La Perla

First of all the item is unworn with the tags attached in perfect conditionSecond they are in violation of California law [redacted] The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company's order forms, if anyA return policy printed only on a receipt, for example, is not sufficientTheir cash register is hidden behind a wall therefore they can't possibly have signage next to itHere is a picture of the entrance of their store there as you can see there is no signage there: [redacted] If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within days of purchaseIt is California law that I am entitled to a full refund for this itemIt is amazing to me that such a high end store is not only violating CA law but also has such bad customer service

November 12, Dear Revdex.com, I am writing this letter in response to a customer's complaint as stated in your letter enclosed Our store return policy states that "Sale items & hosiery are final saleMerchandise will be accepted by La Perla in the United States for exchange or store credit only when returned in sellable condition within days of receiptProduct must be in its original packaging, unworn and with all tags attached." This policy is also displayed in all our stores and stated in the sales receipt given to the customers According to our sales associate, the client has never attempted to call or come in to the store to return the item before she has applied for credit card chargebackWhen the Merchant Service denied her dispute, she called our store asking for a refundAlthough the item was worn and it was past the return policy according to our sales associate as she was informthe client, our sales associate still offered the client a store creditThe client refused the store credit and instead wishes for a credit card refund Per our store's return policy, we can't give the customer a· credit card refund If you have any question or concerns, please call me at (646) 571- Thank you and regards, [redacted] Staff Accountant La Perla North America, Inc

First of all the item is unworn with the tags attached in perfect condition. Second they are in violation of California law. [redacted]  The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company's order forms, if any. A return policy printed only on a receipt, for example, is not sufficient. Their cash register is hidden behind a wall therefore they can't possibly have signage next to it. Here is a picture of the entrance of their store there as you can see there is no signage there: [redacted]
If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within 30 days of purchase. It is California law that I am entitled to a full refund for this item. It is amazing to me that such a high end store is not only violating CA law but also has such bad customer service.

November 12,2014
Dear Revdex.com,
 
I am writing this letter in response to a customer's complaint as stated in your letter enclosed.
Our store return policy states that "Sale...

items & hosiery are final sale. Merchandise will be accepted by
La Perla in the United States for exchange or store credit only when returned in sellable condition within
14 days of receipt. Product must be in its original packaging, unworn and with all tags attached." This
policy is also displayed in all our stores and stated in the sales receipt given to the customers.
According to our sales associate, the client has never attempted to call or come in to the store to return
the item before she has applied for credit card chargeback. When the Merchant Service denied her
dispute, she called our store asking for a refund. Although the item was worn and it was past the return
policy according to our sales associate as she was informed-by the client, our sales associate still offered
the client a store credit. The client refused the store credit and instead wishes for a credit card refund.
Per our store's return policy, we can't give the customer a· credit card refund.
If you have any question or concerns, please call me at (646) 571-1886.
 
Thank you and regards,
 
[redacted]
Staff Accountant
La Perla North America, Inc.

Review: I have been to the company's website and have seen their return policy: [redacted]/

We take great pride in our reputation for quality and elegance. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt refund or exchange. To my knowledge this is the company's return policy. I made a purchase in this store and wanted to return it for refund and for whatever reason it isn't store policy to give you your money back. When according to the website it is company policy to issue a refund I have no idea why there would be a different policy in stores and frankly it is a high end store it is beyond me why a store would have such horrible policies and customer service. Most high end places where I shop have excellent customer service so I am appaled at this whole experience. The item is unworn, in perfect condition, and the store can resell it so I ask that they do the right thing and give me my money back.

Business

Response:

November 12,2014

Dear Revdex.com,

I am writing this letter in response to a customer's complaint as stated in your letter enclosed.

Our store return policy states that "Sale items & hosiery are final sale. Merchandise will be accepted by

La Perla in the United States for exchange or store credit only when returned in sellable condition within

14 days of receipt. Product must be in its original packaging, unworn and with all tags attached." This

policy is also displayed in all our stores and stated in the sales receipt given to the customers.

According to our sales associate, the client has never attempted to call or come in to the store to return

the item before she has applied for credit card chargeback. When the Merchant Service denied her

dispute, she called our store asking for a refund. Although the item was worn and it was past the return

policy according to our sales associate as she was informed-by the client, our sales associate still offered

the client a store credit. The client refused the store credit and instead wishes for a credit card refund.

Per our store's return policy, we can't give the customer a· credit card refund.

If you have any question or concerns, please call me at (646) 571-1886.

Thank you and regards,

Staff Accountant

La Perla North America, Inc.

Consumer

Response:

First of all the item is unworn with the tags attached in perfect condition. Second they are in violation of California law. [redacted] The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company's order forms, if any. A return policy printed only on a receipt, for example, is not sufficient. Their cash register is hidden behind a wall therefore they can't possibly have signage next to it. Here is a picture of the entrance of their store there as you can see there is no signage there: [redacted]If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within 30 days of purchase. It is California law that I am entitled to a full refund for this item. It is amazing to me that such a high end store is not only violating CA law but also has such bad customer service.