La Estrella Furniture

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I have received and deposited the refund check and so long as it does not bounce, will consider this complaint resolved.Thank you so much for being an intermediary to getting this issue resolved Regards, [redacted]

Once again my apologies for delays I have sent check in mail customer should recieve Monday, or Tuesday of next weekFull amount will be refunded $

Will be happy to refund money to customer will send check in mail asapOur apologies as we have never had this challenge beforeAs a new company we try to not have any negative reviews and will strive to better serve our customersSorry for delays on refund and hope all is well with your
kitchen

On 09/8/we deliver two bedroom sets to this costumer, after we delivered and assembled the furniture for him He called us to the store and said that one of the bedroom sets (Twin size 51466) had scratches and looks like it was usedAfter we try explain him that we don't sell
used furniture.I send somebody the same day to check what the problem was, He said that it was used even after He saw that the delivery team took it out of the boxes, He said that it has some letters on it and I explain him that those letters on the back were the item numbers the factory use to handle each item, WE DONT SELL USED FURNITURE . Because I notice that he was really upset and doesn't want anything touched up I authorize to exchange the complete set, we order a new one and went to exchange it on 09/16/15, He didn't like the Headboard of the new set because he notice a little scratch on the back of the Headboard, we received another beds with scratches and I talked to the factory, they said that it was going to be really hard for them to send me one perfect as He wanted it, I talked to his wife *** on 10/6/15 at *** and explain the situation, I told her that they could choose something else and that we will give them full credit for wait they have paid for the 51466, she told me that they don't want me to send anything that wasn't perfect and that she will talk to her husband and call me back, I never received any call, so, we call him again on 10/21/to ***, He was really upset and told *** that he didn't want anything and didn't want us to be calling him again.He called us again on 12/9/and start complaining that we never help him, we went thru all the dates and the days we talked to him and his wife, he didn't want to listen to what we said and he denies telling us that he didn't want us to exchange anything, He now want to return the bedroom set and choose a new one.I called him yesterday at 9:30am *** he didn't answer the phone and doesn't have voicemail, I called today at 9:50am at the same number and didn't answer the phone, I called *** and talk to his wife *** again and she said that she will talk to Mr*** and call me back.It is really hard to help somebody that doesn't want to be help, doesn't want to listen and keeps talking on circles about something that doesn't make sense (saying that the furniture was used after seeing it unassembled on boxes)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Once again my apologies for delays I have sent check in mail customer should recieve Monday, or Tuesday of next week. Full amount will be refunded $633.00

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I have received and deposited the refund check and so long as it does not bounce, will consider this complaint resolved.Thank you so much for being an intermediary to getting this issue resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: The product has already been used.

They sold it at a price as if it was new.

They tried trading the damaged pieces with other pieces that were also damaged

And they also weren't the same. The employes weren't careful with the pieces that were in good condition and they ended up leaving them damaged, we were also missing a piece. After 2 or 3 weeks they tried replacing them again and I didn't want to no more.Desired Settlement: They need to sell brand new and quality products

Business

Response:

On 09/8/15 we deliver two bedroom sets to this costumer, after we delivered and assembled the furniture for him He called us to the store and said that one of the bedroom sets (Twin size 51466) had scratches and looks like it was used. After we try explain him that we don't sell used furniture.