Dear ***, I apologize for not keeping in better touchThe day you filed the complaint was the day that I received all the paperwork that I had been waiting for (the inventories and weight tickets) I got a chance to go over them and compare them item for item with my cube sheet (my inventory list) and I found a couple of discrepanciesI show that you did leave a bedroom set, a futon and a dinning room set, but there were large plastic totes over my estimated totes, bags of cloths and several metal shelf racksI had cartons PBO’s on my estimate and the were so I know that I had totes on my estimate when I checked the inventories there are totes so there are totesThere was a new TV on the inventories that I didn’t have on my estimate also and bags of clothing, metal shelving racksI had a couple on the estimate you have on the inventories, that would wire racks over and a new vacuum Regarding the insurance I sent you your original estimate with the 60cents per pound per ItemWhen I received your sign paper work back you had signed for the upgraded insuranceWhen I called and asked you if you wanted to upgradeYou said yes so I added it to your estimateI have a sign insurance form showing your request for the upgraded insuranceThis changed the estimated cost of your move from 4,to $4, Regarding delivery dates, I originally had this shipment to load May 16th but it was registered to pick up on the 21st of MayYou had contacted me requesting load date change to the 25th the 26th or the 29th because you were having issues with the closing of your home you wanted the 25th of May but that was a holiday and I couldn’t register to load that day, so you picked the 26thThe actual closing date was never discussedWhen your home didn’t close in time for the delivery, and the driver wanted $per [redacted] waiting time, which in comparison to SIT (storage in transit) charges was a more than fair requestHe saved you at least that much if not more in SIT charges, by holding your shipment on his truck Your final bill with waiting time and the GRR discount, I had estimated the weight of your shipment at 7,059lbs the weight came back at 6,a difference of lbsWhen your shipment was registered it came back with higher pricingThis was a not to exceed estimate and felt that it would be wrong to ask you for the additional charges, I couldn’t do that, so we paid out of pocket the additional cost of over $dollars so that we could keep our not to exceed promise to you the customer Thank you for the opportunity to respond to the allegations, I hope that I have answered all the claims to your satisfactionPlease let me know if you have any other questionsI hope you enjoy your new home; I look forward to hearing from you Sincerely [redacted] LA MESA TRANSFER & STORAGE, INCSales-Surveys-Estimates [redacted] | [redacted] DOT | CAL P.U.CT- [redacted] [redacted] *** ** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.1) The first paragraph made very little sense What I gather is that she is stating that what was estimated versus what was actually loaded was way off and incorrect Nothing except the removal of items was changed from what we shared with her at the time of estimate If she failed to estimate properly, how was it that far off? 2) As for the waiting time: not fair The closing date WAS discussed, contrary to her statement Why would I agree to set myself up for a possible extra fee knowing that my date was set at 6/3? I was told by both her and the driver that it was not an issue Yet, once things were loaded, then EVERYTHING seemed to be an issue 3) I do not recall nor did I ask for the added insurance If I failed to read the fine print, that is on me I had attempted to resolve the matters directly with the company They had called me frequently up until the time where money was handed over and then they ignored all communicationThey chose not to respond to me at all until after I had filed the complaint with the Revdex.com I had merely asked for an explanation of the charges since they were so far from my original estimate Regardless of the outcome here, this was HORRIBLE customer service I have moved across the country times in my life and have never had such a poor experience as I had with La Mesa Transfer and Storage Her errors in estimating my cargo and delivery date resulted in a significant added expense They refuse to take any responsibility Regards, [redacted] ***
Dear ***, I apologize for not keeping in better touchThe day you filed the complaint was the day that I received all the paperwork that I had been waiting for (the inventories and weight tickets) I got a chance to go over them and compare them item for item with my cube sheet (my inventory list) and I found a couple of discrepanciesI show that you did leave a bedroom set, a futon and a dinning room set, but there were large plastic totes over my estimated totes, bags of cloths and several metal shelf racksI had cartons PBO’s on my estimate and the were so I know that I had totes on my estimate when I checked the inventories there are totes so there are totesThere was a new TV on the inventories that I didn’t have on my estimate also and bags of clothing, metal shelving racksI had a couple on the estimate you have on the inventories, that would wire racks over and a new vacuum Regarding the insurance I sent you your original estimate with the 60cents per pound per ItemWhen I received your sign paper work back you had signed for the upgraded insuranceWhen I called and asked you if you wanted to upgradeYou said yes so I added it to your estimateI have a sign insurance form showing your request for the upgraded insuranceThis changed the estimated cost of your move from 4,to $4, Regarding delivery dates, I originally had this shipment to load May 16th but it was registered to pick up on the 21st of MayYou had contacted me requesting load date change to the 25th the 26th or the 29th because you were having issues with the closing of your home you wanted the 25th of May but that was a holiday and I couldn’t register to load that day, so you picked the 26thThe actual closing date was never discussedWhen your home didn’t close in time for the delivery, and the driver wanted $per [redacted] waiting time, which in comparison to SIT (storage in transit) charges was a more than fair requestHe saved you at least that much if not more in SIT charges, by holding your shipment on his truck Your final bill with waiting time and the GRR discount, I had estimated the weight of your shipment at 7,059lbs the weight came back at 6,a difference of lbsWhen your shipment was registered it came back with higher pricingThis was a not to exceed estimate and felt that it would be wrong to ask you for the additional charges, I couldn’t do that, so we paid out of pocket the additional cost of over $dollars so that we could keep our not to exceed promise to you the customer Thank you for the opportunity to respond to the allegations, I hope that I have answered all the claims to your satisfactionPlease let me know if you have any other questionsI hope you enjoy your new home; I look forward to hearing from you Sincerely [redacted] LA MESA TRANSFER & STORAGE, INCSales-Surveys-Estimates [redacted] | [redacted] DOT | CAL P.U.CT- [redacted] [redacted] *** ** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.1) The first paragraph made very little sense What I gather is that she is stating that what was estimated versus what was actually loaded was way off and incorrect Nothing except the removal of items was changed from what we shared with her at the time of estimate If she failed to estimate properly, how was it that far off? 2) As for the waiting time: not fair The closing date WAS discussed, contrary to her statement Why would I agree to set myself up for a possible extra fee knowing that my date was set at 6/3? I was told by both her and the driver that it was not an issue Yet, once things were loaded, then EVERYTHING seemed to be an issue 3) I do not recall nor did I ask for the added insurance If I failed to read the fine print, that is on me I had attempted to resolve the matters directly with the company They had called me frequently up until the time where money was handed over and then they ignored all communicationThey chose not to respond to me at all until after I had filed the complaint with the Revdex.com I had merely asked for an explanation of the charges since they were so far from my original estimate Regardless of the outcome here, this was HORRIBLE customer service I have moved across the country times in my life and have never had such a poor experience as I had with La Mesa Transfer and Storage Her errors in estimating my cargo and delivery date resulted in a significant added expense They refuse to take any responsibility Regards, [redacted] ***