La Salon Bianca, LLC

This was the initail review: This is by far the worst color I? have ever gottenI? went twice in one day for them to fix itMade it worse and dried out my hairAlmost an hour late to my redo apptwouldn’t even blow dry it so I? could see the color when it was degrees out tooThe owner and
another stylist said it was bad and she didn’t do it rightI? have yet to hear from them or get a refundI? would never recommend this salonAs soon as it hits 5:and they are closing you are getting horrible service too.Our converstaion is as follows on public facebook page :Happy New Year ***,We just want to say sorry again that you had such a bad experienceWe all felt so bad about itI really hope that you feel better now after a different stylist redid your hair on Sunday New Years Eve when we were closedWe hope that you like your hair now and enjoyed your evening afterYour hair looked so pretty in the picture that Melanie took of youThank you for your understanding with this unfortunate situationWe always do our very best to make sure our clients are 100% satisfied and really do careHappy year Anniversary.??Yyyy es you defiantly had to come in on a Sunday due to the color you gave at your salon twice was soooo badI? know that you are trying to make yourself look betterbut it really was that badMy hair color is better, but my hair is so fragile and not the condition it was before I? entered into your salonYour efforts seemed forced due to your ratingYou wouldn’t even talk to me until I? gave a low reviewThat is not genuine.That’s untrue thoughI came up to you and talked to you about your hair at the salonSorry that you still feel this wayWe tried our bestThe olaplex treatnent I hope helpedAnd the refund you promisedhave yet to seeI? will be taking this up with many reviews and Revdex.com, etcI? see you deleted the convos where u said thatThis is truly a sketchy salonYou did come up to me and asked me and I? said no it’s not betterYour response “the gray highlights are trending.” And I? said very clearly “they r not my trend.”I did not delete anything and yes I did offer you a refund before a stylist kindly came in when we were closed to help youWe tried our bestSorry again. you should still be giving that refund for all my time and condition of my hair nowThat is what professional salons and business doIt took so long to strip out the color I? was late to my own party.You never said that if someone came in that you wouldn’t give itLike I? stated I? will be taking this up with many agencies so this doesn’t go on. The woman wanted her natural color low lighted in her blonde hairShe wanted more dark than lightThats what Ashley gave herThis all started out with a communication error between stylist and clientIt was an honest mistake that we spent a lot of money and time to fix it for herIncluding opening the salon on a Sunday ,which was a holiday and we are normally closeddifferent stylist did her hair and they deserve to be paidThis client is being unreasonable and slandering us into getting her money backIn the end the client left extremely happy and even took pics and offered to tip my stylist but Melanie refused and said the best way to tip her is to post a picture with a good review showing that she fixed itShe agreedHer hair needed a haircut to begin with and said she was going to come back in weeks and have Melanie cut itThe only damage was on her ends that needed to be trimmed anyway, mostly her bangs or fringe areaWe gave her free product and a free $olaplex treatment with a beautiful blowout for New Years eveWe gave her the service she paid for and if we could have not fixed it, then we would have gladly given her her money backOur reputation stands for itselfWe never let a client be unhappy without trying to fix the problemWe want to make sure she is fully satisfied but we feel that she is She also said that she paid $146, her service was $and she left a generous tip. Here is the conversation she had with the ownerManage:The woman wanted her natural color low lighted in her blonde hairShe wanted more dark than lightThats what Ashley gave herThis all started out with a communication error between stylist and clientIt was an honest mistake that we spent a lot of money and time to fix it for herIncluding opening the salon on a Sunday ,which was a holiday and we are normally closeddifferent stylist did her hair and they deserve to be paidThis client is being unreasonable and slandering us into getting her money backIn the end the client left extremely happy and even took pics and offered to tip my stylist but Melanie refused and said the best way to tip her is to post a picture with a good review showing that she fixed itShe agreedHer hair needed a haircut to begin with and said she was going to come back in weeks and have Melanie cut itThe only damage was on her ends that needed to be trimmed anyway, mostly her bangs or fringe areaWe gave her free product and a free $olaplex treatment with a beautiful blowout for New Years eveWe gave her the service she paid for and if we could have not fixed it, then we would have gladly given her her money backOur reputation stands for itselfWe never let a client be unhappy without trying to fix the problemWe want to make sure she is fully satisfied but we feel that she is The woman wanted her natural color low lighted in her blonde hairShe wanted more dark than lightThats what Ashley gave herThis all started out with a communication error between stylist and clientIt was an honest mistake that we spent a lot of money and time to fix it for herIncluding opening the salon on a Sunday ,which was a holiday and we are normally closeddifferent stylist did her hair and they deserve to be paidThis client is being unreasonable and slandering us into getting her money backIn the end the client left extremely happy and even took pics and offered to tip my stylist but Melanie refused and said the best way to tip her is to post a picture with a good review showing that she fixed itShe agreedHer hair needed a haircut to begin with and said she was going to come back in weeks and have Melanie cut itThe only damage was on her ends that needed to be trimmed anyway, mostly her bangs or fringe areaWe gave her free product and a free $olaplex treatment with a beautiful blowout for New Years eveWe gave her the service she paid for and if we could have not fixed it, then we would have gladly given her her money backOur reputation stands for itselfWe never let a client be unhappy without trying to fix the problemWe want to make sure she is fully satisfied but we feel that she is ManageI didThe woman wanted her natural color low lighted in her blonde hairShe wanted more dark than lightThats what Ashley gave herThis all started out with a communication error between stylist and clientIt was an honest mistake that we spent a lot of money and time to fix it for herIncluding opening the salon on a Sunday ,which was a holiday and we are normally closeddifferent stylist did her hair and they deserve to be paidThis client is being unreasonable and slandering us into getting her money backIn the end the client left extremely happy and even took pics and offered to tip my stylist but Melanie refused and said the best way to tip her is to post a picture with a good review showing that she fixed itShe agreedHer hair needed a haircut to begin with and said she was going to come back in weeks and have Melanie cut itThe only damage was on her ends that needed to be trimmed anyway, mostly her bangs or fringe areaWe gave her free product and a free $olaplex treatment with a beautiful blowout for New Years eveWe gave her the service she paid for and if we could have not fixed it, then we would have gladly given her her money backOur reputation stands for itselfWe never let a client be unhappy without trying to fix the problemWe want to make sure she is fully satisfied but we feel that she is Manage

Hello,Your 100% satisfaction if very important to our SalònWe always make it by responding immediately to an unhappy client by accommodating by redoing there hair immediately.We have done everything we can by redoing her hair on a Sunday when we were closed My stylist asked her if she liked her hair and she was so thankful when she left that she had her picture takenI have attached the pic for referenceThe client stated that this was exactly what she wantedWe will not be able to refund because the client has received the service that she paid for and likes her hair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It's obvious that my satisfaction is not a priority to your salonThe girl that came in to do my color correction on her day off is literally scared of her bossShe stated that she does 1-color corrections for the salon a weekSo it's very clear that the salon is not experienced or know how to do colorShe said she had to provide her boss a before and after pictureI didn't choose to do itAnd in addition they put up a blue light that shines on you to make your hair look brighter than what it isI can send a pic of my hair and I haven't gone to get it redone somewhere else yet and it is way darker than thatMy color is still not correct but there is no way I am allowing this salon to touch my hair againI would like a full refund so that I can go somewhere is still get it correctedMy color is about different colors and they do not go togetherIt's brown, red, blonde, grayIt is embarrassing to be seen like thisI will not settle until I receive a full refund.Regards,*** ***