LA Tan Reviews (%countItem)
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LA Tan Rating
Address: 2F - 2291 Yonge St, Toronto, Ontario, Canada, M4P 2C6
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Lack of transparency with company policies & procedures. Management goes back on verbal agreement for the refund that was promised.
Advised management that equipment is in disrepair - customer feels unsafe using their facility.
Also, equipment is not cleaned properly by staff despite repeatedly making front desk staff aware of this.
Issues were addressed by the customer with Manager over the phone and a refund was offered for remaining sessions on account as requested by the customer. Appointment was made to have the amount refunded that week.
The following day, received an email from the manager addressed to the customer stating the company has a strict no refund policy. The manager offered a credit instead of a refund. A policy that was never mentioned during the initial phone conversation.
Management has gone back on their word and failed to make the customer aware of their return policy ahead of committing to a package. Initially promised a refund and then reneged.
Product_Or_Service: Tanning minutes.
Order_Number: N/A
Account_Number: N/A
Issue refund of remaining sessions on customer's account as soon as possible.
Client called management claiming the equipment was dirty. This is unfounded, as cleanliness is of top priority at L.A. TAN and the floor of the stand-up tanning unit the client uses it sanitized after every tanning session.
There is absolutely NO issue of "safety" at hand. L.A. TAN equipment is modern and well maintained.
No verbal offer to refund was ever made, as that is not our policy, and no appointment was made to have the amount refunded that week. The client was yelling at the manager and demanded, "I'll be there at 10am tomorrow for my refund!"
The situation moved to email where my manager reiterated our no refund policy, but to be reasonable she offered a store credit to be spent on any service or product or a gift certificate the client could give to someone.
The tanning equipment is in perfect working order, and it is completely safe for use. No verbal promise of a refund was ever made, as that is not company policy and the manager would not have that authority. The offer of store credit or gift certificate remains, though I'm not sure this is someone I would trust in my salon again.
(The consumer indicated he/she DID NOT accept the response from the business.)
It appears the customer is at a loss and unprotected in this situation.
It's unfortunate that the business paints a completely different picture from what the true situation is. This is not exaggerated in any way and there is proof of this- Can't say the same for management's reply above.
Please list specific terms of credit.Also, since the customer has already paid for and has remaining credit on file, what happens with the account? Please be specific.
Client's account at L.A. TAN is still active. Tomorrow (Saturday July 13th @ Noon) the manager will convert her remaining minutes into a credit she can use towards any service or product.
Since the client is unsatisfied with the Titanium level stand-up, it is strongly recommended she use her credit to try a session in our Platinum level state-of-the-art, high-pressure Ergoline 1050.
The client purchased 50 Titanium minutes for $75 ($1.50/min). she used 20 minutes, leaving 30 minutes remaining. 30 minutes x $1.50 / min = $45+tax = $50.85 total credit.
(The consumer indicated he/she DID NOT accept the response from the business.)
Date listed above is incorrect: Saturday, July 13th, 2018 at noon.
Is this meant to be Friday the 13th or Saturday the 14th of July 2018?
In what form is the credit delivered? Customer will need written confirmation of the offer above via email.
***BUYERS BEWARE***
Prior to filing the complaint with the Revdex.com, management verbally agreed to a refund seeing the customer was unhappy with the quality of services provided. They then went back on what was agreed.
Management does not comply with what was agreed.
Also, the fact is, the equipment (stand-up bed being referred to) is damaged.older equipment that is missing parts and unsafe. Hygiene is also a concern with this particular location.
If a paid service is not being delivered, the consumer should have the right to a refund or a partial refund. CUSTOMER SERVICE 101.
Paid service IS being delivered. There will be NO refund.
The tanning equipment the client used is clean and safe and not missing a part and is in perfect working order.
The client may use the 30 minutes remaining in their package, or they can use the dollar value remaining ($45+tax) towards another service or product in the salon. Effective immediately.
This is a horrendous waste of everyone's time, and the client going back and forth on the matter is disrespectful and irresponsible.