La Talk of The Town Beauty Salon

From: < [redacted] @***.com>Date: Tue, Jan 17, at 10:AMSubject: Complaint ID # [redacted] To: [redacted] @myRevdex.com.org Good morning [redacted] , our apologies, we got our wires crossed on our end in getting this solved We are happy to refund [redacted] the $ I know the email says the complaint is closed but I just wanted to reach out to you and let you know we are open to resolving it with our sincere apologiesPlease let me know what we can do once you have a chance I pasted the body of today's email below for your reference Many thanksLarryLarry *B [redacted] , Jr.Executive Vice PresidentBergmann's Cleaning, IncFalcon Place, Suite 110Sterling, VA 20166Office: ###-###-####, ext***Cell: ###-###-####

The check will be issued tomorrow afternoon and should arrive early next week Any questions or concerns, please feel free to let me know Thank you for the opportunity to resolve this matter, and all the best to you both.Sincerely,LarryLarry *B [redacted] , Jr.Executive Vice PresidentBergmann's Cleaning, Inc[redacted] ***Sterling, VA ***Office: ###-###-####, ext***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I never signed a certificate of satisfaction, I am not satisfied at all, Bergmans is a rip off, when people are stressed with restoring their homes Bergmans takes advantage, with the promise to take care of your property only to do the opposite Regards, [redacted]

*** *** -- Again we were brought in to "Restore" -- You signed a certificate of satisfaction -- We followed the contract on this job -- There is nothing more we can do on this claimJeffrey B***CRDN Metro DCBergmann's Cleaning

*** ***'s clothes have been delivered -- Left two messages an an e-mail but no response -- She just wanted her clothes returned -- That has been done -- Some of her clothes were late as they needed some special attentionJeffrey B***Bergmann's Cleaning Inc.###-###-#### X ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:From: *** .Date: Thu, Mar 9, at 1:PMSubject: Re: Help with Complaint ResolutionI have not received the refund from Bergmann's Cleaners even though they agreed to refund my money in JanuaryI would appreciate it if they would send a check to me at my home address: *** *** ***, Bethesda, MD ***.Thank you very much for your attention to this matter.Sincerely,*** ***
Regards,
*** ***

We were sent out to *** ***'s house to perform restoration services -- We have a signed contract and a Certificate of Statisfaction signed and the items that were taken from her house were inventoried in her house and she signed the inventory sheets that allowed us to take the items she
said we were not authorized to take -- That being said we returned the items she did not want restored -- The original bill was $ 6,and we took off the cleaning charges on those returned items of $ 2,making the bill 4,This is a restoration job not dry cleaning -- The beaded dresses etcwere processed according to the care labels and according to the contract signed by *** *** that is our responsibility and can not be held liable for garments that can not withstand the carelabeling -- We inspect the clothes before delivering and we did not see such damge and this complaint is the first we heard of thisWe realize this is a hard when someone has to go through this that is why we make sure everything is explained and the customer signs the contracts and the inventories before we leave the house -- This was done for *** ***. We also already honored a clain for $ for supposed missing items -- We have dealt in good faith with *** *** and have a Certificate of Satisfaction and a Direction of Payment signed by *** *** -- Stating " The loss of damage for which this claim is made has been restored and returned by CRDN to my/our complete satisfactionI/we hereby authorize the insurance company/adjustor to pay CRDN directly, for said work and list CRDN's name as the sole payee for the completed service listed above"We will not honor any claim on this complaint.Respectfully Submitted, Jeffrey B***CRDN Metro DCBergmann's Cleaning IncFalcon Place # 110Sterling, VA 20166###-###-#### X ***###-###-#### cell

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: From: [redacted]<[redacted]@[redacted].com>Date: Wed, Jul 22, 2015 at 1:02 PMSubject: Fw: Fwd: [redacted] (Order of telephone calls to Mr. Bergmann 2 calls)To: [redacted] <[redacted]@myRevdex.com.org>I sent you my response from this ordeal.  I actually didn't have long conversations with Mr. Bergmann, we only talk twice and then I spoke to Maria after he blew me off.  I contacted Bergmann's Cleaners 5 times;1.  To arrange a pick up for Wednesday.2.  After the driver left I called Bergmann's 2 hrs later for a price of cleaning the rug but they couldn't give me a price.  She had to see the rugs for size and the driver wasn't back from his routes.3.   When the driver called to bring the rug back I contacted the manager (Jeff B[redacted]) about the cost/coupon.  Maria took my name and number and said he would call me back.4.  They delivered my rugs around 7:30 am; the driver insulted me and told me to get my rugs from his truck.  We had words and I tried to call Mr. Bergmann without success until later that morning Maria answered; but his driver got to him first I heard Mr. Bergmann in the background talking to Maria and she transferred the call.  He didn't listen to me and told me never to use his business again.5.  I called back maybe 30 minutes later after dragging the rugs the driver dump on my porch and spoke with Maria again to recap what her boss said to me and to tell her my rugs was damage and I will dispute my charge card.----- Forwarded Message -----From: [redacted] <[redacted]@[redacted].com>To: [redacted] <[redacted]@[redacted].com> Sent: Wednesday, July 22, 2015 12:18 PMSubject: Re: Fwd: [redacted]Good Morning [redacted]:Responding to Mr. Jeff B[redacted] response to Revdex.com.  As I said below Mr. Bergmann is a man with few words because the response he gave Revdex.com never happen.  He actually told me in our second conversation that Wednesday; before, I unrolled my rugs and notice that his company damages to my rugs.  He didn't want my business and not to patronize his cleaners.  I called Bergmann's customer services very upset complaining about my rug being damage and told Maria what he said to me.  I was broken and hurt that he handle this situation this way and angry that he wouldn't listen to me in the beginning.  I felt I had no recourse but to reverse the charges on my credit card.  I'm not happy with his responses and do not want to deal with this company because he do not take ownership of poor customer service and when he damage your property.  After further investigation, his legal record precedes him in DC Superior Court with his court cases.  I want a full refund. From: [redacted] <[redacted]@[redacted].com>To: [redacted] <[redacted]@myRevdex.com.org> Sent: Wednesday, July 15, 2015 11:09 AMSubject: Re: Fwd: [redacted]Good Morning [redacted],You are correct I faxed the documents to the ###-###-#### number listed on the website.  Fax request was asking you to review the follow-up documents sent from Mr. Bergmann who responded to my credit card dispute.  These documents was the additional information.  I would like to respond to his comments to Revdex.com.  It's vague to me in what he's saying but I didn't have any communications with Mr. Bergmann until his driver tried to return the rugs a week later without having someone notify me of the charge with my coupon.  The driver said it would take up to 3 weeks initially to clean the rugs and he couldn't quote me a cost.  He didn't have Bergmann's Cleaners follow-up with me about the cost to clean my rugs, coupon and not guarantee cleaning of spots and stains.  I never signed  any invoices giving them permission to charge me over $400.  If I can give you a call about responding to this situation it would be greatly appreciated.  Thanks.  [redacted]   
Regards,
[redacted]

From: <[redacted].com>Date: Tue, Jan 17, 2017 at 10:50 AMSubject: Complaint ID #[redacted]To: [redacted]@myRevdex.com.org Good morning [redacted], our apologies, we got our wires crossed on our end in getting this solved.  We are happy to refund [redacted] the $288.75.  I know the...

email says the complaint is closed but I just wanted to reach out to you and let you know we are open to resolving it with our sincere apologies. Please let me know what we can do once you have a chance.  I pasted the body of today's email below for your reference.  Many thanks. LarryLarry *. B[redacted], Jr.Executive Vice PresidentBergmann's Cleaning, Inc.44991 Falcon Place, Suite 110Sterling, VA 20166Office: ###-###-####, ext. [redacted]Cell: ###-###-####

Hello -- This is totally incorrect -- I responded earlier -- The charge was $ 459.00 with the 15 % discount -- She said she would only pay $ 300.00 so I accepted -- These rug we stained and faded when received -- I offered to reclean but she declined -- [redacted] just does not want to pay for the...

cleaning services Jeffrey B[redacted]Bergmann's Cleaning

The check will be issued tomorrow afternoon and should arrive early next week.  Any questions or concerns, please feel free to let me know.  Thank you for the opportunity to resolve this matter, and all the best to you both.Sincerely,LarryLarry *. B[redacted], Jr.Executive Vice...

PresidentBergmann's Cleaning, Inc.[redacted]Sterling, VA [redacted]Office: ###-###-####, ext. [redacted]

[To assist us in...

bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The clothes were finally returned but they did not need special attention, which is the excuse the company is giving for their poor service and lack of communication while the clothes were missing. The company also never emailed me. They had a driver text me after he delivered the missing clothes. Worst customer service ever. I have my clothes back, but will never patronize this company again.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I never signed a certificate of satisfaction, I am not satisfied at all, Bergmans is a rip off, when people are stressed with restoring their homes Bergmans takes advantage, with the promise to take care of your property only to do the opposite.
Regards,
[redacted]