La Hacienda

Hello,This customer was fully aware of our terms and conditions When placing an order online, customers are prompted with the Terms and Conditions and must check that they have Read, and Agreed to those terms and conditions before placing the orderThis customer contacted us and we refunded the Tool Rental Core Charge, and made an exception for the customer and gave him store credit for the rental fee.From our Terms and Conditions that this customer agreed to:"Returns, Cancellations, and Exchanges on JH Motorsports, IncProducts - Our goal at JH Motorsports, Inc(JHM) is to make sure that the customer is completely satisfied with the part(s) that they ordered Because of our commitment to quality and due to the nature of the products we sell, we do not offer returns or cancellations on any paid for product All orders placed on JHMotorsports.com or over the phone with our Sales and Customer Service Associates are final An order may not be cancelled after confirming checkout and payment."The full terms and conditions can be found on our website here: [redacted] If the Revdex.com has any questions regarding this, please do not hesitate to contact us.***

The company sent Revdex.com a money order in the amount of $to forward to the customer

On the night in question, February 19, 2017, [redacted] entered La Hacienda I, [redacted] , served him, without issue or prejudice, despite previous incidents Weeks before, [redacted] was involved in an altercation with his estranged, abused son, a La Hacienda employee at the time Our employees have the right to feel safe and comfortable at within their work environmentThe presence of [redacted] caused extreme emotional distress to one of our employee, his son Over the last few years, La Hacienda's bartenders, including [redacted] and myself, [redacted] , have seen him less than three timesHes is not a "regular" customer Our building has not been in place for the years he claimed to have been a patron of As to the night of February 19th, Mr [redacted] **was served his beers and made his way over to the corner of our establishment, where a regular patron ( [redacted] ***) and two female customers were sitting I instantly observed their apprehension and extreme discomfort in his presenceI asked him on three occasions to move away from the group Mr [redacted] **claims to have been friends with the two females but has failed to mention either of their names in his complaint He has a reputation within the Merced bar circuit for harassing and objectifying women Mr [redacted] **was also involved in a well publicized legal scandal involving possession and distribution of child pornography As bartenders, we have an obligation to protect our clients the female patrons were obviously uncomfortable and I responded accordinglyAfter my third request for him to move away from the females, he was asked to leave the bar A security staff member, [redacted] , escorted Mr [redacted] **outsideThe females thanked me for removing him from the bar Unfortunately, his dismissal did not end with him being escorted outside He continued to argue with and monopolized the time of [redacted] Upon realizing this, I walked outside and asked Mr [redacted] **to vacate the premises and that the police were being called As to his tab, he was not overcharged We pride ourselves at La Hacienda in our honesty, our experience and our qualifications After being asked to leave, his nearly full beer was discarded(which is policy in our establishment)He SIGNED his tab WITHOUT disputeHis only qualm was with being asked to leave and never return, NOT his bill No mistakes were made by myself or my staff, only Mr [redacted] is at fault for his actions We hope that you take time and consideration in investigating this matterIt is no more than a case of a man who has done wrong and was dealt with in a professional manner and is seeking his own distorted version of justice

Business states that the consumer core charge has been refunded

I am rejecting this response because:The tools being order from this JH supossed to arrive in days after being orderedFor a job to be perform per costumer request at ** automotive due to the notice send by JH costumer decided to cancel repair.The agreement on JH did not mentioned in any way delays of up to weeks on parts being orderedOther wise costumer could have been advised in advance for this cituation, could have been avoided** proceded in a profesional way in order to satisfy costumer I Pesonally called and ask for tool kit, asked how do I Order was told to create and account wich was done, how long would it take to get tool answer based on my location days from order, then called again to select proper shipping they advised of *** would be the best wich was done. JH offer credit witch was declined for reason that parts/supplys they offer are not used often by my shopAlso offer restocking fee witch was also declined, seemed unfer for ** because this tool does not qualify for restocking fee since it never was send out of JH posesion. As of 6/01/ ** Automotive has not received the refound that JH is mentioning on their response to this claimFor the rental deposit of tool. Revdex.com is welcome to ask any questions on regards of this claim

Hello, I apologize for the delayed response This customer has been refunded on July 27th.REFUND COMPLETE.Payment Sent (Unique Transaction ID # ***)Sent to: *** *** (The recipient of this payment is Verified)Email: ***Amount sent: -$1,
USDFee amount: $USDNet amount: -$1,USDDate: Jul 27, 2016Time: 11:06:PDTStatus: CompletedSubject: You have sent $1,USD to *** *** with ***Note: Refund for core on INV 48226Funding Type: *** BalanceFunding Source: $1,USD - *** Accoun

On May 3rd @ approximately 0800hrs, I visited the BPL Plasma Donation at located at East Fowler Avenue, Temple Terrace, Florida I donated my blood to the center, but they failed to pay me $for the donationAs a consumer I reached out to BPL Plasma advising them that I have not received my payment of $I called and revisited the bpl plasma again advising the supervisor on duty (caucasian tall medium short blonde hair) that I haven't received my fundsI explained to the supervisor that Citibank card repstated there were no funds deposited to my bpl plasama cardI continued to call both citibank bpl card and bpl plasma donation center and each company continue to blame one another back and forthMean while I am still unpaid for my services on May 3rdI requested for citibank to escalate my issuecitibank escalated my concerned/issue to bpl plasma donationsPer citibank that bpl plasma has not replied to their email of escalation In addition, whenever a c

The shipping estimation provided on our website only states how long transit takes from our location to theirs once the item is picked up from our facility We ALWAYS recommend to customers that they need to wait until they receive parts before scheduling labor. Once the customer placed the order, our parts department notified the custom right away of the delay (in under hours). We offered to refund the core charge, as we have the parts in possession and issue the $for the actual rental cost to store credit towards future orders. We are not charging this customer a restocking fee. If there is any additional information you would like, please let me know! ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: La hacienda (LH2) spent most of their response in epithetical hyperbolic accusations, as to obfuscate the real issue of the complaintSome of the minutiae LHdescribed in its response was extraneous to a resolutionAs of the initiation of the complaint on 3/1/17, I have arduously requested that LHpreserve the security tapes from the night of 2/19/I have made this request approximately times, because I suspected that a response might involve some attempt to discredit me as a person, due to the incidental fact that an employee of LHis my sonIn LH2's response to the Revdex.com complaint, there is no mention, and there has been no mention to me personally that LHpreserved, viewed or otherwise validated the veracity, throug independent means, of any inappropriate actions by myself or the accuracy of my bill that nightThe simple response of "We pride ourselves at La Hacienda in our honesty, our experience and our qualifications", is not a an objective production of factsI strongly hold to my claim that I did not act inappropriately on the night of 2/19/AND that I was overchargedMy bill of $was and is wholly inaccurate, for what I ordered. I strenuously request once again that LHreview and/or send The Revdex.com a copy of the security tapes of the night of 2/19/so that they my be independently verified. Though as to address the reliability of testimony proffered by LHin its response, I will address the claim that about an 'altercation' between myself and 'Employee' ***, this too is a statementA few weeks before 2/19/17, I was at LHwith some friends, and the only peripheral interaction that occurred, was when one of my friends dropped his bottle of beer and it broke on the floor, 'Employee' *** came over to clean it up, as he walked away I told my friend, 'believe it or not, that is my son', my friend then responded 'oh''Employee' *** must have overheard me indicate he was my son, because he soon returned and in a terse manner stated to me "don't ever tell anyone I'm your son". My friend looked over to me, and said, 'sorry buddy', I said it was ok, and we enjoyed the rest of our night....there was no other contact between myself and 'Employee' ***, that night, nor since. I would challenge LHto validate their claim of ANY altercation involving me at their establishmentSome background as to this issue will actually address 'Employee' *** demeanor AND the fact that I have been a customer of businesses owned by this entity many times over the years, as I stated in my complaintA few years back, at La Hacienda 1, a group of friends and I were there to celebrate a birthday, since I worked as Save Mart, La Hacienda was a frequent stop of ours since it was close by'Employee' ***, who was not an employee a the time, arrived while we were there, a while later as I was writing my name down on the pool table waitlist, 'Employee' *** grabbed me by the throat threw me against the wall and started to choke me, there was no causation for this behavior, as I, nor any of my friends ever approached or addressed 'Employee' *** the entire time we were there'Employee' *** was subsequently removed from the establishment, but stayed outside and continued to cause a commotion because he was 'waiting for me', so security escorted us out so we could leave safelyThis account can be testified to by many of my friendsAlso, I did not mention the name of my friend whom I walked over to on the night of 2/19/because I did not feel the need to involve any others out of respect for their privacyI will say that her initials are ***and that in my complaint I stated it was one friend AND her sister, (you can reread the complaint) and I hold to not releasing her name now. Though, to once again refute the reliability of the statements offered by LH2, I have attached a picture of a social outing from December 3, which will includes the friend in question on the left hand side of the picture in a purple shirt, and I am on the right hand side of the picture standing up in a black shirt over a white long sleeve shirtI must say, that LHand I may be on the same page as to how to move forward, and that is for the Revdex.com to investigate this issue1) Why has the owner not responded, adequately? 2) After almost dozen requests for preservation of the security recordings for the night of 2/19/17, why has LHnot offered to review them? 3) Is it LH2's policy to try to degrade the character of a customer, whether I have been there time or 1,000, I am a customer and if this has happened to me, it has happened beforeI pondered long and hard whether to file a complaint, against LH2, as I knew that there was the possibility of this devolving into a personal grudge issueI am deeply offended that La Hacienda has decided that in order to defend an accusation of financial misdeeds, it will personally attack a longtime customer of La Hacienda and La Hacienda 2, AND exploit a difficult familial situation of one if its employeesA cursory search of La Hacienda reviews from YELP and FACEBOOK, will indicate the poor satisfaction with this establishment and with the employee ***, in particularThis was a strong motivating factor in filing a complaint against the company with the Revdex.comI have been a manager in several customer service settings, and if there is one thing I know, it is that poor customer service is a problem, but financial anomalies are a disasterI will face whatever I must to attempt to address this issueBecause if it has happened to me, it has happened to many, many others

This customer was taken care of through us.  You can close the complaint. [redacted]Sales and Customer Service Lead

On the night in question, February 19, 2017, [redacted] entered La Hacienda 2.  I, [redacted], served him, without issue or prejudice, despite previous incidents.   Weeks before, [redacted] was involved in an altercation with his estranged, abused son, a La...

Hacienda 2 employee at the time.  Our employees have the right to feel safe and comfortable at within their work environment. The presence of [redacted] caused extreme emotional distress to one of our employee, his son.   Over the last few years, La Hacienda's bartenders, including [redacted] and myself, [redacted], have seen him less than three times. Hes is not a "regular" customer.  Our building has not been in place for the 17 years he claimed to have been a patron of.   As to the night of February 19th, Mr. [redacted]. was served his beers and made his way over to the corner of our establishment, where a regular patron ([redacted]) and two female customers were sitting.  I instantly observed their apprehension and extreme discomfort in his presence. I asked him on three occasions to move away from the group.   Mr. [redacted]. claims to have been friends with the two females but has failed to mention either of their names in his complaint.   He has a reputation within the Merced bar circuit for harassing and objectifying women.  Mr. [redacted]. was also involved in a well publicized legal scandal involving possession and distribution of child pornography.   As bartenders, we have an obligation to protect our clients.  the female patrons were obviously uncomfortable and I responded accordingly. After my third request for him to move away from the females, he was asked to leave the bar.  A security staff member, [redacted], escorted Mr. [redacted]. outside. The females thanked me for removing him from the bar.   Unfortunately, his dismissal did not end with him being escorted outside.  He continued to argue with and monopolized the time of [redacted].  Upon realizing this, I walked outside and asked Mr. [redacted]. to vacate the premises and that the police were being called.   As to his tab, he was not overcharged.  We pride ourselves at La Hacienda 2 in our honesty, our experience and our qualifications.  After being asked to leave, his nearly full beer was discarded(which is policy in our establishment). He SIGNED his tab WITHOUT dispute. His only qualm was with being asked to leave and never return, NOT his bill.  No mistakes were made by myself or my staff, only Mr. [redacted] is at fault for his actions.   We hope that you take time and consideration in investigating this matter. It is no more than a case of a man who has done wrong and was dealt with in a professional manner and is seeking his own distorted version of justice.

The company sent Revdex.com a money order in the amount of $15.25 to forward to the customer.

Hello,This customer was fully aware of our terms and conditions.  When placing an order online, customers are prompted with the Terms and Conditions and must check that they have Read, and Agreed to those terms and conditions before placing the order. This customer contacted us and we...

refunded the Tool Rental Core Charge, and made an exception for the customer and gave him store credit for the rental fee.From our Terms and Conditions that this customer agreed to:"Returns, Cancellations, and Exchanges on JH Motorsports, Inc. Products - Our goal at JH Motorsports, Inc. (JHM) is to make sure that the customer is completely satisfied with the part(s) that they ordered.  Because of our commitment to quality and due to the nature of the products we sell, we do not offer returns or cancellations on any paid for product.  All orders placed on JHMotorsports.com or over the phone with our Sales and Customer Service Associates are final.  An order may not be cancelled after confirming checkout and payment."The full terms and conditions can be found on our website here: [redacted]If the Revdex.com has any questions regarding this, please do not hesitate to contact us.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]