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La Espiga Bakery Inc

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La Espiga Bakery Inc Reviews (2)

Complaint: [redacted]
I am rejecting this response because: This information that they responded with is not the truth. Due to them being so nasty with me I had a family member on the other line as a witness in case they tried to get out of line. They INSISTED that hey had none of my records and that I needed to contact a collection agency. After finding the corporates information I was able to get in touch with their management team. Corporate gave me contact info to the collection agency and they informed me that I DO NOT have a debt with them. ALSO the office assistant did hang up in my face as I was in the phone with her and my family member. I have phone records to prove it and my family is a witness as well. They refused to answer any of my calls for the rest of the day. They need to clear my name if this debt or I WILL continue to move forward. You can not tell me multiple times that I don't have a debt with you and then recant and lie. That is unprofessional and unjust. 
Regards,
[redacted]

Tell us why heThe first call received from Ms. [redacted] was on May 19, 2017 and numerous calls followed through May 22, 2017.  The first conversation was with the leasing consultant she told Ms. [redacted] her ledger was showing a collection balance in the amount of $2,751.85. The manager spoke with...

her on Monday, May 22, 2017 and explained her file was placed in storage by previous management and would contact her as soon as we were able to retrieve the information. Ms. [redacted] called back numerous times demanding the information about her account. The manager explained once again, her file was in storage and it would take some time to retrieve. Ms.[redacted] was ensured we would get back to her quickly. Ms. [redacted] wasn’t pleased with the information she was given. She insisted she didn’t leave a balance and she needed the number to collections. We explained that if she was recently denied credit she could request the collection information from that company and that may speed up the process. She informed us that she had not applied anywhere. Through numerous conversations Ms. [redacted] was told the same thing. The staff in the office was never rude nor hung up Ms. [redacted].   Upon our investigation, we did find she was never turned over to a collection agency by former management.  However, she is responsible for the balance of $2,751.85. A detailed statement of the charges can be provided at her request.  We will be happy to work out a payment arrangement with her.

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Address: 102 N Main St, Garden City, Kansas, United States, 76708-3701

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