LA Moving Services

Scheduled with Supreme Movers to move our belongings and all contents of our house from Dakota Dunes, SD to Albuquerque, New Mexico on 7/31/19. Upon arrival to the house we were told that there would be a need for another 18 ft. truck to move all of our items at an additional $ ***. This amount was paid but we were missing over 25 boxes of our belongings including my nursing degrees and certifications that were expensively framed. I was informed by our neighbor who stayed with movers as we had to leave due to work commitment, that was considerable damage due to the house by the movers. I called the moving company repeatedly to discuss the damage and was told "turn it into your home owners insurance". The agreed delivery date was three weeks off and when the items were delivered they were delivered in only one truck by one young man. Family member had to assist bringing items into the house. This man told me our items had been shoved into a storage unit in South Sioux City Ia. Move cost us $*** with extensive damage to our belongings and house. I filled claim form in Oct. 2019 without any response with pictures of damage of house.

How on earth can a company that supposedly work on claims and complaints about other poor business practices be this bad? I've been engaging with this organization for nearly 3 months after encountering a slew of issues with a cross-country 1 bedroom move. There is only one person that answers the phone when you call and he's also typically the same person that will respond to emails, without much information at all.

The company says they'll process claims timely, mine has been with them since December 2019... now moving in March, I STILL don't have answers to basic questions. I'm talking things like disputed charges. Mind you disputed charges is a common complaint and noted within THEIR OWN claim document. Yet, I am still without answers and quite frankly appalled at their behavior, lack of response nor communication. You claim you're "A Claims Department You Can Trust" - tell me how or why should I, and everyone else trust you?! You'll be hearing from my attorney.

I filed two complaints against Cross Country Movers. Their "claims department" which is supposedly a third party was suppose to investigate my complaint. I was told by the "claims" department that their "investigators" were running two weeks behind. Almost THREE months went by and these people still have not communicated with me on the progress of this investigation. I called numerous times. My last few phonecalls, a "***" answered the phone. He was clueless. He fed me lies; stated there was a conclusion to the investigation and that I would receive an email with the details. I filed two complaints. The most recent complaint about two damaged pieces of furniture, and this "claims department" thought $6 per piece of furniture was fair.
My first complaint over $700 was never addressed... 3 months later. I researched this business' phone number and it is "ironically" listed as multiple moving company's main phone number. In addition, the supposed CEO/CFO/Supervisor used a magazine picture as her profile picture. This self-proclaimed supervisor has no business in customer service. I have been fed excuse after excuse with no resolution and no callbacks or follow-ups, as promised. For the hundredth time, *** promised today that he would call me tomorrow (11/21) with the final conclusion to this "supposed" 3-month investigation. Incompetent and clueless people.... and most importantly, unprofessional!
Product_Or_Service: Moving

LAMoving picked up our belongings in Bakersfield CA and delivered them to Greensboro NC. At least 3 boxes are missing with some valuable sewing items and personal items with a total value of at least $***. In addition the movers damaged several items, some right in front of me and denied doing it. I sent in a claim form in March and was told I would hear from them in a ? couple of weeks'. Four weeks have passed and even after four calls to the claims dept. I have not heard back. I filled out a complicated claim form and sent a copy of the delivery pages along with photos but have heard nothing. The other thing was the bad attitude of the two moving drivers. The local crew they hired for the day were great but the two Russians who brought the truck were very bad and left a mess after leaving, telling me I was responsible for all the packing materials. I should have used a national company like Allied instead of a smaller local company that then had another company do the moving.

I have moved with major companies at least 4 times with no issues but I am very disappointed in LA Movers
Product_Or_Service: Moving service fro California to North Carolina

I moved from *** to *** with a moving company called One Way Van Lines. They caused me innumerable headaches, overcharged me, and failed to uphold their end of the contract. They are a quasi-criminal enterprise.

They damaged and lost many of my items and I filed a claim, per federal regulations. The claim was handled through a third party company known as Customer Service Inc. Based on the weights of my damaged or missing items I was owed more than *** The company tried to offer me much less, but I was able to negotiate the amount up to *** before they stopped communicating with me. I returned my signed settlement agreement and they acknowledged that I would be paid within the legally-mandated window of 30 business days. That time has elapsed and they refuse to provide me with any update, let alone the actual check for *** that I am owed.