La Pizzaria Restaurant

Hi Dana, I'm sorry to hear about your experience I talked with my Use Car Manager, Dimitrios, and he said he has been in touch with you If there is anything else we can do to resolve the problem please contact myself, Lindsay [redacted] , customer relations manager at [redacted] @zeigler.com Thank you

Revdex.com: I have reviewed the response made by the business in reference to compliant ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Jake [redacted]

Hello Mr.K*** we are sorry fore the miscommunication and we have issued a check for $100.00, we will put in the mail today. Thank you Joe StG***Vice President

Good Afternoon Ezra,I'm sorry for the inconvenience. We never use bait and switch tactics to bring customers in. We change the pricing on our vehicles daily and that is why you saw the change in priceAgain, I apologize for the inconvenienceLindsay L***Customer Relations Manager

Hello Mr.***, I apologize for the delay, I have spoen to the management team involved in your complaint and they have informed me that everything in regards to the warranty has been resolved and trhey have been in contact with you ? If you are satisfied, I will issue you a check for $for your trouble immediatly. Thank YouJoe ***

Complaint: ***
I am rejecting this response because: Every time we call to see how the vehicle is doing or where we are at, we get the run around OR no one will answer our calls nor our emailsI did receive one email response on Friday, February 9th, but it was very vagueI was able to talk to someone , I believe it was the general sales manager on Saturday, February 10thHe basically said that you are still waiting to hear on the vehicleHe also told me we could get a rental car and bill you, but refused to put it in writing, because he was too busyWe have contacted a *** dealer and to fix the problems that we listed on the *** *** *** (transmission because of skipping needs to be new ; the electrical; the emergency brake and the Skyslider roof) it would cost more than what we paid for itHonestly, we should have heard something back by now, it has been a week since you have had our vehicleI have been missing doctor appointments and physical therapy appointments because I don't have a vehicle to driveHonestly, I have received very poor customer service from your companyNo one there wants to return messages or take my phone callsI get pushed off to someone who doesn't know whats going onWe really need to hear something soon
Sincerely,
Kurt ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Anna Marie M***

Hello Margarita, My name is Joe StG*** and I have been working with Christine to get this resolved which we have
Manny F* provided us with a bad payoff address, we found this out when you were reconciling your title book and were calling the bank to check the
status of the title, and was told they haven't received the check
You verified the address that we sent it to, *** *** told you that the address we cut the check to wasn't their address and then gave you the correct address to send the check to
We charged Manny the difference in the payoff and sent out the second check and stopped payment on the first check
While the second check was in the mail and on the way to *** ***, the 1st check was forwarded to *** *** by the post office (we already stopped payment on it at this point) and they tried to cash it
Then we got a call from you saying that her account wasn't paid
Again, you called *** *** and they told us that they applied the 1st check to the customer's account and closed it(the check that was cancelled) But then got a notification later that the check was rejected by *** They still were trying to apply the check that was cancelled to your account and was telling us that we can to call *** and tell them it's ok to cash the check
*** *** also confirmed that they received the second check, and SENT IT BACK TO US because they are still trying to cash the 1st check
So we stopped payment on the second check, issued a 3RD check and overnighted it to *** ***, Lawrence spoke with *** *** yesterday and told them we're going to send another replacement check and to NOT SENT IT BACK this time
The check was received by *** *** 04/18/at 9:58am and signed for by GD***
Who dropped the ball?
1st problem: Manny gave us a bad payoff address(I was told that he *** it)
2nd problem: *** *** sent the replacement check back to us because they don't understand why we sent a 2nd check, and were STILL trying to cash the 1st check that we stopped payment on, because we thought it was lost due to the bad address
I would like to apologize for such a mess and the inconvenience this has causedWe have learned some lessons from this and hope to move forward a little smarter so this wont happen again.Thank You Joe

Ms*** I am truly sorry for your frustration, but in this case when it comes to your credit Bureaus there is nothing we can doWe do not send information to the Credit Bureaus we send information to the Finance CompaniesWe cannot contact the Credit agencies in regards to the information on your Credit reportYou and only you have to contact them and see what needs to be doneWe will help in anyway in the future but to contact them is just something we cannot do. My Apologies,***

Mr.*** My name is *** *** I am the General Manager here at *** Chevrolet, I wanted to respond to your compliant myself because this is an issue I have expereinced myself personnely in the pastI have attached the *** report for your review and I understand your frustration but
sometimes there are issues with vehicles such as accidents or services that have not been reported to *** and can sometimes take months to report due to insurance or manufacturer delays*** is aware of this and disclosses this on there reports (fine print) under the top box you will see that they disclose this and indemnify themselves pretty clearly by stating "this is just an important tool"Unfortunaly we as a dealer do not know the history of a used car anymore then a consumer when we are purchasing a used car or taking it in on tradeWe are the consumer and have to use the *** as a guide but have had many many cases where accidents or major service work showed up months after we purchased the unitUnfortunatly thay are used vehicles and they come with no real knowledge of there pastI have also attached a copy of the Zeigler used car history discloser form which you signedI apologize for the inconvience this has caused you and hope this helps in making you feel better about Zeigler. Thank You *** ***

Complaint: ***
I am rejecting this response because: The information given to the credit bureau shows it came from Zeigler. I will NOT relent about this. You caused the problem, and you CAN and WILL fix it
Sincerely,
*** ***

Hi Kurt, Our used car manager has been in contact with you since this response and has agreed to resolve the issue and take care of the vehicleIs there anything else we can do for you?

Hi Dana, I'm sorry to hear about your experience.  I talked with my Use Car Manager, Dimitrios, and he said he has been in touch with you.  If there is anything else we can do to resolve the problem please contact myself, Lindsay [redacted], customer relations manager at...

[redacted]@zeigler.com Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to compliant ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jake [redacted]

Initial Business Response /* (1000, 5, 2015/08/05) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@zeigler.com
Good Evening I am writing in response to Ms. [redacted] letter to the Revdex.com. After reviewing her complaint I have looked back into our system...

showing that Zeigler Chevrolet ran her credit and Mr [redacted] Credit only one time. They were submitted to 4 lenders. The reason was due to the rate the consumer wanted. They had a rate from [redacted] bank and we knew we good get them a better rate. [redacted] was to be the original lender as using the terms listed by them the rate was to be better then the rate that [redacted] bank had told the customers. When they approval came back it was higher then we expected. When speaking with [redacted] The customers had two different credit scores one which was higher then the other. Due to the big spread between them we could not get them the rate with both of them on the loan they were coming back at a higher tier. Our team did try very hard to get them the best rate that would be available to them. We did get them a better rate then they had. We will try 3 different lenders on average to try an obtain the best rate for a consumer. When a couple is buying a vehicle and they are listed at 2 different tiers due to credit score it does make it harder to get rates under posted rates. As an example when a customer has a 799 credit score and the other person score is a 620 score the bank will look at them together and will pay a higher rate even if the main buyer score is at the best tier. They both factor into the rate. Our finance team was trying to work with the lenders to get them a much better rate then they had. We did get them a lower rate and we did have to try 4 lenders. We did not use anymore then 4 lenders which is common practice when trying to a lower rate then posted rates. Our intention was to only help the customer and get them the best rates that would be available to us. We did not submit the application to 8 lenders. There are only 4 lenders that we had a chance of getting them the rate of 2.59% which they wanted. According to our finance team they did have a pre approval for a higher rate them they received from us. I am sorry if you feel we misled you in any way. We were only trying to save you money. We would not of submitted you to 8 lenders.
Initial Consumer Rebuttal /* (3000, 12, 2015/08/19) */
My apologies for the delayed response. The dealer's response provided is not a valid one to me. How can you let someone drive off the dealership with a car they have purchased already and with all documents signed and Not have a final approval with a lender? Whether they were trying to save us money or not. They shouldn't be running a customer's credit report AFTER they leave the dealership with the car. My authorization was Not given to have my credit ran. I received No call from the dealership to give me a heads up. I expressed to them several times I didn't want my credit ran through different banks because we're looking to buy a house soon and I didn't want my credit score to decrease too much. With them knowing that information they didn't take that in consideration. I still think what Zeigler Checrolet did was unethical and wrong. They should learn how to accept they made a huge mistake on this one.
Final Business Response /* (4000, 14, 2015/08/27) */
Contact Name and Title: [redacted] GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@zeigler.com
We did try to get the customer the best rate for the purchase of the vehicle. We are the middle business between the banks and the consumers. Our only intention was to get the best rate for them. We only run credit to look for the best options. I am sorry that a better explanation was not given on the process. We can not approve a loan we only negotiate a loan on the customers behalf based on the credit file to get the best rate we can for the consumer.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hi Kurt,I'm very sorry about the inconvenience this has brought you with the purchase of your new car. I know Dimitrios and Victor have been in touch with you and your vehicle is being fixed right now.  Please reach out if there is anything else we can do, we appreciate and value your business!

Mr. [redacted], my name is Joe [redacted] I am the Regional Vice President here at Zeigler and first let me apologize for the misunderstanding. This is not how we do business here at Zeigler and I can assure you this has been discussed with Nick and we have used this as an example of how to...

more clearly go over contractual issues. I can assure you we have done everything possible to cancel you service contract in a timely manner. I would like to extend a $100.00 check to you from us to express our sincere apologies and to compensate you for the time and trouble this has caused you.Sincerely Joe [redacted]

Miss [redacted] first let me apologize for the misunderstanding, I have spoken to Mr [redacted] and he has briefed me on this situation. We have sent the corrected information to the Secretary of State and have requested the title back from the State to make the corrections to both. The [redacted]...

tkaes some time to handle these things but I can assure you we are on top of this and once thigs are corrected the state will send the title to the [redacted] Holder (bank). As far as the Credit Report you recieve compensation from a court ordered [redacted]t and maintenance fro the state of ILL.  For your inconvience I will issue you a check for $100 for any trouble this my have caused you.Thank You [redacted]