La-Rich

From: *** *** [mailto:***] Sent: Friday, May 15, 11:AMTo: *** ***Subject:
Complai t #*** Warranty was registered with *** Warranty # is ***

From: *** *** *** Sent: Monday, July 14, 6:AMTo:
***Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
la rich replaced roof on ** *** roof following hail damage to neighborhood
** *** insurance denied coverage for hail damage
** *** neighbors on both sides of him received hail damage
la rich by mistake discarded to vinyl postcaps during cleanup la rich is sending out a check certified mail for reimbursements ($18.00)
la rich is not going to replace siding for free regardless if we were referred to his neighbor
siding was damaged as a result of hail damage. vinyl siding repair was never part of any contract
*** *** la rich llc owner

Complaint: ***
I am rejecting this response because:
Thank you for your email of yesterday relative to the response from LARich. My last call to *** regarding my roof registration was on December 18, when I was told, yet again, that nothing had been sent from LARich. After speaking with a representative from *** that day, I tried to speak with either *** or *** but I was unable to leave a message on either their office phone or ***'s cell phone. I am happy to learn that I now have a Warranty #*** with *** for my roof, most likely because of my complaint issued through the Revdex.com
I will be more than happy to get what I paid for, iethe factory inspection of my roof and the *** *** *** if I am still eligible which I fear I am not. The literature from *** indicates that the contractor must register and pay for this warranty within days after installation and that the homeowner should contact *** within days if the permanent warranty from *** was not received. The roof installation was completed on April and time went by and not hearing anything from either LARich or *** I checked the fine print from *** and called both the *** toll-free registration number and LARich on July 8. The customer service representative, ***, (who had departed the company several months later when I called again) was the first *** person with whom I spoke and she verified that no registration was ever submitted by LARich. I immediately contacted LARich and *** said that my registration and several others were being sent out by express mail. I called *** and reported this to *** who said that the company wasn't strict about the time period for registration submittal so I took her word for it and continued to wait thinking that a "Factory Certified Master Elite" company would stand by it's word. I also noted that LARich was voted "Best Roofing Contractor for *** ***" according to the annual business poll.
At this point I feel that *** should uphold his company's standards and ensure that I hear from *** that a company inspector will be at my home within the next couple of weeks and that I will receive the *** *** *** for which I have paid $765.00. If this is not possible, I want a bank check in the amount of said $765.00.
I drove to the LARich office on two occasions, once in March and again in April to see if I could speak directly with either *** or ***. The office was closed and there were piles of empty plastic bags on the floor. It appeared that these bags had contained some type of snow/ice melting substanceMy impression, after these two visits, was that no one was spending any time in the LARich office
Any help I can receive from the Revdex.com in arbitrating this dispute will be greatly appreciated.
Sent from my iPad
Sincerely,
*** ***

From: [redacted] Sent: Monday, November 17, 2014 6:26 PMTo: [redacted]Subject: LA Rich
 
Thanks for the follow up.I have not heard in any way from [redacted] .He needs to talk to [redacted], his job forman about what we discussed pertaining to the damages that occur during the replacement of the roof.When I read his last e-mail it did not make any sense,He has everything mix up.I'am open to sitting down with [redacted] and [redacted] and getting  this ironed out.   
                                        ...⇄
                                        ...⇄ Thanks again   
                                                                                      ...⇄ [redacted]  [redacted]

Complaint: [redacted]
I am rejecting this response because:
Complaint #[redacted]
I never received a check or a e-mail from La Riche.Why would I write to if the problem had been resolved.I would suggest you read the original letter that I sent to you and read S[redacted] response.I don't think he is seeing things correctly.I would also suggest that you talk to [redacted] the forman on the job.We had discussed the damages and he said they would take care of it.I would also suggest that [redacted] talk to [redacted] about the damages, some how [redacted] has gotten all wrong                                     �...⇄
 
 
 
Sincerely,[redacted]

Review: LA RICH replaced my roof in November 2013 .Some pieces of vinyl siding got broken and post caps on the porch.I called [redacted] and he came checked the damages and said they would replace the broken siding and post caps. He said they couldn't do it until spring because of the cold weather, the siding will crack. I understood and agreed.I had recommended La RICH to my neighbor to replace his roof, which they did in the end of May 2014. [redacted] said they would take care of siding while they were doing the roof next store.I was away that week ,but made arrangements with my neighbor to gain access to the house if needed.They didn't replace the siding while they were there. I called [redacted] several times with the reply they would be there this week,3weeks have gone by still no [redacted].I left a message saying I was notifying the Revdex.com on 6/16/14Desired Settlement: Replace siding and post caps,reimburse the cost of the material

Business

Response:

From: [redacted]

Sent: Monday, July 14, 2014 6:59 AM

To: [redacted]

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

la rich replaced roof on [redacted] roof following hail damage to neighborhood

[redacted] insurance denied coverage for hail damage.

[redacted] neighbors on both sides of him received hail damage.

la rich by mistake discarded to vinyl postcaps during cleanup la rich is sending out a check certified mail for reimbursements ($18.00)

la rich is not going to replace siding for free regardless if we were referred to his neighbor.

siding was damaged as a result of hail damage. vinyl siding repair was never part of any contract

[redacted] la rich llc owner

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Complaint #[redacted]

I never received a check or a e-mail from La Riche.Why would I write to if the problem had been resolved.I would suggest you read the original letter that I sent to you and read S[redacted] response.I don't think he is seeing things correctly.I would also suggest that you talk to [redacted] the forman on the job.We had discussed the damages and he said they would take care of it.I would also suggest that [redacted] talk to [redacted] about the damages, some how [redacted] has gotten all wrong

Sincerely,

Consumer

Response:

From: [redacted]

Sent: Monday, November 17, 2014 6:26 PM

To: [redacted]

Subject: LA Rich

Thanks for the follow up.I have not heard in any way from [redacted] .He needs to talk to [redacted], his job forman about what we discussed pertaining to the damages that occur during the replacement of the roof.When I read his last e-mail it did not make any sense,He has everything mix up.I'am open to sitting down with [redacted] and [redacted] and getting this ironed out.

Thanks again

[redacted]

Review: Paid 765 for warranty I never got. Saying that they are behind is not an excuse. Your men also left a mess around the yard. Didn't pick after dumpster was removed. Stuff was brought from other jobs and dump in the dumpster when we where told nothing but roofing materials could be put in the dumpster. I don't care if you say that the roof is covered since it was put in. We need the warranty from manufacturer in hand. Do we need to take you to small claims court?? Im sick of your excuses that all I heard from the moment we hired you all. The roof was put in the beginning of June. Your excused mean nothing!!!Desired Settlement: Get the warranty registered with the manufacturer or will sue in court. Thats all!

Business

Response:

Warranty was registered and customer was notified

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Signed a contract on 7/25/2013 to have roof torn off and replaced new gutters also. I PAID EXTRA FOR THE GOLDEN PLEDGE WARRANY 25 YEARS 100% WITH 50 YEAR SHINGLE BEST WARRANTY IN THE INDUSTRY. FOUR MONTHS AFTER HAVING ROOF INSTALLED THIS STILL HASN'T HAPPENED. SOMEONE FROM [redacted] THE SHINGLE MAKER IS SUPPOSED TO COME OUT TO INSPECT OUR ROOF AND SIGN OFF THAT IT WAS DONE CORRECTLY. WHEN I CALLED LA RICH IN AUGUST, SEPTEMBER AND OCTOBER I WAS TOLD I NEEDED TO WAIT LONGER.I FINALLY CALLED [redacted] MYSELF AT [redacted] TO INQUIRE WHEN THEY WOULD BE OUT. I GAVE MY HOUSE ADDRESS AND WAS TOLD THEY NO INFORMATION REGARDING MY HOME HAVING THE ROOF REPLACED. THEY SAID THE CONTRACTER NEEDED TO CONTACT THEM. HERE IS THE PROBLEM THEY CAN TAKE YOUR MONEY FOR SERVICES AND NOT LIVE UP TO THEIR END OF THE CONTRACT.THIS WARRANY COVERS ME IN CASE THE CONTRACTER EVER GOES OUT OF BUISNESS I CAN ALSO TRANSFER THE WARRANTY ONE TIME IF I SELL MY HOME.WHT DIDN'T THEY DO THIS? WHEN MY ROOF WAS REPLACED I WAS OUT OF STATE THE NEXT DAY IT RAINED. SOME OF THAT RAIN WAS INSIDE MY HOUSE.......YOU THINK THIS COULD BE THE REASON THEY HAVEN'T SENT MY WARRANTY INFORMATION IN?SO INSTEAD OF HAVING A 50 YEAR WARRANTY LIJKE I PAID FOR I ONLY HAVE A 25 YEAR WARRANTY!!!!!Desired Settlement: I WANT THEM TO HONOR THE CONTRACT I SIGNED.

Business

Response:

HAVEING TROUBLE RESPONDING TO COMPLAINT RECIEVED AGAINST LA RICH LLC