La Fiesta

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business All Town Towing intimidated me into buying a new battery, they did NOT perform a Battery Test to determine the life left in the battery as they are required to do before selling a batteryThey did not use or even bring jumper cablesThe attempted to jump with a portable jumper and I do not have the experitse to know if they even turned the portable jumper on or attached it properlyTwo men coming to jump a car is intimidating and not necessaryWhy would All Town Towing feel it necessary to send men to jmp a car?? My battery was only years old and in June was tested by Acura as "Good"I did not need a new battery but at that point I was out of options and felt intimidated as I previously statedI did not yet receive any check from AAA and does not include the core charge of $because they wanted their battery backI will not do business again with AAA or All Town TowingAAA did not protect me as a member and All Town Towing took advantage of me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have reviewed [redacted] 's complaint and issued a full refund of the cancellation fee deductedThe refund is issued to the method of payment used to join ,so if it was by credit card the refund will be to that cardBy way of explanation, the Club has had an issue with members that join the Club when they need roadside assistance services and cancel promptly thereafterThe policy is intended to defray the expenses associated with the production and mailing of the plethora of materials generatedThis was clearly not the situation with [redacted] 's household so we refunded the cancellation charge.Sincerely,Marta G [redacted] General Counsel

The above referenced complaint was forwarded to my attention as counsel for AAA Northeast (“The Club”)The member is correct that we typically charge a $cancellation fee per personHowever, on November *, we processed a refund of these cancellation fees as a goodwill gestureAccordingly, we consider this complaint closed

Revdex.com:To clarify: When I originally tried to have the business remove our mailing address from their solicitation list, I was told that I could only remove my name and address, not my husband's They insisted that he would have to call separately and have his information removed The customer service representative was adamant If they have indeed removed his name, my name, and our address from their promotions, then I am satisfied with the resolution Should we again receive mailings from them, I would ask that this complaint be reopened I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you for your intervention Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Please withdraw this complaint I've made against AAAI've called themIt's been resolved (half way)They were great.Thank you so much Sincerely, [redacted]

The above referenced complaint was forwarded to my attention as counsel for AAA Northeast (“ [redacted] ***”)The member was reimbursed for [redacted] for a police-requested tow to R.J.TMotorist Services, Inc (“RJT”) – in independent service provider that provides roadside assistance for Club members, but is not part of AAA NortheastAs mentioned in the complaint, RJT repaired a fuel pump in the member’s car, and has confirmed this repair to [redacted] ***The complainant requested that RJT examine other issues with the car, and RJT informed the complainant that there would be a fee for the labor associated with such diagnostic testsPrior to receipt of this complaint, Club representatives had discussed the issue with the member multiple times, despite the complainant sometimes calling and refusing to give her nameA Club counselor advised the member that she could submit a bill for reviewA Member Relations Supervisor left a voicemail for the member on September **, advising her that per [redacted] ***’s Field Representative, RJT had not yet done a diagnostic test, and that she could choose to take her vehicle out of their shop at no charge; but if she did want them to diagnose the problem, they could charge herThis voicemail was not returnedSubsequent to the receipt of this complaint, Club representatives again reached out to the member, who said that her trunk light was lit, but gave no specific indication of other problems with the vehicleA Member Relations Supervisor advised her to obtain a repair estimate from a mechanic other than RJT and to send it to [redacted] for reviewThe complainant hung up on the Supervisor during this conversation multiple timesAAA and its affiliates cannot control the manner in which independent contractors provide roadside assistance [redacted] is not liable for any claims, damages, causes of actions, suits, or demands (“Damages”) arising out of any act or omission of its independent contractorsAll Damages are the responsibility of the independent contractorIn the event of a dispute between an independent contractor and a member, [redacted] may assist by mediating the dispute, in its sole discretion, but is not responsible for the actions of its independent contractorsAccordingly, we are unable to offer a refundThe member has so far rebuffed [redacted] ***’s efforts to facilitate constructive discussions between the complainant, [redacted] ***, and RJT [redacted] remains willing to discuss these issues at the member’s convenienceAccordingly, we consider this complaint closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I appreciate the refund of my $the response from AAA is either misinformed or deceptive I was a AAA Plus member for all but the first two years You only can become a Plus member after a certain period of time during which you show that you have not abused the regular policyAccording to the AAA response the $cancellation fee should never apply to a AAA Plus member, or to any member who has had the policy for over a certain period of time If you have had the policy for two years you didn't obtain it to take advantage of the policy! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This complaint was forwarded to me as Counsel for the ClubClub Field Representatives spoke with the tow truck driver, who asserts that he and another worker arrived at the scene and did in fact attempt to jump the battery multiple timesHe claims that the member watched him during this
process and even got in the car and tried to start it while he attached the cablesHe claims the battery made no sound because it was dead, and the test ended prematurely for the same reasonHe says that the member was puzzled, because the battery had been recently jumped, but whatever the reason, it was dead.He offered to install a new battery, and the member agreed and signed the paperwork.A Club executive in the Member Relations department then spoke with the member, who disagreed with the driver's assertionsTo resolve the situation, we recommended that the member purchase her own battery, and we would collect our battery and reimburse the member for the battery purchaseThis process was completed.On November **, a credit of $was issued to the member for the cost of the battery she bought from usAccordingly, we consider this complaint closed

Revdex.com:At this time, my complaint, ID *** regarding Automobile Club Of New York, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Automobile Club Of New York, Inc. regarding complaint ID ***.Sincerely,*** ***

The above referenced complaint was forwarded to my attention as counsel for AAA Northeast (“The Club”)A Club Supervisor informed the member’s son that two associate members were added to the membership via mailThe Supervisor faxed a copy of the relevant paperwork to the member’s son, who
accepted that the associate members described in the complaint were added Per the complainant’s request, we are cancelling his membership and issuing a prorated refund of $for This refund was processed on July **Accordingly, we consider this complaint closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business All Town Towing intimidated me into buying a new battery, they did NOT perform a Battery Test to determine the life left in the battery as they are required to do before selling a batteryThey did not use or even bring jumper cablesThe attempted to jump with a portable jumper and I do not have the experitse to know if they even turned the portable jumper on or attached it properlyTwo men coming to jump a car is intimidating and not necessaryWhy would All Town Towing feel it necessary to send men to jmp a car?? My battery was only years old and in June was tested by Acura as "Good"I did not need a new battery but at that point I was out of options and felt intimidated as I previously statedI did not yet receive any check from AAA and does not include the core charge of $because they wanted their battery backI will not do business again with AAA or All Town TowingAAA did not protect me as a member and All Town Towing took advantage of me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed [redacted]'s complaint and issued a full refund of the cancellation fee deducted. The refund is issued to the method of payment used to join ,so if it was by credit card the refund will be to that card. By way of explanation, the Club has had an issue with members that join the Club...

when they need roadside assistance services and cancel promptly thereafter. The policy is intended to defray the expenses associated with the production and mailing of the plethora of materials generated. This was clearly not the situation with [redacted]'s household so we refunded the cancellation charge.Sincerely,Marta G[redacted] General Counsel

Revdex.com:To clarify:  When I originally tried to have the business remove our mailing address from their solicitation list, I was told that I could only remove my name and address, not my husband's.  They insisted that he would have to call separately and have his information removed.  The customer service representative was adamant.  If they have indeed removed his name, my name, and our address from their promotions, then I am satisfied with the resolution.  Should we again receive mailings from them, I would ask that this complaint be reopened.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you for your intervention.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The above referenced complaint was forwarded to my attention as counsel for AAA Northeast (“The Club”). The Club typically charges a member a cancellation fee when a membership is cancelled. This cancellation fee exists, among other reasons, to offset processing costs and to discourage members from...

joining, using potentially costly roadside assistance at the Club’s expense, and immediately cancelling. This policy is outlined in our membership agreement, which can be found on our website at [redacted] The relevant section provides that: “You have the right to cancel your Membership at any time subject to payment of a cancellation fee. If you cancel your Membership, you will only be entitled to a pro rata refund of your Membership fee less any cancellation fee and any other amounts owed. You agree that AAA may offset the cancellation fee and any other amounts owed against any refund that may be due to you.” In response to the complainant’s cancellation of membership, a Club counselor followed these procedures and issued a pro rata refund to the member, less a $10 cancellation fee, for a total of $41.72. That transaction was processed on July **. Nevertheless, we are issuing a refund of $25.28 to the member as a goodwill gesture. The member should receive a check in this amount in two to three weeks. Accordingly, we consider this complaint closed.

The
above referenced complaint was forwarded to my attention as counsel for AAA Northeast
(“The Club”). The member is correct that we typically charge a $10 cancellation
fee per person. However, on November *, we processed a refund of these
cancellation fees as a goodwill gesture. Accordingly,...

we consider this
complaint closed.

The above referenced complaint was forwarded to my attention as counsel for AAA Northeast (“[redacted]”). The member was reimbursed for [redacted] for a police-requested tow to R.J.T. Motorist Services, Inc (“RJT”) – in independent service provider that provides roadside assistance for Club members, but...

is not part of AAA Northeast. As mentioned in the complaint, RJT repaired a fuel pump in the member’s car, and has confirmed this repair to [redacted]. The complainant requested that RJT examine other issues with the car, and RJT informed the complainant that there would be a fee for the labor associated with such diagnostic tests. Prior to receipt of this complaint, Club representatives had discussed the issue with the member multiple times, despite the complainant sometimes calling and refusing to give her name. A Club counselor advised the member that she could submit a bill for review. A Member Relations Supervisor left a voicemail for the member on September **, advising her that per [redacted]’s Field Representative, RJT had not yet done a diagnostic test, and that she could choose to take her vehicle out of their shop at no charge; but if she did want them to diagnose the problem, they could charge her. This voicemail was not returned. Subsequent to the receipt of this complaint, Club representatives again reached out to the member, who said that her trunk light was lit, but gave no specific indication of other problems with the vehicle. A Member Relations Supervisor advised her to obtain a repair estimate from a mechanic other than RJT and to send it to [redacted] for review. The complainant hung up on the Supervisor during this conversation multiple times. AAA and its affiliates cannot control the manner in which independent contractors provide roadside assistance. [redacted] is not liable for any claims, damages, causes of actions, suits, or demands (“Damages”) arising out of any act or omission of its independent contractors. All Damages are the responsibility of the independent contractor. In the event of a dispute between an independent contractor and a member, [redacted] may assist by mediating the dispute, in its sole discretion, but is not responsible for the actions of its independent contractors. Accordingly, we are unable to offer a refund. The member has so far rebuffed [redacted]’s efforts to facilitate constructive discussions between the complainant, [redacted], and RJT. [redacted] remains willing to discuss these issues at the member’s convenience. Accordingly, we consider this complaint closed.

[redacted]
 
[redacted]   The above referenced complaint was forwarded to my attention as counsel for AAA Northeast (“The Club”). The Club typically processes an individual’s request for unwanted solicitations and offers...

by entering their name and address into a suppression list on our intranet system.  Once entered, the request is processed within a few business days.  The complaint references several telephone calls requesting the home address be removed from our mailing list.  Perhaps the request was in process when the second solicitation went out. In any event, we confirm that [redacted] name is on the suppression list.  Accordingly, we consider this complaint closed.                                             ...⇄ Very truly yours,                                               ...⇄ Marta G[redacted]                                         ...⇄ General Counsel   [redacted]
[redacted]