Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] *** [redacted]
We're very sorry for this oversight A $reimbursement is being issue forthwith with our renewed apologies for this omission.Thank you for bring this to our attention[redacted] CR Manger, La Mesa RV Center Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I never ever refused to remove my vehicle from the property I even spoke with [redacted] on Monday and [redacted] on Tuesday to arrange the transport of the vehicle off the lotIt is apparent that the dishonesty that this company promotes continues I changed my mind when I tried to trade it in and they reduced the value by $12,which really raised a red flag Is there more damage than they are disclosing? Why, the rush to get the vehicle off the lot? I do not want to go back and forth with my vehicle anymore This company destroyed my tire, right side of the vehicle, water hose panel, blew out the toilet seat and flooded my floor and underbelly of my vehicle (BTW, the manager did not believe me about the water pooling underneath the vehicle and then proceeded to indicate I should use my own insurance) I had to threaten to go to get legal advice That is the only reason that they fixed the vehicle They were negligent for four months and I would not have known the damage if I didn't consult another dealership for advice The lack of integrity even during the repair process continues It is essential to get the vehicle reviewed by a mold specialist on their lot and have pictures taken with my presence of what repairs have been completed It is a reasonable request They also need to be held accountable for any mold repairs that may need to be completed It would take an hour to have the mold specialist come out and take pictures and access whether there is mold presentOn the lot the dealership can't blame me for anything that might be wrong with the vehicle.In addition, they must be held accountable for the loss of time using my vehicle due to their negligence and repair time (minimum of $400) [redacted] indicated that [redacted] will take the vehicle to the storage unit which must be honored and [redacted] indicated that the vehicle will be transported back to Sedona when I find a location.All of these conditions must be honored as they are more than reasonable I have been very patient Remember, since day one this company has damaged my vehicle and delayed my personal joy in using the vehicle on four occasions I had to investigate each an every repair to ensure that the company repaired the vehicle in a quality manner The dealership has destroyed my vehicle four times which reduced the value of the vehicle and delayed my use of it[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have only promised to look into the matter and have not yet promised to fix the problemIt has been almost months that we have been trying to resolve the issue and they have still not promised to fix itWe were told that we would have to wait until the dealer rep came into town to take a look at itSo as of yet, there have been no assurances that the problem will be fixedAll along, La Mesa RV has tried to blow us off (it took them over six months before they even referred us to the manufacturer) so I do not yet trust that they will fix this, until they do Regards, [redacted] ***
Revdex.com:I have been very satisfied with my purchase from La Mesa RV and thank you for the help in resolving this minor issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing the consumer's complaint The consumer in this case is entirely correct in how these events transpired We are absolutely mortified and sorry that she was so inconvenienced and her vehicle so damaged This is not something we wish on anyone However, La Mesa RV has taken all steps to remedy the failings and repair the damage All repairs have been performed at our expense, as it should be The disagreement occurs with what should happen next The consumer's vehicle has been completed for some time now Consumer refuses to retrieve her vehicle Our staff found no evidence of lingering damage or mold However, we have offered the consumer the following: if the consumer will retrieve her vehicle by April 17, 2015, we are willing to reimburse her $toward having her hire her own water damage expert to inspect and review our repair and issue his or her independent report and findings.Moreover, if that expert concludes that further remedial action is warranted, we are prepared to listen and make decisions based on those findings We cannot commit to any action without a firm plan of action in place We want to help But the process must move as we outline Retrieve vehicle Hire water damage/mold expert for inspection Decide on course of action based on expert report.We are prepared to accomplish this.Thank you[redacted] , Customer Relations Manager, La Mesa RV Center Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] *** [redacted]
We're very sorry for this oversight A $reimbursement is being issue forthwith with our renewed apologies for this omission.Thank you for bring this to our attention[redacted] CR Manger, La Mesa RV Center Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I never ever refused to remove my vehicle from the property I even spoke with [redacted] on Monday and [redacted] on Tuesday to arrange the transport of the vehicle off the lotIt is apparent that the dishonesty that this company promotes continues I changed my mind when I tried to trade it in and they reduced the value by $12,which really raised a red flag Is there more damage than they are disclosing? Why, the rush to get the vehicle off the lot? I do not want to go back and forth with my vehicle anymore This company destroyed my tire, right side of the vehicle, water hose panel, blew out the toilet seat and flooded my floor and underbelly of my vehicle (BTW, the manager did not believe me about the water pooling underneath the vehicle and then proceeded to indicate I should use my own insurance) I had to threaten to go to get legal advice That is the only reason that they fixed the vehicle They were negligent for four months and I would not have known the damage if I didn't consult another dealership for advice The lack of integrity even during the repair process continues It is essential to get the vehicle reviewed by a mold specialist on their lot and have pictures taken with my presence of what repairs have been completed It is a reasonable request They also need to be held accountable for any mold repairs that may need to be completed It would take an hour to have the mold specialist come out and take pictures and access whether there is mold presentOn the lot the dealership can't blame me for anything that might be wrong with the vehicle.In addition, they must be held accountable for the loss of time using my vehicle due to their negligence and repair time (minimum of $400) [redacted] indicated that [redacted] will take the vehicle to the storage unit which must be honored and [redacted] indicated that the vehicle will be transported back to Sedona when I find a location.All of these conditions must be honored as they are more than reasonable I have been very patient Remember, since day one this company has damaged my vehicle and delayed my personal joy in using the vehicle on four occasions I had to investigate each an every repair to ensure that the company repaired the vehicle in a quality manner The dealership has destroyed my vehicle four times which reduced the value of the vehicle and delayed my use of it[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have only promised to look into the matter and have not yet promised to fix the problemIt has been almost months that we have been trying to resolve the issue and they have still not promised to fix itWe were told that we would have to wait until the dealer rep came into town to take a look at itSo as of yet, there have been no assurances that the problem will be fixedAll along, La Mesa RV has tried to blow us off (it took them over six months before they even referred us to the manufacturer) so I do not yet trust that they will fix this, until they do Regards, [redacted] ***
Revdex.com:I have been very satisfied with my purchase from La Mesa RV and thank you for the help in resolving this minor issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing the consumer's complaint The consumer in this case is entirely correct in how these events transpired We are absolutely mortified and sorry that she was so inconvenienced and her vehicle so damaged This is not something we wish on anyone However, La Mesa RV has taken all steps to remedy the failings and repair the damage All repairs have been performed at our expense, as it should be The disagreement occurs with what should happen next The consumer's vehicle has been completed for some time now Consumer refuses to retrieve her vehicle Our staff found no evidence of lingering damage or mold However, we have offered the consumer the following: if the consumer will retrieve her vehicle by April 17, 2015, we are willing to reimburse her $toward having her hire her own water damage expert to inspect and review our repair and issue his or her independent report and findings.Moreover, if that expert concludes that further remedial action is warranted, we are prepared to listen and make decisions based on those findings We cannot commit to any action without a firm plan of action in place We want to help But the process must move as we outline Retrieve vehicle Hire water damage/mold expert for inspection Decide on course of action based on expert report.We are prepared to accomplish this.Thank you[redacted] , Customer Relations Manager, La Mesa RV Center Inc