La Mixteca

Review: Walked in on April 2nd at a little after 6 p.m. There was a long line very slow moving. This is not unusual for this particular place given it is so busy and one of the staff in particular tends to be very slow. Usually by the time I'm done paying for my ice cream it's substantially melted. This night I ordered 4 eggnog shaved ice and nachos. While the very polite boy was working on my iced desserts, a heavy set woman asked 2 other customers in the store if they needed help . the customers is said they did not need her help as they had already been helped, immediately I raised my hand and said if you could please get my nachos started I would greatly appreciated as I've got my 15 year old son waiting for me and he is not feeling well. I was shocked when in a rude tone of voice she responded you're already being helped by him so you will just have to wait for him. she then walked away. When she came back I asked her who would be the manager that I can put a complaint to. she responded in I don't care you can do as you please here's the card. I personally have never experienced such poor customer service ever. This kind of attitude should not exist in this type of environment. this woman is on the company's payroll she should have been a team member and helped her fellow coworker out since she was clearly not busy and there were no other people waiting to be helped. I will take my business elsewhere. I have been a customer since they opened and have referred many friends out there. what a shame, I will make sure to tell my friends and family not to go there...they need ti get their act together in the form of educating their employees on the importance of being courteous and professional with their customers.Desired Settlement: I would like a phone call from the owner/General Manger in charge so that I can share some ideas on how they can improve their business so they don't end up having to close down and also can retain their customers.