La Quinta Inns & Suites

I stayed in one of your hotels in Colorado Springs on 4385 Stinton Road from 12/31-01/04/21 first time ever at this hotel chain and the last time. when we arrived there the lobby was somewhat clean nothing to impressive about this place, but still decided to stay. Got into the room it smelled like old carpet the beds comforter on the bed by the door had red marks on them. I was so tired Iet that go. So when I go to hotels I always inspect my beds pull back the comforter that night it was a BLOOD STAIN inside the comforter when you pulled the comforter back. I was so nasty that you made up the bed like that. when I informed the front desk she acted like it wasn't nothing new didn't offer a new room or anything. I will not ever in the future make a reservation at this chain. This is the worst one I have ever stayed in on the picture the hotel was nice but in person it was a disgrace.

[redacted] made a hotel reservation through thirty party called "Booking.com" instead of hotel directly, When any customer make a reservation through 3rd party, they need to contact themThe 3rd party advertise different room rate with different penaltyHotel does not knowSo when he called me at 3am, I told them to call "Booking.com" They are the one who knows the room rate they used is cancel-able or notOnce the room rate is cancel-able they can simply cancel it The hotel is not involved on this matterBooking.com is the one who should take care ofThe advertisement on Booking.com is done by Booking.comThis is nothing to do with our hotelIf any guest make a room reservation directly with us, we only have one cancellation policy which is 6pm on the day of arrival, periodI did not make any mistake nor any wrong doingNevertheless, when he called us, both of us made a resolution that we will refund 1/of room charge which was $He was satisfied with our agreementIf you have any questions, please do not hesitate to contact me

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*** *** I would like to apologize again so that the world knows how sorry we areI totally understand the inconvenience this must have beenAlong with an apology I would love to clear your claimWe the hotel are no way thievesAfter speaking with your team lead the
gentleman that booked you all at our hotelHe discovered that the person you all were completing the project for had called and disputed the card charges as fraudulent for all four roomsThe purpose of this incident was due to the team lead selecting the pay at check in option on ***The cardholder had not received and invoice from the lead, *** or our hotel for their recordsIn addition to your claim; I will inform you as I did over the phone *** does not provide us any additional contact info and the numbers we had did not reach anyoneI did in turn go the extra mile and emailed the contact *** listedAlso not helpful as they entered it incorrectlyYou my friend were able and kind enough to assist me with the correct contactSince then your team lead/person of email on fileHas reached out and discovered the problem and provided us with the correct paymentAll the cards that were on file have been fully refundedShould you have any difficulties with the refund please let us help you I spoke to this guest when it happenedI spoke to this guest travel agent for worksitesI have even informed the guest in an email above of all that transpired and confirm a full refund of the transaction

Revdex.com*** *** *** *** *** ** ***To Whom it may Concern:ID #***The guest in question on the Case ID # stated above, has been fully refundedOur attendant on the evening in question had to step away from the desk in order to assist another guest, and
unfortunately, in a rush, forgot to put up the appropriate signageWe reviewed the camera footage to confirm this, and it was as stated.The guest in question has been issued a full refund, and I have corresponded with him via e-mail to let him know that we have returned monies on our end, and approved a refund from the third party booking site through which he prepaid for his lodgingHe should be all set, with all charges regarding La Quinta being reversed.Thank you for your time,Mark G***Assistant General ManagerLa Quinta inn & Suites*** ** ***
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[redacted] made a hotel reservation through thirty party called "Booking.com" instead of hotel directly, When any customer make a reservation through 3rd party, they need to contact them. The 3rd party advertise different room rate with different penalty. Hotel does not know. So when he called me...

at 3am, I told them to call "Booking.com" They are the one who knows the room rate they used is cancel-able or not. Once the room rate is cancel-able they can simply cancel it The hotel is not involved on this matter. Booking.com is the one who should take care of. The advertisement on Booking.com is done by Booking.com. This is nothing to do with our hotel. If any guest make a room reservation directly with us, we only have one cancellation policy which is 6pm on the day of arrival, period. I did not make any mistake nor any wrong doing. Nevertheless, when he called us, both of us made a resolution that we will refund 1/2 of room charge which was $56.40. He was satisfied with our agreement. If you have any questions, please do not hesitate to contact me.

Review: When I reached La Quinta Inn & Suites Erie on July 4th, 2015 there was no one at the front desk. We have waited for 45 minutes with my 2 kids ready for bed. There were other customers waiting in the lobby for the receptionist for an hour. We had no choice but look for another hotel in the middle of the night. The hotel is not refunding my $237.16. They are falsifying the records to show that I have checked in. But they are missing all the information that is required to check me in to the hotel. La Quinta Inn & Suites Erie[redacted]Desired Settlement: They need to investigate whether there was anybody at the front desk at that night. They need to reach out to all the customers who were affected by this and refund their money.

Business

Response:

Revdex.com[redacted]To Whom it may Concern:ID #[redacted]The guest in question on the Case ID # stated above, has been fully refunded. Our attendant on the evening in question had to step away from the desk in order to assist another guest, and unfortunately, in a rush, forgot to put up the appropriate signage. We reviewed the camera footage to confirm this, and it was as stated.The guest in question has been issued a full refund, and I have corresponded with him via e-mail to let him know that we have returned monies on our end, and approved a refund from the third party booking site through which he prepaid for his lodging. He should be all set, with all charges regarding La Quinta being reversed.Thank you for your time,Mark G[redacted]Assistant General ManagerLa Quinta inn & Suites[redacted]