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La Rosa del Monte Express

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La Rosa del Monte Express Reviews (4)

Hi, I request the services of La Rosa del Monte for a move from Puerto Rico to Reading PensylvaniaWhen they gave me my move, most of my belongings were brokenI complained to them and they indicated that they were not responsible for the damagesAmong the broken things are the following: Plates Cups Glasses Nails table Decorations Wood decorations Collection cups, glasses and plates Glass bowls EtcThanks

yes was received, but we had to pay extra charges and was delivered about days after the payment received???, and after Revdex.com interventionThanks

Hi,
I request the services of La Rosa del Monte for a move from Puerto Rico to Reading PensylvaniaWhen they gave me my move, most of my belongings were brokenI complained to them and they indicated that they were not responsible for the damagesAmong the broken things are the following:
Plates
Cups
Glasses
Nails table
Decorations
Wood decorations
Collection cups, glasses and plates
Glass bowls
EtcThanks

Review: These movers were paid in full in [redacted] . At no time did they tell us about any additional charges. We moved from New Jersey to Florida , The company picked our furniture up on a Thursday, and still never said anything about more charges. While in Florida , we got a call from their office in [redacted]. They told us we will be paying $212.25 C.O.D. We asked why? They said you were late on your full payment. When they took the furniture ,we were told we had to pay them in full at the [redacted] office. We went and paid in full(Monday) ,and again was not told of any additional charges.Desired Settlement: We deserve our $212,25 back. There was nothing in their contract that warrants a C.O.D.

Business

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Nov 6, 2013 at 10:22 AM

Subject: FW: letter of complaint

To: [redacted]

Cc: [redacted] <[redacted]>

[redacted],

Below you will find a letter sent to [redacted] regarding complaint **. [redacted]

Complaint #[redacted]

Any further questions that need to be answered please feel free to call email or fax to the

[redacted] office

Thank you,

General Manager

facebook.com/[redacted]

From: [redacted] [mailto:[redacted]]

Sent: Wednesday, October 23, 2013 1:55 PM

To: '[redacted]'

Subject: RE: letter of complaint

[redacted],

**. [redacted]’s household goods was picked up on 7/18/2013 Friday. Customers are to pay for shipment as it gets picked up. **. [redacted] told our driver he would come to the office to make payment. On Monday we had a container being prepared to go to our Florida Office so we had to close all our contracts that were being transported as we close our contracts any contract

with an open balance our system automatically adds a COD charge, Customer told the driver that Friday that he would be in the office that evening to make the payment, **. [redacted] comes to our office on Tuesday to make a payment and shipment was already sent with a COD charge. We tried to explain to Customer numerous times but doesn’t seem to understand not only that on the back of each contract theirs Terms & Conditions and unfortunately a lot of Customers really don’t read them.

Any other question or matter that arises from this reference please email or call our office

Kindly,

General Manager

facebook.com/[redacted]

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Description: Movers

Address: 2250-64 North 5th Street, Philadelphia, Pennsylvania, United States, 19133

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