From: [redacted] Sent: Wednesday, September 03, 11:AM /> To: drteamSubject: FW: Revdex.com case [redacted] The dispute Resolution Team: Please see note from the Assistant General Manager who dealt with the situation mentioned in your complaint As you can see from the e mail, our team tried to deal with the situation at hand and tried to make things right for him He never contacted the resort afterwards to seek compensation or anything else except writing to the Revdex.com Our team would have made things right for him At this time, I will extend two complimentary night stay at the resort at a future date that he can come back and enjoy with his familyThe AC problem has been resolvedHe can contact my office at the above e mail address or by telephone at [redacted] *** Best regards, [redacted] General Manager [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] To say I made no attempt is false I was told by one manager to see him in the morning about making it right, but when I asked for him, I was told he was unavailable Another person came out after the front desk told me I was not entitled to the incident report from my truck being hit I was then told that they would comp my valet parking as they were refunding another guests stay simply for lack of A/C Days later, I filled out a very detailed response to the survey sent to me by the resort and specifically asked for them to contact me about the issues and got no response Weeks later, I went to the Revdex.com due to no response After this experience, it is still possible that I may return for another attempt if in fact this is not the norm, however, think that should be my families choice whether or not to risk a repeat of this trip I do not think that free nights that we may never use is compensation for this past trip If this had been handled properly, we would have undoubtedly made a return trip, however, no response to the survey and taking a month to respond to the Revdex.com is not what I consider properly handling the matter If you want to still add free nights that is fine, but all I requested was reimbursement for the poor way the valet stall and others treated us on this past visit Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
To say I made no attempt is false. I was told by one manager to see him in the morning about making it right, but when I asked for him, I was told he was unavailable. Another person came out after the front desk told me I was not entitled to the incident report from my truck being hit. I was then told that they would comp my valet parking as they were refunding another guests stay simply for lack of A/C. Days later, I filled out a very detailed response to the survey sent to me by the resort and specifically asked for them to contact me about the issues and got no response. Weeks later, I went to the Revdex.com due to no response. After this experience, it is still possible that I may return for another attempt if in fact this is not the norm, however, think that should be my families choice whether or not to risk a repeat of this trip. I do not think that 2 free nights that we may never use is compensation for this past trip. If this had been handled properly, we would have undoubtedly made a return trip, however, no response to the survey and taking a month to respond to the Revdex.com is not what I consider properly handling the matter. If you want to still add free nights that is fine, but all I requested was reimbursement for the poor way the valet stall and others treated us on this past visit.
Regards,
[redacted]
From: [redacted] Sent: Wednesday, September 03, 2014 11:24 AM
/>
To: drteamSubject: FW: Revdex.com case [redacted]
The dispute Resolution Team:
Please see note from the Assistant General Manager who dealt with the situation mentioned in your complaint. As you can see from the e mail, our team tried to deal with the situation at hand and tried to make things right for him. He never contacted the resort afterwards to seek compensation or anything else except writing to the Revdex.com. Our team would have made things right for him. At this time, I will extend two complimentary night stay at the resort at a future date that he can come back and enjoy with his family. The AC problem has been resolved. He can contact my office at the above e mail address or by telephone at [redacted]
Best regards,
From: [redacted] Sent: Wednesday, September 03, 11:AM /> To: drteamSubject: FW: Revdex.com case [redacted] The dispute Resolution Team: Please see note from the Assistant General Manager who dealt with the situation mentioned in your complaint As you can see from the e mail, our team tried to deal with the situation at hand and tried to make things right for him He never contacted the resort afterwards to seek compensation or anything else except writing to the Revdex.com Our team would have made things right for him At this time, I will extend two complimentary night stay at the resort at a future date that he can come back and enjoy with his familyThe AC problem has been resolvedHe can contact my office at the above e mail address or by telephone at [redacted] *** Best regards, [redacted] General Manager [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] To say I made no attempt is false I was told by one manager to see him in the morning about making it right, but when I asked for him, I was told he was unavailable Another person came out after the front desk told me I was not entitled to the incident report from my truck being hit I was then told that they would comp my valet parking as they were refunding another guests stay simply for lack of A/C Days later, I filled out a very detailed response to the survey sent to me by the resort and specifically asked for them to contact me about the issues and got no response Weeks later, I went to the Revdex.com due to no response After this experience, it is still possible that I may return for another attempt if in fact this is not the norm, however, think that should be my families choice whether or not to risk a repeat of this trip I do not think that free nights that we may never use is compensation for this past trip If this had been handled properly, we would have undoubtedly made a return trip, however, no response to the survey and taking a month to respond to the Revdex.com is not what I consider properly handling the matter If you want to still add free nights that is fine, but all I requested was reimbursement for the poor way the valet stall and others treated us on this past visit Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
To say I made no attempt is false. I was told by one manager to see him in the morning about making it right, but when I asked for him, I was told he was unavailable. Another person came out after the front desk told me I was not entitled to the incident report from my truck being hit. I was then told that they would comp my valet parking as they were refunding another guests stay simply for lack of A/C. Days later, I filled out a very detailed response to the survey sent to me by the resort and specifically asked for them to contact me about the issues and got no response. Weeks later, I went to the Revdex.com due to no response. After this experience, it is still possible that I may return for another attempt if in fact this is not the norm, however, think that should be my families choice whether or not to risk a repeat of this trip. I do not think that 2 free nights that we may never use is compensation for this past trip. If this had been handled properly, we would have undoubtedly made a return trip, however, no response to the survey and taking a month to respond to the Revdex.com is not what I consider properly handling the matter. If you want to still add free nights that is fine, but all I requested was reimbursement for the poor way the valet stall and others treated us on this past visit.
Regards,
[redacted]
From: [redacted] Sent: Wednesday, September 03, 2014 11:24 AM
/>
To: drteamSubject: FW: Revdex.com case [redacted]
The dispute Resolution Team:
Please see note from the Assistant General Manager who dealt with the situation mentioned in your complaint. As you can see from the e mail, our team tried to deal with the situation at hand and tried to make things right for him. He never contacted the resort afterwards to seek compensation or anything else except writing to the Revdex.com. Our team would have made things right for him. At this time, I will extend two complimentary night stay at the resort at a future date that he can come back and enjoy with his family. The AC problem has been resolved. He can contact my office at the above e mail address or by telephone at [redacted]
Best regards,
[redacted]
General Manager
[redacted]