Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This hotel is responsible for my car being towed as their employee instructed me where to park knowing perfectly well there was an event taking place Their employee is not telling the truth and the management of this hotel is responsible I am willing to split the expense of the tow bill with the hotel as a good faith gesture Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below That is simply a statement you are making and holds no truth If it was a true statement you would have met your goal by resolving this quite easily I am not unreasonable and I am open to a resolution You have not presented any Regards, [redacted] ***
The desk clerk claims she did not tell the guest to park in the parking spot in front of the hotel on the posted no parking dayThe desk clerk stated that the guest could park in front of the hotel in the green zone using a handicap plaque the evening of check-in I spoke with [redacted] , the driver of the vehicle, asked why she parked in front of a three-foot by two-foot no parking sign and she replied, "I didn't think the sign was official." Date street was lined with no parking signs from Wednesday till after the event on Sunday afternoon [redacted] parked on Friday night and was towed on Sunday morning
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This business is DECEPTIVE AND UNETHICAL.
Regards,
*** ***
The desk clerk claims she did not tell the guest to park in the parking spot in front of the hotel on the posted no parking day. The desk clerk stated that the guest could park in front of the hotel in the green zone using a handicap plaque the evening of check-in. I spoke with [redacted] , the driver of the vehicle, asked why she parked in front of a three-foot by two-foot no parking sign and she replied, "I didn't think the sign was official." Date street was lined with no parking signs from Wednesday till after the event on Sunday afternoon. [redacted] parked on Friday night and was towed on Sunday morning.
Mr. [redacted],I didn't receive authorization to pay for your parking mistake. I assure you the incident was investigated fully and with respect. Sorry for your loss.[redacted]General ManagerLa Pensione Hotel
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
That is simply a statement you are making and holds no truth. If it was a true statement you would have met your goal by resolving this quite easily. I am not unreasonable and I am open to a resolution. You have not presented any.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This hotel is responsible for my car being towed as their employee instructed me where to park knowing perfectly well there was an event taking place. Their employee is not telling the truth and the management of this hotel is responsible. I am willing to split the expense of the tow bill with the hotel as a good faith gesture.
Regards,
[redacted]
Our position has not changed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This hotel is responsible for my car being towed as their employee instructed me where to park knowing perfectly well there was an event taking place Their employee is not telling the truth and the management of this hotel is responsible I am willing to split the expense of the tow bill with the hotel as a good faith gesture Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below That is simply a statement you are making and holds no truth If it was a true statement you would have met your goal by resolving this quite easily I am not unreasonable and I am open to a resolution You have not presented any Regards, [redacted] ***
The desk clerk claims she did not tell the guest to park in the parking spot in front of the hotel on the posted no parking dayThe desk clerk stated that the guest could park in front of the hotel in the green zone using a handicap plaque the evening of check-in I spoke with [redacted] , the driver of the vehicle, asked why she parked in front of a three-foot by two-foot no parking sign and she replied, "I didn't think the sign was official." Date street was lined with no parking signs from Wednesday till after the event on Sunday afternoon [redacted] parked on Friday night and was towed on Sunday morning
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This business is DECEPTIVE AND UNETHICAL.
Regards,
*** ***
The desk clerk claims she did not tell the guest to park in the parking spot in front of the hotel on the posted no parking day. The desk clerk stated that the guest could park in front of the hotel in the green zone using a handicap plaque the evening of check-in. I spoke with [redacted] , the driver of the vehicle, asked why she parked in front of a three-foot by two-foot no parking sign and she replied, "I didn't think the sign was official." Date street was lined with no parking signs from Wednesday till after the event on Sunday afternoon. [redacted] parked on Friday night and was towed on Sunday morning.
Mr. [redacted],I didn't receive authorization to pay for your parking mistake. I assure you the incident was investigated fully and with respect. Sorry for your loss.[redacted]General ManagerLa Pensione Hotel
Our position has not changed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
That is simply a statement you are making and holds no truth. If it was a true statement you would have met your goal by resolving this quite easily. I am not unreasonable and I am open to a resolution. You have not presented any.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This hotel is responsible for my car being towed as their employee instructed me where to park knowing perfectly well there was an event taking place. Their employee is not telling the truth and the management of this hotel is responsible. I am willing to split the expense of the tow bill with the hotel as a good faith gesture.
Regards,
[redacted]
We are sorry your expectations were not met. Exceeding guest expectations and providing value is our goal.