La Mesa Vision Care

There is no billing or pricing error in this case.? Unfortunately there was some miscommunication during Mr [redacted] visit to our office.? At Mr [redacted] previous visit to our office almost years ago he ordered and received Acuvue Oasys contact lenses for his right eye and Acuvue Oasys contact lenses for his left eye.? These lenses are designed and prescribed as week disposable lenses.? I assumed that Mr [redacted] was wearing his lenses as a month disposable lens instead of a week disposable lens since he had not ordered more contact lenses, and had not returned for another examination for nearly years.? When he asked if he could order a year supply I assumed that he again would use lenses for the right eye and lenses for the left eye for the year period.? Because of my assumption I said yes to his request.? This poor communication on my part resulted in this misunderstanding.? I should have communicated clearly that the lenses are prescribed to be worn as week disposable lenses and that he would be receiving lenses for his right eye and lenses for the left eye.? ? [redacted] is the company who makes Oasys lenses, and this company recently re-packaged and re-priced their lenses.? Now they are packaged in packs or packs where they were previously packaged in packs of lenses.? [redacted] sets the price of their lenses so we are obligated to sell the lenses at the price determined by [redacted] .? The price for the pack of Oasys contact lenses is $110.00.? So the lenses Mr [redacted] ordered cost $for lenses for the right eye, and $for lenses for the left eye.? This is a total of $220.? Mr [redacted] insurance gave him a $allowance towards his contact lens purchase, so his total out of pocket expense was $for the contact lenses.? Mr [redacted] itemized receipt shows that he paid $for his out of pocket expenses, and he was given lenses for his right eye and lenses for his left eye.? I spoke to Mr [redacted] on the phone on February 5th, 2016.? He was disappointed that he did not receive lenses for the right eye and lenses for the left eye for his $out of pocket expense.? I informed him of the miscommunication I detailed above, and of the pricing set by [redacted] .? I informed him that his vision insurance gives him a $allowance towards contact lenses annually, and I advised him to wait to order more contacts for another year so he could use the insurance allowance.? He was still unhappy that he was not getting lenses for each eye, so I apologized for the miscommunication and offered to order him another pack of lenses for his right and left eyes? I informed him that this is not something we would routinely do as it is not necessarily within FDA guidelines.? I apologized for the poor communication from our office in this case.? When I gave the chart to my technician I asked her to call him again to communicate clearly that the cost for the additional contacts would be $per pack of lenses.? There is no billing or pricing error in this case.? There was a misunderstanding because of miscommunication based on my assumption.? I hope my response has made this clear.? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
La Mesa Vision Care provided to me, at the time of exam, the understanding that I could purchase a year supply of Acuvue Oasys contact lensesThis did not happenAnd it was not communicated properly to the patient, myselfNothing was communicated regarding FDA policyIn addition, when I went in to pick up my prescription of Acuvue Oasys contact lenses, I asked if I was willed for a year supply and I was reassured by the personnel that indeed I was billed at the year supplyThe receipt provide to me does not list credits for lenses, that insurance covers, but does list credits for exams, that insurance coversThis is a major faux pasThe receipt should clearly state what the total cost is and the credits being billed back from the insurance carrierAll my receipt says, for the lenses, is $why wasn't this billed at $with a credit of $150.00?People should know that when dealing with La Mesa Vision Care that miscommunication on your bill and when ordering lenses happens on a regular basis. Dr*** in particular didn't even know he could order a year supply of contact lenses for patientsYet he assured me that he couldNothing at the time was mentioned about how long I wear my lenses or FDA guidelines
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
La Mesa Vision Care provided to me, at the time of exam, the understanding that I could purchase a year supply of Acuvue Oasys contact lensesThis did not happenAnd it was not communicated properly to the patient, myselfNothing was communicated regarding FDA policyIn addition, when I went in to pick up my prescription of Acuvue Oasys contact lenses, I asked if I was willed for a year supply and I was reassured by the personnel that indeed I was billed at the year supplyThe receipt provide to me does not list credits for lenses, that insurance covers, but does list credits for exams, that insurance coversThis is a major faux pasThe receipt should clearly state what the total cost is and the credits being billed back from the insurance carrierAll my receipt says, for the lenses, is $why wasn't this billed at $with a credit of $150.00?People should know that when dealing with La Mesa Vision Care that miscommunication on your bill and when ordering lenses happens on a regular basis. Dr*** in particular didn't even know he could order a year supply of contact lenses for patientsYet he assured me that he couldNothing at the time was mentioned about how long I wear my lenses or FDA guidelines
Regards,
*** ***

There is no billing or pricing error in
this case.? Unfortunately there was some
miscommunication during Mr*** visit to our office.? At Mr*** previous visit to our office
almost years ago he ordered and received Acuvue Oasys contact lenses for
his right eye and
Acuvue Oasys contact lenses for his left eye.? These lenses are designed and prescribed as
week disposable lenses.? I assumed that
Mr*** was wearing his lenses as a month disposable lens instead of a
week disposable lens since he had not ordered more contact lenses, and had not
returned for another examination for nearly years.? When he asked if he could order a year
supply I assumed that he again would use lenses for the right eye and
lenses for the left eye for the year period.?
Because of my assumption I said yes to his request.? This poor communication on my part resulted
in this misunderstanding.?
I should have communicated clearly that the
lenses are prescribed to be worn as week disposable lenses and that he would
be receiving lenses for his right eye and lenses for the left eye.? ? ***
is the company who makes Oasys lenses, and this company recently re-packaged
and re-priced their lenses.? Now they are
packaged in packs or packs where they were previously packaged in packs
of lenses.? *** sets the price of
their lenses so we are obligated to sell the lenses at the price determined by
***.? The price for the pack of Oasys
contact lenses is $110.00.? So the lenses
Mr*** ordered cost $for lenses for the right eye, and $for
lenses for the left eye.? This is a total
of $220.? Mr*** insurance gave him
a $allowance towards his contact lens purchase, so his total out of pocket
expense was $for the contact lenses.?
Mr*** itemized receipt shows that he paid $for his out of
pocket expenses, and he was given lenses for his right eye and lenses for
his left eye.?
I spoke to Mr*** on the phone on February
5th, 2016.? He was
disappointed that he did not receive lenses for the right eye and lenses
for the left eye for his $out of pocket expense.? I informed him of the miscommunication I
detailed above, and of the pricing set by ***.? I informed him that his vision insurance gives
him a $allowance towards contact lenses annually, and I advised him to wait
to order more contacts for another year so he could use the insurance
allowance.? He was still unhappy that he
was not getting lenses for each eye, so I apologized for the
miscommunication and offered to order him another pack of lenses for his
right and left eyes? I informed him that
this is not something we would routinely do as it is not necessarily within FDA
guidelines.? I apologized for the poor
communication from our office in this case.?
When I gave the chart to my technician I asked her to call him again to
communicate clearly that the cost for the additional contacts would be $per
pack of lenses.?
There is no billing or pricing error in
this case.? There was a misunderstanding
because of miscommunication based on my assumption.? I hope my response has made this clear.? ?

There is no billing or pricing error in
this case.  Unfortunately there was some
miscommunication during Mr. [redacted] visit to our office.  At Mr. [redacted] previous visit to our office
almost 2 years ago he ordered and received 24 Acuvue Oasys contact lenses for
his right eye and 24...

Acuvue Oasys contact lenses for his left eye.  These lenses are designed and prescribed as 2
week disposable lenses.  I assumed that
Mr. [redacted] was wearing his lenses as a 1 month disposable lens instead of a 2
week disposable lens since he had not ordered more contact lenses, and had not
returned for another examination for nearly 2 years.  When he asked if he could order a 2 year
supply I assumed that he again would use 24 lenses for the right eye and 24
lenses for the left eye for the 2 year period. 
Because of my assumption I said yes to his request.  This poor communication on my part resulted
in this misunderstanding. 
I should have communicated clearly that the
lenses are prescribed to be worn as 2 week disposable lenses and that he would
be receiving 24 lenses for his right eye and 24 lenses for the left eye.   [redacted]
is the company who makes Oasys lenses, and this company recently re-packaged
and re-priced their lenses.  Now they are
packaged in 12 packs or 24 packs where they were previously packaged in 6 packs
of lenses.  [redacted] sets the price of
their lenses so we are obligated to sell the lenses at the price determined by
[redacted].  The price for the 24 pack of Oasys
contact lenses is $110.00.  So the lenses
Mr. [redacted] ordered cost $110 for 24 lenses for the right eye, and $110 for 24
lenses for the left eye.  This is a total
of $220.  Mr. [redacted] insurance gave him
a $150 allowance towards his contact lens purchase, so his total out of pocket
expense was $70 for the contact lenses. 
Mr. [redacted] itemized receipt shows that he paid $70.00 for his out of
pocket expenses, and he was given 24 lenses for his right eye and 24 lenses for
his left eye. 
I spoke to Mr. [redacted] on the phone on February
5th, 2016.  He was
disappointed that he did not receive 48 lenses for the right eye and 48 lenses
for the left eye for his $70 out of pocket expense.  I informed him of the miscommunication I
detailed above, and of the pricing set by [redacted].  I informed him that his vision insurance gives
him a $150 allowance towards contact lenses annually, and I advised him to wait
to order more contacts for another year so he could use the insurance
allowance.  He was still unhappy that he
was not getting 48 lenses for each eye, so I apologized for the
miscommunication and offered to order him another 24 pack of lenses for his
right and left eyes.  I informed him that
this is not something we would routinely do as it is not necessarily within FDA
guidelines.  I apologized for the poor
communication from our office in this case. 
When I gave the chart to my technician I asked her to call him again to
communicate clearly that the cost for the additional contacts would be $110 per
24 pack of lenses. 
There is no billing or pricing error in
this case.  There was a misunderstanding
because of miscommunication based on my assumption.  I hope my response has made this clear.