La Grange Home Furnishings

customer came in with her dvd player not working and coins in her radio - the dvd player is part of the radio head system and due to the coins in the radio the unit partially shorted out internally, we removed radio and tried to take out the coins but could not get them onoticed once the radio was removed from the vehicle that the unit had a very bad burning smell (due to the coins in the radio which caused the unit to short out) we installed the unit and explained to the customer the issue-the next day the service manager spoke to the customer and the customer is supposed to bring the vehicle back for him to take another look and see what we can do to help her out She had an appointment for Thursday 10-**-17, but cancelled and has rescheduled for next week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
after the dealership had my car four times they still were unable to fix the car They replaced the screen multiple times and change the wiring, after they gave me the car back and he told me was fixed I've videotaped the problem persisting after they said it was fixed and they told me that this was no proof when I showed it to them and video They said that they needed to see it for themselves to believe it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank for contacting them
Sincerely,
*** ***

AFTER I, MICHAEL F* SERVICE MANAGER SPOKE TO THE CUSTOMER, *** *** I ASKED HIM HOW I CAN MAKE THIS SITUATION RIGHT AND HE ADVISED ME TO REFUND HIS CREDIT CARDAT THAT POINT I IMMEDIATLY CONTACTED *** ROCKVILLE CENTRE BRANCH, AND FROM WHAT I UNDERSTAND THEY PROCESSED THE REFUND ON THE CARD WITHIN MINUTESUNFORTUNATLY *** *** *** DID NOT INFORM US OF HIS CARD BEING SHUT DOWNNOW *** NEEDS TO GO THRU THE PROPER STEPS PRIOR TO PROCESSING ANOTHER REFUND WHICH IS UNDERSTANDABLEPLEASE CONTACT ME IF YOU HAVE ANY QUESTIONS ###-###-#### * ***

[redacted] dropped her Acadia off for service, at that time she signed a repair order, that I attached for review, that says we are not responsible for damage caused beyond our control.  Her servicing on car was finished and her truck was parked on the street, when one of my parking...

attendants saw a red car swipe her Acadia and keep going.  [redacted] was on her way to pick up her vehicle when this happened.  Once she got to our facility we told her to call the police to get a police report for her insurance.   We are going to meet with [redacted] next week, when my service manager returns from vacation to see what we can do to help her out.  If you have any other questions I can be reached at ###-###-####.Ken R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:     My matter with Morrissey Pontiac - GMC isn't resolved as of yet. I was told verbally that I would be refunded. I was told I was refunded back to the card used. I notified them that the bank account was closed. GMC referred me to Christine from [redacted] ###-###-####. After several attempts to contact Christine she told me that the funds went through. I notified [redacted] and was told it would never go through because the account no longer exists.Now I'm being told that she has to notify Corp for the refund. Over the past weeks they have been giving me excuses and for me to wait. [redacted] is suppose to send me something in writing. I haven't received anything as of yet. If possible could you please help me. I don't want to close the case as of yet until I receive my refund. Please feel free to contact me. ###-###-####.Thank You in advance.
[redacted]

customer came in with her dvd player not working and coins in her radio - the dvd player is part of the radio head system and due to the coins in the radio the unit partially shorted out internally, we removed radio and tried to take out the coins but could not get them out-we noticed...

once the radio was removed from the vehicle that the unit had a very bad burning smell (due to the coins in the radio which caused the unit to short out) we installed the unit and explained to the customer the issue-the next day the service manager spoke to the customer and the customer is supposed to bring the vehicle back for him to take another look and see what we can do to help her out.  She had an appointment for Thursday 10-**-17, but cancelled and has rescheduled for next week.

I Michael F[redacted] service director of Morrissey gmc truck have been made aware of the situation with [redacted]. after a conversation with this gentleman we have determined that the rental was charged to him in error and I have contacted the branch manager of the [redacted] who made these...

charges to have them reversed. the branch manager of Rockville Centre [redacted] rent a car understood the error that was made has since refunded the customer the amount he was charged in error. I have contacted [redacted] to advise him and he was pleased with the outcome...

I Michael F[redacted], Service Director of Morrissey GMC Truck am aware of [redacted] concerns on his 2015 GMC terrain. At this point Morrissey GMC has done everything in our ability to repair the truck. We have even gone so far as to call in a field service engineer from general motors to...

assist us to diagnose and repair this vehicle. Since then, although the customer has returned complaining of the same issues, we have not been able to duplicate any of these concerns. We believe the vehicle has now been repaired. However the customer's daughter has expressed many times that she just doesn't like the vehicle anymore and would not want to drive any type of General Motors vehicle at all.Any further correspondence should be directed to General Motors Corporation. The dealership does not make decisions regarding repurchases of new vehicles.  Thank You, Michael F[redacted]Service Director