La Marina

At this time, I have been contacted directly by La Marina regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They informed me that they were going to look into the issue but never contacted me again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted...

directly by La Marina regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 They informed me that they were going to look into the issue but never contacted me again.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I had a bar tab which totaled $59.90 the tip was $11.00 which I paid for in cash and so states on my receipt. The bartender by the name of [redacted] then proceeded to charge my debit card an additional $11.00 . In the end he walked away with a $22.00 tip on a bill of $59.90, almost have the bill. I would like an investigation into the matter and also have my funds returned to my account.Desired Settlement: I would like my $11.00 refunded and the bartender in question fired.

Consumer

Response:

While it took many weeks to have my complaint resolved by the business in question, the business did correct the error and my funds were returned to me.

At this time, my complaint, ID [redacted] regarding La Marina has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: This complaint involves La Marina’s violations of New York consumer protection laws.

On the evening of August *, 2015, I came to La Marina with a group of five friends. In order to sit down at a table near the waterfront, La Marina employees told us that we had to order a bottle of alcohol from the menu. We agreed to do this and we were placed on a waiting list. My friends and I decided to wait near the beach area and spent around $100.00 cash for drinks. When our table was ready, we were seat and we ordered a bottle of Ciroc Pineapple. Before we received the bottle of alcohol or any service, the La Marina waitress brought the bill and asked for payment. The total was $317.00 for the Ciroc Pineapple bottle, a glass of wine, and the required 20% gratuity. One friend paid for her glass of wine with her debit card. Another friend and I split the remaining money between our two credit cards. After we paid, the waitress brought the bottle of Ciroc Pineapple and juice mixers to our table. We then ordered hookah from the “hookah waiter,” which was $35.00. We were told that the hookah could only be paid in cash, which we paid. After a couple of hours, our hookah needed a refill which we were told would be additional $20.00 cash. We paid the $20.00 cash. As we were waiting for our hookah refill to come, a La Marina employee came over to our table and told us that we had to get up from the table because another reservation needed the table. I explained that we were not finished with our bottle and we should not have to get up after we already spent $500 in the establishment. The employee told me that there was a time limit on the tables and we needed to get up. I then requested to speak to a manager. This employee was very rude and dismissive, so I requested his name so that I could report his behavior to his manager. He informed me that he did not need to provide his name. He also told me that he originally intended to move us to another table, but because of my “attitude” he was no longer going to do this. Shocked by this employee’s conduct, I walked to the hostess booth to request a manager from another employee. The same La Marina employee followed me and told me that there was no manager that was on duty and that I needed to leave the establishment. In the middle of this conversation, the La Marina waitress cleared our table— including our bottle of alcohol, unfinished drinks and the hookah that we had just ordered—and proceeded to seat another party at our table. Again, I asked to speak to a manager and was told even more affirmatively that I needed to leave. I was not causing a disturbance, I was not yelling and I was not cursing. I wanted to get a refund for all the money that we had just spent, given that we were kicked out of our table before finishing the drinks and hookah that we purchased. The employees then asked for the security guards to escort me and my friends out of the establishment. Again, we were not causing a disturbance and simply requesting to speak to a manager. We were told that we had to wait outside of the establishment for the manager. When the La Marina employees saw that we would not leave without speaking to a manager, a man named Zachary S[redacted] came outside. I explained the situation to him and he told me that he was not aware of the events that transpired and that it would be best to email him.

My friends and I were shocked at the treatment we received from La Marina; we were literally kicked out of the establishment like we were thugs or criminals—not at all like customers that just spent nearly $500.00. My friends and I are all practicing attorneys educated at Ivey League schools. We know how to conduct ourselves, and we never engaged in conduct that warranted being publically humiliated and getting kicked out of this establishment. Requesting to speak to a manager is a legitimate request from an unhappy and dissatisfied customer. Requiring customers to pay for products and services that were not fully provided is FRAUD and a violation of N.Y. GBL § 349, which provides that “[d]eceptive acts or practices in the conduct of any business, trade or commerce or in the furnishing of any service in this state are hereby declared unlawful.” We paid a premium on bottle service in order to sit down and enjoy the view of the water. When we inquired about the table service, we were not informed that there was a 2 hour time limit on the tables. Moreover, when I asked the La Marina employee where I could find this 2 hour time limit rule, he told me that it was an “unwritten rule.” This sort of deception is a violation of N.Y. GBL § 350, which provides that “false advertising in the conduct of any business, trade or commerce or in the furnishing of any service in this state is hereby declared unlawful.” If we would have known that there was a 2 hour time limit on the table, we would not have ordered the bottle of alcohol.

La Marina’s conduct is not only an unacceptable business practice, it is a violation of the law. Moreover, the facts show that this conduct was intentional. I intend to not only report this illegal business practice to the New York City Department of Consumer Affairs, I plan to file a civil lawsuit and investigate whether there are other similarly situated plaintiffs injured by La Marina’s deceptive business practices for purposes of a class action. Under N.Y. GBL § 350-e, a private party may bring an action to enjoin unlawful practice, action to recover his actual damages or five hundred dollars, whichever is greater, or both such actions. A court may increase the award of damages to an amount up to three times the actual damages up to $10,000, if defendant willfully or knowingly violated the section. N.Y. GBL § 350-e. A court may award reasonable attorney’s fees to prevailing plaintiff. N.Y. GBL § 350-e. I plan to seek actual damages; interest on said damages; and attorney fees.Desired Settlement: I plan to seek actual damages; interest on said damages; and attorney fees.

Consumer

Response:

At this time, I have been contacted directly by La Marina regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They informed me that they were going to look into the issue but never contacted me again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by La Marina regarding complaint ID [redacted].Sincerely,[redacted]

Review: The waitress asked for my card to start a tab. I told her when she came back that she can bring my card back because I have the cash. At the end of the night she brings me my card and a receipt folded. The next day I realized she charged my card and took the money. Now La Marina won't refund my card back. After they showed me a receipt that shows and signature that you can tell isnt mines. They have cameras in this establishment.Desired Settlement: To be refunded my money back.