I was told if

I returned the base station I would receive 45% discount on a new model and they e-mailed me the info as to how to do this.

At the top of the e-mail there is a red box fallowed by "BE CAREFUL! THIS SENDER FAILED OUR FRAUD DETEDTION CHECKS".

We called La Crosse and left a message about this message> After several calls and e-mails sent to La Crosse as of today "1-10-14" No one from La Crosse has returned a call or e-mail. I was going to take there discount and order a new weather station but fear a possible FRAUD when they offer 45% off on a new weather station along with no response from La Crosse it does not sounds good. They did give me a number to refer to "[redacted]".

Can you Help me to get La Crosse to contact me if this is for real.

Thank You