Vehicles that have been deemed a total loss by an insurance company are done so for a legitimate reason Flood and fire vehicles are the most prone to having wiring issues that will constantly be a nightmare As in this case, we do not work on vehicles that we cannot guarantee a quality repair Many times when wires and retainers are disturbed on salvaged vehicles, other issues are created, and then we are responsible for those repairs at our expense As for the recalls, they are federally mandated and as a dealer, we have an obligation to complete them in the interest of the safety for both the customer and other vehicles on the road The “Service Air Bag” light can come on for a multitude of reasons We completed the recalls per the recall instructions This does not guarantee, nor cover, any other air bag related complaints If you need anything further, please feel free to contact [redacted] at ###-###-#### ext ***
I apologize for the multiple incidences you have incurred and apologize for not exceeding your expectations as our customer Our goal with every customer is to repair the vehicle correctly the first time and on time, to limit any mechanical disruptions for our customers In those regards, we have failed to exceed your expectations and we sincerely apologize to you When your vehicle came in on Tuesday September the 9th with a mileage of for all injectors to be replaced at your request, our diesel technician started his diagnosis to determine that an expensive repair was actually needed After spending the morning and part of the 9th confirming that the vehicle did need injector replacement and initial parts order was replaced The diesel technician began disassemble of the engine that afternoon and began installation of parts on Wednesday afternoon The technician had Federal jury duty on Thursday and Friday, was off Saturday and Sunday and completed installation and final test drive on Tuesday night and completed his paperwork on Wednesday the 17th at 8:am I understand your expectation of days were not met and I apologize again, however, jury duty is not optional (total bill $3702.40) On Tuesday the 30th, you brought your vehicle back with a mileage of due to a fuel smell The technician found a small feed hose was leaking at injector #and was repaired within hours with a retro fit hose (total bill $0.00) On Wednesday the 8th of October, the vehicle was brought in with a mileage of for a check engine light The technician diagnosed and found a wiring short in the steering column and repaired wiring with no parts cost and limited labor time charged(total bill $for labor) On Wednesday the 19th of November, the vehicle was brought in with a mileage of for cutting off when the engine was cold The technician diagnosed the fuel filter housing assembly leaking The fuel filter housing did not appear to have been changed recently due to outside appearance The technician also found an added aftermarket fuel lift pump that could be resulting in higher than factory fuel pressure specs We were advised on Thursday the 20th of November that repairs were to be completed elsewhere(total bill $0.00) Pinkerton service has been and will continue to be here to assist you when needed As always, the first step is to inform us that there is a problem and allow us the opportunity to repair it Pinkerton service hours are Monday through Friday 7:30am till 5:30pm and Saturday 8:am till 12:00pm Pinkerton service can be reached at ###-###-#### or please contact [redacted] directly at ###-###-#### Thank you
Thank you for bringing this to our attentionThe vehicle in question does still have some powertrain warranty left up to years from original sale date or 100,milesOur service department has done some repairs and replacement of several parts on this vehicleWe can take another look to see if there is still a need to do some additional workThe technicians had previously approved the work done and did not feel a need for additional serviceRegarding trading to another vehicle, the banks had previously limited the customer to a certain amount they would approve which required additional money downIf the customer would like to contact [redacted] in our service department and [redacted] in our sales deptwe will take another look at the vehicle at no charge to the customer
The original repair was to replace the fuel injectors per the customer request. The vehicle has an aftermarket fuel lift pump that has increased the fuel rail pressure to a higher that GM specifications. Further, the vehicle is years old and has around 160,miles. We did remove the housting assembly, but did not take it apart in any fashion. Thus, we truly have not caused the seal to fail. However, in the interest of customer satisfaction, we would like to assist the customer in half the cost of the repair. Please call to schedule an appointment so we can insure the part is in stock and waiting. If you need any further assistance, please call the dealership at ###-###-####
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As stated in my original Revdex.com complaint and several in person complaints to the dealership, the fuel filter housing did not leak before the injector work was done but does afterAs part of this work the housing has to be removed from the truckThe housing could have been damaged while being removed or while being moved around where ever it was placed for the week it was off the truckAs for the aftermarket lift pump, it is the only thing that has kept the truck driving as the leak in the filter housing allows air into the fuel line causing the void in the lineIf the lift pump was not in place the engine would not be getting the required fuelAs for the fuel rail pressure, its the same as factory (verified with gauges) as the lift pump has a return line directly from it to the tank that pass all unneeded fuel back to the tankThe dealership has still not even addressed the issues stemmed from their work on the electrical short in the steering columnThe screws missing that hold the cover in place, the broken connector, and the issue with the ignition being flackyAll stemming from the electrical work that the dealership completedI will not pay even the half price to have the leak fixed as it did not leak before the work was done by the dealership and should be covered under their month 12,mile parts and labor warranty that I even verified and asked about before any work was ever done to my truckIf this is not resolved by the end of the week (3/30/15) I will persueing this further than a Revdex.com claim
Regards,
*** ***
*** *** brought her Saturn into our dealership with a complaint of the vehicle not starting at times and sometimes the key will come out on its own. It took our tech several attempts to duplicate the issue and it was obvious that the key cylinder and housing was worn enough to
let the key physically fall out. That condition would also prohibit the vehicle from starting. To repair the issue of a worn out key cylinder, we replaced the cylinder, housing and cut a new key for the vehicle (ref repair order *** - car was in the shop from 5/8/ro 5/19/2014)
The vehicle was towed back to the shop on 6/13/with a complaint that the vehicle did fine for a week and now is doint the same thing. After attempting to duplicare the issue all day, it was deemed that the keys she was using was the old key (as they are gold in color, the new are silver) and we cust her another keyThe towing, tech time and key were all at no charge to her
We were contacted that the vehicle was acting up again. We immediately dispatched a tech to go to the vehicle and see why it would not start. He verified the issue and we had it towed to the dealership. We found the starter had a dead spot that, if stopped at that spot, would not allow the vehicle to start. We replace the starter, covered the labor as well as the tow bill as a courtesy, eventhough it was truly a seperate issue
Finally, the vehicle was brought back with a burning smell and the check engine light was on. We found the alternator had stopped working and burnt up therefore ruining the battery. As there was no correlation between the repairs, there was a charge for this repair
Lastly, the vehicle was brought back for an issue of a transmission jerking once put in reverse. Neither the ignition issues or charging issuses could have caused any transmission related failure
In short, I think Pinkerton has gone above and beyone with absorbing tow bills, labor and parts through out the entire experience. The fact of the matter is, when you own a vehicle with over miles, things are going to fail, sometimes in succession as they were all put on at the same time and then they wear out at the same time
If you need anything further, please contact our Service Director, *** *** ** *** ***
Thanks
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No resolution was proposed, only thing stated in the dealership's response was work that had already been completed, nothing in regards to the problems that have raised due to said work. The ignition problem wasn't even addressed. I had tried working directly with the dealership and [redacted] directly on several occasions before filing my Revdex.com complaint. The leaking fuel filter housing that they said would be repaired at different facility was not the case. I told them that I would not pay the $800 plus they wanted to charge me to repair it as it did not leak before they worked on the truck and that exact part was taken off of the truck during the injector work.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, I do not agree that they were to "take responsibility" if something else were to go wrong with the car. We took it to another dealer who ended up having to fix another issue with the car while they were fixing the "air bag" issue and I told them that "I" was willing to pay them for whatever needed to be fixed and that is exactly what I did. He called me (from the other dealership) and informed me what it would cost to fix the problem and I told him to go ahead and fix it. It now works great! I understand that Pinkerton does not want to work on these vehicles because they feel like it is their responsibility if something else goes wrong while they are fixing what the car was initially brought in for. However, if a customer tells you that they are willing to pay for whatever else goes wrong, and that Pinkerton is not responsible, then they should have fixed the car. From now on, I will take my vehicle (no matter what kind of vehicle it is) to the dealer that fixed it.
Regards,[redacted]
We have agreed to repair his vehicle at no charge to him. However, we are currently working with him to assist in the purchase of a newer vehicle.[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have tried to fix the problem before and seem to come to the resolution that they don't know whats wrong with the wheel problem that makes it feel unsafe to drive they feel that I must accept this problem despite them promising to fix the problem that I discovered upon test driving this vehicle they have not lived up to their promises in the past my car was in the service dept. for the first 3 weeks that I purchased the car they have had plenty of time tofix the problem you don't sell customers a car with axle problems because they have already replaced the right axle on the vehicle and the whell problem still exists
[redacted]
I
apologize for the multiple incidences you have incurred and apologize for not
exceeding your expectations as our customer. Our goal with every customer
is to repair the vehicle correctly the first time and on time, to limit any
mechanical disruptions for our customers. In those...
regards, we have
failed to exceed your expectations and we sincerely apologize to you.
When
your vehicle came in on Tuesday September the 9th with a
mileage of 157485 for all injectors to be replaced at your request, our diesel
technician started his diagnosis to determine that an expensive repair was
actually needed. After spending the morning and part of the 9th
confirming that the vehicle did need injector replacement and initial parts order
was replaced. The diesel technician began disassemble of the engine that
afternoon and began installation of parts on Wednesday afternoon. The
technician had Federal jury duty on Thursday and Friday, was off Saturday and
Sunday and completed installation and final test drive on Tuesday night and
completed his paperwork on Wednesday the 17th at 8:07 am. I
understand your expectation of 2 days were not met and I apologize again, however, jury duty is not optional.
(total bill $3702.40)
On
Tuesday the 30th, you brought your vehicle back with a mileage of
158011 due to a fuel smell. The technician found a small feed hose was
leaking at injector #3 and was repaired within 2 hours with a retro fit hose.
(total bill $0.00)
On
Wednesday the 8th of October, the vehicle was brought in with a mileage
of 158168 for a check engine light. The technician diagnosed and
found a wiring short in the steering column and repaired wiring with no parts
cost and limited labor time charged. (total bill $336.06 for labor)
On
Wednesday the 19th of November, the vehicle was brought in with a
mileage of 159962 for cutting off when the engine was cold. The
technician diagnosed the fuel filter housing assembly leaking. The fuel
filter housing did not appear to have been changed recently due to outside
appearance. The technician also found an added aftermarket fuel lift pump
that could be resulting in higher than factory fuel pressure specs. We
were advised on Thursday the 20th of November that repairs were to
be completed elsewhere. (total bill $0.00)
Pinkerton
service has been and will continue to be here to assist you when needed.
As always, the first step is to inform us that there is a problem and allow us
the opportunity to repair it. Pinkerton service hours are Monday through
Friday 7:30am till 5:30pm and Saturday 8:00 am till 12:00pm. Pinkerton
service can be reached at ###-###-#### or please contact [redacted] directly at
###-###-####.
Vehicles that have been deemed a total loss by an insurance
company are done so for a legitimate reason.
Flood and fire vehicles are the most prone to having wiring issues that
will constantly be a nightmare. As in
this case, we do not work on vehicles that we cannot guarantee a...
quality
repair. Many times when wires and
retainers are disturbed on salvaged vehicles, other issues are created, and
then we are responsible for those repairs at our expense.
As for the recalls, they are federally mandated and as a
dealer, we have an obligation to complete them in the interest of the safety for
both the customer and other vehicles on the road.
The “Service Air Bag” light can come on for a multitude of
reasons. We completed the recalls per
the recall instructions. This does not
guarantee, nor cover, any other air bag related complaints.
If you need anything further, please feel free to contact
[redacted] at ###-###-#### ext. [redacted].
Thank you for bringing this to our attention. The vehicle in question does still have some powertrain warranty left up to 5 years from original sale date or 100,000 miles. Our service department has done some repairs and replacement of several parts on this vehicle. We can take another look to see...
if there is still a need to do some additional work. The technicians had previously approved the work done and did not feel a need for additional service. Regarding trading to another vehicle, the banks had previously limited the customer to a certain amount they would approve which required additional money down. If the customer would like to contact [redacted] in our service department and [redacted] in our sales dept. we will take another look at the vehicle at no charge to the customer.
Vehicles that have been deemed a total loss by an insurance company are done so for a legitimate reason Flood and fire vehicles are the most prone to having wiring issues that will constantly be a nightmare As in this case, we do not work on vehicles that we cannot guarantee a quality repair Many times when wires and retainers are disturbed on salvaged vehicles, other issues are created, and then we are responsible for those repairs at our expense As for the recalls, they are federally mandated and as a dealer, we have an obligation to complete them in the interest of the safety for both the customer and other vehicles on the road The “Service Air Bag” light can come on for a multitude of reasons We completed the recalls per the recall instructions This does not guarantee, nor cover, any other air bag related complaints If you need anything further, please feel free to contact [redacted] at ###-###-#### ext ***
I apologize for the multiple incidences you have incurred and apologize for not exceeding your expectations as our customer Our goal with every customer is to repair the vehicle correctly the first time and on time, to limit any mechanical disruptions for our customers In those regards, we have failed to exceed your expectations and we sincerely apologize to you When your vehicle came in on Tuesday September the 9th with a mileage of for all injectors to be replaced at your request, our diesel technician started his diagnosis to determine that an expensive repair was actually needed After spending the morning and part of the 9th confirming that the vehicle did need injector replacement and initial parts order was replaced The diesel technician began disassemble of the engine that afternoon and began installation of parts on Wednesday afternoon The technician had Federal jury duty on Thursday and Friday, was off Saturday and Sunday and completed installation and final test drive on Tuesday night and completed his paperwork on Wednesday the 17th at 8:am I understand your expectation of days were not met and I apologize again, however, jury duty is not optional (total bill $3702.40) On Tuesday the 30th, you brought your vehicle back with a mileage of due to a fuel smell The technician found a small feed hose was leaking at injector #and was repaired within hours with a retro fit hose (total bill $0.00) On Wednesday the 8th of October, the vehicle was brought in with a mileage of for a check engine light The technician diagnosed and found a wiring short in the steering column and repaired wiring with no parts cost and limited labor time charged(total bill $for labor) On Wednesday the 19th of November, the vehicle was brought in with a mileage of for cutting off when the engine was cold The technician diagnosed the fuel filter housing assembly leaking The fuel filter housing did not appear to have been changed recently due to outside appearance The technician also found an added aftermarket fuel lift pump that could be resulting in higher than factory fuel pressure specs We were advised on Thursday the 20th of November that repairs were to be completed elsewhere(total bill $0.00) Pinkerton service has been and will continue to be here to assist you when needed As always, the first step is to inform us that there is a problem and allow us the opportunity to repair it Pinkerton service hours are Monday through Friday 7:30am till 5:30pm and Saturday 8:am till 12:00pm Pinkerton service can be reached at ###-###-#### or please contact [redacted] directly at ###-###-#### Thank you
Thank you for bringing this to our attentionThe vehicle in question does still have some powertrain warranty left up to years from original sale date or 100,milesOur service department has done some repairs and replacement of several parts on this vehicleWe can take another look to see if there is still a need to do some additional workThe technicians had previously approved the work done and did not feel a need for additional serviceRegarding trading to another vehicle, the banks had previously limited the customer to a certain amount they would approve which required additional money downIf the customer would like to contact [redacted] in our service department and [redacted] in our sales deptwe will take another look at the vehicle at no charge to the customer
The original repair was to replace the fuel injectors per the customer request. The vehicle has an aftermarket fuel lift pump that has increased the fuel rail pressure to a higher that GM specifications. Further, the vehicle is years old and has around 160,miles. We did remove the housting assembly, but did not take it apart in any fashion. Thus, we truly have not caused the seal to fail. However, in the interest of customer satisfaction, we would like to assist the customer in half the cost of the repair. Please call to schedule an appointment so we can insure the part is in stock and waiting. If you need any further assistance, please call the dealership at ###-###-####
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As stated in my original Revdex.com complaint and several in person complaints to the dealership, the fuel filter housing did not leak before the injector work was done but does afterAs part of this work the housing has to be removed from the truckThe housing could have been damaged while being removed or while being moved around where ever it was placed for the week it was off the truckAs for the aftermarket lift pump, it is the only thing that has kept the truck driving as the leak in the filter housing allows air into the fuel line causing the void in the lineIf the lift pump was not in place the engine would not be getting the required fuelAs for the fuel rail pressure, its the same as factory (verified with gauges) as the lift pump has a return line directly from it to the tank that pass all unneeded fuel back to the tankThe dealership has still not even addressed the issues stemmed from their work on the electrical short in the steering columnThe screws missing that hold the cover in place, the broken connector, and the issue with the ignition being flackyAll stemming from the electrical work that the dealership completedI will not pay even the half price to have the leak fixed as it did not leak before the work was done by the dealership and should be covered under their month 12,mile parts and labor warranty that I even verified and asked about before any work was ever done to my truckIf this is not resolved by the end of the week (3/30/15) I will persueing this further than a Revdex.com claim
Regards,
*** ***
*** *** brought her Saturn into our dealership with a complaint of the vehicle not starting at times and sometimes the key will come out on its own. It took our tech several attempts to duplicate the issue and it was obvious that the key cylinder and housing was worn enough to
let the key physically fall out. That condition would also prohibit the vehicle from starting. To repair the issue of a worn out key cylinder, we replaced the cylinder, housing and cut a new key for the vehicle (ref repair order *** - car was in the shop from 5/8/ro 5/19/2014)
The vehicle was towed back to the shop on 6/13/with a complaint that the vehicle did fine for a week and now is doint the same thing. After attempting to duplicare the issue all day, it was deemed that the keys she was using was the old key (as they are gold in color, the new are silver) and we cust her another keyThe towing, tech time and key were all at no charge to her
We were contacted that the vehicle was acting up again. We immediately dispatched a tech to go to the vehicle and see why it would not start. He verified the issue and we had it towed to the dealership. We found the starter had a dead spot that, if stopped at that spot, would not allow the vehicle to start. We replace the starter, covered the labor as well as the tow bill as a courtesy, eventhough it was truly a seperate issue
Finally, the vehicle was brought back with a burning smell and the check engine light was on. We found the alternator had stopped working and burnt up therefore ruining the battery. As there was no correlation between the repairs, there was a charge for this repair
Lastly, the vehicle was brought back for an issue of a transmission jerking once put in reverse. Neither the ignition issues or charging issuses could have caused any transmission related failure
In short, I think Pinkerton has gone above and beyone with absorbing tow bills, labor and parts through out the entire experience. The fact of the matter is, when you own a vehicle with over miles, things are going to fail, sometimes in succession as they were all put on at the same time and then they wear out at the same time
If you need anything further, please contact our Service Director, *** *** ** *** ***
Thanks
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No resolution was proposed, only thing stated in the dealership's response was work that had already been completed, nothing in regards to the problems that have raised due to said work. The ignition problem wasn't even addressed. I had tried working directly with the dealership and [redacted] directly on several occasions before filing my Revdex.com complaint. The leaking fuel filter housing that they said would be repaired at different facility was not the case. I told them that I would not pay the $800 plus they wanted to charge me to repair it as it did not leak before they worked on the truck and that exact part was taken off of the truck during the injector work.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, I do not agree that they were to "take responsibility" if something else were to go wrong with the car. We took it to another dealer who ended up having to fix another issue with the car while they were fixing the "air bag" issue and I told them that "I" was willing to pay them for whatever needed to be fixed and that is exactly what I did. He called me (from the other dealership) and informed me what it would cost to fix the problem and I told him to go ahead and fix it. It now works great! I understand that Pinkerton does not want to work on these vehicles because they feel like it is their responsibility if something else goes wrong while they are fixing what the car was initially brought in for. However, if a customer tells you that they are willing to pay for whatever else goes wrong, and that Pinkerton is not responsible, then they should have fixed the car. From now on, I will take my vehicle (no matter what kind of vehicle it is) to the dealer that fixed it.
Regards,[redacted]
We have agreed to repair his vehicle at no charge to him. However, we are currently working with him to assist in the purchase of a newer vehicle.[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have tried to fix the problem before and seem to come to the resolution that they don't know whats wrong with the wheel problem that makes it feel unsafe to drive they feel that I must accept this problem despite them promising to fix the problem that I discovered upon test driving this vehicle they have not lived up to their promises in the past my car was in the service dept. for the first 3 weeks that I purchased the car they have had plenty of time tofix the problem you don't sell customers a car with axle problems because they have already replaced the right axle on the vehicle and the whell problem still exists
[redacted]
I
apologize for the multiple incidences you have incurred and apologize for not
exceeding your expectations as our customer. Our goal with every customer
is to repair the vehicle correctly the first time and on time, to limit any
mechanical disruptions for our customers. In those...
regards, we have
failed to exceed your expectations and we sincerely apologize to you.
When
your vehicle came in on Tuesday September the 9th with a
mileage of 157485 for all injectors to be replaced at your request, our diesel
technician started his diagnosis to determine that an expensive repair was
actually needed. After spending the morning and part of the 9th
confirming that the vehicle did need injector replacement and initial parts order
was replaced. The diesel technician began disassemble of the engine that
afternoon and began installation of parts on Wednesday afternoon. The
technician had Federal jury duty on Thursday and Friday, was off Saturday and
Sunday and completed installation and final test drive on Tuesday night and
completed his paperwork on Wednesday the 17th at 8:07 am. I
understand your expectation of 2 days were not met and I apologize again, however, jury duty is not optional.
(total bill $3702.40)
On
Tuesday the 30th, you brought your vehicle back with a mileage of
158011 due to a fuel smell. The technician found a small feed hose was
leaking at injector #3 and was repaired within 2 hours with a retro fit hose.
(total bill $0.00)
On
Wednesday the 8th of October, the vehicle was brought in with a mileage
of 158168 for a check engine light. The technician diagnosed and
found a wiring short in the steering column and repaired wiring with no parts
cost and limited labor time charged. (total bill $336.06 for labor)
On
Wednesday the 19th of November, the vehicle was brought in with a
mileage of 159962 for cutting off when the engine was cold. The
technician diagnosed the fuel filter housing assembly leaking. The fuel
filter housing did not appear to have been changed recently due to outside
appearance. The technician also found an added aftermarket fuel lift pump
that could be resulting in higher than factory fuel pressure specs. We
were advised on Thursday the 20th of November that repairs were to
be completed elsewhere. (total bill $0.00)
Pinkerton
service has been and will continue to be here to assist you when needed.
As always, the first step is to inform us that there is a problem and allow us
the opportunity to repair it. Pinkerton service hours are Monday through
Friday 7:30am till 5:30pm and Saturday 8:00 am till 12:00pm. Pinkerton
service can be reached at ###-###-#### or please contact [redacted] directly at
###-###-####.
Thank
you.
Vehicles that have been deemed a total loss by an insurance
company are done so for a legitimate reason.
Flood and fire vehicles are the most prone to having wiring issues that
will constantly be a nightmare. As in
this case, we do not work on vehicles that we cannot guarantee a...
quality
repair. Many times when wires and
retainers are disturbed on salvaged vehicles, other issues are created, and
then we are responsible for those repairs at our expense.
As for the recalls, they are federally mandated and as a
dealer, we have an obligation to complete them in the interest of the safety for
both the customer and other vehicles on the road.
The “Service Air Bag” light can come on for a multitude of
reasons. We completed the recalls per
the recall instructions. This does not
guarantee, nor cover, any other air bag related complaints.
If you need anything further, please feel free to contact
[redacted] at ###-###-#### ext. [redacted].
Thank you for bringing this to our attention. The vehicle in question does still have some powertrain warranty left up to 5 years from original sale date or 100,000 miles. Our service department has done some repairs and replacement of several parts on this vehicle. We can take another look to see...
if there is still a need to do some additional work. The technicians had previously approved the work done and did not feel a need for additional service. Regarding trading to another vehicle, the banks had previously limited the customer to a certain amount they would approve which required additional money down. If the customer would like to contact [redacted] in our service department and [redacted] in our sales dept. we will take another look at the vehicle at no charge to the customer.