La Jolla Florist

Hello! The customer information given here might not be the recipient's name and in that case, we cannot locate the subject order recordThe customer name provided in this complaint is most likely the sender's who had worked through a flower network ( [redacted] *** [redacted] ...)In a case like this, there is a sending florist that the sender (customer in this case) has gone to, and then a filling florist (in this case us) that has prepared and delivered the arrangementIf Ms [redacted] had placed the order, she must be the senderThe orders we receive online from various floral networks do not include the sender's information, but only the recipient's information.Please provide us the recipient's name, address and delivery date so that we can pull this order and process our own investigation to respond properly to this case.Regards, [redacted] La Jolla Florist' Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not have a credit in my account and am willing to pull my bank records to prove itI have now involved my bank, who will get involved if the credit does not appear in my account by 5/27/If they did in fact "refund" the card ending in ***, the transaction did not go through Regards, [redacted]

Please respond to our response sent on 1/2/at 12:PMOnce again, we still need the recipient's info to open this investigation(Recipient's name, address & delivery date).Thanks, [redacted] BusinessDate Sent: 1/2/12:39:PMHello! The customer information given here might not be the recipient's name and in that case, we cannot locate the subject order recordThe customer name provided in this complaint is most likely the sender's who had worked through a flower network ( [redacted] ***)In a case like this, there is a sending florist that the sender (customer in this case) has gone to, and then a filling florist (in this case us) that has prepared and delivered the arrangementIf Ms [redacted] had placed the order, she must be the senderThe orders we receive online from various floral networks do not include the sender's information, but only the recipient's information.Please provide us the recipient's name, address and delivery date so that we can pull this order and process our own investigation to respond properly to this case.Regards,***La Jolla Florist' Manager

Just contact the FTD for the credit of $which was issued on May 12/and again they telling me the credit was issued,this is the phone number [redacted] and contact person's name is ***I can fax a copy if there if you can provide the fax no***La Jolla Florist Prospect, Suite # 110La Jolla, CA 92037(858) 454-or (800) 448-5553Website: www.lajollaflowershop.comLike us on Facebook: www.facebook.com/lajollaflorist

*** ** *** *** ***Date: Fri, May 26, at 8:AMSubject: Re: You have a new message from your Revdex.com regarding complaint #***To: Revdex.com This order was filled as requested,a birthday cake arrangement,not a vase
arrangement that customer claim, she placed this order on line on May 24th for the same day delivery, we did the our best and made the arrangement and delivered the same day,the only different was the container and since we were out of the container shows on the picture ( white plastic ) we used a glass container which is more expensive, she keep calling and screaming over the phone that you delivered a vase arrangement, not the birthday cake arrangement, I asked if you have the recipient phone number to confirm with her,she deny to gave us the phone number, then we did find the phone number and called and left a message for them to call us back if you did not received a birthday cake arrangement, but they did not call us,so they confirm they got the correct arrangement .We do have their phone number also we do have the picture of the arrangement that we deliveredWe did send all the document to our legal department for this issueRegards, *** ***/owner La Jolla Florist Ivanhoe Avenue, Suite 108La Jolla, CA 92037(858) 454-4299 or (800) 448-5553Website: www.lajollaflowershop.com*** ** ** *** ***

Hello! Thanks for providing us the recipient's nameWe have pulled the order and the delivery log going to "*** ***"This order was received in our shop on 12/24/at 10:33:AM Pacific Time (local time)Please note that 12/was on Christmas Eve when the flower inventory was not completely perfect after passing a very busy flower holidayMany stores are even closed on 12/24. For that reason, the beautiful arrangement that was sent had a few substitutions in the actual flowers selectedThis order was delivered the same day on 12/at 1:PMIt was signed for by "** ***"When we received the complaint, we immediately sent another order on that afternoon before closing the shop on our last truckThis second arrangement was delivered to the same address to "*** ***" at PMThis time the signature on the delivery log is "***. So we have filled the order twiceThe order arrived at our store was for a total of $(not $that the customer refers, too)We would be glad to send you a copy of the order received with a time stamp showing the total of $which includes $delivery chargeSo in reality, the order was only for $The invoice that *** *** ** had provided, did not end up in our storeThis transaction she entered to was through *** which is a warehouse of sending florists onlyThey charged all the additional fees and kept those with them; they do not send the complete amount to us the sending floristsAlso, we do not understand why *** *** ** claims that we have not re-deliveredWe are not sure what else we could have done to satisfy this customerWe have already lost money on this late order as it was filled twice and delivered twice on a super busy dayAnd finally, the order that arrived in our store was from someone name ***Again, we do not understand why the sender has changed her name to *** **What is being hidden here?Please see the attached delivery log for the two rows with an * at the end of the lineThese are the two deliveries to "*** ***" on 12/24, the first and then the redelivery.Regards,*** ***Manager - La Jolla Florist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.La Jolla Florist I believe is not telling the truthThey delivered the flowers correctly the first time but we never received further deliveries after thatMy father in law was at home all day and did not receive a second bouquetIt is a lie that a second delivery was made or the florist's deliverer delivered it to the wrong houseI have no idea who these other people areI have never fabricated my name but wanted to stay anonymous concerned about the florist coming after meI was correct because I received a threatening phone call on Friday and I have high suspicion that it was someone from the floristI'm having the police investigate this and have spoke with other people who have complained about this florist with similar negative results.
It mades me very sad that I cannot work out this issue with the floristI'm very upset that they are fabricating information and have no remorse or desire to work things out with meThey have not reached out to me personally or apologized.Regards,*** **

Dear Revdex.com,[redacted] is threatening our business. An unhappy customer will either ask for a redelivery or a refund. We are not sure what else to respond to the continuous fabrications. We would like to bring in our attorney going forward to respond to any future threats from [redacted]. We have not made a call to her or her family and have no idea what these stories are she is creating. La Jolla Florist is not a brand new business, we have been selling flowers in this city for 30 years. Once our attorney is involved, he will initiate his own investigation on [redacted] and her stories.Sincerely,[redacted]Manager

Revdex.com:Yes, when filing my complaint, I used a different name to keep my identity anonymous. I did purchase the flowers through a vendor from La Jolla Florist through my real name [redacted]. Regards,[redacted]

Hello! The customer information given here might not be the recipient's name and in that case, we cannot locate the subject order record. The customer name provided in this complaint is most likely the sender's who had worked through a flower network ([redacted]...

[redacted] ...). In a case like this, there is a sending florist that the sender (customer in this case) has gone to, and then a filling florist (in this case us) that has prepared and delivered the arrangement. If Ms. [redacted] had placed the order, she must be the sender. The orders we receive online from various floral networks do not include the sender's information, but only the recipient's information.Please provide us the recipient's name, address and delivery date so that we can pull this order and process our own investigation to respond properly to this case.Regards,[redacted] La Jolla Florist' Manager

Please note... we gave her credit as soon as she called to complain,She complained about every single issue, color of the roses,color of the vase,and when we called the recipient,she was happy and did not know anything about the complain,! this was a day after big occasion of Mother's day. the same...

day we did give her credit,as you know it takes 48hur. for the bank to show the deposit,during this 2 days we got so many nasty email from her to accusing us and we do save all those email. we are 30 years in this business and never had a customer like her. CREDIT WAS ISSUED ON 5/12/2016 TO THE CREDIT CARD ENDED 6530  FOR $119.87  BY 2:45PM AND REFERENCE NUMBER IS  1029/1 . We do not mind to take a legal action against her for unfair accusation against our business. Regards, [redacted]/owner

Please respond to our response sent on 1/2/15 at 12:39 PM. Once again, we still need the recipient's info to open this investigation. (Recipient's name, address & delivery date).Thanks,[redacted] BusinessDate Sent: 1/2/2015 12:39:24 PMHello! The customer information given here might not be the recipient's name and in that case, we cannot locate the subject order record. The customer name provided in this complaint is most likely the sender's who had worked through a flower network ([redacted]). In a case like this, there is a sending florist that the sender (customer in this case) has gone to, and then a filling florist (in this case us) that has prepared and delivered the arrangement. If Ms. [redacted] had placed the order, she must be the sender. The orders we receive online from various floral networks do not include the sender's information, but only the recipient's information.Please provide us the recipient's name, address and delivery date so that we can pull this order and process our own investigation to respond properly to this case.Regards,[redacted]La Jolla Florist' Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not have a credit in my account and am willing to pull my bank records to prove it. I have now involved my bank, who will get involved if the credit does not appear in my account by 5/27/16. If they did in fact "refund" the card ending in [redacted], the transaction did not go through.
Regards,
[redacted]

Just contact the FTD for the credit of $119.87 which was issued on May 12/2016 and again they telling me the credit was issued,this is the phone number [redacted] and contact person's name is [redacted]. I can fax a copy if there if you can provide the fax no. [redacted]La Jolla Florist 909 Prospect, Suite # 110La Jolla, CA 92037(858) 454-4299 or (800) 448-5553Website: www.lajollaflowershop.comLike us on Facebook: www.facebook.com/lajollaflorist

Review: I ordered flowers online. I did not receive the flowers advertised on the picture. The colors were not even the same. The size was significantly smaller.

When I called to correct this issue, they lied and claimed that they sent another bouquet with the right flowers. I never received them. I called them again. Then they claimed that they were delivered the next day. It never arrived again. I believe they provide poor customer service and should not be a business that's open.Desired Settlement: I would like this company investigated. Based on Yelp reviews which are terrible, I'm not sure why they are still in business. I would like this information to be advertised to other consumers so they don't go through the hassle I did.

Business

Response:

Hello! The customer information given here might not be the recipient's name and in that case, we cannot locate the subject order record. The customer name provided in this complaint is most likely the sender's who had worked through a flower network (FTD, Teleflora, Bloomnet, 800-Flowers, You Flowers, ...). In a case like this, there is a sending florist that the sender (customer in this case) has gone to, and then a filling florist (in this case us) that has prepared and delivered the arrangement. If Ms. Esther Oh had placed the order, she must be the sender. The orders we receive online from various floral networks do not include the sender's information, but only the recipient's information.Please provide us the recipient's name, address and delivery date so that we can pull this order and process our own investigation to respond properly to this case.Regards,[redacted] La Jolla Florist' Manager

Consumer

Response:

Yes, when filing my complaint, I used a different name to keep my identity anonymous. I did purchase the flowers through a vendor from La Jolla Florist through my real name [redacted].

Regards,

Business

Response:

Please respond to our response sent on 1/2/15 at 12:39 PM. Once again, we still need the recipient's info to open this investigation. (Recipient's name, address & delivery date).Thanks,[redacted] Business



Date Sent: 1/2/2015 12:39:24 PMHello! The

customer information given here might not be the recipient's name and

in that case, we cannot locate the subject order record. The customer

name provided in this complaint is most likely the sender's who had

worked through a flower network (FTD, Teleflora, Bloomnet, 800-Flowers,

You Flowers, ...). In a case like this, there is a sending florist that

the sender (customer in this case) has gone to, and then a filling

florist (in this case us) that has prepared and delivered the

arrangement. If Ms. Esther Oh had placed the order, she must be the

sender. The orders we receive online from various floral networks do not

include the sender's information, but only the recipient's information.Please

provide us the recipient's name, address and delivery date so that we

can pull this order and process our own investigation to respond

properly to this case.Regards,[redacted]La Jolla Florist' Manager

Consumer

Response:

Hi,

Review: I ordered a flower arrangement as my mom was in the Hospital. I placed the order with Atascocita Florist in Texas and they sent a wire to LaJolla Florist. My mom took a picture while she was in the hospital to say the arrangement brightens the room. The arrangement that I ordered was called Zien Artistry and the picture did not look like what I ordered. I spoke with [redacted] at Atascocita florist and she stated that the florist did not notify them of a change. After 36 hrs the arrangement was already dying.The flowers were in a plastic container which is not what I ordered. My mom also send me a picture of the dying flowers. I spoke with ([redacted]) with LaJolla florist and she was very rude and would not help me because I did not directly order from her shop. [redacted] stated that LaJolla florist said they delivered five arrangements to my mom and maybe the cards got mixed up;however my mom only received one arrangement. My mom would like to know who the other four arrangements were from as she did not receive them.

[redacted] called on June 19th to say that another arrangement would be sent and asked for my Mom's address and I sent her a text message with all the information including her phone number. I waited until Saturday and still no new flowers. I ordered the flowers on June 11th. Sheri said her policy was that I would need to notify her shop within two days of the dying flowers. Really my mom was in the hospital sick and she was requesting two days notice . [redacted] provided poor customer service. My mom was leaving home on Friday thinking the flowers would be re delivered on Friday and she called the LaJolla Florist and they said they have no flowers to be delivered at her address and was told that she would have to contact the florist in Texas.Desired Settlement: [redacted] said the flowers would be re delivered and they were not;so I would request a refund as I have dealt with this issue way to long.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have attached pictures of the following:

1) Flowers on June 14th

2) Flowers on June 11th-Scripps Memorial Hospital-in a plastic container(which [redacted] states she did not send)

3) Flower arrangement that I ordered from Atascocita Florist, how does this look like what I ordered?

4 & 5-Confirmation of flowers ordered and what I paid for them which is $77.40

Why would LaJolla Florist re deliver flowers on June 13th when I did not complain to Atascocita Florist until June 14th at 1:51 p.m? (I have cell phone records to back up time)

[redacted] called me back on June 16th at 12:31 & 12:43 to discuss the complaint I left a message with Debbie on June 14th as [redacted] had already left for the day.

The first time I talked to [redacted] was June 16th at 5:44 p.m. (Houston) and she requested that I call her back as she was helping another customer. I called back on June 16th again at 5:59 and discussed the complaint with her

and that when I was referred to talk to the Houston florist. I only spoke with [redacted] at LaJolla Florist as she stated that I was screaming and wanted to talk to anyone?

[redacted] called me on June 19th @ 10:18 a.m. and asked me for my mom's home address as the flowers were going to be re delivered. I texted [redacted] at June 19 @ 10:43 a.m. with my mom's address and cell phone.

I thought that the flowers were going to be re delivered on June 19th or maybe the next day, but it never happen. My mom emailed on June 20th and asked what the telephone number was for the florist as she was leaving to go out Friday night and maybe they could deliver on Saturday and she was told they had no flower arrangement to be delivered. My mom also said she would have to call the florist in Houston.

[redacted] called my phone and left a message on July 9th @ 10:04 a.m. thinking she was leaving a message for Atascocita Florist and it was a very interesting conversation.(which I saved)

Regards,

Business

Response:

please note..the original order for [redacted] was a Teleflora order for $61.50 not $77.40 to include a $10.00 delivery charge the item was t81-1a,and it was delivered on June 11Th,after 2 days we got the complain from someone at the hospital and sending florist ,on June 14Th the 2ND order was re-delivered and we did fax proof of both delivery to you. after so many phone call from [redacted] and sending the picture of the arrangement which it was not from our shop and accusing us to have $77.40 which was wrong and we did fax the original invoice to you which was $61.50." THE ORDER WAS CANCELED "and she got her money back. what else we can do? this is a business harassment and we will contact a legal adviser. best regards, [redacted]

BEWARE!!! See other poor ratings on Yelp.

I ordered flowers online to be delivered to my mother-in-law. Not only did we not receive the correct flowers, the size was significantly smaller than advertised. I ordered a large bouquet with sunflowers, orange lilies, roses, and other colorful flowers. I received a small clump of carnations, leaves and other cheap flowers, NOT EVEN THE SAME COLORS AS THE ONE I ORDERED.

Then it gets better...

When I called to complain that this was not what I ordered, they lied and insisted that they dropped off another bouquet with the right flowers. They never did. Then they claimed it got delivered the day after. IT NEVER ARRIVED!!

This is a sham florist. You will be wasting your time, money and efforts ordering from them. Your mother, sister, wife, girlfriend or other significant other will be disappointed .

There are plenty of other florists in the SD area. Don't bother with this one. You'll be sorry. Worst customer service in the world.