To Whom It may Concern Ms [redacted] brought her vehicle in for a check engine light issueUpon inspection we found out that the vehicle had an aftermarket exhaust flex pipeThe pipe installed was incorrect size causing some restriction and causing the light to come onWe recommended that the right factory pipe be installed with the correct diameterThis is what was diagnosed for $We also perform a complementary vehicle inspectionThis inspection is a visual inspection of the items listed on the inspectionThe exhaust was check because it did not appear to have any leaksSincerely [redacted] Service Director
The customer came in to lease a vehicle in June of At the time of delivery of the vehicle the customers residence of record was in Glendale WisconsinThe customer requested that we use a Florida address for titling purposesThe customer is in the military and is currently stationed in WisconsinWe (John Amato Nissan) did as he requestedAll of the original title papers and forms were sent to the FL DMV for processingWhen we called the DMV in FLto check the progress of the titling they informed us that they didn't receive some of the forms necessary formsWe re-sent everything and waited for the forms to be returned to usApproximately two months ago(Feb2017) Mr [redacted] came in to the dealership and informed us that he was issued military orders to move to AlaskaHe told me that he was going to return the vehicle to Nissan and asked that we stop processing his title informationThat was the last time I spoke with Mr***
To whom it may Concern,The guy I dealt with told me that once I get the exhaust pipe fixed that I can do bring the car in to get the inspection doneBut as long as the flex pipes were not placed on right, my car could not be diagnosedThe guy actually told me that the flex pipes were blocking my sensorHe kept saying that whoever put the flex pipes on really messed them up, but once I pay Nissan almost $to get my flex pipes properly done, they can diagnose my service engine lightI then left and went back to the shop that put my flex pipes on and proceeded to call Nissan AmatoThere at the shop the guy from Nissan Amato argued with the shop that placed my flex pipes on and kept stating that they did a horrible job and they messed up the flex pipesThe shop owner, who has been in service for more than years took another look at my car and did not see a problem with my flex pipesAfter going to shops and getting statements, I am being told that none of the codes deal with my flex pipes and their is nothing wrong with my flex pipesUnprofessional and UnacceptableI also always receive surveys and calls about my service with Nissan Amato, have yet to receive it, but patiently waiting for my review on customer service and service I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
To Whom It May ConcernWe have reviewed the complaint and our paperwork for this transactionAll of the products available to Mr [redacted] were clearly presented along with the costs and benefits of each productMr Koman and his co-buyer each signed off on accepting (purchasing) the referenced products in his complaintIt is our policy to not refund the xzilon product,but we will make an exception for Mr [redacted] as a gesture of customer goodwill.thanks [redacted]
Mr Mable's lease agreement was with Nissan Motor Acceptance CorporationThe lease agreement Mr Mable signed has states on bullet point #that there is a disposition feeI have attached a copy. thanksIgor ***
we will refund the $for Diagnosis, and the shop that is fixing you the pipes can complete the repairPlease let me know how you would like the refundthanks*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
To Whom It may Concern Ms *** purchased a used vehicle with 168,milesThe vehicle was sold as is and no warrantyAmato did participate with repairs she had after she purchased the vehicleThe last time the vehicle was in our service department was on September 2,At that time
we did wiring repairs for a no start condition, and the vehicle mileage was 183,This vehicle had gone 15,miles since it was purchasedThe radiator repairs and transmission repairs were not completed by Amato and we had no knowledge of them being neededWe would not have been able to offer assistance on repairs that are done at another facility. thanks*** ***General Manager Amato Nissan
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. This complaint can be closedI have received a paper refundThanks.
*** ***
To whom it may Concern,The guy I dealt with told me that once I get the exhaust pipe fixed that I can do bring the car in to get the inspection done. But as long as the flex pipes were not placed on right, my car could not be diagnosed. The guy actually told me that the flex pipes were blocking my sensor. He kept saying that whoever put the flex pipes on really messed them up, but once I pay Nissan almost $900 to get my flex pipes properly done, they can diagnose my service engine light. I then left and went back to the shop that put my flex pipes on and proceeded to call Nissan Amato. There at the shop the guy from Nissan Amato argued with the shop that placed my flex pipes on and kept stating that they did a horrible job and they messed up the flex pipes. The shop owner, who has been in service for more than 30 years took another look at my car and did not see a problem with my flex pipes. After going to 3 shops and getting 3 statements, I am being told that none of the codes deal with my flex pipes and their is nothing wrong with my flex pipes. Unprofessional and Unacceptable. I also always receive surveys and calls about my service with Nissan Amato, have yet to receive it, but patiently waiting for my review on customer service and service.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
To Whom It May ConcernWe have reviewed the complaint and our paperwork for this transaction. All of the products available to Mr [redacted] were clearly presented along with the costs and benefits of each product. Mr Koman and his co-buyer...
each signed off on accepting (purchasing) the referenced products in his complaint. It is our policy to not refund the xzilon product,but we will make an exception for Mr [redacted] as a gesture of customer goodwill.thanks[redacted]
The customer came in to lease a vehicle in June of 2016. At the time of delivery of the vehicle the customers residence of record was in Glendale Wisconsin. The customer requested that we use a Florida address for titling purposes. The customer is in the military and is currently stationed in...
Wisconsin. We (John Amato Nissan) did as he requested. All of the original title papers and forms were sent to the FL DMV for processing. When we called the DMV in FL. to check the progress of the titling they informed us that they didn't receive some of the forms necessary forms. We re-sent everything and waited for the forms to be returned to us. Approximately two months ago(Feb. 2017) Mr. [redacted] came in to the dealership and informed us that he was issued military orders to move to Alaska. He told me that he was going to return the vehicle to Nissan and asked that we stop processing his title information. That was the last time I spoke with Mr. [redacted]
To Whom It may Concern Ms [redacted] brought her vehicle in for a check engine light issue. Upon inspection we found out that the vehicle had an aftermarket exhaust flex pipe. The pipe installed was incorrect size causing some restriction and causing the light to come on. We recommended that the...
right factory pipe be installed with the correct diameter. This is what was diagnosed for $128.00. We also perform a complementary vehicle inspection. This inspection is a visual inspection of the items listed on the inspection. The exhaust was check normal because it did not appear to have any leaks. Sincerely[redacted]Service Director
To Whom It may Concern Ms [redacted] brought her vehicle in for a check engine light issueUpon inspection we found out that the vehicle had an aftermarket exhaust flex pipeThe pipe installed was incorrect size causing some restriction and causing the light to come onWe recommended that the right factory pipe be installed with the correct diameterThis is what was diagnosed for $We also perform a complementary vehicle inspectionThis inspection is a visual inspection of the items listed on the inspectionThe exhaust was check because it did not appear to have any leaksSincerely [redacted] Service Director
I really need to be credited for ding shield charge of $
The customer came in to lease a vehicle in June of At the time of delivery of the vehicle the customers residence of record was in Glendale WisconsinThe customer requested that we use a Florida address for titling purposesThe customer is in the military and is currently stationed in WisconsinWe (John Amato Nissan) did as he requestedAll of the original title papers and forms were sent to the FL DMV for processingWhen we called the DMV in FLto check the progress of the titling they informed us that they didn't receive some of the forms necessary formsWe re-sent everything and waited for the forms to be returned to usApproximately two months ago(Feb2017) Mr [redacted] came in to the dealership and informed us that he was issued military orders to move to AlaskaHe told me that he was going to return the vehicle to Nissan and asked that we stop processing his title informationThat was the last time I spoke with Mr***
To whom it may Concern,The guy I dealt with told me that once I get the exhaust pipe fixed that I can do bring the car in to get the inspection doneBut as long as the flex pipes were not placed on right, my car could not be diagnosedThe guy actually told me that the flex pipes were blocking my sensorHe kept saying that whoever put the flex pipes on really messed them up, but once I pay Nissan almost $to get my flex pipes properly done, they can diagnose my service engine lightI then left and went back to the shop that put my flex pipes on and proceeded to call Nissan AmatoThere at the shop the guy from Nissan Amato argued with the shop that placed my flex pipes on and kept stating that they did a horrible job and they messed up the flex pipesThe shop owner, who has been in service for more than years took another look at my car and did not see a problem with my flex pipesAfter going to shops and getting statements, I am being told that none of the codes deal with my flex pipes and their is nothing wrong with my flex pipesUnprofessional and UnacceptableI also always receive surveys and calls about my service with Nissan Amato, have yet to receive it, but patiently waiting for my review on customer service and service I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
To Whom It May ConcernWe have reviewed the complaint and our paperwork for this transactionAll of the products available to Mr [redacted] were clearly presented along with the costs and benefits of each productMr Koman and his co-buyer each signed off on accepting (purchasing) the referenced products in his complaintIt is our policy to not refund the xzilon product,but we will make an exception for Mr [redacted] as a gesture of customer goodwill.thanks [redacted]
Mr Mable's lease agreement was with Nissan Motor Acceptance CorporationThe lease agreement Mr Mable signed has states on bullet point #that there is a disposition feeI have attached a copy. thanksIgor ***
we will refund the $for Diagnosis, and the shop that is fixing you the pipes can complete the repairPlease let me know how you would like the refundthanks*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
contacted the customer and we are going to refund her money.Tell us why here
To Whom It may Concern Ms *** purchased a used vehicle with 168,milesThe vehicle was sold as is and no warrantyAmato did participate with repairs she had after she purchased the vehicleThe last time the vehicle was in our service department was on September 2,At that time
we did wiring repairs for a no start condition, and the vehicle mileage was 183,This vehicle had gone 15,miles since it was purchasedThe radiator repairs and transmission repairs were not completed by Amato and we had no knowledge of them being neededWe would not have been able to offer assistance on repairs that are done at another facility. thanks*** ***General Manager Amato Nissan
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. This complaint can be closedI have received a paper refundThanks.
*** ***
I really need to be credited for ding shield charge of $499.00.
To whom it may Concern,The guy I dealt with told me that once I get the exhaust pipe fixed that I can do bring the car in to get the inspection done. But as long as the flex pipes were not placed on right, my car could not be diagnosed. The guy actually told me that the flex pipes were blocking my sensor. He kept saying that whoever put the flex pipes on really messed them up, but once I pay Nissan almost $900 to get my flex pipes properly done, they can diagnose my service engine light. I then left and went back to the shop that put my flex pipes on and proceeded to call Nissan Amato. There at the shop the guy from Nissan Amato argued with the shop that placed my flex pipes on and kept stating that they did a horrible job and they messed up the flex pipes. The shop owner, who has been in service for more than 30 years took another look at my car and did not see a problem with my flex pipes. After going to 3 shops and getting 3 statements, I am being told that none of the codes deal with my flex pipes and their is nothing wrong with my flex pipes. Unprofessional and Unacceptable. I also always receive surveys and calls about my service with Nissan Amato, have yet to receive it, but patiently waiting for my review on customer service and service.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
To Whom It May ConcernWe have reviewed the complaint and our paperwork for this transaction. All of the products available to Mr [redacted] were clearly presented along with the costs and benefits of each product. Mr Koman and his co-buyer...
each signed off on accepting (purchasing) the referenced products in his complaint. It is our policy to not refund the xzilon product,but we will make an exception for Mr [redacted] as a gesture of customer goodwill.thanks[redacted]
The customer came in to lease a vehicle in June of 2016. At the time of delivery of the vehicle the customers residence of record was in Glendale Wisconsin. The customer requested that we use a Florida address for titling purposes. The customer is in the military and is currently stationed in...
Wisconsin. We (John Amato Nissan) did as he requested. All of the original title papers and forms were sent to the FL DMV for processing. When we called the DMV in FL. to check the progress of the titling they informed us that they didn't receive some of the forms necessary forms. We re-sent everything and waited for the forms to be returned to us. Approximately two months ago(Feb. 2017) Mr. [redacted] came in to the dealership and informed us that he was issued military orders to move to Alaska. He told me that he was going to return the vehicle to Nissan and asked that we stop processing his title information. That was the last time I spoke with Mr. [redacted]
To Whom It may Concern Ms [redacted] brought her vehicle in for a check engine light issue. Upon inspection we found out that the vehicle had an aftermarket exhaust flex pipe. The pipe installed was incorrect size causing some restriction and causing the light to come on. We recommended that the...
right factory pipe be installed with the correct diameter. This is what was diagnosed for $128.00. We also perform a complementary vehicle inspection. This inspection is a visual inspection of the items listed on the inspection. The exhaust was check normal because it did not appear to have any leaks. Sincerely[redacted]Service Director