La Rosa del Monte Express

Revdex.com:At this time, I have not been contacted by La Rosa del Monte Express regarding complaint ID [redacted] .Please is there anything I can do to get their attention? This company is obviously avoiding me Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding La Rosa del Monte Express has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business has not resolved the problem the complaint was submitted for because delivery of goods to the final destination still has not taken placePlease note I was informed by the Sales Department Representative of La Rosa Del Monte Express in a written response to the complaint submitted that the delivery would take place on December *, and yet the movers have not arrived with my belongings to their final destination. Please forward the attached response to *** *** ***, Rosa Del Monte Claims Department representative?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern:We spoke with *** *** and agreed to deliver her belongings on our next trip to Texas on December **, The driver will be contacting *** *** one or two days confirm the ability to receive her items*** *** signed a contract with terms and conditions
#2;Carrier is not liable for delay due to highway, ferry, ship, or other obstruction or lack of capacity, vehicle or equipment breakdown or any causes other than Carrier's negligenceNor for routing a shipment via another carrier in the event of physical necessity or any other cause beyond Carrier's control or for any reasonable causeCordially, *** *** Claim department***

Good afternoon we had sent a letter to Mrs James below is copy of the letter Mrs. Myrna James 1015 Ventnor Avenue Unit D Delray Beach, FL 33444 Dear Mrs. Myrna James: This is in regard to your shipment no. NYOR-0763-15 which you placed with our company La Rosa Del Monte Express on the 11 of...

September 2015. We sincerely apologize to you for the delay in delivery of your shipment. Due to irregularities in the logistic department, this inconvenience has been caused to you. We had also flooded with a large number of shipments that month and all this has led to this delay. We were trying our best to minimize the delay as much as possible to reduce your trouble. We had equipped our departments with more number of staffs in order to deliver your shipment as soon as possible. As a small token of honor and as a mark of apology we offer 5% discount to you on your next shipment with us. Whenever you place your next order with our company, you can avail this discount on the final bill value. To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter. Sincerely, Carlos F[redacted] General Manager La Rosa Del Monte Express

Revdex.com:At this time, I have not been contacted by La Rosa del Monte Express regarding complaint ID [redacted].Please is there anything I can do to get their attention? This company is obviously avoiding me Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding La Rosa del Monte Express has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Review: I contracted La Rosa del Monte to move some boxes filled with personal items and 2 tv's. They picked up the boxes on 09/**/2015 at [redacted]. It was agreed upon contract the shipment would arrive 7-15 days of pickup date. I spoke to Carlos F[redacted] on 09/**/2015. On 09/**/2015 I called the offices inquiring on the status of my shipment and was notified that my shipment was in Orlando, FL. I spoke to M. Carlos F[redacted] and he apologized for the error and that he would be in contact with the Orlando office to have the shipment forwarded to the Miami office immediately. I have called the New York, Orlando and Miami office repeatedly and the response is still the same; the shipment has not arrived and no restitution available. No one has provided an adequate response as to the location of my shipment. The contract was paid in full upon pickup in the amount of $1180.Desired Settlement: I wish my shipment be delivered and full and complete refund of the amount paid - $1180.

Business

Response:

Good afternoon we had sent a letter to Mrs James below is copy of the letter Mrs. Myrna James 1015 Ventnor Avenue Unit D Delray Beach, FL 33444 Dear Mrs. Myrna James: This is in regard to your shipment no. NYOR-0763-15 which you placed with our company La Rosa Del Monte Express on the 11 of September 2015. We sincerely apologize to you for the delay in delivery of your shipment. Due to irregularities in the logistic department, this inconvenience has been caused to you. We had also flooded with a large number of shipments that month and all this has led to this delay. We were trying our best to minimize the delay as much as possible to reduce your trouble. We had equipped our departments with more number of staffs in order to deliver your shipment as soon as possible. As a small token of honor and as a mark of apology we offer 5% discount to you on your next shipment with us. Whenever you place your next order with our company, you can avail this discount on the final bill value. To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter. Sincerely, Carlos F[redacted] General Manager La Rosa Del Monte Express

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Your Answer Here]

The numerous calls I placed to the business trying to reach a resolution was met with my calls being transferred from the Miami office, to the Orlando office and then to the New York office and no one apologized for delay or for the fact my shipment was sent to the wrong location. My shipment was delayed and no one was able to provide me with the explanation provided to me as a response to my complaint. I entered into a contract with this company in which I paid for the services in total and up front. The reply received does not compensate adequately for the troubles I experienced. Apart from the fact that the shipment was delayed, my boxes were received torn and broken. Every single box was torn. I witnessed the delivery crew taping up the boxes as they were removing the boxes from the truck. When I inquired about the poor state in which the boxes arrived in; the delivery guy stated his job was to delver the shipment and could not provide an explanation as to the conditions of the boxes. I asked if the boxes were exposed to water and again he replied he could not provide an explanation as to the conditions of the boxes. If this company was indeed sorry for the delay in my delivery and the negative experienced caused by their poor business ethics they would refund me the money paid; if not in it's totality than a partial refund will be accepted.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My name is [redacted] residing at [redacted]

I hired this moving company Rosa Del Monte to move me from [redacted] To [redacted],

And in the process the damaged my [redacted] 42 inch LED Smart T.V.

I since contacted the business I spoke to [redacted] and he told me that he will send out the claims forms but i've yet to receive the forms.

I then called back and spoke to [redacted] and he changed his tune to the fact that I wasn't covered under their warranty.

So I asked him what warranty nothing was ever mentioned to us regarding any insurance regarding our moving so he replied that is 50 cents per pound up to $50 max.

So I replied to [redacted] that no one told us nor offered any option to insure our belongings.

Now my [redacted] 42 inch smart t.v screen is damaged cracked beyond repair.

I contacted [redacted] regarding this t.v and they told me hat t.v screens are not repairable.

I again called Rosa del Monte and [redacted] brushed me off telling me that they will not pay.

This television was in great working conditions before moving until it reached our new place of living.

[redacted] never sent out the claims forms so that I can open a claim.

All iwant now is for my tv to be replaced or paid for.Desired Settlement: I want a complete replacement of my [redacted] MODEL # E422VLE SMART T.V

REPLACEMENT OR CASH IN EXCHANGE FOR MY T.V

Consumer

Response:

At this time, I have not been contacted by La Rosa del Monte Express regarding complaint ID [redacted].Please is there anything I can do to get their attention? This company is obviously avoiding me Sincerely,[redacted]

Review: Movers broke leg go an antique desk and damage the floors from the apartment from where the furniture was moved.

Client contacted movers and they promised to cover the charges but afterwards did not returned phone calls and emails from client.Desired Settlement: They are fully insured and should refund the costs paid by client and repair the antique desk

Review: My parents, [redacted] & [redacted] ###-###-####, moved from Guaynabo,Puerto Rico on July **, 2013 to Stratford, Ct. They resided with me at [redacted] in Stratford until August ** 2013 when they moved into their own residence, [redacted].The moving company, La Rosa Del Monte, picked up their belongings on Friday July ** 2013. It is now September [redacted] 2013, the moving company tells me they don't know where my parents belongings are located. I have asked them if it left Puerto Rico and they can't or won't give me an answer. We called them again last Thursday, September [redacted] 2013 and they told me that they didn't know and to call back in two weeks and hung up the phone on us. Please help us. [redacted], son ###-###-####[redacted]Desired Settlement: DesiredSettlementID: No settlement requested - for

My parents just want their belongings. Every time I call, they don't have any information.

Business

Response:

I had contact [redacted] by phone and via email on 09-**-13.

The container is on hold by custom waiting for inspection and that is making his parents belongings been delay.

As well I want to apology to him and his parents for the wrong doing from one of our employee. We are investigating this incident to avoid further inconvenient to our customers.

I will contact [redacted] to coordinate delivery as soon as I get Custom Release for this container.

please see attached documents from custom showing status of the container.

Review: My family and I relocated to New York City from [redacted], Florida, and we utilized this company to help us pack and move. As movers came to pack, there was an understanding that the move would take about a couple of weeks (about 10-15 days) before arriving to NYC; the movers packed and shipped our items on 7/**/15. After numerous phone calls to the Miami Office and NYC Office when we did not receive a phone call by mid August, we were still given the run around that we were mistaken and it was 10-15 business days before delivery could take place. After waiting through that time period, both offices in NYC and Miami pointed the finger at each other because neither knew where all our belongings were. One person would say our belongings were being transported via truck and another worker would say it is on the train but there is no way for them to know where our belongings were. This persisted for another 4 weeks. Finally, we got a call saying our belongings arrived to NYC and the delivery was slated for 9/**. At this point, still no one could give an explanation where our belongings disappeared for 6 weeks. After having to demand for an apology, the manager, Carlos F[redacted], stated in writing that he would let the general manager of the Miami office and the owners know regarding this situation and that he would seek some compensation for us. In addition to this, it was shown to the movers upon delivery that day that the bookcase was severely damaged in the move and it was noted on the damage report sheet of the company. After unpacking, it was discovered in addition that several items were destroyed due to the negligence of packing by the movers in [redacted]. Several drawings and its frames were shattered and scratched; I took these pictures and forwarded to the manager Carlos F[redacted] as well. Carlos F[redacted] notified me through email on 9/**/15 that he will revise the damage report to include such items and get back to me. I asked him through email twice, once on 9/** and 10/* but have since gotten no answer, just like the run around and lack of answers/responses my family had been receiving when we inquired where our belongings were for 6 weeks. During those six weeks, my wife and I did not have our bed to sleep on, and I had to purchase many additional items for my daughters, who are 4 and 3 years old, because otherwise it would be a hardship to function and live our everyday lives without any of our belongings because we were led to believe our belongings would be coming soon.Desired Settlement: I am seeking not only 1) monetary damages of what this company had promised me and to this day have ignored our family on the follow up emails/inquiries, but 2) to have this company's Revdex.com accreditation stripped. I considered this company only because there was a Revdex.com sign on their website and from word of mouth from my wife's family that this was a good moving company. I no longer believe that because I have demonstrated patience for the company to explain and resolve this debacle, but it seems the only thing they do is have no answers. Please take this complaint seriously, as I have never filed a complaint against any company in my lifetime, but there would injustice if I did not file this complaint and if this company should be able to continue on and make another family's life hell for 6 weeks. Thank you for your time and attention to this matter.

Consumer

Response:

At this time, I have not been contacted by La Rosa del Monte Express regarding complaint ID [redacted].Sincerely,

Review: A contract agreement was made by both parties which involved moving household goods from New York to Georgia. The estimator *. [redacted] gave the total price of the moving cost ($3,480.00) of the goods and also stated that the goods would be delivered by a maximum of 20 days. The goods were picked up on June [redacted], 2013. After several telephone calls inquiring about the goods being delivered, the representative kept stating that the goods are not scheduled to arrive anytime soon since the good are stationed in Orlando, FL. As of todays date, a representative named [redacted] has informed us that she has to speak to the Operations Department in charge, [redacted] to inquire more about when the goods will be shipped. It has been 25 days since the pickup date and no one knows exactly when our goods will be delivered. We have small children age 1 and 3 who are in need of their personal items of daily use. (crib, bed etc)Desired Settlement: We would like for our goods to be delivered as soon as possible with a lowered price adjustment of the total moving cost due to the delay and irresponsibility of the service provided so far.

Business

Response:

We apology for this delay,

we had delivered **. [redacted] Belongings on August *,2013

if you have any question please let me know

Business

Response:

Our contract states that there might be delays at the moment of transportation because sometimes it is beyond our control how the roads, transit, weather and many other issues that may occur, that is why our sales representatives tell our client an approximate time of delivery which is not always 100 % accurate because of issues we might find on the way.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business did not adequately inform the customer by contacting them of delays in a professional manner. If If the business would have personally notified me via telephone, mail or email then this complaint would not have been made. The complaint is regarding the lack of communication held between business to customer. I had to keep calling each time to find out information and was always told someone will contact me and never did. I would not have agreed to the contract if I would have been informed beforehand of what I would have expected and would have made a contract with another business who would have responded effectively.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I contacted this company in early May 2015. We agreed that my furniture would be picked up by the third week of May - they never showed up. I had everything ready to travel to NYC. They promised me to pick my furniture end og May. I indicated to them that I was leaving the last week of May. They assured me that they would pick before I left. T never came. At this point I did not have time to search for another moving company. I left the key of my apartment with my neighbor and we agreed that they would contact her to pick up by the first week of June. They never came. At this point I sarted commicating with the driver, because the office had no clue as to what they where doing. After more lpromises and three more non-fulfilled pickups I contacted the driver and he gave another date , June ** 2015. No one can imagine the stress - panic attacks - heart palpitations and anxiety all this caused.

The development managers had me pay an extra months rent $450 or they would have put my things out. This is the moving company only satan could have created - and I haven't mentioned their arrogance , lack of professionalism - and finally unprofessionalism.Desired Settlement: I have contacted them many times, especially their office in Orlando, which were the ones to pick and bring my furniture to Brooklyn. They are all the same - irresponsible. I am demanding they reinburse me the $450 they caused. me to pay.

Business

Response:

As per complaint No. [redacted] Based of on the complain by [redacted]. La Rosa Del Monte notified her that we were not able to perform her move on May **, 2015 as it was scheduled, she had the option to cancel the service with La Rosa Del Monte or seek the service with another moving company. Our team in Orlando FL agreed with [redacted] to do the move on June **,2015. she had no problem with such date. [redacted] had the opportunity between May and June to make all arrangement that it was necessary. unfortunately we are not able to make any refund to her,but we offer 5% discount to you on her next shipment with us. Whenever you place your next order with our company, you can avail this discount on the final bill value. Best Regards, Carlos F[redacted]

Review: My family moved from ** to **. We contracted the services of La Rosa Del Monte to transport our items. We had to spilt the moving into two shipments. For the first one they did not come to pick up our shipment the day they scheduled at the time they scheduled so we had to reschedule with them. They came again a few days later on May [redacted] and picked up the first half of our items. They said we could expect our things to arrive in ** within 10-15 days. We planned our shipment to arrive before us, because we sent our dining room set, bed and other essential items. We planned for our second shipment to be picked up on May [redacted] (at which point our 1st shipment still had not arrived--24 days later). They arrived and did not have enough space in their moving truck for the items we requested them to ship (a pool table, another mattress etc.) The customer service representative very rudely told us that it was our error that they did not have space because it was unclear in our paperwork what we were shipping. They then said that they could reschedule for June [redacted] (our move out day) and that if we did not like it "we could look for another company". Forced to use their service as we had to vacate our house within four days, we agreed to reschedule yet again for June [redacted]. Our first shipment did not arrive to our ** address until June [redacted]--36 days after it was picked up. This shipment did however arrive intact and with all the items we sent. They then contacted us the next day to drop off the second shipment. The reason we sent two separate shipments was to allow enough time to unpack one before the second arrived because we are downsizing. Not having enough space to receive the second shipment we had to use our son's address to get the boxes dropped off. This shipment was missing a plastic storage bucket filled with my tools. All these tools I estimate to at least $800 if not more. I asked where it was and the mover said it never arrived from **. Since then I have called the company on 3 separate occasions giving them a week in between each time to allow time for them to locate my items. Not one person has been able to tell me where it is or when I can expect it. I have been placed on hold for up to 40 mins at a time, hung up on, and passed to 4 representatives in one phone call. No one has called me back as promised.Desired Settlement: I would like for the company to refund me the amount of my tools estimated at $800 OR to locate my tools and send them to me. If my tools are located, I would still like them to give me a partial refund for their lack of service. I paid over $3000 dollars for an expected service and I received my shipment over 3 weeks late and did not receive all my items.

Business

Response:

Good morning, I am responding on behalf of La Rosa Del Monte express, a complain that had been filed against. At this time we are investigating this issue and will reply to this issue ASAPSincerely, Carlos F[redacted]General Manager

Review: Salesman of La Rosa del Monte stated that delivery of items for the movers to arrive at the final destination would take approximately two to three weeks (not including holidays) from Westchester N.Y. heading to Texas. Salesman explained the items would be delivered to [redacted] Florida first, then arrive at their final destination in Texas three days after they were delivered in [redacted]. Movers picked up items on October **, 2014. According to personnel in New York City, the items were placed on train for transport (which I was not informed of prior to the contract agreement). Called moving company on November **, 2014. No one in NYC could trace the location of the items shipped out. Called [redacted] (Rosa del Monte Office) only to be told items had not arrived in [redacted]. Called NYC Rosa del Monte office back on November **, 2014 and spoke to salesman who informed me the items had arrived in [redacted] on or about November **, 2014 and were sitting in the warehouse. Called La Rosa del Monte office in [redacted] again. Spoke to the same customer service representative who handles transporting of items. I had spoken to her twice before and she was not able to provide any support or assistance. Called [redacted] office for the third time on November **, 2014 only to be connected to the same person who was not able to help me twice before. I informed the same customer service rep that the items were indeed in the warehouse and requested a date of delivery for items to be shipped to Texas. Customer service rep asked for delivery address for the fifth or 6th time and gave me a tentative date of the week of December [redacted] for drivers to start journey to Texas. Called 12/*/2014 for confirmation of delivery. No one could locate the items in the warehouse and the customer service rep who had handled my calls on previous occasions was not available.Desired Settlement: I would like my items promptly delivered to their final destination in Texas. I would also appreciate better customer service and some compensation for the constant calls, loss of wages for not being able to work due to lack of work clothes, and undue stress.

Business

Response:

To whom it may concern:We spoke with [redacted] and agreed to deliver her belongings on our next trip to Texas on December **, 2014. The driver will be contacting [redacted] one or two days confirm the ability to receive her items. [redacted] signed a contract with terms and conditions #2;Carrier is not liable for delay due to highway, ferry, ship, or other obstruction or lack of capacity, vehicle or equipment breakdown or any causes other than Carrier's negligence. Nor for routing a shipment via another carrier in the event of physical necessity or any other cause beyond Carrier's control or for any reasonable cause. Cordially, [redacted] Claim department[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has not resolved the problem the complaint was submitted for because delivery of goods to the final destination still has not taken place. Please note I was informed by the Sales Department Representative of La Rosa Del Monte Express in a written response to the complaint submitted that the delivery would take place on December *, 2014 and yet the movers have not arrived with my belongings to their final destination. Please forward the attached response to [redacted], Rosa Del Monte Claims Department representative. ?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding La Rosa del Monte Express has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]